RoadVitals

2013 Heartland Sundance Xlt

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Jul 16, 2015
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest May 7, 2013
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2013 Heartland Sundance Xlt, most frequently naming the other / unspecified and tires & wheels categories. 1 safety recall has been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified150.0%
  • Tires & wheels150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
13V181000

EQUIPMENT

May 7, 2013
890 units potentially affected
The defect: Heartland Recreational Vehicles is recalling certain model year 2013-2014 Big Country, Bighorn, Elk Ridge, Elk Ridge Express, Landmark, Prowler, Sundance, Sundance XLT, and Silverado fith wheel and travel trailers manufactured February 13, 2013, through April 16, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowingly become damaged.
The risk: If motor damage has occurred, it is possible that the awning can unfurl unexpectedly, either while the trailer is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.
The remedy: Heartland will notify owners and Dometic staff will replace the affected motors with a design that is not subject to an out-of-sequence installation error. The recall began on May 20, 2013. A notification schedule has not yet been provided. Owners may contact Heartland Recreational Trailers at 1-888-262-5992 or Dometic at 1-888-447-0003 for more information. Owners are being instructed not to drive their vehicle until repairs can be performed. Heartland's recall campaign number is 99-01-11.
Heartland Recreational Vehicles, LLCManufacturer number 99-01-11View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecified
Filed Jul 16, 2015

TL* THE CONTACT OWNS A 2013 HEARTLAND SUNDANCE XLT. WHILE DRIVING AT 65 MPH,THE AWNING MOTOR FAILED CAUSING THE AWNING TO UNFOLD. THE CONTACT STATED THAT THE FAILURE CAUSED SEVERE DAMAGE TO THE VEHICLE. THE MANUFACTURER WAS NOTIFIED, BUT NO REMEDY WAS OFFERED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V181000 (EQUIPMENT). THE RV WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID
10734552
Incident
Jun 25, 2015
Tires & wheels
Filed Jun 20, 2014

I WAS DRIVING SOUTH ON I-95 IN SOUTH CAROLINA WHEN THE RIGHT FRONT TIRE ON MY 2013 SUNDANCE 5TH WHEEL CAME APART AND TORE UP THE PANEL ABOVE THE TIRE . I WAS ABLE TO CHANGE THE TIRE AND MAKE IT TO SAVANNA, GA. AND BOUGHT TWO NEW TIRES. I WAS GOING ABOUT 65MPH AND DID NOT HIT ANYTHING ON THE ROAD. THE TIRE IS APOWER KING TOW MAX STR ST235-80R16, DOT 33-12. *TR

NHTSA ID
10604850
Incident
Jun 11, 2014
Mileage
6,000 mi

Compare model years

Complaint and recall counts across every year of this model

Heartland Sundance Xlt by model year
YearComplaintsRecallsInvestigationsIssue Index
2016010—
2014010—
2013Viewing210—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.