2022 GMC Terrain Na

While driving at approximately 55 mph, the vehicle suddenly stalled and would not accelerate. I was able to pull over onto the shoulder and turn the vehicle off. The engine would not turn over and the brake pedal locked into position, rendering the vehicle immobile. The check engine light also came on at this point. The vehicle was towed and ultimately repaired at the local GMC dealership, where the fuel pump was replaced. The 2022 GMC Terrain already has a recall in place due to the fuel pump module not providing sufficient fuel to the engine, resulting in an engine stall (23V013000), the effects of which sound very similar to what occurred. However, this vehicle’s VIN was not included in the recall. We are very lucky that this failure did not result in a crash, and that no further incident occurred while we were stranded on the side of the highway during the night, waiting for a tow.

NHTSA ID

11588865

Incident

May 10, 2024

The contact owns a 2022 GMC Terrain. The contact stated while driving at approximately 60 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact was unable to restart the vehicle. The vehicle was towed to a local dealer to be diagnosed. The dealer replaced the fuel pump module. The vehicle was repaired. The contact stated that the failure reoccurred while driving on the highway, and the vehicle was towed to another dealer. The dealer diagnosed the vehicle and determined that the fuel pump module had failed and needed to be replaced. The vehicle was repaired. The contact researched online and related the failure to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 4,800.

NHTSA ID

11588454

Incident

May 8, 2024

Mileage

4,800 mi

2nd incident, 1st incident reported: Complaint number 11570916. Was driving the vehicle and the steering wheel locked again as I was making a right turn. The service ESC light immediately came on with the T/C light on the dashboard as well. I had roadside assistance pick up the vehicle to take it to the service department because I was afraid to drive the vehicle. According to the service invoice, they were not able to replicate the problem, but I have a photo of the error code on the dashboard. I was told that they checked the brake module and reprogrammed the computers.

NHTSA ID

11570922

Incident

Jan 31, 2024

I had an issue with the All Wheel Drive system. The message Service all wheel drive system appeared as I was driving the vehicle. They found a rear differential module software issue 2810695. They found DTC C056D stored in rear diff control module. They programmed rear diff module and retested. Claim code is 1BYN199108119. I do not have any parts but I was told that they send warranty components back to the manufacturer for inspection.

NHTSA ID

11570919

Incident

Jan 14, 2024

I was driving the vehicle, approaching an intersection and making a right turn. As I turned the steering wheel, it locked. I kept trying to turn the steering wheel and it finally did. A Service ESC error appeared on the dashboard. The T/C light came on as well. I drove it home. The error was gone the next time I started the vehicle. The service code kept coming on intermittently. Appointment scheduled on 11/10/23. GMC service dept stated they wouldn't be checking the vehicle until next Monday, so I could take it home. I rescheduled and took it back on 11/13/23. My vehicle was there for 32 days. My safety was at risk because of the failure of the steering wheel to turn, with traffic in the lane next to me as I was turning.The service dept was able to download the error codes.Code C0800 was captured. The steering gear assembly was removed and replaced, programmed and calibrated.

NHTSA ID

11570916

Incident

Nov 6, 2023

The contact owns a 2022 GMC Terrain. The contact stated that on four occasions while driving with the Adaptive Cruise Control function engaged, the vehicle shut off unintendedly. The Adaptive Cruise Control was set to 76 MPH and the vehicle decelerated to 34 MPH in several seconds. The contact stated that the steering wheel became inoperable. After several attempts, the vehicle restarted and drove at approximately 18 MPH. The contact stated that the vehicle entered Auto-Stop Mode. There were no warning lights illuminated. The contact called the local dealer but the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 6,000.

NHTSA ID

11566235

Incident

Sep 11, 2023

Mileage

6,000 mi

While driving my 2022 1.5L Turbo GMC Terrain at 65 mph with the air temperature at -2 degrees below zero Fahrenheit the check engine light came on with the error message "Engine Power is reduced." I coasted to the side of the road and put the car into park. I was 200 miles from home and after working with my insurance roadside assistance, I wasn't able to get a tow truck after 3 hours of waiting in sub zero temperatures. I called the local GM dealership in my home town to ask if I could drive the SUV and they said I could at less than 35mph. I drove 100 miles to a town where a tow truck was available. I brought the SUV to the GM dealership and they said the issue is ice and condensation in the inner cooler CAC system. They said my SUV wasn't updated for the cold weather package. I was told my engine needed a cold weather package in order to drive it in sub zero temperatures. After reviewing this issue online, I found there was a recall for 2018-2022 1.5L Turbo GMC Terrain vehicles that experience these issues but my VIN number wasn't included in the recall. I called GMC to report the issue with my SUV and after speaking with multiple people was told that it wouldn't be covered under the recall due to the "numerous factors" that determine what VIN numbers fall into a recall. My SUV has the same engine, is the correct year, and has the same engine problem as the GMC Terrains that were included in the recall. I now have to pay out of pocket for repairs and the engine fix of installing a cold weather package that is covered under the recall. I believe the recall needs to be expanded to additional VIN numbers.

NHTSA ID

11566063

Incident

Jan 11, 2024

WE DID THE RECALL FOR THE FUEL MODULE. NOW THE FUEL GUAGE GOES TO EMPTY WHEN TANK IS FULL. TOOK IT IN FOR REPAIR THEY SAID COULDNT FIND ANYTHING WRONG. A FEW DAYS LATER IT DID READ INCORRECTLY SAID QUARTER TANK MY WIFE RAN OUT OF GAS IN A BAD AREA. CALLED PRESTON THE DEALER WE BOUGHT IT FROM THEY WANTED ME TO BRING IT IN AGAIN I TOLD THEM TO ORDER THE PART THEY REPLACED BECAUSE WE NEVER HAD AN ISSUE TILL THEY DID THE RECALL. WAS TOLD IT WOULD BE 6 TO 8 MONTHS TO GET PART. I FEEL THIS IS A BAD PROBLEM WE HAVE TO WATCH OUR MILEAGE TO MAKE SURE WE DONT RUN OUT OF GAS. BRAND NEW CAR AND THEY CANT GET PARTS THATS RIDICULOUS. AND NOW ENGINE LIGHT IS ON

NHTSA ID

11556912

Incident

Oct 4, 2023

This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.

This service bulletin includes information on Interior Cleaning - Instrument Panel (IP), Hard or Plastic Surfaces, Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer - Product Availability.

The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.

This service bulletin provides information on proper use of floor mats.

This service bulletin provides information on the Transport Mode Feature, also known as Logistics mode, which is used to increase the 12V Battery stand time of the vehicle during transit and or long period of stand time at the dealerships.

This service bulletin provides technicians with information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.