2004 GMC Envoy 360

DURING THE COURSE OF THIS EA INVESTIGATION, ODI OBSERVED THAT THE MAJORITY OF THE COMPLAINTS (88%) AND WARRANTY CLAIMS (94%) WERE REPORTED FOR VEHICLES THAT ARE REGISTERED FOR USE IN THE SALT BELT REGION OF THE US.THIS AREA INCLUDES 20 STATES IN THE NORTHEAST, MID ATLANTIC AND THE MIDWEST REGIONS AND THE DISTRICT OF COLUMBIA.CONSUMERS IN THE SALT BELT REGION REPORTED TO ODI THAT THEY COULD SMELL FUEL VAPORS IN THEIR VEHICLES WHILE DRIVING.UPON FURTHER EXAMINATION OF THEIR VEHICLES, THEY DISCOVERED THAT FUEL VAPORS WERE COMING OUT OF THE TOP OF THE FUEL TANK. THIS CONDITION IS CAUSED BY CORROSION OF THE RETURN AND SENDER LINES OF THE FUEL PUMP MODULE.WATER AND ROAD SALT COLLECT ON TOP OF THE FUEL PUMP LEADING TO SMALL PINHOLES APPEARING ON THE FUEL LINES.FUEL MAY LEAK AND COLLECT ON TOP OF THE MODULE AND/OR SPILL ONTO THE GROUND.THE DATA EVALUATED UNDER THIS INVESTIGATION REFLECT A RELATIVELY LOW FREQUENCY OF OCCURRENCE THAT LARGELY ARISES IN SALT BELT STATES.GM HAS EXTENDED THE WARRANTY ON THE SUBJECT COMPONENT TO TEN YEARS OR 120,000 MILES.FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED AT THIS TIME; ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION SELECT DOCUMENT SEARCH.

TL* THE CONTACT OWNS A 2004 GMC ENVOY 360. THE CONTACT STATED THAT THE VEHICLE WAS EMITTING A FUEL ODOR; HOWEVER, THERE WAS NO FUEL LEAKING. THE ODOR WAS MORE PUNGENT WHEN THERE WAS A FULL TANK OF FUEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THAT NHTSA ADVISED THAT THE VEHICLE WOULD BE SAFE TO DRIVE AS LONG AS THERE WAS A HALF TANK OF FUEL. THE CONTACT WANTED THE DEALER TO VERIFY THAT THE VEHICLE WAS SAFE, BUT THE DEALER WAS UNABLE TO PROVIDE DOCUMENTATION. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN SERVICE BULLETIN NUMBER: 14423B, WHICH INDICATED THAT THE REPAIR WOULD BE HANDLED AS A RECALL. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND STATED THAT THE PART FOR THE REPAIR WAS ON BACK ORDER. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 131,861. ...UPDATED 04/26/16 *BF

NHTSA ID

10837111

Incident

Nov 11, 2015

Mileage

131,861 mi

LOW BEAM HEADLIGHTS TURN ON AND OFF WITHOUT WARNING...EITHER IN MOTION OR STATIONARY

NHTSA ID

10822954

Incident

Jan 1, 2012

Mileage

80,000 mi

RECEIVED A LETTER IN NOVEMBER OF 2015 INFORMING ME THAT MY CAR (INCLUDED MY SPECIFIC VIN NUMBER, NOT JUST MAKE, MODEL AND YEAR) IS PART OF AN EXTENDED 15 YEAR/150,000 MILE GM SPECIAL COVERAGE PROGRAM, 14423. DURING THE LAST TWO YEARS, MY SERVICE ENGINE LIGHT WENT ON AND OFF REGULARLY, AND I HAD ALMOST $5,000 OF EMISSIONS WORK DONE TO MY CAR WHICH AT 12 PLUS YEARS ONLY HAS 73,000 PLUS MILES ON IT. BACK IN 2012,I WAS UNABLE TO PASS INSPECTION ON MY CAR BECAUSE MY SERVICE ENGINE LIGHT WAS ON (02/2012) AND BROUGHT MY CAR TO MY MECHANIC. SOMETHING UNDER MY CAR MELTED (SAID IN SERVICE RECEIPT) AND COST ME $343.00 TO REPAIR. A WEEK LATER, THE SERVICE ENGINE LIGHT WAS ON AGAIN AND I TOOK MY CAR TO KERBECKS GMC IN ATLANTIC CITY, NJ. SERVICE MANAGER SAID MY CAR WAS NO LONGER COVERED, BUT I CALLED GM AND THEY SAID OTHERWISE. BROUGHT CAR BACK TO DEALER AND AFTER LONG ARGUMENT, IT WAS SUPPOSEDLY REPAIRED. RECEIPT DOESN'T STATE CAUSE OR WORK DONE. NOW I BROUGHT CAR BACK TO KERBECK AS THE SMELL OF GAS IN MY CAR IS PUNGENT. THEY SAID MY CAR HAD A CRACK IN MY FUEL TANK, COVERED UNDER 14423 AND SAID GM WOULD NOT ALLOW ME TO DRIVE IT AS A FIRE COULD OCCUR. ERBECK GAVE ME A LOANER FOR TWO WEEKS ON 12/31/20015. PART IS ON BACKORDER. GM TOOK MY CAR AWAY FROM ME ON 1/16/2016 AND SAID THEY WOULDN'T PROVIDE ME WITH A LOANER ANYMORE. I HAVE BEEN WITHOUT A CAR SINCE THE 14TH OF JANUARY, LIVE ALONE, AND HAVE NO MEANS OF GETTING AROUND. I CAN'T AFFORD A RENTAL. OPENED CASE WITH GM, CASE # 8-1759699353 WITH A WOMAN NAMED CARMEN WHO SAID IT WOULD TAKE OVER A MONTH AT BEST TO GET THE BACKORDERED PART IN. I NEED A LOANER AND A WAY TO GET AROUND. THE SERVICE MANAGER BOB INFORMED ME THAT MY CAR WAS TOO DANGEROUS TO DRIVE AND SO DID GM. WHY DID THEY TAKE MY LOANER AWAY LEAVING ME STRANDED ALONE AT 62 YEARS OLD. PLEASE HELP ME.

NHTSA ID

10821937

Incident

Dec 31, 2015

Mileage

52,000 mi

WHEN VEHICLE PARKS AIR BAGS GO DOWN DON'T COME BACK UP VERY BUMPY DANGEROUS RIDE AWFUL HANDLING COMPRESSOR SOMETIMES WON'T BE STRONG ENOUGH AND SOMETIMES WON'T WORK AT ALL AIRBAGS WON'T INFLATE EVEN WITH EXTERNAL AIR INDUCED ALONG WITH COMPRESSOR FULL BLAST. *TR

NHTSA ID

10676451

Incident

Mar 1, 2012

Mileage

130,000 mi

CHECK ENGINE LIGHT CAME ON. HAD AUTO PARTS STORE CHECK IT AND SAID COULD BE THE FUEL CAP. PUT NEW FUEL CAP ON AND AFTER A WHILE THE LIGHT CAME BACK ON. I LOOKED UNDER THE VEHICLE BUT SAW NOTHING OUT OF THE ORDINARY. THE LIGHT WOULD GO OFF FOR A WHILE THEN BACK ON. I BOUGHT A SECOND FUEL CAP. HAD SAME RESULTS. NOW AFTER AN INTERNET SEARCH I FIND OUT THE FUEL TANKS CAN LEAK AROUND THE FILLER SPOUT ON THE TANK. I LOOKED AT MINE AND IT WAS SEEPING. BUT GM. WEBSITE SAYS THERE IS NO RECALL FOR MY VEHICLE. *TR

NHTSA ID

10650310

Incident

Jun 1, 2012

Mileage

112,000 mi

MY 2004 GMC ENVOY HAS 90,000 MILES AND THE HEADLIGHTS AND TAIL LIGHTS KEEP FLICKERING WHEN I START IT. AND WHEN DRIVING DOWN THE ROAD THEY FLICKER. THE GAUGES ON THE DASH FOR THE CHARGING SYSTEM GOES UP AND DOWN. I HAVE HAD IT TO A CHEVY DEALER 4 TIMES KNOW, FIRST TIME THEY TOLD ME THE THROTTLE BODY NEEDED CLEANED. THEY DID IT. PICKED IT UP AND THEN IT WAS JUST AS BAD. TOOK IT BACK AND THEY RAN TEST AND SAID IT HAS TO DO WITH A PLUG FOR THE SECONDARY AIR INJECTION SYSTEM. THEY REPLACED IT. STILL DOING IT. THEY TOLD ME THERE IS NO FIX FOR THE PROBLEM KNOW THEY TELL ME MY SECONDARY AIR PUMP AIR IS BAD AND NEEDS REPLACED. THERE HAS TO BE A FIX FOR THIS PROBLEM. I CANT SPEND MONEY THAT DON'T FIX THE PROBLEM I AFRAID TO DRIVE IT AT NIGHT.GOING DOWN MY DRIVEWAY THE LIGHTS WENT ALL THE WAY OUT AND BACK ON. ANYTHING YOU CAN DO OR TELL ME WHAT I CAN DO WILL HELP. THANK YOU *TR

NHTSA ID

10641556

Incident

Sep 18, 2014

Mileage

90,000 mi

FAILURE OF THE DRIVERS DOOR MODULE. POWER WINDOWS WORK, BUT NOTHING ELSE.. NO DRIVER 1/2 OPTION BUTTONS, NOT HEATED SEATS.. *TR

NHTSA ID

10637359

Incident

Feb 6, 2014

This PI communicates the requirement to provide a pico file to receive diagnostic assistance from TAC.

This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.

GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.

This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.

This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.