2013 GMC Yukon Denali Problems

DASH IS CRACKING AROUND AIRBAG POTENTIALLY COULD CAUSE PROJECTILES BEING TOSSED IN A ACCIDENT , CRACKING ALL OVER DASH

HAVE HAD 2 CRACKS IN MY DASHBOARD, PASSENGER SIDE FROM REAR/LEFT SIDE TOWARD WINDSHIELD FROM AIRBAG AND ANOTHER OVER INSTRUMENT PANEL. THEY HAVE BEEN THERE FOR OVER A YEAR, I DIDN'T REALIZE HOW COMMON THIS PROBLEM WAS OR I WOULD HAVE REPORTED SOONER. CONCERN RELATES TO DASHBOARD PIECES CAUSING INJURY IF AIRBAG DEPLOYED. VEHICLE IS PARKED INSIDE DAY AND NIGHT

A LITTLE OF A MONTH AGO WE NOTICED THERE WAS A CRACK FROM THE CORNER OF THE AIR BAG DOWN THE DASH. THE CAR WAS STATIONARY AND HAS NEVER BEEN IN ANY ACCIDENTS. I CALLED THE DEALERSHIP TO FIND OUT IF MY SERVICE CONTRACT WAS GOING TO COVER THIS SINCE I HAVE ONLY OWNED THIS VEHICLE A LITTLE OVER A YEAR. THE INFORMED ME IT WOULD NOT BE COVERED. THIS IS A HUGE SAFETY CONCERN FOR ME AND MY HUSBAND AS WE HAVE TWO SMALL KIDS AND ALWAYS HAVE KIDS IN THE CAR. SO I TRIED TO OPEN A CASE WITH GM CUSTOMER CARE HOPING THEY WERE GOING TO DO SOMETHING AS THIS WAS A GM CERTIFIED VEHICLE AND THAT WARRANTY JUST EXPIRED 2 MONTHS AGO. THEY DON'T CARE ABOUT ANY OF IT. THEY GO BACK TO THE ORIGINAL WARRANTY AND TOLD ME IT WAS NOT A SAFETY ISSUE BECAUSE IT DOESN'T HAVE A RECALL ISSUED ON IT AND THEY AREN'T GOING TO DO ANYTHING FOR ME. THEY ADVISED ME TO TALK TO THE DEALERSHIP CUSTOMER EXPERIENCE MANAGER AND SEE IF THERE IS ANYTHING THEY COULD DO. I HAVE ALWAYS BOUGHT GM PRODUCTS BUT THIS HAS CHANGED MY MINE. PEOPLES LIVES COULD BE AT STAKE HERE WITH DASHBOARDS CRACKING ALL AROUND THESE AIRBAGS THAT SO MANY PEOPLE ARE HAVING PROBLEMS WITH. I ADVISED THERE ARE COMPLAINTS ALL OVER THE INTERNET AND THEY ALL ACT SURPRISED!! I DRIVE A BIG SUV FOR MORE PROTECTION AND RELIABILITY FOR MY CHILDREN AND NOW I HAVE A VEHICLE THAT IS ONLY 5 YEARS OLD WITH ONLY 69K MILES ON IT THAT WAS WORTH A TON OF MONEY THAT NOW IS A HUGE SAFETY RISK FOR ME WHEN I DRIVE WITH MY KIDS AND OTHER KIDS. BUCK UP GM THIS IS A HUGE SAFETY PROBLEM...BEFORE SOMEONE GETS KILLED!

TL* THE CONTACT OWNS A 2013 GMC YUKON DENALI. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED THAT THE DASHBOARD WAS CRACKED NEAR THE FRONT PASSENGER SIDE AIR BAG. SILVER STAR BUICK GMC (3601 AUTO MALL DRIVE, THOUSAND OAKS, CALIFORNIA 91362, (805) 222-4789) WAS MADE AWARE OF THE FAILURE AND PERFORMED AN ASSESSMENT OF THE DASHBOARD DAMAGES IN THE FORM OF PICTURES AND DOCUMENTED THE CONTACT'S CASE FILE. THE DEALER THEN REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VEHICLE WAS OUT OF WARRANTY COVERAGE AND THAT THERE WAS NO RECALL. THE CONTACT WAS PROVIDED WITH CASE NUMBER: 8-4694265955. THE FAILURE MILEAGE WAS APPROXIMATELY 75,500. THE VIN WAS NOT AVAILABLE.

LIVE IN ARIZONA. WAS DRIVING IN AUGUST 2018 IN AFTERNOON VEHICLE FAILED TO ACCELERATE IN INTERSECTION. ALMOST GOT TBONED. TOOK TO GMC DEALERSHIP. WE WERE SO SCARED AS WE HAD OUR SON IN THE CAR. DEALERSHIP KEPT FOR A WEEK KEPT TELLING US THERE WAS NOTHING WRONG I WOULD NOT ACCEPT THIS FOR AN ANSWER I TOLD MY HUSBAND TO TELL THEM THAT WE WERE NOT GOING TO PICK UP THE CAR COULD THEY PLEASE HAVE A MANAGER LOOK AT IT AT THAT POINT WE ALSO ASK THEM TO REPLACE ANY FLUIDS AND DO WHATEVER THEY COULD TO MAKE THE VEHICLE AS SAFE AS POSSIBLE AS THIS IS OUR MAIN VEHICLE AT THAT POINT WE WERE GIVEN A BULLETIN THAT WAS PUT OUT IN 2015 STATING THAT THIS PARTICULAR CAR HAD THIS ISSUE AT TEMPERATURES ABOVE 110 DEGREES FAHRENHEIT AND WHEN A DEALERSHIP WHY GMC DID NOT RECALL THEY INFORMED US THAT IT WAS DUE TO THE FACT THAT IT ONLY AFFECTED A FEW STATE THAT ACTUALLY GET THAT HOT I WAS FURIOUS WITH THIS ANSWER I DID CONTACT A LAWYER BUT UNFORTUNATELY IT DID NOT FIT INTO THE LEMON LAW AND SO NOTHING GOT DONE I DID NOT KNOW ABOUT THIS REPORTING METHOD UNTIL JUST NOW I AM IN FEAR AGAIN AS TEMPERATURES ARE CURRENTLY HEATING UP IN ARIZONA AND HAVE MADE A COMPLAINT TO GMC WHICH WAS VERY HARD TO DO THEY KEPT TELLING ME TO TAKE IT BACK TO DEALERSHIP WHAT DEALERSHIP HAS ALREADY TOLD ME THEY CANNOT FIX IT THAT IS WHY THEY GAVE ME THE BULLETIN THERE IS NOTHING THEY CAN DO DMC IT'S SUPPOSED TO CALL DEALERSHIP ON MONDAY AND CALL ME BACK AT THIS POINT I REALLY FEEL LIKE A RECALL ON THIS VEHICLE IS THE SAFEST OPTION FOR EVERYONE THAT MAY OWN OR COME INTO CONTACT WITH THIS VEHICLE ON THE ROAD I HAVE A COPY OF THE BULLETIN IN MY EMAIL GMC HAS STATED THROUGH INTERNET CHAT AND PHONE CALL THAT THEY CANNOT LOCATE THIS BULLETIN I DO HAVE A COPY AND WOULD PROVIDE IT IF REQUESTED