Owner-reported complaints naming the seat belt system, filed with NHTSA
Data refreshed
Reports naming seat belts, buckles, retractors and pretensioners. Every record below is an owner-reported complaint about the 2009 Graco 175166 (nautilus) submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 18 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
TL* THE CONTACT OWNS A 2009 GRACO 175166 (NAUTILUS) SAFETY SEAT, MANUFACTURED ON SEPTEMBER 29,2014. THE CONTACT STATED THAT THE HARNESS DETACHED. THE CHILD WAS IN THE SAFETY SEAT AT THE TIME OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE PURCHASE DATE WAS UNKNOWN.
TL* THE CONTACT OWNS A GRACO SAFETY SEAT, MODEL NAME: NAUTILUS, MODEL NUMBER: 1781859, AND MANUFACTURED ON JANUARY 12, 2011. THE CONTACT STATED THAT THE BUCKLE FOR THE CHILD SAFETY SEAT WAS DIFFICULT TO RELEASE WHEN ATTEMPTING TO REMOVE THE CHILD FROM THE SEAT. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14C001000 (CHILD SEAT). THE CONTACT HAD NOT RECEIVED THE PART FOR THE CHILD SEAT AND WAS EXPERIENCING FAILURES WITH THE BUCKLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. DJR
I CONTACTED GRACO IN FEBRUARY 2014 REGARDING THEIR RECALL OF CAR SEATS. ON FEBRUARY 14 I RECEIVED AN EMAIL FROM GRACO SAYING THEY WOULD BE SENDING OUT A REPLACEMENT BUCKLE KIT "PROMPTLY." I FOLLOWED UP WITH A PHONE CALL AFTER A MONTH AND WAS ASSURED THE BUCKLE REPLACEMENT WOULD BE SENT PROMPTLY. I HAVE STILL NOT RECEIVED THE REPLACEMENT KIT AND IT IS NOW MORE THAN 6 WEEKS SINCE MY ORIGINAL REQUEST. *TR
TL* THE CONTACT OWNS A GRACO NAUTILUS CHILD SEAT, MANUFACTURED MARCH 26, 2009. THE CONTACT STATED THAT THE HARNESS BUCKLE WAS DIFFICULT TO UNLOCK. THE CONTACT WOULD HAVE TO USE EXTREME EFFORT IN UNLOCKING THE BUCKLE. THE CHILD SEAT WAS NOT TAKEN TO A CHILD SAFETY TECHNICIAN FOR INSPECTION. THE CHILD SEAT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE.
NAUTILUS CHILD CARSEAT BOUGHT 2011--VERY,VERY DIFFICULT TO OPEN CENTER BUTTON !!! I COMPLAINED AND CALLED GRACO AND ASKED FOR A NEW BELT --THE OLD BELT ON THE ONE BEFORE 2009 WORKED GREAT(WE HAVE 2 CAR SEATS)---THEY SAID" SORRY THEY ONLY MAKE THE NEW BELTS"!!!SHE SAID I COULD RETURN THE SEAT!!THANKS A LOT. *TR
WE OWN 2 GRACO NAUTILUS CAR SEATS. MY 2 YEAR OLD DAUGHTER IS ABLE TO QUICKLY UNBUCKLE THE TOP LATCH OF THE CAR SEAT. I HAVE REPORTED THIS ISSUE TO GRACO. THEY SENT 2 EXACT SAME LATCHES, WHICH MY DAUGHTER CAN STILL UNBUCKLE. THEY TOLD ME TO RETURN THE CAR SEATS BUT I AM UNABLE TO DO THAT (ONE CAR SEAT IS 2 YEARS OLD THE OTHER IS 5 MONTHS OLD). I CANNOT BE THE ONLY PERSON WITH A CHILD WHO CAN UNBUCKLE THE TOP LATCH. *TR
MODEL 1766778. PLEASE NOTE, THIS MODEL WAS NOT INCLUDED IN THE DROP-DOWN SELECTION. THE CROTCH BUCKLE ON MY CHILD CAR SEAT BECAME STUCK AND WOULD NOT DISENGAGE. HE WAS TRAPPED IN THE CAR SEAT UNTIL I WAS ABLE TO EXERT ENOUGH FORCE TO REMOVE HIM. THE AMOUNT OF FORCE NECESSARY TO RELEASE THE BUCKLE WAS EXCESSIVE AND CONSIDERABLY MORE THAN ON PAST OCCASIONS. I CONTACTED THE MANUFACTURER AND THEY ARE SENDING A REPLACEMENT BUCKLE. *TR
GRACO BECKETT CHILD SEAT THE LATCH THAT THE SHOULDER STRAPS HOOKS INTO GETS STUCK AND UNABLE TO FREE CHILD WHEN PUSHING BUTTON. I CARRY PLIERS IN THE CAR TO HELP GET IT UNSTUCK AND EVEN THAT IT IS HARD. IT OCCURS DAILY I CALLED THE COMPANY AND THEY SAID THAT THEY WILL SEND REPLACEMENT PARTS, IT HAS BEEN OVER A MONTH AND STILL NOTHING RECEIVED. I FIND IT VERY BAD IF I WAS IN AN ACCIDENT I OR SOMEONE ELSE HELPING WOULD BE UNABLE TO GET CHILD OUT IN A TIMELY MANNER DUE TO LATCH ERRORS. *TR
TL* THE CONTACT OWNS A GRACO NAUTILUS CHILD RESTRAINT, MODEL NUMBER: 1761306. THE CONTACT STATED THAT THE TWENTY-ONE MONTH OLD CHILD THAT WAS BEING RESTRAINED WAS ABLE TO UNLOCK THE HARNESS STRAPS FROM THE CHILD SEAT. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER IN REGARDS TO THE FAILURE. THE SEAT WAS NOT REPLACED.
MY DAUGHTER RIDES IN A GRACO NAUTILIS CAR SEAT. RECENTLY SHE HAS GOTTEN HER FINGERS STUCK IN THE SCREW HOLES ON THE SIDES OF THE ARM REST. SHE IS 22 MONTHS OLD. SHE HAS BEEN ABLE TO GET HER INDEX FINGER IN THE HOLE UP TO HER FIRST KNUCKLE. AT WHICH TIME I HAVE TO PULL OVER WHEN I CAN DO IT SAFELY AND PULL HER FINGER OUT. THANKFULLY IT HAS NOT GOTTEN TOTALLY STUCK, BUT THE LAST TIME IT TOOK ME A GOOD 5-10 MINUTES TO FIND A PLACE TO SAFELY PULL OVER SINCE WE WERE ON THE HIGHWAY. I HAVE CONTACTED GRACO ABOUT THIS ISSUE AND AM NOW TRYING TO FIGURE OUT A WAY TO "FIX" THIS. I DON'T THINK COVERING THE SCREW HOLES WITH SOMETHING PERMANENT WOULD WORK AS I THINK YOU NEED ACCESS TO THE SCREW HOLES TO CONVERT THE SEAT. *TR
CPSC# I1130771A GRACO NAUTILUS (CAR SEAT) CONSUMER STATES THAT THE BUCKLES STICK AND CHILD WOULD HAVE A CHANCE OF BEING STUCK IF TRYING TO GET OUT. *LN THE CONSUMER ALSO STATED THE BUCKLES FREQUENTLY TWIST AND HAS BEEN AN ONGOING ISSUE. *JB
CROTCH BUCKLE ON MY GRACO NAUTILUS (MANF. DATE 03 2009) IS STICKING AND DIFFICULT TO RELEASE. *KB
THE BUCKLE THAT INSERTS INTO THE CROTCH BUCKLE HAS CRACKED. A NEW ONE HAS BEEN ORDERED. *TR
NO SPECIFIC EVENTS. WE SIMPLY REMOVED THE CUSHIONS AND PADS FROM THE GRACE NAUTILUS BOOSTER SEAT AND NOTICED THAT THE BELT WAS COMPLETELY FRAYED. THE RESTRAINING SYSTEM HARNESS (WHICH LOOK LIKE SEAT BELT MATERIAL) WAS FRAYED ALMOST COMPLETELY THROUGH. WE WOULD NEVER HAVE NOTICED IT HAD WE NOT REMOVED THE PADDING TO WASH IT. (RELATED VEHICLE INFORMATION: MODEL YEAR=2006, MAKE=CHEVY, MODEL=TAHOE)
TL*THE CONTACT OWNS A GRACO NAUTILUS 1750166. WHILE REMOVING THE CHILD FROM THE SEAT HE NOTICED THAT THE CHILD'S HAIR WAS ENTANGLED IN THE HOOKS THAT WERE BUILT INTO THE CHILD SEAT. THE HOOKS WERE BUILT INTO THE SEAT POSITIONED BEHIND THE CHILD'S HEAD. THE MANUFACTURER WAS NEVER NOTIFIED OF THE FAILURE AND THE FAILURE CONTINUED TO RECUR INTERMITTENTLY.
TL*THE CONTACT OWNS A GRACO, MODEL 1756293 NAUTILUS 3-1, MANUFACTURED DATE 02-12-10 (NA). THE CONTACT STATED THE SEAT WAS PURCHASED IN AUGUST 2010. THE CONTACT STATED THAT THE LATCH PLATE PLASTIC COVER HAS CRACKED AND IT PINCHES WHEN SECURING THE BUCKLE. THE MANUFACTURE HAD NOT BEEN NOTIFIED.
HAVING A PROBLEM WITH BUCKLES OF A CHILDS CAR SEAT. NAME GRACO-NAUTILUS JULIA MODEL # 1769849 MANUFACTURED 03/2010. THE BUCKLES ARE HARD TO UNBUCKLE BOTH THE TOP AND BOTTOM ONES ON THE BABY. HARD TO REMOVE BABY FROM SEAT IF THERE WAS A FIRE OR ACCIDENT. COST $179.00. CURRENTLY USING THE TOP BUCKLES ONLY SINCE THE BOTTOM ONES ARE THE HARDEST TO UNDO. *TR
TL*THE CONTACT OWNS A GRACO NAUTILUS MARIPOSA, MODEL 1750166 WHICH WAS MANUFACTURED ON 02/17/2009. THE CONTACT STATED THAT THE PLASTIC ON THE BOTTOM CLIP OF THE HARNESS CRACKED ON THE OUTSIDE. THE CONTACT CALLED THE MANUFACTURER AND WAS TOLD THAT THEY WOULD SEND HER A REPLACEMENT HARNESS.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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