Owner-reported complaints naming the electrical system, filed with NHTSA
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Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories. Every record below is an owner-reported complaint about the 2016 GMC Canyon submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 37 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 37, in the owner's own words
The contact owns a 2016 GMC Canyon. The contact stated that while the vehicle was parked, the infotainment system and screen display became inoperable. No warning lights were illuminated. The vehicle was taken to a dealer, where it was diagnosed and it was determined that an unknown part needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Power steering and StabiliTrack warning pops-up randomly and cuts off power steering assistance while I'm driving on the highway or on country roads. The power steering is very hard to maneuver. However, when it's safe to do so, I have to pull over on a safe place and have to restart my truck twice, in order to regain power steering. I have taken it to an independent mechanic and to a Chevy dealership on Merced. The dealership service tech informed me that in order to service the vehicle and find the code that is making this issue, that I would have to continue driving the truck and bring it in to the dealership with the power steering and StabiliTrack warning. According to the technician, they can't do much due to that they don't know what is causing the power steering to malfunction. I haven't been able to take it to the dealership because the warnings have occurred while I'm far away from a dealership or diagnosis area. Also, I will not risk my safety maneuvering a vehicle that has lost electric power steering around a city where lots of left or right turns are necessary to drive to a locality. This is the only vehicle I have to go to work or travel and fear for my safety when this happens. PLEASE HELP.
The power steering and Stabilitrak systems intermittently fail while the vehicle is in operation. The issue occurs unpredictably, both immediately after startup and while driving. On several occasions, the systems have failed during turns, requiring sudden corrective action and increased steering effort to maintain control and avoid veering off the road or colliding with nearby vehicles. No warning signs or noticeable symptoms are present prior to the failure occurring.
At random the power steering and traction control turn off making it difficult to drive.. This happens randomly and has become unable to steer. Once the vehicle is turned off for a period of time you can start it up and the steering returns. The issue was reported in the 2015 models. That recall needs to extend into the 2016 models since most of the parts were most likely manufactured tot eh same specs as the 2015. The vehicle was diagnosed by an independent repair shop. The dealership wanted $200 for just the diagnostics. Every time this happens it becomes very difficult to drive and is a safety issue. The issue first appeared 2 months ago and after the restart stopped. Then all of a sudden it seems to occur daily.
The contact owns a 2016 GMC Canyon. The contact stated that the headlights failed to activate automatically. Additionally, one of the phone charger ports had become inoperable. The contact stated that while driving at various speeds, the vehicle lost power steering functionality. A message advising that the power steering was inoperable and to drive carefully was displayed. The contact pulled over to the side of the road and turned off and restarted the vehicle, and the power steering functionality returned. Additionally, the contact stated while driving 50-55 MPH after the power steering failure, the vehicle was pulling to the right. The dealer was contacted, and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 105,000.
Transmission has been shuddering since 15,000 miles till now. Dealerships says it's normal on these transmissions, 6 fluid and filter changes and now at 72,000 miles the transmission is failing just outside of warranty. They scammed me and kept my transmission barely alive until warranty ran out and now they want 8k-10k for a replacement. They knew. Dash goes crazy from the touch screen to the digital information screen in the speedometer. They say it's normal and happens on all the units. But it's distracting and has been messing up since bought the truck new. Again they just kept saying it was nothing they can do. Now they say it needs to be replaced after my warranty has run out. DEF system is failing conveniently after the warranty has run out. It's dangerous because they programmed the truck to go into limp mode when anything emissions related fails stranding me anywhere at anytime. Emission failures like sensors should not restrict travel. This is a major issue with the diesels in these trucks and they need to be forced to remove anything that's not dangerous to the health of the engine or drive train from the software or hardware from being able to restrict travel. In every situation I've been restricted to limp mode by dirty particulate sensors, but the code that pops and puts my truck in limp mode says that the NOX sensor is bad. This is false and is just a way for GM to get service at their dealers. Then they charge customers a fortune to replace parts that don't need to be replaced when you can just remove and clean the four particulate sensors and the restrictions will clear themselves shortly after. EMISSIONS RELATED ISSUES SHOULD NOT RESTRICT TRAVEL BY ANY MEANS! It is dangerous to be stranded on a trip because your emission sensors may be malfunctioning.
While driving the power steering went out making the vehicle difficult to control. Once I stopped the vehicle and turned it off then back on, the power steering came back on leading me to believe an electrical issue is the cause
The vehicle will lose power steering while driving. The lights come on for stabilitrak and traction control then it says power steering is gone. It randomly deactivates the power steering, while driving. It's extremely dangerous and have almost had accidents. They are telling me that it may not be under a recall. If gmc used the same steering box as the previous model year, the same issue is occurring. Intermittent power steering failure.
I am the owner of a 2016 GMC Canyon truck, which i purchased used in approx 2020 with about 43,000 miles on it...today's date is now 1/5/25 and the truck has approx 99,0000 mile on it. Over the last 2 years the electronic stability control has failed approx 20 times. A warning light appears on the dash stating the failure of the power steering and the stabilitrac. When this happens steering the truck and be extremely difficult and I am forced to pull off the road. Usually when the truck is turned off for a short while and then turned back on the problem will fix itself, but only for a few minutes or hours and the problem reoccurs. Last week I took the truck to a GM dealer and had the steering angle sensor recalibrated..which fixed the problem for 1 month. Now it is failing again! My wife is afraid and refuses to drive the truck because if this happens again while she is driving she isn't strong enough to turn the wheel..particularly from a complete stopped position. This is a very serious and dangerous problem that GM needs to be responsible to resolve.
The contact owns a 2016 GMC Canyon. The contact stated that after arriving to his destination, he became aware that the ignition switch would not release the key. After restarting the vehicle and then turning the vehicle off, the contact was able to remove the key, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 50,000.
On [XXX] at approximately 5:30p, I was driving normal highway speed when I saw what I thought was exhaust trailing behind. There were NO dash warning lights, engine temperature showing normal range, car was performing normally. I pulled over to shoulder, turned off car, released the hood latch. My husband tried to open hood but it was too hot. We then realized it was smoke coming from under hood, not exhaust. Smoke began to come inside car through vents. I quickly exited the car, and within a minute the entire front end engine area was engulfed in flames. 911 was called, fire, police, highway patrol responded. Fortunately there was no injury to myself or husband. There was also concern of starting a brushfire risk here in SoCal, but it was all extinguished thoroughly. Truck was towed to Al’s Towing, 475 W Vermont Ave, Escondido CA 92025, ph 760-745-5933. A report has been filed with our insurance USAA, inspection by adjuster is pending. I also notified Temecula GMC, where I purchased vehicle from, of the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Received a stabilitrck error and lost power steering and traction control while driving. This appears to be a common and dangerous issue with this model vehicle.
Complete loss of power steering and traction control while driving. Very difficult to make turns. Would have to pull off the road and restart vehicle to fix problem. I have not taken it to a service center. It has not been inspected. Warning lights for loss of stabilitrak do come on.
Stability track Cameondoing 50mph transmission geared down motor shut down on and off yes it's available problem not found by dealer took to 2 different ones stability track comes on side lights stay on and off press brakes it shut down turn left it shut down motor running in park put in reverse shut down Will drive and run sometimes but gets worse
Purchased this vehicle brand new and paid extra for Nav and a backup camera as I am a disabled Veteran! Currently have 32000 miles or so as i don't drive that much. No other lights or warnings came up before the following happened. Recently the radio stopped playing and the infotainment system went blank. It occasionally pops up a screen that says waiting on update, other than that it stays blank most of the time. The backup camera comes on intermittently but not always when backing up, maybe 1 out of every 5 times. Also the bluetooth went dead since this all started. As a disabled Vet I depend on the backup camera and built in Navigation so this is an issue! Called the dealer and 3 other radio and entertainment car stores and they stated this is a know issue and would cost around $1000 to $1200 to replace the HMI 2.5 module behind the dash which is the known issue. Looking online this is a well known and common issue and GMC has bulletins to diagnose but no free or discounted replacement or repair, even though it's all over the internet that GMC and Chevy Infotainment centers have issues. There is a class action lawsuit going on due to this issue as well. I'm sure there are others that just haven't complained and should be fixed by the dealer.
The key does not always release from the ignition after parking the truck. I have to shift into Drive and back into Park multiple times or wait up to a minute to remove the key. Took it to the dealership, but at that time, it was only happening once a week or so, and they could not reproduce the problem. 3 years later and it still happens and it's getting much worse. Happens at least once a day. I have seen this problem pop-up on many forums, and while it is not a safety issue, it is a quality issue that should be addressed by GMC.
The malfunction is: no power, no crank, no electricity at all, can not use key fob to lock/unlock, radio does not work, dash does not work, literally 0 lights 0 power when key is in ignition to and turning to start or when key is not in ignition. The positive battery terminal also overheats to extreme temps which caused my dad a 3rd degree burn since positive terminals should never be hot. Dates of malfunction that have left me stranded 7/16, 8/3, 8/5, 8/11, 8/12, 8/28. I have video evidence of the malfunction on each of those dates. The way we got it to fix is by banging on the battery. on 8/12 I brought the truck to the dealership because I banged on the battery I got error codes- Engine Power Reduced, and Stabilitrak Offline. The engine was shaking very badly, I have video. hey have the truck for a week, get it to trigger the same incident and determine its a bad battery cell that could only be detected when the malfunction was happening. They replaced the battery. On 8/28 the same malfunction happens except nothing is fixing it, not banging on the battery, not waiting 24+ hours. Prior to me buying the truck on June 28th the previous owner has an invoice in the glove box dated May 25th to try to fix the same issues. I bought this from the dealership not the previous owner. The vehicle still sits at the dealership trying to diagnose the issue.
When I put my GMC Canyon into park, the key will not release from the ignition. This does not happen every time, but it is a recurring problem. I first had the issue back on April 6, 2018 and the dealer "fixed" the issue. Three weeks later, April 27, 2018, I had the same issue. This time the dealer replaced the "shift control assembly". The truck was still under warranty so there was no financial burden on me. Then on September 2, 2020 the same issue happened and the shift control assembly had to be replaced again. This time the truck was not under warranty and it cost me $688.72. Now August 2022 the key is not releasing from the ignition once again. This is the 4th time for the same issue. I believe GMC needs to recall this part and come up with a fix that will work.
I have a power steering failure.I also have a fuel problem while pumping gas, the truck doesn’t want to start.
The contact owns a 2016 GMC Canyon. The contact stated that while the gear shifter was in park(P), the contact was unable to be removed from the ignition. The contact was able to remove the key after several attempts. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the ignition switch needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,223.
Key is not pulling out of ignition after truck has been put in park. Mechanic has replaced the shifter twice, and yet the problem is more pronounced. The Dealership (Anthony GMC) has now stated there is no problem, and yet the key wont come out for them either.
Ignition key randomly will not release from switch. The key is stuck in the ignition in the accessory position which in turn kills the battery. As far as I can tell (and I have read about and experienced this problem for many months) the root cause is the gear shift assembly or Part # 23397472. It is not reliably returning the confirmation, to the solenoid lock on the ignition switch, that the transmission is in PARK reliably. For the first time last w/e my dealer admitted this is a problem and that replacing 23397472 usually resolves the issue. I need GM to take responsibility and activate a recall
As I started the vehicle I got a notification that the power steering has Maldonado I got a few warning lights on the dashboard. As I drove the vehicle the power steering did not work and it makes it hard to steer. This has been happening for a week now
When turning off vehicle the key will not to “off” mode. It stays in accessories mode and prevents the key from being able to be removed.
Have had truck in shop several times, currently in the shop and has been there for almost 3 weeks nobody seems to know what the problem is. Vehicle losses power and goes into a limp mode. Temperature gauge keeps failing, exhaust break does not work, ac cuts out often and does not work often, keeps trying to clean exhaust filter over and over again and again.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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