2025 GMC Acadia Driver assistance Problems

The contact owns a 2025 GMC Acadia. The contact stated that while driving uphill at an undisclosed speed, the vehicle hesitated, jerked, and stalled. The vehicle was taken to the dealer, where a computer reprogramming was performed; however, the failure persisted. Additionally, the contact stated that while driving 65 MPH and merging into the left lane, the automatic emergency braking system erroneously engaged and the vehicle hard-braked, nearly causing a rear-end crash. The contact immediately depressed the accelerator pedal, and the vehicle accelerated as intended. The contact stated that the failure was intermittent and had occurred approximately six times. The vehicle was taken to the dealer, where the cause of the failure could not be determined; however, the dealer advised the contact that the failure might be related to the camera system. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 3,000.

NHTSA ID

11752622

Incident

Apr 24, 2025

Mileage

3,000 mi

Today, June 11, 2026, my wife and 9 month old baby were on their way home from running errands in town when the vehicle started to violently shake, becoming frightened my wife tried to apply pressure to the brakes. When she pushed down on the brake pedal nothing happened and the pedal hit the floor. Our brand new 2025 GMC Acadia AT4 had just suffered catastrophic brake failure. So she pulled off onto the side of the road in hopes the uneven terrain would slow her down just enough to put it into park. Luckily enough it did. If it would have been 10 seconds later she would have been on a one way bridge where the speed limit is 60mph with no brakes. Four days prior to today on June 07, 2026 I sent a message to the individual that I bought the car from at the GMC dealership and told him that we had warning lights come up on the dash. He had me try and reset the screen but nothing happened. I asked when we could get it into a shop so it could be looked at he said that he would have someone reach out and schedule a time. I proceeded to ask if we were ok to drive the vehicle until then.To which he responded "If the vehicle isn't giving you issues mechanically, you should be good". Fast forward to today June 11, 2026 my wife is driving and has catastrophic brake failure. The vehicle was then towed by roadside assistance to the GMC dealership.

NHTSA ID

11743627

Incident

Jun 11, 2026

Telematic Modular Control is not working properly and part is on backorder. Dealership and GMC have refused to put into writing that my vehicle is safe to drive; however, they are refusing rental vehicle while awaiting arrival of part. Several of my safety features are not working correctly, my left turn signal went out randomly and my auto breaking has activated when there has been nothing near my vehicle.

NHTSA ID

11740057

Incident

May 2, 2026

The master cylinder failed under 10,000 miles. I was at 5000 miles. I am reading a lot of people have had issues with the master cylinder in the 2024 early 2025 models. Luckily I was in the driveway barely moving, but man if i were on a highway and it happened it could've been fatal!

NHTSA ID

11739018

Incident

Apr 11, 2026

Brake module malfunction Codes: “service ESC” “break assist failure. Press hard to break. Speed limited”

NHTSA ID

11736675

Incident

May 5, 2026

The vehicle has a serious transmission/drivetrain defect that repeatedly occurs when accelerating from a complete stop, especially onto an incline. The vehicle sometimes does not respond at all when the accelerator is pressed and fails to move, even though acceleration is being requested. In one recent incident, it remained stopped for about one minute before finally responding. During these events, the vehicle jerks and shakes severely and fails to gain speed as expected. This creates a major safety risk at stop signs, intersections, and uphill starts because the vehicle may not move when needed and cannot keep up with traffic. The problem has worsened, and during one of these incidents the check engine light came on. I have video evidence showing the loss of response to accelerator input, severe jerking/shaking, and the check engine light illuminating during the same event. The issue has been reported to dealers and GM customer service but has not been properly resolved.

NHTSA ID

11728147

Incident

Mar 30, 2026

The vehicle experiences a transmission/drivetrain defect involving delayed gear engagement, hesitation, and apparent slipping. When accelerating from a complete stop (especially onto an incline) the engine RPM increases but the vehicle fails to accelerate as expected. The vehicle jerks and shakes violently and is unable to gain speed. This issue is intermittent but highly repeatable and occurs almost every time when there is a slope immediately after a stop sign. It results in loss of acceleration, violent shaking, and inability to maintain or build speed, creating a serious safety risk in traffic. It first happened around 1 year (early 2026) after the new car purchase (Nov 2025). There are no warning lights or messages. The dealer claimed they were unable to reproduce the issue during a brief test drive without me present and incorrectly attributed it to a bulletin without performing a detailed diagnosis or repair or looking at the video we recorded on the issue. The issue persists and affects safe operation of the vehicle. No inspection has been done by police or insurance. In one instance, this occurred while other vehicles were approaching from behind, creating a dangerous situation where I could not accelerate to match traffic flow. This resulted in a high risk of being rear-ended due to the unexpected loss of acceleration. I am aware of other consumer reports describing similar transmission-related symptoms such as slipping, hard shifting, and hesitation in this model. Some complaints describe transmission issues occurring at low mileage without warning lights.

NHTSA ID

11726103

Incident

Feb 7, 2026

Automatic brake engaged unnecessarily/ unexpectedly while driving forward at a low speed. There was no reason for the brake to engage. There were no objects or people infont of us. This has happened twice in less than a month. Both times we were in a forward motion. It could have been a serious situation if the car behind us had been any closer when we suddenly breaked for no reason.

NHTSA ID

11726073

Incident

Mar 7, 2026

Unknown. Brakes still squeaking after getting them changed with the bulletin notice. Engine surges and idles rough- dealership could not diagnose. Not accelerating randomly, pedal goes in and it does not engage. Gas tank not filling up all the way. Rear cross tracking warning turned off when it is not turned off. AC smells rotten and musty

NHTSA ID

11717900

Incident

Jan 5, 2026

I have the little feature that will brake for me if it thinks ima get in a wreck. However it’s glitchy!! I can be the only vehicle on road in BOTH directions, cruise set at 60 when out of nowhere the car slams on the breaks. We go down to like 52 then like nothing ever happened we are back to 60. This has happened several times. I have brought the car into my dealership tomorrow have the software updated and the camera recalibrated. Even after these steps were made this issue is still occurring. Happens about one to two times a week, so pretty often. My worries that I will be rear ended one day if this is not corrected.

NHTSA ID

11695923

Incident

Oct 27, 2025

We had complete brake system failure while driving the car on the highway. The brakes went all the way to the floor when applied and we came inches going into fast moving oncoming traffic before the vehicle stopped. I had to push the break with both feet with all the strength I had to get the brakes to respond at all. The brake assist failure warning light came on and another warning light came on that said SERVICE ESC. I have this on video. This was the first time the warning lights have ever come on. It’s a brand new 2025 car with only 800 miles on it. We were advised by the dealership who sold us the car to get OnStar to tow the vehicle to our local GMC dealership where we bought the car. When the car was hooked up to the diagnoses machine it said brake system failure. I have not received any invoices or paperwork to send you at this point. All I can upload is a video of the warning lights that were appearing on the dashboard after the incident.

NHTSA ID

11693689

Incident

Oct 14, 2025

Bought new 2025 GMC Acadia in March of same year. At ~4500 miles I started getting Brake Assist, Forward Collision and Electronic Stability Control warning messages on dash. Upon researching, this is an increasingly common issue with this vehicle that can render the brakes unusable. I no longer feel safe in the vehicle and want it refunded. Car is now in the shop. Taken in on 9/11. Problem has been confirmed by dealer.

NHTSA ID

11687148

Incident

Sep 11, 2025

I purchased the car on [XXX]. Drove the car about 8000 miles and then all of a sudden the dash lights all lit up for the brakes, ABS, traction control. I pulled the car over and turned it off. When I restarted my car, the lights continued to stay on and it told me to service immediately. I called my dealer and they could not get me in within 2 weeks so I took it to another local GMC dealer who could get it in to look at it that week. I took it in on July 9th, and then received a called a couple days later telling me that it had a bad Brake control module that they needed to order. A week later was told the part was on backorder. Two weeks later was told the part came in but it was still missing the brake master cylinder and reservoir. At that time, I was told the ETA was unknown and I have been calling back every week. On August 23rd I filed a complaint with GMC and have struggled to get anywhere with them. They tell me the dealer has the parts and the dealer tells me that they do not. I still have no ETA and it has been officially 2 months without a car. I am told that it is not safe to drive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11685561

Incident

Jun 29, 2025

dash lit up with ABS, traction control, and ESC warnings. Technician stated the entire brake system needed to be rebuilt. There is currently no ETA on when the parts to be able to accomplish this will be available.

NHTSA ID

11679053

Incident

Aug 2, 2025

Approximately July 12 2025 while driving to dinner two warnings showed on the Driver Information Cluster (1) Check Brake Assist (2) Check ESC. Took vehicle to dealer the next business day for diagnosis. Service department stated the problem was the EBCM or Electronic Brake Control Module and the parts are on a Nationwide backorder. Since the part failure all brake system associated lights on the gauge cluster are illuminated and non of the associated safety systems are functional including but not limited to ABS, Stabilitrak, Lane Keep Assist, Adaptive Cruise, Crash Avoidance or standard cruise control.

NHTSA ID

11678724

Incident

Jul 12, 2025

At startup today vehicle displayed “Brake Assist Failure. Press Hard to brake. Speed limited.” It also displayed “service.” It also displayed “ESC,” and the word “service. An internet search indicated this may be a common problem of this vehicle, caused either by a software error in the Electronic Brake Control Module, or due to a defective brake master cylinder. There is a GM service notice for these defects, N242471431. Regardless of the cause, the brake is extremely mushy, and requires a high degree of force to stop the vehicle. GM says there is no recall due to this defect. This is a brand new vehicle and therefore it must be a defect in the vehicle. Given that braking is a fundamental safety issue, it’s hard to believe there is no recall already issued.

NHTSA ID

11678204

Incident

Aug 4, 2025

Vehicle had a "service ESC" and "service brake assist". Dealership said the master cylinder is bad and it is not safe to drive. Now its sitting at the dealership with NO eta on parts and no loaner cars.

NHTSA ID

11677129

Incident

Jul 16, 2025

At approximately 4900 miles, the brake master cylinder failed on my vehicle. It has been at the dealership for over a month awaiting parts for repair.

NHTSA ID

11675409

Incident

Jun 20, 2025

Multiple brake warning lights came on while driving vehicle

NHTSA ID

11673570

Incident

Jun 30, 2025

ABS, EBCM, Traction Control and brake lights on.

NHTSA ID

11672338

Incident

Jun 6, 2025

Car driven off the lot 06/14/2025 On Sunday 07/06/25 (21 days from purchase) while driving home from a 30 minutes away from home trip with 3 young children with me, the car gave multiple alerts and service warnings. "Service Brake Assist" and "Service ECS" Lights / Symbols related to the following were also displayed: Traction Control System (TCS)/ Electronic Control Stability Light, Anti-lock Brakey System (ABS); Brake System Warning Light, Forward Collision Alert and BREAK light I stopped the car immediately and pulled to the side of the road. After restarting vehicle, lights were still displayed and service alerts still on. Power steering was very diminished and the breaks were struggle to break. Acceleration was also impacted and every time I breaked it appeared as though the car was trying to accelerate. I was able to drive the car home slowly following back roads. On Monday 07/07/25 I called the dealership and arranged a tow to their facility. On Tuesday 07/08/25 after multiple "unavailable to take your calls" I was finally able to connect with a service technician who indicated the break master cylinder needed to be replaced. I was not given an ETA on the completion of this repair. I have owned the car for 21 days. It has 1073 miles on it!!! I have 3 young children! The original route home was via a very heavy interstate! What if the brakes failed me while driving an interstate! I praise God I was able to get home safely with my children

NHTSA ID

11672281

Incident

Jul 6, 2025

After having my 2025 GMC Acadia Elevation for 2 weeks, I turned it on and six lights on the dash lit up. ESC, ABS, Tractions Control and more. I was leaving a store at the time this happened and drove home. Also, my cruise control would no longer work. Took my Acadia to the dealership the following business day to be serviced, only to be told a week later that the master brake cylinder needed replaced. This part of course was on back order. My new part arrived two weeks later, only to discover that two additional one-time parts (seal and reservoir) are now needed. These parts are also on back order with an estimated ship date of mid to late July.

NHTSA ID

11668988

Incident

May 25, 2025

The ESC, ABS, and Traction Control, Yellow warning lights, BRAKE, Red Warning light. Diagnosis is ABS, module, and master brake cylinder bad 2025 GMC Acadia Denali, 1150 miles. No parts available because these are all needing work! People are having near misses and collisions due to this problem! Put a stop production order until these are fixed!

NHTSA ID

11667901

Incident

Jun 7, 2025