2004 GMC Envoy 360 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2004 GMC Envoy 360, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Fuel system337.5%
- Electrical225.0%
- Exterior lighting225.0%
- Suspension112.5%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2004 GMC ENVOY 360. THE CONTACT STATED THAT THE VEHICLE WAS EMITTING A FUEL ODOR; HOWEVER, THERE WAS NO FUEL LEAKING. THE ODOR WAS MORE PUNGENT WHEN THERE WAS A FULL TANK OF FUEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THAT NHTSA ADVISED THAT THE VEHICLE WOULD BE SAFE TO DRIVE AS LONG AS THERE WAS A HALF TANK OF FUEL. THE CONTACT WANTED THE DEALER TO VERIFY THAT THE VEHICLE WAS SAFE, BUT THE DEALER WAS UNABLE TO PROVIDE DOCUMENTATION. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN SERVICE BULLETIN NUMBER: 14423B, WHICH INDICATED THAT THE REPAIR WOULD BE HANDLED AS A RECALL. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND STATED THAT THE PART FOR THE REPAIR WAS ON BACK ORDER. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 131,861. ...UPDATED 04/26/16 *BF
RECEIVED A LETTER IN NOVEMBER OF 2015 INFORMING ME THAT MY CAR (INCLUDED MY SPECIFIC VIN NUMBER, NOT JUST MAKE, MODEL AND YEAR) IS PART OF AN EXTENDED 15 YEAR/150,000 MILE GM SPECIAL COVERAGE PROGRAM, 14423. DURING THE LAST TWO YEARS, MY SERVICE ENGINE LIGHT WENT ON AND OFF REGULARLY, AND I HAD ALMOST $5,000 OF EMISSIONS WORK DONE TO MY CAR WHICH AT 12 PLUS YEARS ONLY HAS 73,000 PLUS MILES ON IT. BACK IN 2012,I WAS UNABLE TO PASS INSPECTION ON MY CAR BECAUSE MY SERVICE ENGINE LIGHT WAS ON (02/2012) AND BROUGHT MY CAR TO MY MECHANIC. SOMETHING UNDER MY CAR MELTED (SAID IN SERVICE RECEIPT) AND COST ME $343.00 TO REPAIR. A WEEK LATER, THE SERVICE ENGINE LIGHT WAS ON AGAIN AND I TOOK MY CAR TO KERBECKS GMC IN ATLANTIC CITY, NJ. SERVICE MANAGER SAID MY CAR WAS NO LONGER COVERED, BUT I CALLED GM AND THEY SAID OTHERWISE. BROUGHT CAR BACK TO DEALER AND AFTER LONG ARGUMENT, IT WAS SUPPOSEDLY REPAIRED. RECEIPT DOESN'T STATE CAUSE OR WORK DONE. NOW I BROUGHT CAR BACK TO KERBECK AS THE SMELL OF GAS IN MY CAR IS PUNGENT. THEY SAID MY CAR HAD A CRACK IN MY FUEL TANK, COVERED UNDER 14423 AND SAID GM WOULD NOT ALLOW ME TO DRIVE IT AS A FIRE COULD OCCUR. ERBECK GAVE ME A LOANER FOR TWO WEEKS ON 12/31/20015. PART IS ON BACKORDER. GM TOOK MY CAR AWAY FROM ME ON 1/16/2016 AND SAID THEY WOULDN'T PROVIDE ME WITH A LOANER ANYMORE. I HAVE BEEN WITHOUT A CAR SINCE THE 14TH OF JANUARY, LIVE ALONE, AND HAVE NO MEANS OF GETTING AROUND. I CAN'T AFFORD A RENTAL. OPENED CASE WITH GM, CASE # 8-1759699353 WITH A WOMAN NAMED CARMEN WHO SAID IT WOULD TAKE OVER A MONTH AT BEST TO GET THE BACKORDERED PART IN. I NEED A LOANER AND A WAY TO GET AROUND. THE SERVICE MANAGER BOB INFORMED ME THAT MY CAR WAS TOO DANGEROUS TO DRIVE AND SO DID GM. WHY DID THEY TAKE MY LOANER AWAY LEAVING ME STRANDED ALONE AT 62 YEARS OLD. PLEASE HELP ME.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
MY 2004 GMC ENVOY HAS 90,000 MILES AND THE HEADLIGHTS AND TAIL LIGHTS KEEP FLICKERING WHEN I START IT. AND WHEN DRIVING DOWN THE ROAD THEY FLICKER. THE GAUGES ON THE DASH FOR THE CHARGING SYSTEM GOES UP AND DOWN. I HAVE HAD IT TO A CHEVY DEALER 4 TIMES KNOW, FIRST TIME THEY TOLD ME THE THROTTLE BODY NEEDED CLEANED. THEY DID IT. PICKED IT UP AND THEN IT WAS JUST AS BAD. TOOK IT BACK AND THEY RAN TEST AND SAID IT HAS TO DO WITH A PLUG FOR THE SECONDARY AIR INJECTION SYSTEM. THEY REPLACED IT. STILL DOING IT. THEY TOLD ME THERE IS NO FIX FOR THE PROBLEM KNOW THEY TELL ME MY SECONDARY AIR PUMP AIR IS BAD AND NEEDS REPLACED. THERE HAS TO BE A FIX FOR THIS PROBLEM. I CANT SPEND MONEY THAT DON'T FIX THE PROBLEM I AFRAID TO DRIVE IT AT NIGHT.GOING DOWN MY DRIVEWAY THE LIGHTS WENT ALL THE WAY OUT AND BACK ON. ANYTHING YOU CAN DO OR TELL ME WHAT I CAN DO WILL HELP. THANK YOU *TR
FAILURE OF THE DRIVERS DOOR MODULE. POWER WINDOWS WORK, BUT NOTHING ELSE.. NO DRIVER 1/2 OPTION BUTTONS, NOT HEATED SEATS.. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
LOW BEAM HEADLIGHTS TURN ON AND OFF WITHOUT WARNING...EITHER IN MOTION OR STATIONARY
MY 2004 GMC ENVOY HAS 90,000 MILES AND THE HEADLIGHTS AND TAIL LIGHTS KEEP FLICKERING WHEN I START IT. AND WHEN DRIVING DOWN THE ROAD THEY FLICKER. THE GAUGES ON THE DASH FOR THE CHARGING SYSTEM GOES UP AND DOWN. I HAVE HAD IT TO A CHEVY DEALER 4 TIMES KNOW, FIRST TIME THEY TOLD ME THE THROTTLE BODY NEEDED CLEANED. THEY DID IT. PICKED IT UP AND THEN IT WAS JUST AS BAD. TOOK IT BACK AND THEY RAN TEST AND SAID IT HAS TO DO WITH A PLUG FOR THE SECONDARY AIR INJECTION SYSTEM. THEY REPLACED IT. STILL DOING IT. THEY TOLD ME THERE IS NO FIX FOR THE PROBLEM KNOW THEY TELL ME MY SECONDARY AIR PUMP AIR IS BAD AND NEEDS REPLACED. THERE HAS TO BE A FIX FOR THIS PROBLEM. I CANT SPEND MONEY THAT DON'T FIX THE PROBLEM I AFRAID TO DRIVE IT AT NIGHT.GOING DOWN MY DRIVEWAY THE LIGHTS WENT ALL THE WAY OUT AND BACK ON. ANYTHING YOU CAN DO OR TELL ME WHAT I CAN DO WILL HELP. THANK YOU *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
WHEN VEHICLE PARKS AIR BAGS GO DOWN DON'T COME BACK UP VERY BUMPY DANGEROUS RIDE AWFUL HANDLING COMPRESSOR SOMETIMES WON'T BE STRONG ENOUGH AND SOMETIMES WON'T WORK AT ALL AIRBAGS WON'T INFLATE EVEN WITH EXTERNAL AIR INDUCED ALONG WITH COMPRESSOR FULL BLAST. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .