2002 GMC SONOMA ZR-2 EXTENDED CAB DOOR ENTRY HANDLE HAS FAILED 5 TIMES OVER PAST 6 YEARS. PART HAS BEEN REPLACED. OLD PART IS AVAILABLE. *TR
- NHTSA ID
- 10295769
- Incident
- Apr 1, 2009
- Mileage
- 50,000 mi
Owner-reported complaints naming the interior system, filed with NHTSA
Data refreshed
Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2002 GMC Sonoma submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
2002 GMC SONOMA ZR-2 EXTENDED CAB DOOR ENTRY HANDLE HAS FAILED 5 TIMES OVER PAST 6 YEARS. PART HAS BEEN REPLACED. OLD PART IS AVAILABLE. *TR
DOOR LATCH FOR MY EXTENDED CAB DOOR HAS BROKEN FOR THE 2ND TIME SINCE I'VE OWNED IT, WHICH IS 2004 AND THE LASY ONE LASTED ONLY 2 YEARS. *TR
I HAVE OWNED THIS VEHICLE SINCE 2002, BOUGHT IT BRAND NEW. THE THIRD DOOR HANDLE HAS BEEN REPLACED 4 TIMES, TODAY IT BROKE AGAIN. IF SOMEONE WERE IN THE BACK OF THE CAB AND HAD TO GET OUT, THEY COULD NOT. THIS HANDLE IS PLASTIC AND BREAKS CONTINUOUSLY. THE CHEVY HOUSE INFORMED ME THAT THEY HAVE THIS PART IN STOCK ALL THE TIME BECAUSE IT HAPPENS QUITE OFTEN. THEY REPLACED IT 4 TIMES WHILE IT WAS UNDER WARRANTY. IT IS NOT UNDER WARRANTY NOW, SO I WILL HAVE TO PAY FOR IT. THIS ITEM SHOULD BE CORRECTED AND MADE INTO A HEAVIER MATERIAL AND MADE A RECALL. *TR
THIRD DOOR LATCH BROKE. CONTACTED DEALER AND GMC CUSTOMER SERVICE. TOLD NO RECALLS ON LATCH. I WOULD HAVE TO PAY DEALER TO DETERMINE WHAT CAUSED LATCH TO BREAK IF PART DEFECTIVE GMC WOULD PAY FOR FIX BUT NOT FOR DEALERS LABOR FOR DIAGNOSING PROBLEM. DEALER SAID IT WOULD TAKE 30 MINUTES MINIMUM TO 1 HOUR AND HALF AT 75 DOLLARS A HOUR. TALKED TO ANOTHER DEALER SERVICE MANAGER,TOLD "REPAIR THEM ALL THE TIME".TOOK VEHICLE TO LOCAL BODY SHOP WHO ALSO SAID"REPAIR THEM ALL THE TIME".READ ON INTERNET AUTO BULLETIN BOARDS THAT OTHER PEOPLE HAVING SAME PROBLEMS. *JB
CONSUMER WAS ABOUT TO ENTER THE VEHICLE, PUT THE SEAT BELT ON, AND WAS ABOUT TO PUT THE KEY IN THE IGNITION WHEN THE SEAT BACK FAILED COMPLETELY BACK, LAYING THE CONSUMER DOWN ON HIS BACK. CONTACTED THE DEALER, AND WAS TOLD THE HE SHOULD CONTACT THE BETTER BUSINESS BUREAU. *AK
(1) LOADING PARCELS INTO BED OF TRUCK. (2) TAILGATE SUPPORT CABLE BROKE, CAUSING TAILGATE TO FALL ON REAR BUMPER FOR SUPPORT, THIS CAUSED DAMAGE TO TAILGATE AND PARCELS TO FALL ON GROUND.*AK PERSON LOADING PARCELS RECEIVED MINOR BRUISES AND CUTS. (2A) TAILGATE LATCH HANDLE BROKE AND FELL ON GROUND, TAILGATE CAN NOT BE OPENED. (3) TAILGATE CLOSED WAITING RESEARCH ON HOW TO REPAIR LATCH AND REPLACE CABLES.
COMPLAINT COVERS SAT OCT 9TH THRU 10-14 2004 RADIO MALFUNCTIONING-1)TOOK VEHICLE TO JONESBORO RD GMC DEALER AND COMPLAINT ABOUT RADIO FIRST. DIGITAL DISPLAY SHOWING ONE STATION AND PLAYING ANOTHER. THE PANEL GETS VERY HOT . RADIO WAS SHOWING ISSUE AT THE TIME. MARK SERVICE ADVISOR REACHED INSIDE VEHICLE AND BEGAN TO PRESS THE BUTTONS. THEY REFUSED TO DOCUMENT MY RADIO PROBLEM AT THE JONESBORO DEALERSHIP. I CALLED BACK AND SPOKE TO MARK ABOUT DOCUMENTATION. HE SAID HE COULDN'T BECAUSE THE TECH DIDN'T SEE IT. I ADVISED HIM THAT HE DID AND I ASKED HIM WHY DID HE PUSH ANY BUTTONS. AT MARIETTA, MY TRUCK HAD RADIO REPLACED TWICE DURING THIS WEEK DUE TO MALFUNCTION. 2) ABS BRAKING FAILURE, NORMAL SOFT BRAKING, TRUCK WILL SWERVE TO SIDE AND THEN CORRECT ITSELF, ROLL FORWARD AND THEN STOP. WAS TOLD THIS IS NORMAL BRAKING FOR ABS. WAS DUPLICATED AT DEALERSHIP BUT THEY HAVE TRIED TO MINIMIZE PROBLEM (TEAM PONTIAC, GMC JONESBORO RD OF UNION CITY GA) THEY DID DOCUMENT ISSUE 3) EMERGENCY BRAKE ) LIGHT NOT WORKING WHEN DEPRESSING EMERGENCY BRAKE PEDAL. ILLUMINATED DURING START OF TRUCK HOWEVER DIDN'T WORK WHEN DEPRESSING PEDAL . MARIETTA PONTIAC GMC REPAIRED ISSUE. CAN NOW DEPRESS EMERGENCY BRAKE AND IT WILL LIGHT UP . SEE PREVIOUS NOTES, TO DATE, MY TRUCK HAS HAD SINCE PURCHASE 12/29/2004 1) NEW BATTERY, HEADLIGHT BULB , DAYTIME RUNNING LIGHT BULB , TURN SIGNAL SWITCH, NEW RADIO 1,2,3,4. NEW O2 SENSOR, FUEL PUMP, (LOST POWER ON INTERSTATE) ABS ISSUES, MY TRUCK JUST ISN'T SAFE. WITH THIS CONSISTENT ABS PROBLEM. *JB
PROBLEM-ELECTRICAL- RADIO REPLACEMENT, THIRD RADIO PLACE I AM ON MY THIRD RADIO. THE FIRST RADIO BEGAN TO FREQUENTLY CHANGE STATIONS ON IT'S OWN. I THOUGHT IT WAS SATELLITES, TOWERS, AND DIDNT THINK MUCH OF IT IN THE BEGINNING. IT WAS NOTICED BY MY DAUGHTER AS HAVING A LIFE OF IT'S OWN. THEN IT STARTED TO CHANGE OFTEN, WHILE DISPLAYING ANOTHER CHANNEL. IT WAS REPLACED BY DEALER. SECOND RADIO- DISPLAY WINDOW BEGAN TO BLINK, FLASHING THE CHANNEL NUMBERS. IT WAS CHANGED BY DEALER THIRD RADIO-CHANGED STATIONS ONCE SO FAR. NOT A NOTICEABLE INCIDENT YET. HAVE NOT COMPLAINED YET. IN ALL RADIOS, THE PANEL GETS VERY WARM INCIDENT DATE IS LAST REPAIR DATE
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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