2004 GMC Sierra 3500 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2004 GMC Sierra 3500, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Brakes1448.3%
- Electrical517.2%
- Fuel system413.8%
- Steering26.9%
- Tires & wheels26.9%
- Body & structure13.4%
- Powertrain (other)13.4%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
WHILE PULLING A CAMPER-TRAILER, I APPLIED THE BRAKES AND THE PEDAL WENT COMPLETELY TO THE FLOOR. I WAS ABLE TO STOP UTILIZING THE BRAKES ON THE TRAILER. I WAS ONLY A SHORT DISTANCE FROM HOME AND I WAS ABLE TO GET THE TRAILER BACK, KEEPING THE TRANSMISSION IN 1ST GEAR AND THE TRAILER BRAKES. I TOOK THE TRUCK TO A CHEVY DEALER THAT WAS JUST A VERY SHORT DISTANCE UTILIZING THE GEARS AND THE EMERGENCY BRAKE. UPON INSPECTION, THE DEALER FOUND AT LEAST TWO LOCATIONS WHERE THE BRAKE LINE HAD RUSTED THROUGH. HE RECOMMENDED TO REPLACE ALL BRAKE LINES WITH A LINE THAT WAS CORROSION RESISTANT. THE REPAIR WAS JUST UNDER $2000. I HAVE NOT CONTACTED GMC SINCE THE TRUCK HAS 74,000 MILES AND IS OUT OF ALL WARRANTIES. *TR
I WAS TRAVELING ON THE INTERSTATE TOWING A 5TH WHEEL TRAILER AND TRAFFIC CAME TO AN ABRUPT STOP. I APPLIED MY BRAKES AND HAD BRAKES THAN THE PEDAL WENT TO THE FLOOR AND I LOST BRAKING POWER. I LET OFF THE BRAKES AND REAPPLIED THE BRAKES AND THE PEDAL WENT TO THE FLOOR WITH LOW BREAKING AFFECT. I PULLED THE TRUCK OVER AND FOUND BRAKE FLUID COMING OUT FROM ABOVE THE GAS TANK. I CAREFULLY TOOK THE TRUCK OFF AT THE NEXT EXIT USING MY TRAILER BRAKES TO STOP THE VEHICLE. I TOOK THE TRUCK TO THE FIRST SERVICE STATION THAT I SAW AND HAD THEM LOOK AT IT. THEY FOUND THAT THE REAR BRAKE LINE HAD CORRODED AT A CLIP ABOVE THE FRAME RAIL ABOVE THE GAS TANK AND ADVISED ME THAT THEY WOULD HAVE TO REPLACE THE REAR BRAKE LINE. UNFORTUNATELY I WAS STUCK AWAY FROM MY TOOLS AND SERVICE SHOPS THAT I USE AND WAS STUCK BEING GOUGED BY THE SERVICE CENTER THAT I WAS ABLE TO GET TO FOR A REPAIR. AFTER I RETURNED HOME FROM VACATION I QUESTIONED THE MGT OF THE SERVICE CENTER ABOUT THE BILL. THEY CHECKED WITH THE LOCAL DEALER ABOUT THE HOURS FOR THE REPAIR AND THE LOCAL DEALER ADVISED THEM THAT THEY SEE THIS ALL THE TIME ON THIS VEHICLE. I LOOKED FOR A RECALL ON THIS AND FOUND NONE. I CONTACTED GM ABOUT THIS AS JUST ABOUT EVERYONE THAT I TALK TO ABOUT THIS PROBLEM HAS ALL SEEN IT. GM ADVISED ME THAT IT WAS AN ISOLATED PROBLEM AND THAT THEY COULD NOT HELP WITH THE REPAIR SINCE THE TRUCK WAS 9 YEARS OLD. I ADVISED THEM THAT THIS IS A COMMON PROBLEM AND THEY DENY IT BUT THEY DID OFFER ME $2000 TOWARDS A NEW GM VEHICLE. I ADVISED THEM THAT WAS NOT WHAT I WAS AFTER AS I DO NOT NEED A NEW VEHICLE NOR WANT AN NEW VEHICLE. WHAT I DID ASK FOR WAS 50% OF WHAT THE REPAIR WAS AS IT WAS A 9 YEAR OLD TRUCK AND THEY REFUSED. THEY WILL NOT EVEN PUT THE REFUSAL IN WRITING. THIS NEEDS TO BE A RECALL BEFORE THIS PROBLEM KILLS SOMEONE AS IT IS A COMMON PROBLEM. I SEEN AN INVESTIGATION TO 03 BUT MINE IS 04 WITH SAME. *TR
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
The fan for the heater doesnt work on all speeds properly, stopped working entirely
FUSE BOX UNDER HOOD CAUGHT FIRE WHILE PARKED. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2004 GMC SIERRA 3500 HD. THE CONTACT STATED THAT THERE WAS A LARGE PUDDLE OF UNKNOWN FLUIDS UNDER THE VEHICLE. AFTER INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT THE FUEL LINE WAS SEVERELY CORRODED AND CAUSING DIESEL FUEL TO LEAK. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY ADVISED THE CONTACT THAT THE FUEL LINE NEEDED TO BE REPLACED DUE TO THE CORROSION. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT CONTACTED IN REGARDS TO THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000. UPDATED 02/03/12*LJ THE CONSUMER STATED THE VEHICLE HAS SINCE BEEN REPAIRED. THE BRAKE LINES WERE CORRODED AS WELL. UPDATED 02/08/12
TL* THE CONTACT OWNS A 2004 GMC SIERRA 3500. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE BECAME RESISTANT TO ACCELERATION. THE VEHICLE WAS THEN TOWED TO THE DEALER WHERE THE TECHNICIANS STATED THAT ALL EIGHT FUEL INJECTORS WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER THE REPAIRS WERE MADE, THE FAILURE RECURRED. THE CONTACT STATED THE PREVIOUS OWNER OF THE VEHICLE EXPERIENCED THE SAME FAILURE AND HAD THE FUEL INJECTORS REPLACED. THE VEHICLE WAS THEN TRADED FOR ANOTHER VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 149,411.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2004 GMC PICK UP 3500. THE CONTACT STATED THAT WHEN APPLYING THE BRAKE, THE PEDAL FELL FURTHER INTO THE FLOORBOARD THAN USUAL AND THE BRAKE LIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS INFORMED THAT THE RETAINER CHIP FOR THE HYDRO-BOOST AND BRAKE SWITCH WAS MISSING AT THE BRAKE PEDAL. THE DEALER REPLACED THE CLIP AND THE BRAKE SWITCH WAS REINSTALLED. IN ADDITION, WHILE TEST DRIVING THE VEHICLE THE DEALER ADVISED THAT THE STEERING WHEEL WAS PRODUCING AN ABNORMAL SOUND AND ADVISED THE CONTACT THAT THE LOWER BEARING ASSEMBLY WAS WORN. THE STEERING WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 38,338.
TL*THE CONTACT OWNS A 2004 GMC SIERRA 3500. WHILE ATTEMPTING A TURN, THE POWER STEERING AND POWER BRAKES FAILED. A MECHANIC STATED THAT THE POWER STEERING SHAFT SNAPPED AND CAUSED THE FAILURES. THE CONTACT HAS HAD THE POWER STEERING AND POWER BRAKES REPLACED ON FOUR SEPARATE OCCASIONS FOR THE SAME FAILURES. THE SPEED WAS UNKNOWN. THE FAILURE MILEAGE WAS 40,000 AND CURRENT MILEAGE WAS 67,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
TL*THE CONTACT OWNS A 2004 GMC SIERRA 3500. THE VEHICLE HAS POWER KING TOWMAX TIRES, SIZE LT235/80R16E. WHILE PULLING THE TRAILER AT 65 MPH, THE SIDEWALL ON THE PASSENGER TIRE BLEW OUT. NO REPAIRS HAVE BEEN MADE. THE CAUSE OF THE FAILURE WAS UNKNOWN. THE FAILURE MILEAGE WAS 600.
REFERENCE A GMC 2004 SIERRA 3500 4 WHEEL DRIVE PICK UP TRUCK, 6.6L DIESEL ENGINE WITH 6 SPEED MANUAL TRANSMISSION. THE MOLDED RUBBER AROUND THE DRIVELINE CENTER SUPPORT CARRIER BEARING (PART # 12472424) DRY ROTTED CAUSING DRIVELINE VIBRATION THAT, IN TURN CAUSED THE TRANSFER CASE TO FAIL. THE VIBRATION WAS SLIGHT AND NOT CONSTANT, NOT INDICATING A MAJOR PROBLEM. THE PART IN QUESTION IS A NON-SERVICEABLE PART, PREVENTIVE MAINTENANCE DID NOT AND WOULD NOT PREVENT THIS FAILURE. THE TRANSFER CASE WAS TOTALLY DESTROYED AND WAS ON THE VERGE OF TOTAL LOCK UP WHICH WOULD HAVE CAUSED THE REAR WHEELS TO LOCK UP UNDER NORMAL DRIVING CONDITIONS. THE COST TO FIX THIS PROBLEM IS OVER $3000 DOLLARS TO HAVE THE DEALER DO THE REPAIRS. SINCE I AM A COMPETENT MECHANIC, I INSPECTED AND FOUND THIS PROBLEM WHEN I FIRST NOTICED A SLIGHT VIBRATION, MOST VEHICLE OWNERS WOULD HAVE DRIVEN THE TRUCK UNTIL THE WHEELS LOCKED UP POSSIBLY CAUSING A LIFE THREATENING CRASH. THE PART IN QUESTION IS WITHOUT A DOUBT A DEFECTIVE PART. IT IS MADE IN CHINA. WHILE MANY PARTS COMING FROM CHINA TODAY ARE OF SUFFICIENT QUALITY, CHINESE RUBBER IS SUBSTANDARD AND DRY ROTS IN ABOUT TWO YEARS UNDER MOST CIRCUMSTANCES. IT IS UNCONSCIONABLE FOR GM TO USE SUBSTANDARD PARTS IN SUCH CRITICAL AREAS OF THEIR VEHICLES. *TR INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
REFERENCE A GMC 2004 SIERRA 3500 4 WHEEL DRIVE PICK UP TRUCK, 6.6L DIESEL ENGINE WITH 6 SPEED MANUAL TRANSMISSION. THE MOLDED RUBBER AROUND THE DRIVELINE CENTER SUPPORT CARRIER BEARING (PART # 12472424) DRY ROTTED CAUSING DRIVELINE VIBRATION THAT, IN TURN CAUSED THE TRANSFER CASE TO FAIL. THE VIBRATION WAS SLIGHT AND NOT CONSTANT, NOT INDICATING A MAJOR PROBLEM. THE PART IN QUESTION IS A NON-SERVICEABLE PART, PREVENTIVE MAINTENANCE DID NOT AND WOULD NOT PREVENT THIS FAILURE. THE TRANSFER CASE WAS TOTALLY DESTROYED AND WAS ON THE VERGE OF TOTAL LOCK UP WHICH WOULD HAVE CAUSED THE REAR WHEELS TO LOCK UP UNDER NORMAL DRIVING CONDITIONS. THE COST TO FIX THIS PROBLEM IS OVER $3000 DOLLARS TO HAVE THE DEALER DO THE REPAIRS. SINCE I AM A COMPETENT MECHANIC, I INSPECTED AND FOUND THIS PROBLEM WHEN I FIRST NOTICED A SLIGHT VIBRATION, MOST VEHICLE OWNERS WOULD HAVE DRIVEN THE TRUCK UNTIL THE WHEELS LOCKED UP POSSIBLY CAUSING A LIFE THREATENING CRASH. THE PART IN QUESTION IS WITHOUT A DOUBT A DEFECTIVE PART. IT IS MADE IN CHINA. WHILE MANY PARTS COMING FROM CHINA TODAY ARE OF SUFFICIENT QUALITY, CHINESE RUBBER IS SUBSTANDARD AND DRY ROTS IN ABOUT TWO YEARS UNDER MOST CIRCUMSTANCES. IT IS UNCONSCIONABLE FOR GM TO USE SUBSTANDARD PARTS IN SUCH CRITICAL AREAS OF THEIR VEHICLES. *TR INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Too few reports in this category for a page of its own — they appear in the full complaint list.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
REFERENCE A GMC 2004 SIERRA 3500 4 WHEEL DRIVE PICK UP TRUCK, 6.6L DIESEL ENGINE WITH 6 SPEED MANUAL TRANSMISSION. THE MOLDED RUBBER AROUND THE DRIVELINE CENTER SUPPORT CARRIER BEARING (PART # 12472424) DRY ROTTED CAUSING DRIVELINE VIBRATION THAT, IN TURN CAUSED THE TRANSFER CASE TO FAIL. THE VIBRATION WAS SLIGHT AND NOT CONSTANT, NOT INDICATING A MAJOR PROBLEM. THE PART IN QUESTION IS A NON-SERVICEABLE PART, PREVENTIVE MAINTENANCE DID NOT AND WOULD NOT PREVENT THIS FAILURE. THE TRANSFER CASE WAS TOTALLY DESTROYED AND WAS ON THE VERGE OF TOTAL LOCK UP WHICH WOULD HAVE CAUSED THE REAR WHEELS TO LOCK UP UNDER NORMAL DRIVING CONDITIONS. THE COST TO FIX THIS PROBLEM IS OVER $3000 DOLLARS TO HAVE THE DEALER DO THE REPAIRS. SINCE I AM A COMPETENT MECHANIC, I INSPECTED AND FOUND THIS PROBLEM WHEN I FIRST NOTICED A SLIGHT VIBRATION, MOST VEHICLE OWNERS WOULD HAVE DRIVEN THE TRUCK UNTIL THE WHEELS LOCKED UP POSSIBLY CAUSING A LIFE THREATENING CRASH. THE PART IN QUESTION IS WITHOUT A DOUBT A DEFECTIVE PART. IT IS MADE IN CHINA. WHILE MANY PARTS COMING FROM CHINA TODAY ARE OF SUFFICIENT QUALITY, CHINESE RUBBER IS SUBSTANDARD AND DRY ROTS IN ABOUT TWO YEARS UNDER MOST CIRCUMSTANCES. IT IS UNCONSCIONABLE FOR GM TO USE SUBSTANDARD PARTS IN SUCH CRITICAL AREAS OF THEIR VEHICLES. *TR INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .