RoadVitals

2015 Hino 338

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest May 4, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2015 Hino 338. 2 safety recalls have been issued covering this model year; and 35 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V304000

EQUIPMENT:OTHER:LABELS

May 4, 2017
18 units potentially affected
The defect: Jim Reed's Truck Sales, Inc. (JRTS) is recalling certain 2014-2016 Hino 338 trucks modified by JRTS. The affected trucks have Certification labels that do not identify JRTS as the final stage manufacturer. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
The risk: Incorrect final stage manufacturer information on the certification label may hinder owner awareness of safety recalls, increasing the risk of a fire or a crash.
The remedy: JRTS will notify owners and send them a new certification label with the correct final stage manufacturer information, free of charge. The recall began on June 13, 2017. Owners may contact Jim Reed's Truck Sales' customer service at 1-914-737-3990.
Jim Reed's Truck Sales, Inc.View on NHTSA.gov
15V208000

SUSPENSION:FRONT:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE

Apr 7, 2015
1,951 units potentially affected
The defect: Hino Motor Sales U.S.A., Inc. (Hino) is recalling certain model year 2015-2016 238, 258, 268, and 338 trucks manufactured January 5, 2015, to March 20, 2015. In the affected vehicles, the U-bolt that connects the suspension springs to the front axle may have been overtightened.
The risk: If the U-bolt was overtightened, the bolt may stretch resulting in it loosening or failing. Either result may cause a loss of steering ability, increasing the risk of a vehicle crash.
The remedy: Hino will notify owners, and dealers will replace the front axle U-bolts on the subject vehicles free of charge. The recall began on June 5, 2015. Owners may contact Hino customer service at 1-248-699-9300.
Hino Motors Sales U.S.A., Inc.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

167-T2406-1

After connecting to a truck using DX3, it may be necessary to review or create a DX Diagnostic Report for review.

167-T2406-2

This article will provide dealership technicians with information on how to open a tech assist case and discuss what is required when opening a Tech Assist Case.

167-T2301-2

ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY

DX3 VEHICLE SPEED AND CRUISE SETTINGS. TT-23-006

DOR-K2T5D-01

FUEL SYSTEM, DIESEL; FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS

This SKU is a DEF Injector. The customer communication requested return of unsold inventory to inspect the sealing. The injector sealing may have an issue which will cause a slow leak. A slow leak of the DEF Injector can lead to crystal formation which can cause aftertreatment related fault codes and ECU driven engine derating.

167-R1701-03

ELECTRICAL SYSTEM:SOFTWARE; ENGINE

17MY vehicles contain the function to monitor PM sensor performance, however because the threshold for detection logic is not appropriate, the engine ECU may not detect a malfunction of the PM sensor. The following procedure provides direction for reprogramming the PM sensor. Certain 17MYCOE Trucks equipped with a J05 engine

167-T1701-03

ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Beginning with the 2017 model year, Hino changed the standard battery from a group 27 to a group 31. In the event that a group 27 battery must be replaced, it is recommended to use the group 31 as the service replacement for 2014MY and newer units. 2014MY-2016MY Hino Conventional trucks

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Hino 338 by model year
YearComplaintsRecallsInvestigationsIssue Index
2021000—
2020000—
2019110—
2018010—
2017000—
2016020—
2015Viewing020—
2014010—
2013000—
2012000—
2011000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.