RoadVitals

2002 Harley-Davidson Flhtcui

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
8
Latest Oct 31, 2015
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Mar 18, 2004
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 8 NHTSA owner-reported complaints for the 2002 Harley-Davidson Flhtcui, most frequently naming the electrical, body & structure and fuel system categories. 2 safety recalls have been issued covering this model year; and 7 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical444.4%
  • Body & structure111.1%
  • Fuel system111.1%
  • Interior & seats111.1%
  • Exterior lighting111.1%
  • Powertrain (other)111.1%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
04V134000

ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS

Mar 18, 2004
81,496 units potentially affected
The defect: ON CERTAIN TOURING AND POLICE MODEL MOTORCYCLES, THE 40 AMP MAIN CIRCUIT BREAKER CAN "OPEN" FOR REASONS OTHER THAN WHICH IT WAS DESIGNED, CAUSING AN UNEXPECTED INTERRUPTION OF ALL ELECTRICAL POWER TO THE MOTORCYCLE.
The risk: THIS CONDITION COULD CAUSE THE MOTORCYCLE TO STALL, WHICH COULD RESULT IN A CRASH.
The remedy: DEALERS WILL REPLACE THE CIRCUIT BREAKER. OWNER NOTIFICATION BEGAN APRIL 23, 2004. OWNERS SHOULD CONTACT HARLEY-DAVIDSON AT 1-414-343-4056.
HARLEY-DAVIDSON MOTOR COMPANYManufacturer number 0113View on NHTSA.gov
02V002000

EXTERIOR LIGHTING

Jan 4, 2002
28,949 units potentially affected
The defect: ON CERTAIN MOTORCYCLES, THE CLIPS THAT RETAIN THE WIRING FOR THE FRONT FENDER TIP LIGHT CAN BECOME DETACHED FROM THE FENDER, CAUSING THE WIRES TO FRAY AND SHORT.
The risk: THIS COULD CAUSE THE LIGHTING SYSTEM FUSE TO BLOW, LEAVING THE VEHICLE WITHOUT AN OPERATIONAL FRONT FENDER TIP LIGHT, HEADLIGHT, TAILLIGHT, RUNNING LIGHTS, AND PASSING LAMPS (IF EQUIPPED).
The remedy: DEALERS WILL REPLACE THE FENDER TIP LIGHT WIRING HARNESS RETENTION CLIPS, AND INSPECT AND REPLACE, IF NECESSARY, ANY DAMAGED WIRING HARNESSES. OWNER NOTIFICATION BEGAN JANUARY 9, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT HARLEY-DAVIDSON AT 1-414-342-4680.
HARLEY-DAVIDSON MOTOR COMPANYView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Powertrain (other)
Filed Oct 31, 2015

ON SEPT 14 2015 WHILE RIDING MY MOTORCYCLE DRIVING IN HEAVY TRAFFIC MY DRIVE BELT BROKE CAUSING MY VEHICLE TO SLOW SUDDENLY IN TRAFFIC ALMOST GETTING REAR ENDED. THE BELT WAS FAIRLY NEW AND HAD JUST BEEN REPLACED APPROXIMATELY 2 YEARS AGO BY A HARLEY DEALER IN VIRGINIA. AT THAT TIME THE SAME THING HAPPENED WHILE RIDING THE BELT SUDDENLY BROKE AND I WAS COMING DOWN A STEEP GRADE AND WAS ALMOST RUN OVER BY A LARGE TRUCK. I WAS AT THE BOTTOM OF A HILL AND TRYING TO ACCELERATE WHEN THE BELT BROKE. THE FIRST TIME THE BELT BROKE THE MC HAD ABOUT 35,000 MILES ON IT. THE DEALER CHECKED EVERYTHING AND COULD FIND NOTHING WRONG AND REPLACED THE BELT WHICH I PAID FOR. THIS TIME THE BELT BROKE AGAIN WITH ONLY 7,000 MILES ON IT. I ASKED HARLEY DAVIDSON ABOUT THIS AND WAS TOLD THE BELTS SHOULD LAST AT LEAST 100,000 MILES. APARENTLY THERE IS PROBLEM WITH THE BELTS. NOT TO SAY THAT EVERYTIME THIS HAPPENS IT COST OVER $1200.00 TO HAVE FIXED. AND NO BODY CAN FIND ANYTHING WRONG WITH THE BIKE.

NHTSA ID
10787460
Incident
Sep 14, 2015
Mileage
42,136 mi
ElectricalExterior lighting
Filed Jun 20, 2008

MOTORCYCLE QUITS WHILE RIDING. CIRCUIT BREAKER WAS RECALLED AND REPLACED IN JUNE, 2008. ON A RIDE WITH THE MOTORCYCLE ON 6/20/2008. THE MOTORCYCLE LOST ALL POWER, ENGINE AND ELECTRICAL, WHILE RIDING IN TRAFFIC. RESULT COULD HAVE BEEN CATASTROPHIC SINCE BRAKE LIGHTS AND EMERGENCY SIGNALS DO NOT FUNCTION WITHOUT ELECTRICAL POWER. GOT TO SIDE OF ROAD AND AFTER A MINUTE OR TWO, THE POWER IS RESTORED. THIS HAPPENED TWICE ON THE SAME DAY AND IS VERY DISCONCERTING. THE DEALER HAS NO REMEDY, OTHER THAN TO HAVE ME LEAVE THE VEHICLE FOR LABOR INTENSIVE DIAGNOSIS AT MY EXPENSE. PLEASE ADVISE. REPLACEMENT OF THE MAIN CIRCUIT BREAKER DID NOT RESOLVE THE PROBLEM. *TR

NHTSA ID
10231866
Incident
Jun 20, 2008
Mileage
37,465 mi
Body & structure
Filed Nov 25, 2005

AT 25000 MILES THE FRAME CRACKED ON MY HARLEY DAVIDSON ULTRA CLASSIC. THIS RENDERED THE BIKE UN-DRIVABLE. IT DID NOT RESULT IN AN ACCIDENT, BUT COULD HAVE RESULTED IN LOSS OF CONTROL. THE DEALER SAID THE WELD WAS DEFECTIVE ON THE FRAME. THE ONLY POSSIBLE FIX WAS TO REPLACE THE FRAME. IT COULD NOT BE REPAIRED SAFELY. *NM

NHTSA ID
10143648
Incident
Nov 8, 2005
Mileage
24,890 mi
Electrical
Filed Jul 18, 2005

DT: LAST YEAR OWNER RECEIVED A RECALL ON HARLEY DAVIDSON. THE RECALL NUMBER IWASNOT AVAILABLE. THE OWNER WENT TO DEALERSHIP, AND THEY DIDN'T HAVE THE PARTS. THE FIRST TIME HE WENT TO DEALER WAS LAST SUMMER. HE RETURNED TO THE DEALER THREE TIMES LAST YEAR. THEN OWNER GOT ANOTHER LETTER ON JULY 5 2005, BUT HAS NOT CONTACTED THE DEALERSHIP TO SEE IF THE PARTS WERE AVAILABLE. OWNER CONTACTED HARLEY DAVIDSON, BUT DID NOT ASK IF THERE WERE PARTS AVAILABLE. THE RECALL WAS ABOUT THE MAIN CIRCUIT BREAKER, WHICH WAS LOCATED UNDER THE SEAT. THE OWNER WILL CONTACT THE DEALER TO SEE IF THE PARTS WERE AVAILABLE. *AK

NHTSA ID
10129086
Incident
Apr 15, 2004
Electrical
Filed Mar 29, 2004

6 TIMES WITH NO WARNING MY 2002 HARLEY JUST LOST ALL ELECTRIC AS IF YOU JUST REMOVE THE KEY AND 3 TIMES I WAS ON THE EXPRESS WAY AT NIGHT IN HEAVY TRAFFIC.AFTER A FEW MINUTES AND TURNING THE KEY ON/OFF IT WOULD JUST ACT NORMAL. HARLEY WAS CONTACTED AND STATED "KNOWS OF NO SUCH PROBLEMS". SPENT HUNDRED $ AS MECHANICS TROUBLE SHOOTED FOR A PROBLEM. STILL UNKOWN IF FIXED AND NEW RIDING SEASON HAS STARTED. EACH INNCIDENT HAPPEN IN LATE AUGUST AND EARLY SEPT.2003 WHILE TOURING. SINCE THEN BIKE HAS BEEN STORED. *AK

NHTSA ID
10064061
Incident
Aug 28, 2003
Mileage
4,880 mi
Interior & seats
Filed Aug 29, 2003

I PURCHASED A 2002 HARLEY-DAVIDSON FLHTCUI 1-29-02. IT CURRENTLY ONLY HAS 1200 MILES ON IT. IT HAS ALWAYS BEEN GARAGED AND WELL CARED FOR. I WAS TAKING A RIDE 8-27-03 AND WHILE GOING AROUND A CURVE THE SEAT SHIFTED CAUSING ME TO WOBBLE A LITTLE. I WENT HOME, REMOVED THE SEAT AND FOUND THE PLASTIC AROUND THE SEAT MOUNTING TONGUE CRACKED, CAUSING THE SEAT TO COME LOOSE. I FEEL THIS IS VERY UNACCEPTABLE QUALITY ON A MOTORCYCLE WITH ONLY 1200 MILES ON IT. *AK

NHTSA ID
10036832
Incident
Aug 27, 2003
Mileage
1,200 mi
Electrical
Filed Jul 3, 2003

HARLEY DAVIDSON MOTORCYCLE ELECTRICAL PROBLEMS CAUSING BIKE TO SHUT DOWN IN TRAFFIC AND AT HIGH SPEEDS.

NHTSA ID
10025389
Incident
Apr 5, 2002
Mileage
4,000 mi
Fuel system
Filed Aug 27, 2002

VEHICLE WILL SHUT DOWN WITHOUT ANY NOTICE, THERE IS A DEFECT IN SOME WIRES WHICH SHUT DOWN THE CYLINDERS ON VEHICLE. CONTACTED DEALER. *AK CONSUMER STATES WIRE TO THE FRONT FUEL GETS PULLED CAUSING THE BIKE TO LOSE POWER AND RESULTED IN THE BIKE TO FALL DOWN WHEN STARTING OUT ON TURN. CONSUMER STATES HE IS EXPERIENCING THE SAME PROBLEMS AS FOUND ON THE INTERNET. *YH

NHTSA ID
8017264
Incident
Jul 2, 2002

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

M1684

ELECTRICAL SYSTEM

SERVICE BULLETIN M1684: MARKET SPECIFIC BATTERY INTRODUCTION. PURPOSE: Initial Release. This bulletin informs dealers of the availability of new batteries for new Original Equipment (OE) vehicle production and in the Parts and Accessories (P&A) catalog. Availability of the new Absorbed Glass Mat (AGM) batteries will vary by market and will be transitioning over the next few months. NOTE: The ring terminal screws are not compatible between Leoch and East Penn batteries. The new batteries will include new ring terminal screws, which must be used. The ring terminal screws from the old battery need to be discarded.

M1555

ELECTRICAL SYSTEM

SERVICE BULLETIN M1555 (REV E): BATTERY WARRANTY GUIDELINES. PURPOSE: Revision E. Added: Added procedures for the DCA-8000 E Battery Tester.* Updated: All sections. This bulletin informs the dealership network that Harley-Davidson has provided guidelines for battery warranty.

M1490

ELECTRICAL SYSTEM

SERVICE BULLETIN M1490 (V 24.8.8): DIGITAL TECHNICIAN II - UPDATES AND RELEASE NOTES. PURPOSE: This bulletin informs dealers that Harley-Davidson has made a software update to Digital Technician II (DT II). DIGITAL TECHNICIAN II (PART NUMBER: HD-48650). Version 24.8.8. Release Date: Week of August 5, 2024. New Features for Harley-Davidson vehicles: Advanced Module Replace for 2021 and later Revolution Max; 2023 and later CVO Touring; and 2024 Street Glide (FLHX), Road Glide (FLTRX). New Features for LiveWire vehicles: Updated calibrations for 2024 S2DM EV1/ EV6; 2024 S2MH EV1; and 2024 S2DM, S2MH. Changes: Added Hand Control Module (HCM) (Part No. 71500522A and 71500536A) for reflash support.

PAB1158

ENGINE; POWER TRAIN

GENUINE MOTOR PARTS AND MOTOR ACCESSORIES BULLETIN PAB1158: OIL FILTER PACKAGING AND CASE QUANTITY UPDATE. PURPOSE: To inform dealerships that Harley-Davidson has made updates to oil filters including new part numbers, packaging design, and bulk case quantity changes.

M1490

ELECTRICAL SYSTEM

SERVICE BULLETIN M1490 (V 24.6.4): DIGITAL TECHNICIAN II - UPDATES AND RELEASE NOTES. PURPOSE: Revision. This bulletin informs dealers that Harley-Davidson has made a software update to Digital Technician II (DT II). DIGITAL TECHNICIAN II (PART NUMBER: HD-48650). Version 24.6.4. Release Date: Week of May 1, 2024. New Features for LiveWire S2DM and S2MH, 2024 Revolution® Max, and 2024 Touring.

PAB1146

EXTERIOR LIGHTING

GENUINE MOTOR PARTS AND MOTOR ACCESSORIES BULLETIN PAB1146: 68193-95 BULB WEDGE, FENDER TIP LAMP. Purpose: To inform dealers of an issue with the bulb wire terminals not being to specification. The light bulbs were used in numerous front and rear fender tip light assemblies for domestic and international applications.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Harley-Davidson Flhtcui by model year
YearComplaintsRecallsInvestigationsIssue Index
2007100—
2006150047.1
2005500—
2004400—
2003261043.0
2002Viewing820—
2001820—
2000131033.1
1999102051.1
1998101045.4
1997510—
1996210—
1995110—
1994010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.