RoadVitals

2021 Holiday House 24TB

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Oct 13, 2022
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Nov 29, 2022
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2021 Holiday House 24TB, most frequently naming the body & structure and suspension categories. 2 safety recalls have been issued covering this model year; and 1 NHTSA investigation names it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure150.0%
  • Suspension150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
22V882000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:LINES AND FITTINGS

Nov 29, 2022
26 units potentially affected
The defect: Holiday House, LLC (Holiday House) is recalling certain 2021-2022 27RQ, 24TB, and 18RB travel trailers. The quick disconnect fittings in the LP gas system may be cracked, causing a gas leak.
The risk: A gas leak in the presence of an ignition source can increase the risk of a fire.
The remedy: Dealers will inspect the quick disconnect and perform a leak test, and replace the quick disconnect, if necessary, free of charge. Owner notification letters were mailed January 9, 2023. Owners may contact Holiday House customer service at 1-574-206-0016.
Holiday House, LLCView on NHTSA.gov
22V067000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS

Feb 8, 2022
13 units potentially affected
The defect: Holiday House, LLC (Holiday House) is recalling certain 2019-2021 27RQ, 24TB, and 18RB travel trailers, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
The risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
The remedy: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed March 18, 2022. Owners may contact Holiday House customer service at 574-206-0016.
Holiday House, LLCView on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE23007ClosedPreliminary Evaluation

Failing Trailer Frames

Opened Apr 17, 2023
Closed Jan 14, 2025

On April 17, 2023, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation, PE23007, to investigate reports of frame sagging and/or floor collapse, including while in transit, in MY2019-2021 Holiday House, LLC (Holiday House) trailer models 18RB, 24TB, and 27RQ. On April 26, 2023, ODI sent an Information Request (IR) letter to Holiday House.In June 2023, Holiday House submitted an incomplete response to ODI, which only provided very limited build and purchaser information.To date, ODI has received five owner complaints with one trailer showing evidence of the frame collapsing and dragging while in transit.Furthermore, one of the owner complaints included allegations of another 12 failed or failing Holiday House trailers. In October 2023, the owner of Holiday House informed ODI that the company had been closed.Since that time, the owner of Holiday House has not responded to ODI's attempts to obtain further information.According to State of Indiana records, Holiday House was administratively dissolved and inactive as of November 5, 2024. Under these circumstances, ODI is closing this investigation.However, based on available information about the concerns addressed by this investigation, owners of the involved models should have their trailers professionally inspected to verify that the floor and its supporting frame is not sagging and that the floor is strong enough for continued safe use.Furthermore, these vehicles may need additional repairs to resolve safety issues reported under two previous recalls, 22V-067 and 22V-882. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does or does not exist in these or any other Holiday House trailers.Additionally, the Agency notes that the Vehicle Safety Act states: “A manufacturer’s filing of a petition in bankruptcy under chapter 7 or chapter 11 of title 11 does not negate the manufacturer’s duty to comply with section 30112 or sections 30115 through 30120 of this title,” which include the recall provisions of the Act.The Agency reserves the right to take further action as warranted. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov

STRUCTURE

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structureSuspension
Filed Oct 13, 2022

I purchased a holiday house Inc camper over a year ago. The floor failed due to the floor not actually being one piece as advertised. It was actually pieced together with three pieces of plywood which altered the weight. This resulted in the trailer weighing more than what was titled. Mind you this is a 2021 travel trailer that was actually made in 2018 but sold as a 2021. Not to mention I had a bent door frame, water damage, and a list other items. My frame sat extremely low to the ground and I mentioned that to holiday house. They promised they would replace my frame and issue a voluntary recall. I asked them to please reach out with everyone with the old frames and issue a voluntary recall. They told me they would. [XXX] promised he would and would get back with me letting me know he would contact everyone with the old frames and would replace them for nothing. I had the dealership take the camper with promises of it being fixed. Then I had holiday house tell me it would be fixed. This has been over a year. I have filed a lawsuit against holiday house. Warranty information wasn’t given during purchase, it was given almost a year over. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ID
11489140
Incident
Oct 6, 2021

Compare model years

Complaint and recall counts across every year of this model

Holiday House 24TB by model year
YearComplaintsRecallsInvestigationsIssue Index
2022010—
2021Viewing121—
2020011—
2019011—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.