RoadVitals

2016 Highland Ridge Fw Open Range

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Dec 4, 2019
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Feb 1, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2016 Highland Ridge Fw Open Range, most frequently naming the suspension category. 1 safety recall has been issued covering this model year; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Suspension1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V065000

SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY

Feb 1, 2017
148 units potentially affected
The defect: Highland Ridge RV (Highland Ridge) is recalling certain 2016-2017 Open Range fifth-wheel vehicles. The axle hangers on the affected vehicles may puncture the riser tube wall, allowing the axle to shift and become misaligned.
The risk: If the axle shifts and becomes misaligned the tires may wear irregularly and possibly fail, increasing the risk of a crash.
The remedy: Highland Ridge will notify owners, and dealers will weld on new hangers, free of charge. The recall began on March 29, 2017. Owners may contact Highland Ridge customer service at 1-260-768-7771. Highland Ridge's number for this recall is 9904343.
Highland Ridge RVManufacturer number 9904343View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Suspension
Filed Dec 4, 2019

FRAME CRACKING IN SEVERAL PLACES AROUND SPRING SHACKLES, BETWEEN TIRES. STARTED AS STRESS FRACTURES. NOW HOLES AND CRACKS 12 INCHES LONG. I HAVE CONTACTED HIGHLAND RIDGE, LIPPERT FRAME COMPANY, SALES POINT. AT FIRST I THOUGHT IT WAS JUST MY RV. HOWEVER AFTER LIPPERT SENT ME AN EMAIL TELLING ME THEY WOULD NO LONGER COMMUNICATE WITH ME. THEY INSTRUCTED ME THAT THIS WAS AN ISSUE FOR HIGHLAND RIDGE TO HANDLE. I WENT ON A SPREE. I STOPPED EVERY OPEN RANGE 5TH WHEEL, TRAILER I COULD. ASKED THE OWNERS IF I COULD SLIDE UNDER THEIR RV AND CHECK THE FRAME. NEARLY ALL OF THE RV'S HAD CRACKED FRAMES IN THE SAME PLACES. I RECONNECTED ALL PREVIOUS AGENCIES TO INFORM THEM OF WHAT I FOUND. NEW PICTURES OF UPDATED ISSUES. LIKE TIRES RUBBING ON FRAME WHEN DRIVING DOWN THE HIGHWAY TURNING CORNERS. TIRES WEARING OUT EXCESSIVELY AND IN ODD PATTERNS. THEY ALL HAVE THROWN THEIR HANDS IN THE AIR. THEY ARE NOT CONCERNED OF THE ISSUE. IF YOU LOOK ON THE WEB BOTH COMPANIES HAVE SEVERAL COMPLAINTS. ESPECIALLY LIPPERT. THE 316 AND 345 FRAMES ARE SHARED BY ALL MANUFACTURES. SO ITS NOT JUST A PROBLEM WITH HIGHLAND. IT CROSSES OVER TO BIG HORN, COUGARS, 32 TO 36 FOOT 5TH WHEELS AND TRAILERS. THE DAMAGE IS DONE WHEN YOU ARE BACKING INTO RV SPACES. THE SPRING SHACKLES ROLL THE BOX RECTANGLE TUBING. THIS TUBING IS MOUNTED TO THE BOTTOM OF THE RV I BEAM. THE ROLLING IS LITERALLY TEARING THE WEB OF THE I BEAM. CRACKING THE BOTTOM FLANGE OF THE I BEAM OFF THE WEB. DURING TURNS AT HIGHWAY SPEED THE RV ROLLS AND PITCHES. SOMETIMES YOU CAN SEE THE TIRES OUTSIDE OF THE WHEEL WELL. ROLLING THE SHACKLES AS MUCH AS 4 INCHES SIDE TO SIDE. WHEN LEAVING PARKING LOTS IT IS REALLY NOTICEABLE. THE RV ROCKS BACK AND FORTH EVEN AFTER STRAIGHTENING OUT. BOTH COMPANIES BLAME EACH OTHER. IT'S LIKE 3RD GRADE PLAY GROUND ARGUMENT. I HAVE OTHER OWNER INFO

NHTSA ID
11286782
Incident
Mar 1, 2017
Mileage
800 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SRP 23-090

STRUCTURE:BODY:DOOR

Slide Out Crack - Standard Repair Instructions

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Highland Ridge Fw Open Range by model year
YearComplaintsRecallsInvestigationsIssue Index
2023010—
2019320—
2018110—
2017230—
2016Viewing110—
2015010—
2010020—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.