2023 Genesis GV80

A software defect exists which causes the vehicle to reset the electronically controlled side view mirrors such that they point downward, obscuring the driver's view along the sides of the vehicle. I have notified the Genesis dealer and Genesis USA before and neither has been able to reproduce or rectify the problem. I suspect this is a defect when the vehicle is started on an unlevel surface, as the mirrors will attempt to adjust automatically. The defect appears to be most prominent when switching user profiles and shifting into a gear before the driver profile has finished loading. This issue is also present on the 2026 Genesis GV80.

NHTSA ID

11744519

Incident

Jun 1, 2026

The contact owns a 2023 Genesis GV80. The contact stated that while pulling into traffic, the vehicle stalled. The accelerator was depressed, but the vehicle failed to move. There were no warning lights illuminated. The contact stated that the failure was due to NHTSA Campaign Number: 24V282000 (Fuel System, Gasoline). The contact contacted AAA, who rest drove the vehicle but eventually towed the vehicle. The vehicle was towed to the local dealer, where it was diagnosed that the fuel pump needed to be replaced. The manufacturer was contacted and provided a case. The failure mileage was approximately 6,700.

NHTSA ID

11738023

Incident

Apr 1, 2026

Mileage

6,700 mi

On April 20th, 2026 I called Genesis of Carmel (Address: [XXX] Phone: [XXX] ) to get a oil change. On the same day I called them I also explained that various warning lights started to appear in the dash (check high beam assist system, check driver attention system, check speed limit system). The next day on the 21st when I wen to t take the car in for service the car would not start. I had to have the car towed to the Genesis dealer listed above. I received no calls from the dealership for 2 weeks. When trying to call their phone it is very hard to get through and strangely they hang up on you once you been transferred to the service department. On May 10th I received a call back from the Genesis delership and they stated that they had out a battery in my car but that the battery is draining and they don't know why. I asked them in they provide loaners sionce ai have beeen without a car for sevral days. they expolained that they don't have any but I could call Genesis (844-340-9741) and perhaps they could help me faster. i asked why they couldn't call for me and they stated that I may have better success. I called Genesis at that phone number 844-340-9641 and again explained all of the above information. I was given a case number and provided the same day as requested the information that they are asking for. This is a copy of the email (attached) I received after that call. Please note that even in this email they are stating it will be awhile before they get back to me. I am still without a car or a call back from the dealership. Genesis Case #42662041 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11737754

Incident

Apr 21, 2026

On Friday, April 11, 2026 I received an alert on my vehicle that there was a possible issue with the driver's side headlamps. After checking my headlamps I discovered that the driver's side headlamps were not on. It was night time when this happened and I was very concerned for my safety and the safety of others while driving without proper lighting. The issue has been confirmed by a Genesis Service representative stating that this is a very common issue with this particular vehicle. It was relayed that moisture gets in the light assembly and shorts out the ILCU, which kills light functions. I have not had the vehicle inspected by the manufacturer, police or insurance representative. I feel that this issue, being known to be a common occurrence, should be a recall item and I am requesting a goodwill repair. I purchased this vehicle used and have had it for nine months. It was out of warranty when I purchased it so I purchased an extended warranty but unfortunately for me it does not include lighting. I am an elderly woman on a fixed income and cannot afford an expensive repair like this (approximately $2,500). I've always wanted a GV80 and was so excited when I purchased it. I am hopeful that Genesis will stand behind their product and put this item as a recall or in the very least grant a goodwill repair.

NHTSA ID

11731618

Incident

Apr 11, 2026

In light of the recent fatality involving an automatic folding seat in a Hyundai, we tested the automatic seat function in the Genesis 2nd row to ensure it responds appropriately. First, my daughter (weighing 165 lbs) sat in the seat without a seat belt on and activated the folding mechanism. The seat did stop once it detected her, but only after it had already pushed her into an uncomfortably bent position, which suggests the detection point may be later than ideal. We then tested the seat using a Joie Mint Latch baseless car seat with a child in it (18 lb child, and the car seat weighing approximately 9 lbs). We did not secure the lower anchors or seat belt out of caution. When we pressed the button, the seat continued folding without stopping, and we had to quickly remove the child and car seat to prevent the seat from fully collapsing onto him. Although the button could be pressed again to reverse the seat, that would not have prevented a serious injury had we not intervened immediately. This presents a significant safety concern.

NHTSA ID

11731384

Incident

Apr 15, 2026

On September 28, 2025, after parking in my garage on a hot day (~80°F), my Genesis GV80 automatically locked all doors while my 3-year-old child and dog were still inside. My keys were also locked in the vehicle. Neither the driver nor passenger door thumbprint sensors responded. For approximately 20 minutes, I was unable to unlock the car while my daughter was trapped inside crying and screaming. I was forced to call the police and emergency services. The situation was only resolved when I calmed my daughter enough to press the unlock button from inside, just before the ambulance arrived. Police responded to the scene and a report was made. This is the second time this defect has occurred. A nearly identical incident happened previously when my daughter was 2 years old, though I did not obtain a police report at that time. This defect presents a serious safety hazard to children and passengers, especially in warm weather when entrapment can quickly lead to heat-related injury or worse. The locking and keyless entry system (including electronic thumbprint access) failed without warning. No dashboard lights, error messages, or other warnings appeared prior to the failure. The defect is reproducible, has been reported to Genesis, and is available for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11690323

Incident

Sep 28, 2025

On September 28, 2025, after parking in my garage on a hot day (~80°F), my Genesis GV80 automatically locked all doors while my 3-year-old child and dog were still inside. My keys were also locked in the vehicle. Neither the driver nor passenger door thumbprint sensors responded. For approximately 20 minutes, I was unable to unlock the car while my daughter was trapped inside crying and screaming. I was forced to call the police and emergency services. The situation was only resolved when I calmed my daughter enough to press the unlock button from inside, just before the ambulance arrived. Police responded to the scene and a report was made. This is the second time this defect has occurred. A nearly identical incident happened previously when my daughter was 2 years old, though I did not obtain a police report at that time. This defect presents a serious safety hazard to children and passengers, especially in warm weather when entrapment can quickly lead to heat-related injury or worse. The locking and keyless entry system (including electronic thumbprint access) failed without warning. No dashboard lights, error messages, or other warnings appeared prior to the failure. The defect is reproducible, has been reported to Genesis, and is available for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11690321

Incident

Sep 28, 2025

I am the owner of a 2023 Genesis GV80 and have experienced a recurring issue with the vehicle’s windshield. I have owned the vehicle for nearly three years and, in that time, have spent more days driving with a cracked windshield than without. Even the smallest of impacts, such as minor stone chips, immediately expand into large cracks, leaving no opportunity for a standard resin repair through companies like Safelite. To date, I have gone through three new windshields, all replaced with factory OEM glass and professionally installed by a reputable auto glass repair company in Portage, Michigan that specializes in high-end vehicles. Despite this, the problem persists. This ongoing defect presents a consistent safety concern and raises serious questions about the durability and quality of the windshield. Further, Genesis community discussion boards reflect that many other owners are experiencing this exact same issue. I believe the glass to be very weak and poses a significant danger if an impact other than a small stone was present. The photos attached is of the third windshield currently on the vehicle. Replacing it would mean a fourth windshield. It currently received a stone roughly 2200 miles after the previous windshield was replaced. The current windshield has 3 cracks (all separate incidents) in it since July!!! I do not live down a dirt road. Most of the vehicle miles are done on the highway. I do not drive behind semis or put myself in situations that would increase the odds of my vehicle getting struck by a flying stone. I have paid thousands in windshield replacements and PPF film to protect my vehicle.

NHTSA ID

11687371

Incident

Jul 11, 2025

Some Genesis vehicles (listed below) equipped with Lambda-III 3.5T-GDI engines may exhibit reduced heater performance due to engine coolant deposits clogging the heater core. This bulletin provides instructions to verify the concern and to replace the front and rear heater core (if applicable).

This bulletin provides information related to the navigation and head unit software changes introduced in the 2026 1st Navigation Map and Software Update. The changes may vary depending on vehicle type, model, and navigation system. Refer to the 2026 1st Navigation Map and Software Update Key Improvements and Additional Improvements tables in this TSB for a list of specific changes. The software can be downloaded via Navigation Updater (NAU) and updated by USB.

Some vehicles may exhibit difficulty starting in cold weather. This bulletin provides the procedure to perform an inspection on the starter magnetic switch for potential freezing and, if necessary, replace the starter magnetic switch (solenoid) assembly.

The National Highway Traffic Safety Administration (NHTSA) has identified the presence of substandard and dangerous driver’s-side airbag inflators manufactured by Jilin Province Detiannuo Automobile Safety System Co., Ltd. (DTN). These inflators were not supplied, approved, or authorized by the vehicle manufacturers and have primarily been found in vehicles that previously experienced a crash and underwent airbag replacement using non-genuine parts. These dangerous inflators have ruptured during deployment, posing a serious risk of injury or death due to metal fragments entering the vehicle cabin. To date, Hyundai is aware of three people who have died while driving a Hyundai vehicle with one of these substandard replacement airbag inflators that deployed in what likely would have been a survivable crash. NHTSA has issued a public advisory urging vehicle owners and service professionals to have vehicles inspected if there is reason to believe that a non-genuine replacement airbag may have been installed. Vehicles with salvage or rebuilt titles, prior airbag deployments, or unknown repair histories may present a higher risk. NHTSA strongly cautions against self-inspection by vehicle owners and recommends inspection by trained technicians.

The National Highway Traffic Safety Administration (NHTSA) has issued an urgent safety advisory regarding dangerous, counterfeit driver‑side airbag inflators manufactured by Jilin Province Detiannuo Automobile Safety System Co., Ltd. (DTN), that have been identified in U.S. vehicles following prior crashes, theft, or non‑certified airbag replacements. These inflators are not approved for use, may rupture during deployment, and have caused serious injuries and fatalities. Please see attached announcement, provided by NHTSA, for more details.

Some 2020MY and newer vehicles equipped with a front view camera may illuminate certain warning lights and trigger DTC C272246 fault code for the front camera. In the following cases, the front camera auto-calibration range may be exceeded while driving: • If the front camera is not properly installed and is completely or partially detached. • In case of excessive changes affecting the vehicle's balance (e.g., loading excessively heavy cargo in a specific location of the vehicle, or significant under-inflation of the tires). • Specific road conditions affecting the vehicle's balance (e.g., excessive road crown) This TSB provides instructions on how to service the vehicle when the front camera related warning light(s) are triggered due to system out of calibration (DTC_C272246).