RoadVitals

2023 Highland Ridge Tt Range Lite Air

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Dec 22, 2024
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Aug 3, 2023
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2023 Highland Ridge Tt Range Lite Air, most frequently naming the other / unspecified category. 1 safety recall has been issued covering this model year; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
23V548000

STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT

Aug 3, 2023
11 units potentially affected
The defect: Highland Ridge RV (Highland Ridge) is recalling certain 2023-2024 Highland Ridge Range Lite Air travel trailers. The trailers may have been manufactured without a secondary emergency exit window.
The risk: The lack of a secondary escape exit can prevent or delay occupants from exiting, increasing their risk of injury during an emergency.
The remedy: Dealer will inspect and install an emergency egress window as necessary, free of charge. Owner notification letters were mailed September 5, 2023. Owners may contact Highland Ridge customer service at 1-800-283-8267. Highland Ridge's number for this recall is 9904590.
Highland Ridge RVManufacturer number 9904590View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecified
Filed Dec 22, 2024

The fresh water tank fell out the bottom of the RV while driving down the highway. The water tank was only about 2/3rds of the way full, driving an appropriate speed on well-maintained roads ([XXX] in Tacoma). Jayco (the parent company) had controversy in the past where they denied a warranty claiming RVs are not designed to be driven with water in the tanks, however they reversed that statement and confirmed that RVs are meant to carry water in the tanks (otherwise there would be no point of having water holding-capability, so this is really just common sense). On my RV, one of the cross-support beams failed causing the front left corner of the water tank to fall out and drag on the road. Fortunately, it was only the front right, because if it had been a rear corner, It would have gotten dragged out from under the RV and onto the highway where it could have caused me to lose control of the RV or cause damage to other vehicles on the road. My structural warranty claim was denied and I was told it was not a structural defect that caused this to happen, which leads me to believe it is a design/material selection problem. Further research online demonstrates it is apparently a relatively common problem/design flaw. 1) RVs come equipped with a water tank because they are intended to carry water from point A to B. 2) They are clearly not manufactured with the proper support to facilitate this normal use. 3) The loss of a fresh water tank at highway speeds poses significant risk. I know as a result of this experience, I am much more wary of towing my own RV to places where full hook-up is not available, and of other drivers towing an RV due to the questionable mechanism of securing the tanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11632006
Incident
Nov 1, 2024

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SRP 24-020

ELECTRICAL SYSTEM

SRP (Standard repair procedure) Instructions on how to re-wire the monitor panel board to prevent lights from flickering during water pump operation.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Highland Ridge Tt Range Lite Air by model year
YearComplaintsRecallsInvestigationsIssue Index
2024010—
2023Viewing110—
2022010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.