2009 GMC Yukon Denali Owner Complaints

TAKATA RECALL - CALLED DEALERS IN PHX AREA AND CALLED GM. THERE ARE NO PARTS AVAILABLE TO REPLACE THE PASSENGER AIRBAG THAT HAS BEEN RECALLED. NOTICE HAS BEEN RECEIVED SINCE 2016

NHTSA ID

11209528

Incident

Jul 1, 2016

I AM CONCERNED OF THE SAFETY OF ME AND MY PASSENGERS. OVER 1 YEAR AND STILL NO RESOLUTION. I KEEP ON BEING TOLD CALL BACK AND CALL BACK. WHY SO LONG TO REPLACE? THE DASH BOARD HAS CRACKED AND BROKEN DUE TO POOR QUALITY AND MANY OWNERS HAVE DASHBOARD ISSUES.

NHTSA ID

11133114

Incident

Oct 2, 2018

Mileage

1 mi

TO WHOM IT MAY CONCERN, I' AM SUBMITTING THIS CORRESPONDENCE IN REFERENCE TO NUMEROUS CRACKS ON MY DASHBOARD ON THE DESCRIBED VEHICLE. MORE IMPORTANTLY, THE CRACKS ARE GETTING WORSE ESPECIALLY AROUND THE PASSENGER SIDE AIR BAG, WHICH IS NOW CAUSING THE AIR BAG COVER TO BULGE, CAUSING CONCERN FOR ME AND MY FAMILY IN THE EVENT OF AN ACCIDENT. YOUR ATTENTION TO THIS MATTER WOULD BE GREATLY APPRECIATED. THANK YOU

NHTSA ID

11120746

Incident

Mar 28, 2016

Mileage

90,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 GMC YUKON DENALI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CARL BLACK CHEVROLET, BUICK, GMC DEALER (11500 E COLONIAL DR, ORLANDO, FL 32817) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11094005

Incident

May 27, 2016

AFTER A RECENT TRIP TO ATLANTA, I NOTICED A CRACK IN THE DASH ON THE PASSENGER SIDE. THIS CRACK IS WHERE THE AIRBAG IS LOCATED. NOW I HAVE NOTICED THE CENTER OF THE DASH IS COLLAPSING IN ESPECIALLY ON WARM DAYS. NOTHING HAS BEEN ON THE DASHBOARD THAT WOULD HAVE CREATED THIS CRACK. I FEAR THAT THE DASH MAY COLLAPSE ALL THE WAY IN OR BECAME A PROJECTILE IN THE EVENT OF A CRASH, ESPECIALLY IF THE AIR BAG IS DEPLOYED.

NHTSA ID

11085032

Incident

Feb 20, 2018

Mileage

115,000 mi

WHILE DRIVING MY VEHICLE I HEARD A CRACK AND DISCOVERED A SIGNIFICANT CRACK IN THE DASHBOARD IN FRONT OF THE INSTRUMENT PANEL. THERE WAS ALSO A CRACK IN FRONT OF THE PASSENGER SIDE AIRBAG WHICH IS A SAFETY HAZARD IN THE EVENT OF AIRBAG DEPLOYMENT

NHTSA ID

11075014

Incident

Jan 1, 2018

Mileage

48,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 GMC YUKON DENALI. THE CONTACT STATED THAT THERE WAS PREMATURE DETERIORATION AND CRACKING ON THE DASHBOARD FROM THE MIDDLE TO THE DRIVER'S SIDE. THE DEALER WAS NOTIFIED (BENTLEY BUICK GMC, 2120 DRAKE AVE SW, HUNTSVILLE, AL 35805, 1-(256) 536-2475). THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE REMEDY AND PART HAD NOT BEEN AVAILABLE SINCE MID MAY OF 2016 PERTAINING TO THE AIR BAG RECALL. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11065674

Incident

Dec 1, 2017

DASH CRACKED FROM DRIVER SIDE ALL THE WAY OVER TO AIRBAGS ON PASSENGER SIDE. DASH SHARDS COULD SPRAY THE INSIDE OF VEHICLE SHOULD THE AIRBAGS DEPLOY

NHTSA ID

11064431

Incident

Jan 15, 2016

Mileage

90,000 mi

TAKATA AIR BAGS. GMC TUSTIN HAS BEEN SAYING THEY DO NOT HAVE PARTS "YET" SINCE MAY 2016. WHEN WILL PARTS BE AVAILABLE? CLEARLY GMC JUST DON'T WANT TO SPEND THE MONEY TO KEEP IT'S CUSTOMERS SAFE. WHAT DO WE DO TO GET NEW SAFE AIRBAGS INSTALLED??

NHTSA ID

11045138

Incident

May 10, 2016

TAKATA RECALL - RECEIVED NOTICE OF TAKATA CHAPTER 11 FILING TODAY. GMC INVESTIGATION TO HAVE BEEN COMPLETED BY END OF AUGUST 2017; TO DATE NOTHING; HAVE SPOKEN WITH DEALERSHIP AND THEY HAVE HEARD NOTHING

NHTSA ID

11044992

Incident

Nov 9, 2017

TAKATA RECALL. WE HAVE BEEN ATTEMPTING TO HAVE THE AIRBAGS REPLACED BY GMC SINCE BEING NOTIFIED OF THE RECALL AND WERE TOLD THEY WERE NOT AVAILABLE YET TO KEEP CHECKING BACK. ON 10/25/2017 SCHUMACHER GMC STATED THEY WILL NEVER BE ABLE TO REPAIR OR REPLACE THE AIRBAGS AND THAT IT DECREASES THE TRADE IN VALUE BY $6000-$7000 BECAUSE THEY CANNOT CERTIFY THE VEHICLE. WE FEAR FOR OUR SAFETY DRIVING THIS VEHICLE AND HAS FINANCIALLY RESTRICTED US FROM MOVING FORWARD ON PURCHASING A NEW VEHICLE.

NHTSA ID

11041012

Incident

Oct 25, 2017

TAKATA RECALL. I CONTACTED WEST POINT BUICK GMC IN HOUSTON AND THEY INFORMED ME THAT THEY CAN'T GET THE AIRBAGS AND THAT THEY HAVE NO CLUE WHEN THEY WILL. THEY TOLD ME OVER A YEAR AGO WHEN I CALLED THEM AND THEY TOLD ME THE SAME I AM TRYING TO GET MY AIRBAGS DONE BUT NOBODY SEEMS TO WANT TO HELP. THANK YOU

NHTSA ID

11039346

Incident

Oct 24, 2017

AT 80,000 MILES I DISCOVERED THAT MY DASH IS CRACKED ON THE PASSENGER SIDE. I HAVE ALSO DISCOVERED THAT THIS IS A VERY WELL KNOWN AND COMMON PROBLEM WITH GM VEHICLES AND THAT IT IS POTENTIALLY DANGEROUS TO PASSENGERS IF THE CRACK (THAT IS SHARP PLASTIC) IS TO CUT OR RUPTURE THE AIRBAG IN THE CASE OF AN ACCIDENT. MY VEHICLE HAS ALWAYS BEEN GARAGE KEPT AND NEVER KEPT OUTSIDE. THIS IS A HUGE GM PROBLEM AND THERE ARE THOUSANDS THAT NEED THIS FIXED. THERE ARE EVEN FACEBOOK GROUPS WITH THOUSANDS UPON THOUSANDS OF PEOPLE THAT HAVE HAD THE SAME PROBLEM ACROSS MULTIPLE VEHICLES. THIS CRACK LITERALLY HAPPENED OUT OF NO WHERE.

NHTSA ID

11000284

Incident

Jun 2, 2015

Mileage

80,000 mi

UPPER DASH BOARD CRACKING SEVERELY ABOVE THE INSTRUMENT PANEL AS WELL AS THE PLASTIC "CLIPS" THAT HOLD THE DASH BOARD IN PLACE BROKEN LOOSE. THIS WILL BE THE SECOND TIME I'VE HAD TO REPLACE THE DASHBOARD (1ST TIME UNDER WARRANTY - BROKEN PLASTIC CLIPS). THE CRACK JUST SUDDENLY APPEARED AFTER I HEARD SOME RATTLING IN AND AROUND THE CENTER OF THE DASH BOARD. DIDN'T NOTICE UNTIL THERE WAS A 6" CRACK. COULD POSSIBLY HINDER STEERING COLUMN IF PLASTIC PIECES FROM THE CRACK FALL INTO THE AREA. PLASTIC SHARDS COULD POSE DANGEROUS IF ACCIDENT WERE TO OCCUR. NUMEROUS COMPLAINTS AND CONCERNS ONLINE ABOUT THIS ISSUE. OTHERS REPORT CRACKS BY PASSENGER AIRBAG.

NHTSA ID

10958979

Incident

Jan 9, 2017

MY DASH CRACKED IN SEVERAL AREAS, IN FRONT OF STEERING WHEEL AND PASSENGER SIDE. LONG GROWING CRACKS THAT ARE PROBABLY AFFECTING AIR BAG DEPLOYMENT. THIS CAR HAS ALWAYS BEEN KEPT IN THE GARAGE!! NO REASON FOR IT TO CRACK AND MANY OTHERS HAVE HAD THE SAME COMPLAINTS.

NHTSA ID

10928619

Incident

Oct 28, 2014

CRACKS IN DASHBOARD - THIS IS MY 2ND DASHBOARD WITH CRACKS AGAIN. DEFINITE FLAW WITH DESIGN/MATERIALS.

NHTSA ID

10924815

Incident

Jul 1, 2016

MY DASH IS CRACKED IN 2 PLACES. IT IS CRACKED ON THE DRIVER SIDE IN FRONT OF THE STEERING WHEEL. THE CRACK IS ABOUT 3 INCHES LONG. THE OTHER ONE IS ON THE PASSENGER SIDE GOES ALL THE WAY TO THE UPPER LEFT CORNER OF THE PASSENGER SIDE ARIBAG. THE WHOLE DASH RATTLES NOW WHEN DRIVING DOWN THE ROAD. I AM CONCERNED ABOUT MY FAMILY'S SAFETY SINCE THEY ARE RIGHT ON THE PASSENGER AIR BAG AND OVER THE STEERING COLUMN.

NHTSA ID

10906865

Incident

Aug 3, 2016

Mileage

130,000 mi

CRACKS IN DASHBOARD. NEAR PASSENGER AIRBAG, WHICH IS UNDER RECALL. HAPPENING TO SO MANY OF US. PLEASE HELP!!HTTPS://M.FACEBOOK.COM/GROUPS/GMDASHCRACK/

NHTSA ID

10905191

Incident

Feb 1, 2016

Mileage

100,000 mi

TL* THE CONTACT OWNS A 2009 GMC YUKON DENALI. THE CONTACT STATED THAT THE DASHBOARD EXHIBITED FRACTURES AT THE DRIVER AND PASSENGER SIDE AIR BAG AREAS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.

NHTSA ID

10905026

Incident

Jul 1, 2016

Mileage

114,000 mi

WHILE DRIVING ON THE HIGHWAY MY WIFE AND I HEARD A POP AND SHORTY AFTER THAT SOME RATTLING. WE LOOKED AND FOUND THAT THE DASHBOARD HAD CRACKED ABOVE THE INSTRUMENT CLUSTER. THE DASH HAS SINCE CRACKED IN THE MIDDLE OF THE DASH AND RIGHT AT THE CORNER OF THE PASSENGER AIRBAG. WE ARE CONCERNED THAT IT WOULD SERIOUSLY HURT A PASSENGER IF TH AIRBAG WAS DEPLOYED. THERE ARE ALOT OF COMPLAINTS ABOUT THIS DEFECT AND I WOULD APPRECIATE IF GM WOULD STAND BEHIND THEIR VEHICLES. THE SERVICE WRITER AT THE DEALERSHIP TOLD ME IF IT WAS HIS HE WOULD JUST PIT A DASH COVER ON IT. THAT IS NOT ACCEPTABLE AND I DONT DRIVE MY VEHICLES LIKE THAT. I HAVE BOUGHT ABOUT 25 GM'S IN MY LIFE SO I HAVE BEEN LOYAL EVEN THRU THE BAD TIMES. GM SHOULD PAY TO FIX THIS.

NHTSA ID

10896434

Incident

Jun 1, 2016

Mileage

60,000 mi

DASH STARTED CRACKING ON DRIVERS SIDE. I AM WORRIED WHEN THE AIRBAG IS RELEASED FRAGMENTS MIGHT FLY INTO MY EYES AND FACE. I HAVE NOTICED THAT THERE ARE A LOT OF COMPLAINTS ON THIS BUT DO NO SEE A RECALL. I AM HOPING GMC CAN COVER THE COST TO REPLACE THESE.

NHTSA ID

10888554

Incident

Jul 26, 2016

WHILE DRIVING, I STARTED HEARING STRANGE RATTLING NOISES FROM THE DASHBOARD. WE I INSPECTED THE DASH BOARD, I NOTICED IT WAS CRACKED BY THE UPPER LEFT CORNER OF THE PASSENGER SIDE AIRBAG ON BOTH SIDES. I'M CONCERNED FOR MY FAMILY'S SAFETY. SHOULD THE AIRBAG DEPLOY, THE CRACKED DASHBOARD WILL MOST LIKELY EXPLODE, POSSIBLY CAUSING MORE INJURY THAN THE AIRBAG WAS DESIGNED TO AVOID. THIS APPEARS TO BE A COMMON COMPLAINT FROM GM CUSTOMERS. WHILE I RECENTLY PAID TO HAVE MY DASH REPLACED, I'M HOPING GM WILL ISSUE A RECALL TO ADDRESS THIS ISSUE AND I WILL BE REIMBURSED FOR REPAIRING THIS DEFECT.

NHTSA ID

10884679

Incident

May 16, 2016

Mileage

78,000 mi

MY DASH HAS CRACKED IN TWO PLACES. ONE ON DRIVERS SIDE THE OTHER ON PASSENGER SIDE CLOSE TO AIRBAG LEAVING A HOLE. NOTHING HAD BEEN PLACED ON THE DASHBOARD IT JUST CRACKED DURING THE SUMMER.

NHTSA ID

10865912

Incident

Jan 1, 2016

Mileage

110,000 mi

MY DASH STARTED CRACKING ON THE DRIVER SIDE IN FRONT OF THE STEERING WHEEL. THE CRACK IS NOW ABOUT 2 INCHES LONG VERTICAL TO THE STEERING WHEEL. I STARTED CONTACTING UPHOLSTERY REPAIR SHOPS AND FOUND OUT THIS IS A COMMON PROBLEM WITH THESE VEHICLES. I'M SO DISAPPOINTED BECAUSE IT HAS BEEN SO DEPENDABLE BUT THIS DASH PROBLEM NEEDS TO BE FIXED IN FUTURE MODELS AS WELL AS RECALLED FOR THE 2009 YUKON DENALI.

NHTSA ID

10863640

Incident

Apr 23, 2016

Mileage

73,000 mi

DASHBOARD IS CRACKING AT CORNERS OF THE SAFETY BAGS. NORMAL VIBRATION HAS CAUSED THE CRACKS IN THE DASHBOARD TO EXTEND OVER THE INSTRUMENT PANEL. I AM CONCERNED ABOUT THE SAFETY OF THE CRASH BAGS AND THE INSTRUMENT CLUSTER DUE TO THE CRACKS.

NHTSA ID

10851272

Incident

Jan 1, 2015