2005 GMC Envoy 360

The office of defects investigations (ODI) analyzed complaint data provided by General Motors (GM) as well as complaints submitted to ODI from consumers.In total, there were 5,089 unique reports indicating an inaccurate fuel level reading while driving.General Motors stated that this condition occurs when the contacts of the fuel sensor wear prematurely.Most of the complaints indicated an empty fuel gauge reading after filling the tank.Less than 10 percent of theODI complaints involved an engine stall incident.During this investigation, GM developed a remedy procedure and issued special coverage bulletin instructing dealers to install a new design fuel level sensor.The bulletin was sent to dealers on August 10, 2011 and the owner letter mailing began on August 15, 2011.See the investigative file for copies of GM's bulletin and owner letter.This preliminary evaluation is closed.

The Office of Defects Investigation has received 668 complaints alleging inaccurate fuel gauge reading while driving in model year 2005-07 Chevrolet Trailblazer, GMC Envoy, Buick Rainier, and Saab 9-7x vehicles.Of the 668 complaints, 58 incidents were alleged to result in a vehicle stall.Of the 58 stalling incidents, 43 complaints reported stalling because the fuel level reading indicated more fuel availability than what is actually in the fuel tank. One complaint alleged a vehicle crash after the vehicle stalled while exiting the interstate, became disabled, and was struck from behind.Summarily, the complaints show an apparent increasing trend, with most complaints received within the past year.A Preliminary Evaluation has been opened to assess the scope, frequency and potential safety consequences associated with the alleged defect.

TL* THE CONTACT OWNS A 2005 GMC ENVOY 360. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE FUEL GAUGE INDICATED THAT THE VEHICLE WAS FULL OF FUEL BUT WHEN COMING THE A STOP, THE FUEL GAUGE INDICATED AN EMPTY READING LEVEL. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

NHTSA ID

10808521

Incident

Aug 3, 2015

Mileage

100,000 mi

I HAVE NOW EXPERIENCED MY 2005 GMC ENVOY STALLING WHILE DRIVING SLOWLY. ALL OF A SUDDEN, IT WILL JUST STOP GOING AND THE LIGHTS ON THE DASH FLASH ON. LUCKILY, WHEN I TURN THE KEY, IT STARTS RIGHT BACK UP. GOING TO CALL MECHANIC AND SEE IF HE CAN FIGURE IT OUT.

NHTSA ID

10785014

Incident

Oct 20, 2015

Mileage

174,410 mi

SERVICE ENGINE LIGHT ILLUMINATES AND FUEL LEVELS ARE NOT PROPERLY INDICATED. THE CAR SHAKES AND CUTS OFF WHEN IDLING. SERVICE ENGINE LIGHT AND LOW FUEL ILLUMINATE CONTINUOUSLY. TOOK CAR IN TWICE TO [XXX] BLACK KENNESAW BUT THEY COULD NOT FIND ANYTHING WRONG. I INFORMED THEM ON BOTH SERVICE VISITS THAT I RECEIVED A LETTER FROM GMC BUT THEY SAID MY CAR WAS OUT OF WARRANTY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10712764

Incident

Apr 20, 2012

Mileage

120,586 mi

WHILE DRIVING, I COULD NOT TELL WHAT THE CAR'S SPEED WAS. THE NEEDLE WOULD GO UP AND THEN FALL BACK DOWN, AND THEN WOULDN'T DO ANYTHING FOR A FEW MINUTES. THIS WOULD GO ON EVERY TIME I DROVE. I LOOKED TO SEE IF THERE WAS A RECALL, BUT THERE WASN'T. THERE HAD BEEN SOME COMPLAINTS AND I EVEN CALLED GM AND PLACED A COMPLAINT. I COULDN'T CONTINUE TO DRIVE THIS WAY, IT WAS TO DANGEROUS, SO I WENT TO MY MECHANIC AND HAD IT REPAIRED. IT COST ME $540.79 TO HAVE IT REPAIRED! I WAITED AND WAITED FOR A RECALL BECAUSE I KNEW THERE HAD BEEN OTHERS IN THE SAME SITUATION AS ME. IT IS RIDICULOUS THAT GM WON'T TAKE RESPONSIBILITY FOR FAULTY PARTS THAT THEY PLACE ON THEIR VEHICLES. I ALSO HAD A PROBLEM WITH MY FUEL TANK SENSOR AND I HAD IT REPAIRED THREE YEARS BEFORE GM WOULD EVER ACKNOWLEDGE THERE WAS A PROBLEM. I WAS REIMBURSED BY GM, BUT ONLY IF THE REPAIRS WERE DONE BY A GM DEALER. I GUESS I'LL BE STUCK WITH THE CLUSTER REPAIR SINCE IT WASN'T REPAIRED BY A DEALER. I CAN'T IMAGINE WHAT THAT COST WOULD HAVE BEEN AT THE DEALER! GM NEEDS TO SUCK IT UP AND REIMBURSE INDIVIDUALS THAT HAVE HAD REPAIRS COMPLETED EVEN IF IT'S NOT BY THE DEALER. THE REPLACEMENT PART IS STILL FROM GM, AND AS LONG AS YOU HAVE A RECEIPT! *TR

NHTSA ID

10669785

Incident

May 20, 2010

Mileage

78,992 mi

MY WINDOW CONTROLS ON DRIVER SIDE WILL NOT ROLL DOWN ANY WINDOW; HOWEVER, YOU CAN ROLL DOWN ANY WINDOW FROM SPECIFIC DOOR CONTROL. WHEN I PUT DOWN THE PASSENGER SIDE WINDOW, WHILE PARKED, THE INDOOR LIGHTS STARTED FLASHING, THERE WERE CLICKING NOISES AND THE PASSENGER WINDOW WENT UP ALL BY ITSELF. TOTALLY FREAKED ME OUT! IT ONLY STOPPED WHEN I OPENED THE DRIVER SIDE DOOR. A COUPLE HOURS LATER I WAS ABLE TO DRIVE TO ANOTHER DESTINATION. WHEN I TOOK THE KEYOF OUT, THE LIGHTS FLASHED AND AGAIN THE CLICKING NOISES. IT STOPPED WHEN I OPENED THE DOOR. OF COURSE, RIGHT BEFORE CHRISTMAS AND I AM UNABLE TO CONTACT DEALER. I DID LEAVE A MESSAGE AND HOPEFULLY GET FIXED SOON. *TR

NHTSA ID

10668204

Incident

Dec 23, 2014

Mileage

57,556 mi

MY KEYLESS FOB WOULD NOT UNLOCK DOOR ON DRIVER SIDE, BUT UNLOCKS ALL OTHER DOORS. MY WINDOW CONTROL ON DRIVER SIDE WILL NOT ROLL DOWN ANY WINDOW; HOWEVER, YOU CAN ROLL DOWN ANY WINDOW FROM SPECIFIC DOOR CONTROL. I AM NOT SURE WHAT IS GOING ON BUT DEFINITELY WILL HAVE TO GET THIS FIXED. *TR

NHTSA ID

10653106

Incident

Nov 6, 2014

Mileage

111,243 mi

UPON FILLING GAS TANK TO FULL, FUEL GAUGE INDICATED EMPTY AND LOW FUEL LIGHT ILLUMINATED. THIS INDICATION NOW COMES AND GOES AND IS ERRATIC AND UNRELIABLE. NOTE: I RECEIVED A LETTER ( NOT A RECALL ) FROM GM LAST YEAR SAYING IF MY VEHICLE EXPERIENCED THIS PROBLEM TO NOTIFY MY DEALER FOR SERVICE. APPEARS TO ME, GM KNEW IT WAS JUST A MATTER OF TIME BEFORE I EXPERIENCED THIS PROBLEM. I HAVE READ NUMEROUS COMPLAINTS BY GM ENVOY OWNERS SINCE THEN WITH THE SAME PROBLEM. MY LOCAL GM DEALER SAYS THAT GM WILL FIX THE PROBLEM AND PAY ONLY HALF THE COST. THIS WELL KNOWN PROBLEM IS OF EPIDEMIC PROPORTION. WHY HAS THIS NOT BEEN UPGRADED TO A RECALL. *TR

NHTSA ID

10513421

Incident

May 23, 2013

Mileage

57,800 mi

THE GUAGES HAVE GONE CRAZY, ENG LIGHT POPS ON AND OFF, ABS LIGHT?, I AM AFRAID THAT THE COMPUTER MAY SHUT DOWN WHILE DRIVING? HAVE BEEN TOLD MECHANIC THAT THE ENTIRE INSTRUMENT CLUSTER WILL NEED TO BE REPLACED AND REPROGRAMMED

NHTSA ID

10323243

Incident

Dec 2, 2009

Mileage

55,000 mi

This PI communicates the requirement to provide a pico file to receive diagnostic assistance from TAC.

This Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads.

This Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads.

This Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads.

This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).

This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.