AirbagsBody & structure
Filed Feb 1, 2019
A LITTLE OF A MONTH AGO WE NOTICED THERE WAS A CRACK FROM THE CORNER OF THE AIR BAG DOWN THE DASH. THE CAR WAS STATIONARY AND HAS NEVER BEEN IN ANY ACCIDENTS. I CALLED THE DEALERSHIP TO FIND OUT IF MY SERVICE CONTRACT WAS GOING TO COVER THIS SINCE I HAVE ONLY OWNED THIS VEHICLE A LITTLE OVER A YEAR. THE INFORMED ME IT WOULD NOT BE COVERED. THIS IS A HUGE SAFETY CONCERN FOR ME AND MY HUSBAND AS WE HAVE TWO SMALL KIDS AND ALWAYS HAVE KIDS IN THE CAR. SO I TRIED TO OPEN A CASE WITH GM CUSTOMER CARE HOPING THEY WERE GOING TO DO SOMETHING AS THIS WAS A GM CERTIFIED VEHICLE AND THAT WARRANTY JUST EXPIRED 2 MONTHS AGO. THEY DON'T CARE ABOUT ANY OF IT. THEY GO BACK TO THE ORIGINAL WARRANTY AND TOLD ME IT WAS NOT A SAFETY ISSUE BECAUSE IT DOESN'T HAVE A RECALL ISSUED ON IT AND THEY AREN'T GOING TO DO ANYTHING FOR ME. THEY ADVISED ME TO TALK TO THE DEALERSHIP CUSTOMER EXPERIENCE MANAGER AND SEE IF THERE IS ANYTHING THEY COULD DO. I HAVE ALWAYS BOUGHT GM PRODUCTS BUT THIS HAS CHANGED MY MINE. PEOPLES LIVES COULD BE AT STAKE HERE WITH DASHBOARDS CRACKING ALL AROUND THESE AIRBAGS THAT SO MANY PEOPLE ARE HAVING PROBLEMS WITH. I ADVISED THERE ARE COMPLAINTS ALL OVER THE INTERNET AND THEY ALL ACT SURPRISED!! I DRIVE A BIG SUV FOR MORE PROTECTION AND RELIABILITY FOR MY CHILDREN AND NOW I HAVE A VEHICLE THAT IS ONLY 5 YEARS OLD WITH ONLY 69K MILES ON IT THAT WAS WORTH A TON OF MONEY THAT NOW IS A HUGE SAFETY RISK FOR ME WHEN I DRIVE WITH MY KIDS AND OTHER KIDS. BUCK UP GM THIS IS A HUGE SAFETY PROBLEM...BEFORE SOMEONE GETS KILLED!
- NHTSA ID
- 11173546
- Incident
- Dec 2, 2018
- Mileage
- 67,000 mi
Body & structure
Filed Nov 6, 2018
TL* THE CONTACT OWNS A 2013 GMC YUKON DENALI. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED THAT THE DASHBOARD WAS CRACKED NEAR THE FRONT PASSENGER SIDE AIR BAG. SILVER STAR BUICK GMC (3601 AUTO MALL DRIVE, THOUSAND OAKS, CALIFORNIA 91362, (805) 222-4789) WAS MADE AWARE OF THE FAILURE AND PERFORMED AN ASSESSMENT OF THE DASHBOARD DAMAGES IN THE FORM OF PICTURES AND DOCUMENTED THE CONTACT'S CASE FILE. THE DEALER THEN REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VEHICLE WAS OUT OF WARRANTY COVERAGE AND THAT THERE WAS NO RECALL. THE CONTACT WAS PROVIDED WITH CASE NUMBER: 8-4694265955. THE FAILURE MILEAGE WAS APPROXIMATELY 75,500. THE VIN WAS NOT AVAILABLE.
- NHTSA ID
- 11149750
- Incident
- Jun 1, 2016
- Mileage
- 75,500 mi
Body & structure
Filed Apr 27, 2018
"TAKATA RECALL. DASH IS CRACKED AND CONTINUES TO CRACK ON THE PASSENGER SIDE NEXT TO THE PASSENGER AIRBAG. I'M WORRIED THAT THE DASH COULD SPLINTER IN A VEHICLE CRASH IF THE PASSENGER AIRBAG DEPLOYS.
- NHTSA ID
- 11090507
- Incident
- Apr 1, 2017
- Mileage
- 36,400 mi
Body & structure
Filed Sep 5, 2017
I HAVE STRESS CRACKS IN A FAULTY DASHBOARD THAT HAS HAD NO BLUNT FORCE. THESE CRACKS ARE LOCATED AT THE INSTRUMENT CLUSTER, CENTER SPEAKER AND ANOTHER AT THE PASSENGER AIRBAG. BEHIND THE INSTRUMENT CLUSTER A PORTION OF THE DASH HAS COLLAPSED NOW. MY VEHICLE HAS BEEN GARAGED FOR MOST OF THE TIME SINCE PURCHASED. SINCE WE BOUGHT OUR NEW HOME IT HAS BEEN OUTSIDE FOR LESS THAN 4 MONTHS AND THE CRACKS APPEARED. I NOW HAVE 4 AND COLLAPSED AREA.
- NHTSA ID
- 11021499
- Incident
- Apr 15, 2017
- Mileage
- 95,000 mi
AirbagsBody & structure
Filed Jul 7, 2017
OUR 2013 DENALI WHICH WE PURCHASED NEW IN 2014 HAS HAD A CRACKED DASHBOARD ABOVE THE PASSENGER SIDE AIRBAG FOR MORE THAN A YEAR (~2 YEARS OLD). THE INTEGRITY OF THE DASH AND AIRBAG ARE PROBLEMATIC. THERE IS NO TANGIBLE SUPPORT UNDER THE DASH -- DEALERSHIP SAYS IT'S PLASTIC!!! THE VEHICLE WAS NOT IN MOTION, JUST HAPPENED ONE DAY WHEN IT WAS PARKED IN THE DRIVEWAY. YESTERDAY THE OUTSIDE PASSENGER DOOR HANDLE BROKE OFF --- AGAIN, PLASTIC PARTS INSTEAD OF METAL. IF THERE WAS AN ACCIDENT, THAT PASSENGER MIGHT NOT HAVE AN AIRBAG PROPERLY DEPLOYED AND NOBODY COULD OPEN THAT DOOR FROM THE OUTSIDE TO RESCUE THEM!
- NHTSA ID
- 11003683
- Incident
- May 1, 2016
- Mileage
- 39,000 mi
Body & structure
Filed Jun 26, 2017
THE DASHBOARD HAS MANY CRACKS AND HAS SEPARATED IN TWO LOCATIONS NEXT TO THE AIRBAG! THE VEHICLE IS KEPT IN A GARAGE, WELL MAINTAINED WITH LESS THAN 60,000 MILES. MY FEAR IS IF, THERE IS A FRONT-END COLLISION AND THE AIRBAGS DEPLOY, CHUNKS OF THE DASH WILL BECOME DISLODGED AND POSSIBLY CAUSE MORE INJURIES.
- NHTSA ID
- 11001321
- Incident
- May 29, 2017
- Mileage
- 58,000 mi
Body & structure
Filed May 8, 2017
CRACKS ON DASHBOARD. MINE HAPPENS TO BE NEAR THE PASSENGER AIRBAG SLOT. THIS IS OCCURRING TO MANY SIMILAR GM VEHICLES. DOING A WEB SEARCH SHOWS THOUSANDS OF PEOPLE HAVING THIS ISSUE. THIS WAS NOTICED A FEW WEEKS AGO. THE VEHICLE WAS PARKED WHEN IT WAS NOTICED. I HAVE CONCERNS ABOUT THE SAFETY OF THIS.
- NHTSA ID
- 10984287
- Incident
- Apr 24, 2017
- Mileage
- 60,000 mi
Body & structure
Filed Mar 20, 2017
CRACKING ON THE INTERIOR DASH BOARD ABOVE AIRBAGS AND STEERING WHEEL. THIS HAS STARTED TO HAPPEN WITH NO SPECIFIC REASON OR ACCIDENT CAUSING IT.
- NHTSA ID
- 10967323
- Incident
- Jan 6, 2017
AirbagsBody & structure
Filed Nov 28, 2016
TL* THE CONTACT OWNS A 2013 GMC YUKON DENALI. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED OVER THE PASSENGER SIDE AIR BAG. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000.
- NHTSA ID
- 10928280
- Incident
- Nov 28, 2016
- Mileage
- 61,000 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.