Owner-reported complaints naming the body or structure system, filed with NHTSA
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Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2023 GMC Sierra 1500 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 69 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 69, in the owner's own words
I started to notice detached broken plastic pieces behind the upper grill housing. I notified the dealer, and in the meantime of trying to figure out what to do, the upper grill housing came detached when I was driving down the highway and flew up and back onto the highway. Sounds similar to safety recall N242490120, which was for 2022 model year trucks. Not sure why this stopped at 2022, but it happed on my 2023.
While driving southbound on Interstate 95 in Florida, the front upper grille molding/deflector completely detached from my 2023 GMC Sierra 1500 SLE at highway speed and separated from the vehicle, creating a potential road hazard for other motorists. Prior to the complete separation, I noticed that the upper grille molding was becoming loose and lifting away from the vehicle. I stopped and photographed the component and its attachment areas. The photographs show failed/broken attachment points while the molding was still partially attached to the truck. Later, while driving on I-95, the remaining attachments failed and the entire molding separated from the vehicle. The part could not safely be recovered from the interstate. The vehicle recently underwent dealer service involving the active grille shutter/damper area near this component. I cannot determine whether that service contributed to the failure, so I am reporting it as part of the vehicle's recent service history rather than asserting it as the cause. I subsequently became aware that NHTSA Recall 25V-060 / GM Recall N242490120 addresses separation of a front upper grille deflector on certain GMC Sierra 1500 vehicles due to fractured attachment points. My vehicle is a 2023 model and does not presently appear to be included in that recall. Because my vehicle experienced a similar failure mode resulting in the exterior component completely separating at highway speed, I am submitting this complaint so NHTSA can determine whether this condition may extend beyond the vehicles currently covered by the recall. Photographs documenting the component and failed attachment areas before its complete separation are available.
Vehicle: 2023 GMC Sierra 1500 SLE VIN: [XXX] While driving southbound on [XXX] near exit [XXX], the front upper grille molding/deflector completely detached from my 2023 GMC Sierra 1500 SLE at highway speed and separated from the vehicle, creating a potential road hazard for other motorists. Prior to the complete separation, I noticed that the upper grille molding was becoming loose and lifting away from the vehicle. I stopped and photographed the component and its attachment areas. The photographs show failed/broken attachment points while the molding was still partially attached to the truck. Later, while driving on [XXX] to work, the remaining attachments failed and the entire molding separated from the vehicle. The part could not safely be recovered from the interstate. The vehicle recently underwent dealer service involving the active grille shutter/damper area near this component. I cannot determine whether that service contributed to the failure, so I am reporting it as part of the vehicle's recent service history rather than asserting it as the cause. I subsequently became aware that NHTSA Recall 25V-060 / GM Recall N242490120 addresses separation of a front upper grille deflector on certain GMC Sierra 1500 vehicles due to fractured attachment points. My vehicle is a 2023 model and does not presently appear to be included in that recall. Because my vehicle experienced a similar failure mode resulting in the exterior component completely separating at highway speed, I am submitting this complaint so NHTSA can determine whether this condition may extend beyond the vehicles currently covered by the recall. Photographs documenting the component and failed attachment areas before its complete separation are available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While driving my 2023 GMC Sierra on the highway at highway speeds, a piece of the front grille suddenly detached and flew off the vehicle. There was no prior accident, impact, or external damage to the grille; the part failed and unclipped on its own due to defective manufacturing or weak retaining clips. This creates a severe safety hazard as the flying debris could have struck the windshield of the vehicles traveling behind me, potentially causing a major accident. I am aware that the 2022 GMC Sierra has an active recall (N242490120) for this exact same issue, yet GM is refusing to cover this 2023 model under warranty or recall despite presenting identical component failure.
My grill deflector suddenly flew off, hit my windshield a flew into a semi hauling oil field equipment. We both pulled over and found no significant damage to his truck. I have a two inch scratch on my windshield and possibly lite hood scratching. Dealership required me to pay $390.73 but said I would be reimbursed for my losses. It never happened. Now I’m fighting with GM to get some resolution. This could be deadly for a motorcycle rider for sure. Hundreds of people reporting same issue on 22 and 23 Sierras and AT4’s.
The grill deflector flew off while driving on the highway. I was driving roughly 55 mph. It is available now, but will be getting repaired in the near future. My concern is that it appears that this was an issue with the 2022 models and it’s still an issue on the 2023. The safety issue is if there was a vehicle or motorcycle behind me that it could have harmed whoever could have been driving behind me, caused and accident, or damaged their vehicle or mine in the process. The service advisor (J.R.) told me that “sometimes the wind gets underneath the bezel and makes it snap”. No it has not been inspected by any of this mentioned. No warning signs prior to the incident.
The front grille bezel mounting clips broke and it started to fly off while driving on the highway. Luckily, I was able to pull over before the last clip broke and took it off before it became a spear flying at the cars behind me. There is an active recall for this issue for the 2022 GMC Sierra 1500 models, but not 2023/2024 models (same body I believe).
The upper top grille mold detached from the vehicle while traveling at highway speed (about 65 mph). It hit the hood, which it scratched and flew off into the air, above the vehicle and in the way of oncoming traffic. Fortunately, no one was behind me so the part did not hit another vehicle. Vehicle had around 65k miles when this occured. I have contacted a local dealership who informed me that while many similar vehicles have a recall for this issue my VIN is not included in that recall.
The upper hood trim that sits above the grill, flew off on the interstate at approx 80 mph. Upon research this is a common problem for this make and model in years of 22-24. GM has a service bulletin for this issue as well as the NHTSA. For this particular failure. There was no warning and when I contacted GM they were unwilling to assist as "service bulletins" are not recalls and the vehicle is out of warranty. There was no warning, no indicator, it just blew off and I had no idea until I got home and the piece was missing. I was unable to locate the part on the interstate, however I was able to keep all of the pieces attached to the vehicle for evidence and support. I am beside myself anyone thought this was acceptable to sustain the force of air flow!
The front grille/hood trim flew off driving down the highway. No, it is not available the cheap plastic shattered. My safety was put at risk b/c parts are flying off the truck that should never. More importantly other people's safety is put at risk b/c a long SHARP plastic piece is flying off a large truck driving down the highway!! Yes, Glenn Polk has seen the damage and can confirm. No, no one else has inspected it yet but you gladly can, it doesn't take a genius to see that the cheap POS plastic was terrible engineering by GM. There were no warnings or indications that the piece was even loose.
I was driving down the highway and the front Upper Grille Deflector flew off while at highway speeds. Due to the nature of being on a highly congested bridge, the grill piece flying off could've seriously injured not only myself, but other motorist around me. There is currently a GM recall (N242490120) out however, it only affects the 2022 model trucks. This makes no sense as this issue has been reported via threads and discussions on the internet for 2023 year models like mine numerous times. This is a serious issue and should be recalled just like the 2022 models. Not only am I now paying for a manufactuer defect out of pocket, but who's to say that the "new" part doesn't do the same thing and either I or another motorist is seriously injured or worse...killed.
The contact owns a 2023 GMC Sierra 1500. The contact stated that while driving approximately 70 MPH, the front grill deflector was ejected from the vehicle. The vehicle was taken to the local dealer, and the contact was informed that the deflector needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 25V060000 (STRUCTURE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 72,000.
The front grill deflector sheared off of the truck when driving in the highway. The highway speed was 65 mph and the deflector flew out in to traffic. There was no warning or symptom prior to the problem or failure. This is a common ongoing issue with the same make/model of the previous year 2022 with an actual open recall unfortunately.
The attachment points for the upper chrome grille deflector have fractured, causing the trim piece to detach completely while driving and fly over my windshield which startled me and made me swerve dangerously. This is a known recall for the truck year before me and should clearly affect my truck too since the same description happens here
It was the Chrome Grille Deflector and is available for inspection. I was driving down a long road at roughly 50 mph when all of a sudden the grille deflector detaches from my bumper and hits my windshield causing me to swerve thinking I had hit something. I was almost in an accident. I believe there is a recall for this exact thing but only for 2022 models not 2023. No it has not been inspected I tried to call GM to get guidance and see if it could possibly be covered seeing as it is a manufacture error but was denied. One small piece that has been recalled on other vehicles but mine is causing me to almost pay $900 dollars. I have yet to replace the part
As I was driving down the highway the hood front molding flew off and took a chunck of paint off my GMC 2023 AT4, hitting a elderly ladies windshield we pulled over there was no damage to her car thankfully, she was very shakin and gave me an ear full. I have reached out to GMC even took it in and left it overnight and they say it is not under the recall and it will cost $1200.00 to fix. We currently own 3 GMC's, this one is mine (a woman) and she is my baby. I do not think it is fair that my truck matches the exactly damage you see on the trucks on the recall list, a service man also told me that they replaced one of them that was recalled and shortly after it to broke and flew off. If there is anything someone can do help, I know I am not the only one this is happening too. Thank you J
The plastic upper rail glass guide frame on the rear sliding window assembly of my 2023 GMC Sierra developed structural micro-cracks during normal vehicle operation. This manufacturing defect is a known issue tracked internally by the manufacturer under Technical Service Bulletin (TSB) #18-NA-383.This structural failure allows severe water intrusion into the passenger cabin. The leaking water runs straight down the inside back wall of the cab, completely flooding and corroding sensitive, factory-installed electronic safety modules mounted directly beneath the leak path.This continuous water intrusion caused the catastrophic electrical failure and corrosion of the video processing control module located behind the rear seat. The sudden failure of this module completely disabled the rearview digital mirror camera and the 360-degree perimeter driver assistance cameras, creating immediate blind spots and an active driving safety hazard while operating the vehicle.The vehicle was inspected and repaired by an authorized dealership, confirming the rear window leak as the direct cause of the electronic destruction. The out-of-pocket cost to replace the water-damaged safety components was $2,747.00. Because the manufacturer refused to cover the replacement of the defective rear glass assembly, the structural leak remains unresolved. This active water intrusion continues to flood the cabin, creating a health hazard via mold growth and guaranteeing that the newly replaced safety cameras will inevitably short-circuit and fail again.
Driving down the interstate and the front trim bezel on the hood flew off. The plastic clips broke from underneath. GM had a recall on this same issue in 2022 but not 2023 yet. Could of had an accident with the piece flying off at interstate speeds.
Driving on the highway and the top section of the grill (approx 4" x 50") broke loose and went over the cab of the truck. The piece didn't hit my truck or any other vehicle, but the driver behind me swerved to avoid it. All of the clips that hold the chrome piece to the vehicle are still attached to the body. I made contact with the local dealer's service dept. and was told my VIN was not in a recall for this issue. I contacted GM customer care and was told the recall hasn't been extended to my vehicle and that I would have to pay for the replacement. IF GM extends the recall to the other known issue model years I could be reimbursed. There seems to be numerous other complaints of this issue that aren't covered by GM.
I was driving at 65mph through a construction zone on my local freeway - through a construction zone. With cruise control on, my upper bezel portion of my grill detached. It slammed into my windshield and hit the semi behind me after bouncing off the road. Luckily, neither of us swerved drastically. However, with workers in the area, this could have been a catastrophic event. After contacting my local GM dealership, I was told "yeah, that just kind of happens from time to time". When relaying that information to the GM Customer service team, they told me to ask for a courtesy credit from the dealership as I was out of warranty on bumper to bumper. There were no prior issues with this part on my truck that I was aware of leading up to this event. It additionally caused damage to my windshield and roof.
I was driving down the interstate and the hood valance blew off and hit my windshield
I was just driving and the top chrome part of the grill flew off the truck
The plastic piece above the front grill detached and flew off the truck. I’m not sure the name of the part.
While driving under normal conditions, a front grille trim component detached from my vehicle without any impact or external cause. The piece became airborne and struck my windshield, creating an immediate safety hazard and risk of loss of control. There was no prior damage or warning. This represents a failure of a vehicle component under normal operation and indicates a defect in materials, design, or installation. Exterior parts should not detach and become projectiles at roadway speeds. The manufacturer has been notified but has declined responsibility. Given the safety risk, this may not be an isolated issue.
The grille deflector flew off while driving. The same exact problem the 2022 sierra had as described in N242490120
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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