RoadVitals

2019 Heartland Mallard

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
6
Latest Aug 16, 2024
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Jun 4, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
2

Overview

Our database contains 6 NHTSA owner-reported complaints for the 2019 Heartland Mallard, most frequently naming the other / unspecified, brakes and body & structure categories. 2 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified450.0%
  • Brakes225.0%
  • Body & structure112.5%
  • Electrical112.5%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V428000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS

Jun 4, 2021
22,326 units potentially affected
The defect: Heartland Recreational Vehicles, LLC. (Heartland) is recalling certain 2018-2021 Mallard, Shadow Cruiser, Sundance XLTTT, Wilderness, Prowler, Trail Runner, 2018-2019 Pioneer, Terry Classic, 2020-2021 Lithium, and 2021 North Trail trailers equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
The risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
The remedy: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Heartland customer service at 1-877-262-8032.
Heartland Recreational Vehicles, LLCView on NHTSA.gov
18V634000

SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY

Sep 21, 2018
622 units potentially affected
The defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2019 Heartland Mallard, Pioneer, Sundance XLT, Wilderness, North Trail, Prowler and Trail Runner travel trailers. The axles may be missing inner bearing races on the hubs, which can cause the bearing to burnout or cause the hub to overheat.
The risk: The missing bearing race may cause premature hub bearing failure, possibly resulting in a separation of the hub from the axle, thereby increasing the risk of a crash.
The remedy: Heartland will notify owners, and dealers will replace the defective hubs with new hubs or replace the axles, free of charge. The recall began October 9, 2018. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99.01.40.
Heartland Recreational Vehicles, LLCManufacturer number 99.01.40View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Filed Aug 16, 2024

June 2023 from the inside of the RV we noticed the back end of the RV sagging. I inspected the frame and found it was broken in several places. The right side of the 'I' beam was cracked just above the rear leaf spring hanger. On the left side of the trailer the leaf spring hanger was broken off the 'I' beam and the 'I' beam was bent. This rendered the trailer extremely dangerous to pull. This trailer was purchased in 2019 and was not driven recklessly to cause this to happen. Just normal driving. The RV is available for inspection however it has been repaired, and the frame has been re-enforced with steel plates. The RV forum I am on indicated both the RV manufacture and the frame manufactures blame each other for these failures, thus avoiding the cost of taking responsibility. The vehicle was not inspected by any manufacture of government agency. There were no symptoms of any eminent failure other than the many other broken trailer frames. Knowing these trailers have a high frame failure rate is what caused me to inspect it, which I have done frequently since buying it.

NHTSA ID
11608954
Incident
Jun 1, 2023
Body & structure
Filed Jul 14, 2023

My Mallard 25 manufactured by Heartland was in the shop for another issue (black water tank). As they removed the under-belly, they noticed 4 cracks/fractures in the I-Beam on both sides behind all 4 wheels. The cracks vary in length. They told me to contact Heartland to see what can be done. I have done that and have received no response. I believe this is a dangerous driving condition and that NHTSA should be notified immediately. Kennedy’s RV technicians will confirm their findings through pictures. I also have copies of the pictures. Thank you in advance for your quick response.

NHTSA ID
11532337
Incident
Jul 11, 2023
BrakesElectricalOther / unspecified
Filed Jul 15, 2022

Camping World did a warranty axle repair in March 2021. During this repair, they mounted the axle but did not connect the electrics - I have pictures of coiled wires they left after mounting the new axle. This meant that the rear axle did not have the electric brakes, or the emergency breakaway disconnect. I had a electrician crimp the brakes during a trip in april 2021, after I discovered this. Since I'm not a technician, I did not know that the emergency breakaway also needed to be connected. It remains unconnected to this day. The emergency breakaway issue was discovered during a routine Virginia state safety inspection. The breakaway is related only to the rear axle, which was replaced, not the front axle, which is working. I contacted camping world immediately after failing the state inspection on June 13, 2022. I brought the unit in to be fixed on June 26th, for the 1st appointment on the 27th. Camping world refuses to connect the breakaway, which they were contracted to do under the original warranty fix in 2021. They are using a variety of lies and excuses - even trying to claim that I damaged the wiring myself. It is Camping World's responsibility to connect all wires/brakes as a part of this installation. They didn't do it properly, and refuse to fix it. The unit is at camping world today - July 15, 2022, almost 3 weeks after I left it there for servicing. Camping world is derelict in it's duty to correct a safety problem. Camping World Manassas has undoubtedly done many of these jobs. They have likely put many travel trailers like mine out on the road without braking power, and the owners haven't discovered it yet. This poses loss of life and serious injury risk on both occupants and other motorists in the event of a motor vehicle accident, or a close call. Can you please open an investigation into Camping World's maintenance practices, particularly as they pertain to brake repairs.

NHTSA ID
11474132
Incident
Mar 17, 2021
Other / unspecified
Filed Mar 2, 2022
Fire reported

The contact owns a 2019 Heartland Mallard M27 RV equipped with a Dometic AC unit, Manufacturer number: B57915.711J0, Serial number: 73826296, and Product number: 936002207. The contact stated while he was asleep, he started to smell a burning odor entering through the AC vents. The contact stated he turned off the AC unit and the power. The contact was able to continue sleeping and the odor went away. The contact stated no one was injured or sought medical attention. The contact stated that the electrical wire connectors to the compressor on the AC unit were melted. The contact stated that an independent mechanic came to the RV and replaced the AC unit. The manufacturer had been informed of the failure. The VIN was not available.

NHTSA ID
11454821
Incident
Feb 17, 2022
Other / unspecified
Filed Jul 31, 2020
Crash reported

THE DEXTER AXLE AND BEARING CAME APART. IN 2018 SEVERAL RECALLS WERE MADE FOR SIMILAR AXLES WITH A DEFECT IN THE BEARING AND HUB CAUSING OVERHEATING AND FAILURE. OUR APPROXIMATELY 5.1-5.2K LBS TRAILER AXLE FAILED IN THE SAME MANNER BUT WASN'T LISTED AND DEXTER IS DENYING A PROBLEM IN THEIR MANUFACTURE / ACTIVE RECALL. PLEASE INITIATE AN INVESTIGATION. OUR WHEEL CAME OFF WHEN DRIVING AND WE RECENTLY HAD IT INSPECTED AND TIRES REPLACED ETC.*DT*JB

NHTSA ID
11342486
Incident
Jul 30, 2020
Mileage
5,000 mi
BrakesOther / unspecified
Filed Sep 19, 2019

2019 HEARTLAND MALLARD M280 VIN [XXX] - BOUGHT JUNE 12, 2018 FROM CAMPING WORLD IN MONTICELLO, MN. ONLY USED ON 10 LOCAL CAMPING TRIPS. LOUD SQUEAKING FROM WHEELS - BROUGHT TO HILLTOP RV IN ROCHESTER, MN ON MONDAY SEPT 16, 2019. SERVICE REMOVED THE TIRE AND THE BRAKE DRUM FELL OFF. LUCKY THIS DID NOT OCCUR WHILE DRIVING AND CAUSED SEVERE ACCIDENT OR DEATH. MIGHT WANT TO INCLUDE MORE UNITS IN YOUR RECALL AS MINE WOULD BE CONSIDERED OUT OF THIS TIME FRAME - HTTP://WWW.ARFC.ORG/RVS/HEARTLAND/MALLARD/RECALLS/000091506003664723000000058/RECALL.ASPX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID
11256681
Incident
Sep 15, 2019

Compare model years

Complaint and recall counts across every year of this model

Heartland Mallard by model year
YearComplaintsRecallsInvestigationsIssue Index
2025000—
2024010—
2023120—
2022010—
2021350—
2020020—
2019Viewing620—
2018210—
2017430—
2016010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.