2009 Harley-Davidson Vrscaw

The Office of Defects Investigation (ODI) opened this investigation in July 2016 based on forty-three (43) Vehicle Owner Questionnaires (VOQ).During the course of this investigation ODI received a total of 145 VOQs related to the alleged defect on the subject motorcycles.Owners allege they experience a sudden and complete loss of brakes on one or both wheels.To better understand the cause of the braking issue on the subject motorcycles, ODI requested NHTSA's Vehicle Research and Test Center (VRTC) conduct inspections and testing of affected vehicle braking systems.Through its work, VRTC determined that deposits were forming on the valves in the Hydraulic Control Unit (HCU) of the Antilock Braking System (ABS). These deposits could prevent the proper function of the HCU and render the brakes ineffective.To understand why deposits were forming in the HCU, Harley Davidson completed an analysis of the Dow 460 brake fluid used as original equipment on the subject motorcycles and determined that it had stability issues if left in the brake system for an extended period of time.Harley Davidson found that if a brake fluid flush was not conducted as outlined in the owner?s manual for the motorcycles, and was left in the system for a period of time beyond their recommendation; deposits could form in the HCU.Through further testing, Harley Davidson identified an alternate, commercially available, brake fluid that did not have the same stability issues as the original fluid and could stop the proliferation of any current brake system deposits.ODI sent Information Request (IR) letters to Harley Davidson and Dow Chemical (the supplier of the brake fluid on the subject motorcycles) to collect information about the subject bikes and the alleged defect.Harley Davidson responded in full on Sept 30, 2016 and Dow responded with a confidential submission on October 25, 2017.ODI analyzed the information contained in both IR responses and concluded that motorcycles manufactured during Model Years (MY) 2008, 2009, 2010, and 2011 were failing at a rate greater than their peers.Based on this analysis and the brake fluid study conducted by Harley Davidson, a group of motorcycles was identified that were potentially affected by the instability of the original brake fluid.2008 marked the introduction of ABS on Harley Davidson motorcycles and a change in the Dow 460 brake fluid used in the 2012 MY vehicles provided the bases for the scope of the affected population.With recall action 18V-076 taken by Harley Davidson this investigation is closed as further use of agency resources does not appear to be warranted.The ODI reports cited above can be reviewed at: https://www.nhtsa.gov/ using the complaint identification numbers attached to this resume.

On 7/15/2021 I bought a 2009 VRSCAW Harley Davidson motorcycle on ebay (Order Number: 25-07316-82931) in Monterey, CA. Needed to deliver in Dublin, Ohio. A Mr Thomas Dobson Responsible and driver of the carrier Crawl Transportation located at 105 N Nixon St, Landisville, NJ 08326, informing that he was ready to pick up the motorcycle through the uShip app ( ID#720860097), offered by ebay, uShip cost $880.23 to deliver to Dublin, OH, including insurance for the value of the motorcycle for an insurance charge of $75.05 (Reference Number 42214154). . Crawl Transportation picked up the motorcycle in California on 07/25/2021. It was delivered to Ohio on 05/08/2021. On the day of delivery, the motorcycle was damaged, the driver Mr. Thomas Dobson from Crawl Transportation claimed that during the trip there was an accident, that in the change of space the motorcycle fell from the truck and that he was sorry for what happened, but that he would send all insurance information to cover any loss. As soon as I received the insurance information, I left the motorcycle at the service department of Farrow Harley Davidson Service Advisor on 08/26/2021, for the care of Mr Scott Grossman to get a quote of what was damaged. As soon as the quote was made by Farrow Harley Davidson Service Advisor where they got in touch with the insurer named, NEXT FIRST INSURANCE AGENCY,INC. in the responsibility of agent Mrs Rachele Lopez, to authorize the repair of the motorcycle, I sent photos before and after the accident, proving that it was damaged during the trip. On 19/11/2021, NEXT FIRST INSURANCE AGENCY,INC sent a letter stating that it was not possible to cover this loss since the insurance company does not cover this type of transport. I would like to know if there is a possibility to claim the repair of the motorcycle damaged by the carrier!

NHTSA ID

11458871

Incident

May 28, 2021

I ALWAYS TEST MY BREAKS AND BREAK LIGHTS BEFORE I DRIVE,MY BIKE GO TO HD DEALER 2 X A YEAR TO REFRESH AL OIL AND DOT4,THEY PUT NEW ABS SENSOR ON MY BIKE THE ABS WAS NOT WORKING,BUT THE NORMAL BREAKS WAS WORKING PERFECT. AFTER THEY PUT THE NEW ABS SENSOR I DRIVE 300 KILOMETER THE ABS LIGHT IS OF THAT MEANS ITS WORKING,I DON'T FEEL ANY DIFFERENCE.DRIVE MY V-ROD LUCKY ONLY SLOW ON THAT MOMENT ,I HAVE NO WARNING LIGHTS AND MY BREAKS STOP WORKING 0 BREAKS,IM SO LUCKY THAT IM ALIVE ...I LIVE 2 DAYS FROM DEALER A WAY,SO I HAVE TO FIND PROBLEM,THERE WAS 0 OIL ON THE CALIPER I CAN BLOW AIR IN BREAK HOSE AND FEEL IT COMING OUT ON THE OTHER SITE OF THE BIKE CALIPER HOSE THAT I TAKE OF ASWEL,BUT NO AIR GO UP, TEST MY MASTER CILINDER LOTS OF PRESSURE BRAND NEW ORIGINAL HD,I CALL HD DEALER AL OVER THE WORLD TO FIND OUT THE PROBLEM,THEY NEVER HERE ABOUT THIS.NOW I GO ON THE INTERNET I FIND OUT THE HCU IS THE PROBLEM HD IS THE ONLY ONE IN THE WORLD THAT IF THIS BREAK THERE IS NO MORE DOT4 GOING TO CALIPER IT MEANS YOU HAVE 0 BREAK WITH OUT ANY WARNING ,I TEL YOU I CAN'T BELIEVE THAT HD DON'T INFORM CUSTOMERS AND DEALERS ACT LIKE THEY DON'T KNOW,IN THE SAME TIME I CAN KILL MY SELF AND MANY HD DRIVERS. I TRAY TO BUY NEW PART I ASK IS THE PROBLEM SOLVED NO ITS SAME PART NR THAT MEANS NO CHANGES ITS SAME AS WHAT THEY PUT ON MY BIKE WEN THEY BUILD 2009. I SEE MANY ALREADY COM TO NHTSA ITS NOT NEW STORY,I ONLY WANT TO KNOW WHAT DO I HAVE TO DO SO I AM SAFE TO DRIVE MY BIKE ? IF HD DEALERS SAY WE DON'T KNOW THIS PROBLEM,AND ITS SAFE,BUT I DRIVE AND I HAVE 0 BREAK WHAT CAN I DO ? I DON'T WANT TO SELL MY BIKE I CAN'T LIVE WITH FEELING SOME ONE CAN KILL HIM SELF WEN BREAK STOP WORKING AGAIN, I HAVE MANY VIDEO THAT I CAN SENT LATER IF REEDIT BUT I KNOW YOU HAVE ALREADY,I DON'T WANT MONEY CORD CASES I WANT TO DRIVE MY HARLEY SAFE WEN IT HAPPENS I DRIVE IN CITY I DRIVE 30 KILOMETER PER HOUR

NHTSA ID

10991078

Incident

May 21, 2017

Mileage

7,000 mi

SERVICE BULLETIN M1490 (V 24.8.8): DIGITAL TECHNICIAN II - UPDATES AND RELEASE NOTES. PURPOSE: This bulletin informs dealers that Harley-Davidson has made a software update to Digital Technician II (DT II). DIGITAL TECHNICIAN II (PART NUMBER: HD-48650). Version 24.8.8. Release Date: Week of August 5, 2024. New Features for Harley-Davidson vehicles: Advanced Module Replace for 2021 and later Revolution Max; 2023 and later CVO Touring; and 2024 Street Glide (FLHX), Road Glide (FLTRX). New Features for LiveWire vehicles: Updated calibrations for 2024 S2DM EV1/ EV6; 2024 S2MH EV1; and 2024 S2DM, S2MH. Changes: Added Hand Control Module (HCM) (Part No. 71500522A and 71500536A) for reflash support.

SERVICE BULLETIN M1490 (V 24.6.4): DIGITAL TECHNICIAN II - UPDATES AND RELEASE NOTES. PURPOSE: Revision. This bulletin informs dealers that Harley-Davidson has made a software update to Digital Technician II (DT II). DIGITAL TECHNICIAN II (PART NUMBER: HD-48650). Version 24.6.4. Release Date: Week of May 1, 2024. New Features for LiveWire S2DM and S2MH, 2024 Revolution® Max, and 2024 Touring.