RoadVitals

2011 Heartland North Country

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Jan 4, 2012
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
7
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2011 Heartland North Country, most frequently naming the body & structure, electrical and other / unspecified categories. 7 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure133.3%
  • Electrical133.3%
  • Other / unspecified133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

7 campaigns cover this model year

View all 7

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V750000

EQUIPMENT

Nov 22, 2017
19,615 units potentially affected
The defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2010-2011 Elkridge, North Country, North Trail FW, 2011 Big Country, Bighorn, Caliber, Country Ridge, Cyclone, Edge, Focus, Graystone, Landmark, MPG, North Trail TT, Road Warrior, Sundance, Sundance TT, Sundance XLT FW, Sundance XLT TT, Trail Runner, 2018 Fuel TT, 2016-2018 Sundance XLT TT, and Torque TT recreational vehicles, equipped with certain Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Heartland will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Heartland customer service at 1-877-262-8032, or Kidde customer service toll free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Heartland Recreational Vehicles, LLCView on NHTSA.gov
15V482000

EQUIPMENT:OTHER:LABELS

Jul 30, 2015
1,680 units potentially affected
The defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
The risk: An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.
The remedy: Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.
Heartland Recreational Vehicles, LLCManufacturer number 99-01-23View on NHTSA.gov
11V335000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:FURNACE

Jun 20, 2011
142 units potentially affected
The defect: HEARTLAND IS RECALLING CERTAIN MODEL YEAR 2011 NORTH COUNTRY 30BHS AND 32BHDD TRAVEL TRAILERS. THE CORD FOR HOOKING INTO AN EXTERNAL ELECTRICAL POWER SUPPLY HAS THE POTENTIAL TO DRAPE DIRECTLY IN FRONT OF THE FURNACE EXHAUST.
The risk: THIS CONTACT COULD CAUSE DAMAGE TO THE POWER CORD WHICH COULD RESULT IN A FIRE.
The remedy: THE MANUFACTURER IS IN THE PROCESS OF DEVELOPING A REMEDY FOR THIS ISSUE. THE RECALL IS EXPECTED TO BEGIN DURING AUGUST 2011. OWNERS MAY CONTACT HEARTLAND AT 1-877-262-8032.
HEARTLAND RECREATIONAL VEHICLES, LLCManufacturer number 99-01-08View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecified
Filed Jan 4, 2012

TL* THE CONTACT OWNS A 2011 HEARTLAND NORTH COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V335000 (EQUIPMENT:RECREATIONAL VEHICLE:LPG FURNACE). THE MANUFACTURER WAS NOTIFIED, BUT HAD NOT GIVEN PERMISSION TO THE DEALER TO PERFORM THE REPAIRS. THE DEALER ALSO STATED THAT THE MANUFACTURER HAD YET TO RELEASE THE NECESSARY PARTS TO PERFORM THE RECALL REPAIRS. THE CONTACT WAS IN CONSTANT CONTACT WITH THE MANUFACTURER, BUT THE MANUFACTURER WAS NON RESPONSIVE. THE FAILURE MILEAGE WAS UNAVAILABLE.

NHTSA ID
10442411
Incident
Sep 1, 2011
Body & structure
Filed Nov 15, 2011

TL* THE CONTACT OWNS A 2011 NORTH COUNTRY TRAILER. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE NOTICED THAT THE FLOORS WERE UNEVEN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE FRAME WAS NOT WELDED PROPERLY. THE DEALER ATTEMPTED TO REPAIR THE FRAME, BUT THEY WERE NOT SUCCESSFUL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5.

NHTSA ID
10435709
Incident
Oct 15, 2011
Mileage
5 mi
Electrical
Filed Jun 6, 2011

THIS ISSUE IS RELATED TO THE NORTH COUNTRY 30 BHS BY HEARTHLAND TRAVEL TRAILER. THE 30 AMP POWER CORD COMES OUT OF THE COACH RIGHT ABOVE THE FURNACE FLUE WHICH GETS VERY HOT. WHILE CAMPING WE HAD IT PLUGGED IN AND THE FURNACE RUNNING. THE FLUE MELTED THE POWER CORD ALL THE WAY DOWN TO THE WIRES IN A VERY SHORT AMOUNT OF TIME. JUST BY CHANCE WE WENT OUTSIDE TO CHECK SOMETHING AND NOTICED THE PROBLEM. CALLED THE MANUFACTURER WHO INDICATED THAT 4 OR 5 TRAVEL TRAILERS LEFT THE FACTORY THIS WAY AND THAT IT WASN'T RIGHT. WE UNPLUGGED THE UNIT AND DID A TEMPORARY FIX ON THE CORD. WE ARE CURRENTLY ATTEMPTING TO WORK WITH HEARTLAND ON A SOLUTION, BUT SO FAR AM NOT SATISFIED WITH THE FIXES BEING RECOMMENDED. *TR

NHTSA ID
10405289
Incident
May 26, 2011

Compare model years

Complaint and recall counts across every year of this model

Heartland North Country by model year
YearComplaintsRecallsInvestigationsIssue Index
2011Viewing370—
2010040—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.