2021 Hyundai Palisade Owner Complaints

The contact owns a 2021 Hyundai Palisade. The contact received notifications of NHTSA Campaign Numbers: 25V607000 (Seat Belts) and 26V034000 (Air Bags); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. A dealer was contacted and confirmed that parts for the recall repair were not yet available. The vehicle was not repaired. The manufacturer was not notified of the recall. The contact had not experienced a failure.

NHTSA ID

11756175

Incident

Nov 1, 2025

The contact owns a 2021 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 25V607000 (SEAT BELTS); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that it was difficult to latch the middle-row driver’s and passenger’s side seat belts. The failure mileage was 10,000.

NHTSA ID

11756145

Incident

Aug 11, 2021

Mileage

10,000 mi

I had an oil change in Feb 2026 at 64000 miles. In June, I was driving the car and suddenly the car started jolting while I was idle and would turn off completely when I was stopped. This happened to me while driving on the freeway in traffic and also at a traffic light. I immediately went to the dealership and was told my car had no oil in it. Since the oil change I drove about 5900 miles. I was told there were no leaks so the issue was either the engine or that when I had the oil changed that they forgot to put the oil in. They advised to get an oil test. I drove 1000 miles and took the car back in today 8/11. I had the oil tested and I burned .4 quarts in the 1000 miles which was under the standards of 1 quart per 1000 miles in order to get the issue fixed. I was told that I needed to check my oil and add oil to the car when needed. I left the dealership confused because I have had this car for over a year and never had an issue with the oil or oil levels. I never had any oil indicator on my dashboard to alert me of any issue. I called back the advisor asking more questions because I did not understand how my car burned through so much oil that it was malfunctioning. After being talked to like an idiot about how it is my responsibility to make sure my car has oil, I was finally told that this palisade has a known issue for premature oil consumption once it hits 60000 miles. Then I was told there is no recall and the issue will only get worse and I have to wait till it hits 1 quart of oil burned in 1000 miles for anything to be done. I feel like this is extremely irresponsible of the company to know this issue exists with nothing being done or communicated to their customers and that it is a huge safety concern to not have any indication there is something wrong with the oil amount and my car could literally stop in the middle of the freeway. They are waiting to make the issue neglect from the customer so they are not held responsible for their vehicle's issue.

NHTSA ID

11756110

Incident

Aug 10, 2026

The 3rd row power seat does not detect obstacles. If the folding button is inadvertently hit, the 3rd row will fold and does not stop even if there is an obstacle. Items or people. We had a scare with one of our toddlers where it started to close and didn't stop. Thankfully we were quick enough to hit the open button before anyone was hurt. Multiple time's we've accidentally closed the 3rd row on different items, a few of which were rather large. I am concerned that someone might get hurt or worse if this isn't addressed.

NHTSA ID

11756041

Incident

May 1, 2026

My Palisade is burning oil at a rapid pace. I took it to the dealership and they said it was an acceptable level. I don't believe that to be correct. I have less than 100,000 miles on it.

NHTSA ID

11755709

Incident

Aug 2, 2026

Component/system, available for inspection? Rear visibility system — AVN head unit's processing of the rear camera image. On shift to reverse, screen flickers, shows blinking green, or no rear image. Vehicle available for inspection. Original camera was replaced Jan 2026 and retained by the dealer, not returned. Safety risk? Daily driver used for school pickup. Failure is warm-restart dependent — engine running, repeated shifts into reverse — which is exactly the pickup-line condition. Rear visibility is lost while children move behind the vehicle. System works reliably only after 25+ minutes shut off. Reproduced/confirmed by a dealer? Yes. Crain Hyundai of Bentonville, RO H3CS1330630, 1/13/26. Camera replaced; failure persisted. Same RO then states the head unit "IS GETTING TOO HOT" and needs replacement. No further diagnosis performed. Inspected by manufacturer, police, insurance? Not directly. Hyundai Motor America reviewed (Cases 42288449 / 42326908 / 42619220) but relied solely on dealer diagnosis and confirmed in writing 6/22/26 that it does not audit dealer measurements. No police or insurance involvement. Warning lamps/symptoms, first appearance? First reported by my wife (primary driver) in June 2025; not reproducible on demand for some time, consistent with the intermittent warm-restart pattern later documented. No warning lamps, no DTCs in any accessible module. Only symptom is the display failure itself. 60+ structured tests logged 2/2–2/9/26 documenting the warm-restart pattern. Mileage 63,679 at service. Unresolved as of 8/3/26.

NHTSA ID

11754605

Incident

Jun 27, 2025

Please provide status of solution to this recall, recall goes back to 2025. ***Not waiting for incident, injury or much worse a fatality to happen. *** Your website states the importance of seat belts; we all know the importance of seat belts. Why is this still an open recall?

NHTSA ID

11753809

Incident

Jul 30, 2026

Excessive oil consumption. Oil tank empty at 3 oil changes. Car was stalling at stops. Oil was empty 5000 miles prior to next suggested oil change. No low oil indicator light alarm

NHTSA ID

11753534

Incident

Jul 24, 2026

In May 2025, I contacted Hyundai regarding excessive oil consumption in my 2021 Palisade. In June, Hyundai directed me to take the vehicle to a dealership for testing. Under TSB 23-EM-008H ([XXX]), a failed oil consumption test requires engine replacement. My vehicle is covered under Hyundai’s 10-year/100,000-mile powertrain warranty. I have provided complete maintenance records and receipts for every oil change since purchasing the vehicle. Despite this, Hyundai has repeatedly denied my claim, citing maintenance issues and gross negligence without justification. Hyundai’s own guidance states that oil changes may be performed every 7,000 to 10,000 miles under normal conditions. The repeated testing process has worsened the engine condition. In addition, the dealership has returned the vehicle with missing bolts, oil-related issues, and damage resulting from an improper rear window film installation. I have made numerous attempts to resolve this matter and obtain the warranty coverage to which I am entitled, but Hyundai and the dealership have failed to do so. I am requesting one of the following remedies: (1) a full engine replacement in accordance with the warranty and TSB requirements, (2) a replacement vehicle of equal or greater trim level, or (3) reimbursement of all costs associated with leasing, purchasing, maintaining, and repairing this vehicle. We purchased this vehicle based on Hyundai’s reputation, ratings, and promise of “America’s Best Warranty.” We still like the vehicle itself, but the ongoing mechanical issues and Hyundai’s handling of this claim have been unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11753118

Incident

May 19, 2025

The speedometer, lane departure, heat gauge, and RPM’s and the whole speedometer cluster will stop working. It does this all the time you never know if it will work and then sometimes it will randomly come back but it’s more in the heat it will not work.

NHTSA ID

11750456

Incident

Jul 13, 2026

On XXX, after leaving an appointment at an office building, I returned to my vehicle and noticed that the driver’s seat recline function was not working properly. The seat was already pushed forward to its highest position and would not recline further. I was still able to enter and operate the vehicle somewhat but remained parked. I reviewed Hyundai resources to see whether there was an update or known issue related to the seat concern. When I could not resolve the issue through available resources, I contacted the Hyundai dealership in Henderson. I provided my information and explained that the driver’s seat recline function was not working. I was transferred to Hyundai Customer Service. During that call, I explained that I was approximately 15 minutes away from the dealership and requested repair of the issue regardless of warranty status because I considered it a safety concern. This never happened before at all. While I was speaking with the Hyundai Customer Service representative, the driver’s seat moved again unexpectedly. As a result, I moved forward toward the steering wheel area. After that movement, the vehicle rolled or moved forward and contacted the rear of another vehicle. After the collision, the driver’s seat recline function still was not operating properly. I documented the condition with video evidence, and two witnesses observed the vehicle and the seat condition after the collision. When I contacted Hyundai, I was very upset to learn that the call I had with the customer service representative was not documented anywhere. Also, no one contacted me although I was in distress, crying, and in the accident and the customer service representative knew this. There was no aid or phone call follow ups to me by Hyundai customer care at all. Hyundai Motor America opened a case investigation and instructed me not to perform repairs at this time so the vehicle could be preserved for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11749211

Incident

Jun 30, 2026

The manufacturer has failed to remedy this safety recall in a timely manner, I have been waiting since January 2026 for the new parts and it is July with no expected date of seat belts availability.

NHTSA ID

11748614

Incident

Jan 8, 2026

The contact owns a 2021 Hyundai Palisade. The contact stated that while driving at a low speed, the power steering failed, several warning lights illuminated, and the engine suddenly stalled. The vehicle was towed to a dealer, where the battery was replaced; however, the failure recurred two days later. The vehicle was then towed to an independent mechanic, where it was diagnosed with a failed alternator. The contact paid for the alternator replacement out of pocket. The contact stated that while at a complete stop recently, the brake pedal would travel to the floorboard when depressed, causing the vehicle to shudder. The vehicle would only resume normal operation after the accelerator pedal was depressed. The vehicle was returned to the dealer, but had not yet been diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 77,000.

NHTSA ID

11748464

Incident

Jan 5, 2026

Mileage

77,000 mi

Vehicle Incident Statement – 2021 Hyundai Palisade Driver/Owner: [Your Name] Vehicle: 2021 Hyundai Palisade Date of Incident: [Insert Date] Location: Restaurant drive-thru (vehicle stopped in line) Summary of Incident On the date listed above, I was stopped in a restaurant drive-thru lane with the vehicle in drive and Auto Hold engaged. The vehicle had recently had a battery replacement performed at a Hyundai dealership on the day prior to the incident (repair order available). While stopped, I pressed the accelerator to move forward in the drive-thru line. The vehicle did not respond immediately. There was a brief delay, followed by a sudden and unexpected surge of acceleration. Vehicle Behavior The vehicle accelerated rapidly after a short delay in response to accelerator input The brake pedal felt normal when pressed Applying the brake did not appear to slow or stop the vehicle effectively The vehicle continued moving forward and struck another vehicle Additional Relevant Information The Idle Stop & Go (auto start/stop) system had not been functioning for approximately one year prior to the incident On the day of the incident (after battery replacement), the auto start/stop system began functioning again unexpectedly The vehicle had no known prior issues with unintended acceleration No floor mat or physical obstruction was present affecting the accelerator pedal (to the best of my knowledge) Vehicle Condition The vehicle has not yet been repaired or inspected and is currently being held pending evaluation. I am requesting that all diagnostic data, including vehicle event data recorder (EDR) information and control module logs, be preserved and reviewed. Request I am requesting a full diagnostic and safety review of the vehicle’s electronic throttle, braking, and Auto Hold systems, including any stored fault codes and event data. Check engine light was on for a week prior to service at dealership and dealership told me they could not service it at that time.

NHTSA ID

11748376

Incident

Jul 4, 2026

Driving my car one morning and the brakes went out. Pedal went all the way to the floor. I had to engage the emergency brake to stop.

NHTSA ID

11747293

Incident

Jun 15, 2026

The contact owns a 2021 Hyundai Palisade. The contact stated while driving at an undisclosed speed, the front row and second row seat belt buckles independently unlatched. The failure occurred on several different occasions. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V607000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. A dealer was contacted and confirmed that the remedy for the recall was not yet available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.

NHTSA ID

11745111

Incident

Jun 18, 2026

Mileage

50,000 mi

My moonroof spontaneously exploded

NHTSA ID

11744894

Incident

Jun 17, 2026

I am reporting a severe, life-threatening mechanical component failure of the front passenger seatbelt assembly on a 2021 Hyundai Palisade. While the vehicle was completely parked, stationary, turned off, and with the ignition keys removed, the front passenger seatbelt experienced a catastrophic static lockup. The occupant had reclined the seat, and the seatbelt accidentally became wrapped around their neck. The seatbelt was never inserted into its buckle receptacle, and the webbing was never fully pulled out to its maximum extension to intentionally engage the Automatic Locking Retractor (ALR) mode. Despite no rapid deceleration, extreme cabin angles, or full extension, the retractor assembly falsely engaged a permanent, one-way ratcheting lock. With every minor movement or breath by the occupant, the mechanism tightened further around their neck and completely refused to release tension. Because the physical obstruction of the occupant's body prevented the belt from retracting fully into the B-pillar to reset the mechanism, the occupant was actively choking. Time became critical, and the decision was made to physically cut the seatbelt webbing to prevent imminent asphyxiation. Because this life-threatening locking loop was triggered by a mechanical failure of a primary safety component—systemically linked to active safety recalls on this vehicle's pretensioner/seatbelt system—I am requesting a formal safety investigation. I demand that Hyundai Motor America issue a corporate variance to fully replace this cut seatbelt assembly at no cost. The failed physical components have been preserved for engineering inspection.

NHTSA ID

11743959

Incident

Jun 13, 2026

The contact owns a 2021 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 26V034000 (air bags); however, the part to do the recall repair was not yet available.  The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.  The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11743484

Incident

Jan 22, 2026

I am submitting a safety complaint regarding the panoramic sunroof assembly on my 2021 Hyundai Palisade. The vehicle was purchased as a Hyundai Certified Pre-Owned vehicle in September 2023 with approximately 27,000 miles. The panoramic sunroof had only been opened approximately two or three times since purchase when the failure occurred. During normal operation, the sunroof wind deflector/visor malfunctioned and jammed inside the mechanism. This caused the pulleys and track assembly to bind and pull the glass panel out of position, damaging and breaking the sunroof track/mechanism. The dealer diagnosed the failure as a broken sunroof track/mechanism assembly requiring extensive repair estimated at approximately $4,000. This failure appears to directly match Hyundai Technical Service Bulletin 23-BD-003H-1, which acknowledges that the sunroof wind deflector may malfunction and damage the sunroof mechanism on 2020–2022 Hyundai Palisade vehicles. Hyundai issued this bulletin before I purchased the vehicle as Certified Pre-Owned. My concern is that this is a known recurring mechanical defect involving the panoramic roof assembly that could create a safety hazard if the mechanism jams, detaches components, shifts the glass panel unexpectedly, or causes the roof to fail while driving. The failure also caused the panoramic sunroof to become stuck open while driving. This created excessive rattling and vibration noise at highway speeds, which was distracting during vehicle operation and raised concerns about the stability of the sunroof assembly while in motion. Because the roof could not be properly closed or secured, the defect also exposed the interior of the vehicle to possible rain intrusion and additional electrical or interior damage. The sunroof was not abused or damaged externally. The failure occurred during ordinary use and after very limited operation of the sunroof since purchase.

NHTSA ID

11742363

Incident

May 7, 2026

Pressed button to open glass sunroof and glass panel crookedly began opening with one side opening farther than the other until it stopped midway with a loud grinding noise. It stopped crooked in the tracks. It would not open. It would not completely close and the rear was left protruding above the roof line. There was nothing holding the back of the glass panel to the tracks. I could lift the back freely. A strong gust of wind or a passing truck could lift the panel. If the glass panel were to separate from the vehicle, a displaced panel could increase the potential of a crash or injury to other road users. I did not feel it was safe to drive it on the highway and took it to the Hyundai dealer where it sat until repaired on 4/7/2026 with redesigned deflector attachments, carriage bars and driving wedges. Hyundai TSB 23-BD-003H-1 describes this cascading failure of the defective air deflector breaking apart and damaging the sunroof tracks and specifies redesigned parts but fails to take in consideration that the glass panel is not held firmly in place once the connection between panel and tracks have failed. Prior to the sunroof’s failure I was unaware that a TBS had been issued. I had only opened the sunroof about a dozen times and received no warning of the failure. Subaru has issued a vehicle recall 26V346 which also results in a loose glass roof as a recognized safety risk including crash, fire, health, injury. Please encourage Hyundai to recognize the safety risk of a potential crash or injury to other road users of a loose glass sunroof as Subaru has and not as a warranty issue.

NHTSA ID

11742149

Incident

Mar 20, 2026

I am writing to formally request reconsideration of Hyundai’s denial of assistance for the transmission failure in my 2021 Hyundai Palisade. I purchased this vehicle with the expectation that Hyundai vehicles are built to provide dependable transportation and that major components such as the transmission would last well beyond the current mileage and age of the vehicle. Unfortunately, I have experienced a significant transmission failure that has resulted in substantial repair costs. I have made every effort to properly maintain this vehicle and have acted responsibly as an owner. Given the relatively recent model year of the vehicle, I believe a transmission failure of this magnitude is unreasonable and may indicate a defect in materials or workmanship. I respectfully request that Hyundai review my case again and consider providing goodwill assistance, cost-sharing, or full coverage of the transmission repair. As a long-time consumer, I am extremely disappointed with the current outcome and hope Hyundai will stand behind its product. I would appreciate a written response explaining the reason for the denial and any options available for further review.

NHTSA ID

11742132

Incident

Jun 2, 2026

The digital instrument cluster on my 2021 Hyundai Palisade completely and intermittently fails while the vehicle is in motion, dropping the speedometer, fuel gauge, and all safety indicators to zero. The system also issues erroneous audio warnings such as 'wrong way driving detected' while the cluster is blank. I have documented this severe safety hazard on video multiple times over the last 14 months and provided the footage to Dublin Hyundai. Despite three separate dealership visits (April 2025, June 2025, and June 2026), the dealership refuses to repair the vehicle stating they cannot replicate the issue and dismissing my video evidence. This mirrors the exact manufacturing defect outlined in Hyundai Safety Recall 230 (NHTSA Campaign 22V353) for the 2022 Palisade. I am requesting an investigation to expand Recall 230 to the 2021 model year, as driving without a speedometer or warning lights is a life-threatening safety defect.

NHTSA ID

11741851

Incident

Mar 21, 2025

We purchased our palisade in October of 2020 brand new from the dealer. On march 5th 2021 @ 7946 miles on the car we took it in to the dealer because the passenger rear seatbelt had released on its own when braking hard with a child buckled in a booster seat. They said they could not verify the problem. Then again on April 22 2022 @ 37,924 miles we again took the palisade back in because the driver rear middle row seat was showing buckled but it was not buckled and upon wiggling the seat belt it was turning on and off and not buckling. At that time they found the middle row left seat belt buckle not latching intermediately and said it was working again. Since then it has still continued to come unbuckled to this day. I have recently received from Hyundai a National safety recall about the issue and it's going back in for a third time now to resolve the issue. As of currently they will not be able to fix the issue because they do not have the parts and do not have an estimate of when they will be available. I also received a new National safety recall for the side curtain airbags in the third row not to the standards and are a safety concern. This vehicle has been a safety concern from the day I drove it off the lot and thank god only that we are good drivers we did not get into a accident the many many times we have been in the vehicle full of people as it could have been catastrophic and even have cause multiple possible deaths due to the failure of these different equipment during a accident. At this time this vehicle is not safe for my family to be in.

NHTSA ID

11741410

Incident

Mar 5, 2021

My Hyundai Palisade was bought brand new in 2020. It currently has 131,500 miles on it. I noticed at around 110,000 miles that my oil was getting low before each oil change. I check my oil frequently. No oil leaks can be found. So the engine is burning oil somehow. My mechanic says Hyundai says its acceptable for it to burn oil after 100,000 miles but 2 quarts between oil changes seems excessive. Ive talked to other Palisade owners who have this year model and have the same issue. If I were not a responsible consumer and checked my oil as frequently as I do then its very possible another consumer could have burned their engine up before they knew what was happening because there is no leak just burning of the oil. This is very dangerous.

NHTSA ID

11740741

Incident

Oct 31, 2025