RoadVitals

2018 Highland Ridge Fw Open Range

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Oct 3, 2022
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Jan 29, 2018
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2018 Highland Ridge Fw Open Range, most frequently naming the suspension category. 1 safety recall has been issued covering this model year; and 3 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Suspension1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
18V074000

EQUIPMENT:OTHER:LABELS

Jan 29, 2018
84 units potentially affected
The defect: Highland Ridge RV (Highland Ridge) is recalling certain 2018 Open Range light travel trailers, model 312BHS. The Federal Label on these vehicles incorrectly lists the Gross Axle Weight Rating (GAWR) as 5100lbs when the correct GAWR is 4400lbs. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
The risk: The incorrect GAWR information may result in the trailer being overloaded which can cause the tires to wear prematurely, increasing the risk of a crash.
The remedy: Highland Ridge will notify owners, and dealers will replace the incorrect Federal Label with a corrected label, free of charge. The recall began on February 7, 2018. Owners may contact Highland Ridge customer service at 1-260-768-7771. Highland's number for this recall is 9904374.
Highland Ridge RVManufacturer number 9904374View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Suspension
Filed Oct 3, 2022

The spring shackles that hold the springs to the frame have broken off the frame on my 2018 Highland Ridge Open Range RV. This could of caused a roll over accident or the axle could have came out from under the trailer and hit any and all cars behind me, not only causing harm to my family but also the others behind us. The dealer has looked at the problem and determined that its a mfg defect, and my insurance company has looked at it and came up with the same thing mfg defect. There were no warnings at all that this was going to happen until it did. The only way i knew it did was the rear axle moved forward and made the tires rub against the front ones.

NHTSA ID
11487746
Incident
Sep 11, 2022

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SRP 23-090

STRUCTURE:BODY:DOOR

Slide Out Crack - Standard Repair Instructions

SRP 22-070

STRUCTURE:BODY:DOOR

Standard repair Instructions for DOOR SIDE SLIDEOUT BOX WITH EXACT SLIDE OUT MECHANISM. Repair prevents slide out from getting stuck while extending and retracting.

19-019SRP

EQUIPMENT

Repair steps regarding beltline/S-lock molding at sidewall

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Highland Ridge Fw Open Range by model year
YearComplaintsRecallsInvestigationsIssue Index
2023010—
2019320—
2018Viewing110—
2017230—
2016110—
2015010—
2010020—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.