Owner-reported complaints naming the driver-assistance system, filed with NHTSA
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Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2023 Hyundai Palisade submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 39 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 39, in the owner's own words
unknown, been trying since 2024-2025 to get the back seat belt recall done only to be told its on back order not sure when it will be available. In the meantime I have my kids in the back seat , The dealership response was to get an "rental car" until the parts come in.
The safety sensors mounted on the front of the car seem to disable frequetnly. I belive it is the bumper sensors. I read it is a known issue that they disable when it's snowing/raining/mud. I cleaned them off and took a 3 hour drive in clear weather, dry roads. they would disable and then come back on intermittently through the drive.. drive started in day time and ended in the evening. When they are disabled the cruise control will not work and then the car just starts to slowly slow down on the the highway. On the drive back, it was daytime, roads were clear, no inclement weather and it did the same the whole way back. periodally disable and then come back on.
Acceleration hesitation on numerous occasions. Seat belt recall, unresolved. Waiting for parts for over two months. Also waiting for dealership availability and also, I need an available loaner car. I have to drive my child around frequently for personal reasons. I use my third row and there's no remedy for the third row safety recall. The second row seat belts are constantly being stuck and inoperable.
I was at work and went to move my car in our parking garage. I hit a bump and my front tires started to shake along with my steering wheel, and my brakes wouldn't work. I briefly lost total control over the brakes, steering wheel and tires causing me to almost hit a parked vehicle before everything self corrected. No alerts came on. I recently was hit on my rear passenger side and had repairs done to my vehicle. I had also experienced this shortly after I purchased the car and the dealership supposedly fixed the issue. I’m not shew if the wreck causes this issue to malfunction again or what, but this isn’t safe. I just reported the issue to the collision center that recently repaired my vehicle. Waiting on a response.
My vehicle has an issue with the anti lock braking system on uneven surfaces. On several occasions since buying the vehicle earlier this year, I've observed the issue of chattering or severe on-off reaction of the ABS to gradual braking onnuneven surfaces. I have not had the issue verified by a dealer yet, but plan to soon. The malfunction has extended stopping distances significantly. I have not noticed warning lights during or after the malfunction, likely because I'm focused on safely bringing the vehicle to a stop during the malfunction. My vehicle can be made available for inspection.
While sitting at a stop sign, I attempted to place my vehicle in Park. I opened the driver’s side door, but the car had not actually shifted into Park. None of the vehicle’s safety systems engaged when the door was opened. The car rolled forward with me partially outside the vehicle, dragging me until it struck a tree. This incident reflects a critical failure in the vehicle’s electrical/safety systems: •The transmission did not engage Park when selected. •The door-open rollaway prevention system did not activate. •The automatic front collision system failed to stop the vehicle. Because multiple electronic safeguards failed at the same time, this appears to be an electrical or computer system malfunction rather than driver error.
System that malfunctioned was the braking system Safety was risked because vehicle doesn’t stop as it should at low speed below 30mph. Safety of occupants as well pedestrians and other motorists affected. Problem can be reproduced although dealer refused to confirm. I am in the process of getting it confirmed independently. Vehicle and components not inspected by manufacturer, police nor insurance. Although I am in the process of putting an insurance claim in. The issue has been reported and confirmed by several other owners of same make and model and year. No prior warning of issue to it happening. The problem: At low speed below 30mph and braking simultaneously when going over rough ground (non slippery), potholes or in my accident going over a 6” drain to my garage, the ABS kicks in when it shouldn’t and the brake pedal vibrates and the vehicle lurches a bit. The result is that the braking distance increases significantly. I can reproduce the issue in particular roads areas. The accident I had involved when I was parking the car and the drain cover was dislodged at the entrance to the garage. I hit the brakes as usual but the brakes were ineffective and I ended up crashing into my refrigerator and freezer in the garage which took the full brunt of the impact and were damaged. I hardly had any brakes at all and the fridges took the full impact. Luckily it was at low speed. So only the front bumper got cracked and got damaged along with the fridges being fully crushed in. After the incident I was so shocked at what happened and couldn’t believe I lost the brakes so I found that several other owners of the same vehicle has had the same or even severe brake failures. I was able to replicate the problem fairly consistently in certain roads where it was slightly bumpy or rough. I didn’t want to try in my garage for obvious reasons. Furthermore the emergency brakes and collision warning did not activate either.
ABS kicks on while going slowly over uneven, bumpy roads, or train tracks. The entire car vibrates and I cannot stop the vehicle even when hitting the brake as hard as possible. The car continues forward for a few seconds after causing me to nearly rear-end other vehicles stopped at a red light.
This is a known issue happening to Palisades and Hyundai isn’t acknowledging the issue. A braking issue has been going on for a while but hadn’t become a safety concern for me until this month. While braking but moving under 10mph, even less, the ABS system will engage without warning when driving over bumps or somewhat uneven road surface. This includes speed bumps. This has happened to me multiple times but never caused me to be in harms way until this month. I was braking for a stop light on a road with numerous small potholes. As I was slowing to stop, the ABS issue occurred. I braked as hard as I could but continued to get the push back/the automatic pumping action of the ABS system and continued moving forward. The car was shaking as well. I continued pushing the brake/attempting to get the brake to engage the entire time, and my car finally stopped, mere inches away from rear ending the car stopped in front of me. I was slowing at a safe distance and would have stopped at more than a safe enough distance away if my car had let me stop. Now I’m deathly afraid of hitting a bump or some sort of uneven road when I need to stop and my car not stopping and hitting someone else, something else, or losing further control of the vehicle. No lights came on or any noises made to indicate a system was activated. My car also didn’t warn me of a possible collision and didn’t stop on its own, as it’s capable of doing. It’s as if the ABS issue overrode everything and my car just wouldn’t brake. I’ve never experienced anything like this with any other vehicle, driving on the same exact roads.
[XXX] at [XXX] (Palisade was in SMART mode). I made a U-Turn and coming out of the turn I stepped in the gas and nothing happened; however, the engine was racing and held steady at 3,000 RPMs. The vehicle did NOT respond after multiple attempts at stepping on the gas pedal or simply stepping off the gas pedal - the engine/transmission was racing loud at 3,000 RPMs for about 7-10 seconds until the vehicle corrected itself. This is obviously a safety issue since I had no ability to accelerate and could have been rear-ended. I went to AutoZone and ran OBD diagnostics and nothing showed up. I then made appt at Dealership with the description above and they recorded the incident as "a hesitation issue", then said it was due to the Auto-Start being on! WHAT!? I was not happy and made them read the description AGAIN and now writing this NHTSA safety issue. I feel like they purposely mis-recorded the issue and tried to send me on my way. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Recently, the emergency braking system has been activated without warning on multiple occasions, including while driving on the freeway and local streets, even when no obstacles were present. This unexpected braking could potentially lead to dangerous situations, especially at high speeds. The emergency braking system unexpectedly activates without any obstruction, indicating a possible malfunction with the front sensor or ABS system. The vehicle is available for inspection upon request. The unexpected activation of the emergency braking system, especially at high speeds on highways, poses a significant risk of rear-end collisions, sudden deceleration, and potential accidents involving other vehicles. The issue has been observed but not definitively confirmed or resolved by the Hyundai dealership, which suggested recalibration of the front sensor without assurance of a solution. The vehicle was inspected by a Hyundai dealership but has not been evaluated by other entities like the manufacturer, police, or insurance representatives. The issue occurred suddenly and unpredictably on various occasions. My experience is not an isolated case; I have found numerous reports from other Hyundai Palisade owners who have encountered similar issues, with no definitive solution provided. I urge NHTSA to investigate this issue thoroughly and instruct Hyundai to offer necessary repairs at no cost, given the potential risk to drivers, passengers, and others on the roads.
I received a call but could not make out the name. I was highly disappointed as my car has been with McDonald Hyundai for a week with no resolution and his call was to tell me what they will not do. He could not tell me one Hyundai would do to fix my car. We are extremely frustrated for the below: It has been 1 week and I don't have a resolution I have spent hours away from work trying to solve your problem I bought a Hyundai because we take great care of our cars and drive them forever. We currently own: 2015 Infiniti QX60 - 232,000 miles 2011 BMW 535 - 123,000 miles 2016 Toyota 4Runner - 132,000 This Hyundai replaced a 2013 Ford Explores at 220,000 I bought this for reliability and serviceability, warranty - but the car is not reliable, cannot be serviced and you state can't do under warranty. the car is 14 months old and was bought new The Service Director Kevin at McDonald said he can never guarantee he can fix the issue and said he will never know of unknow issues. Message boards are full with people that have the same exact issue and Hyundai denies this and never finds the issue. Read the links below! "Hello Mr. [XXX] - This is Scott Krencik (McDonald Hyundai Service Director) I have been talking with a Hyundai America case rep regarding your Palisade. The vehicle has aftermarket DLC connections. This is not a warranty repair. I will attach the Hyundai service bulletin that discusses the issues that can happen when stuff is wired in like this. Your best option is to return to the selling dealer and have them put the vehicle back to stock & they should do this for free. Even if I remove it and make repairs, I do not know if there is hidden issues remaining. Please let me know what you would like to do." [XXX] Hyundai Palisade Brake Complaints Review attachment Technician Service bulletin (24-GI-011H) which specifically states: Drivability issues that c INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I was approaching a stop sign, slowing down to around ~20 mph, then gently applied the brakes. All of a sudden, the car stared to lurch forward and the steering wheel shuddered violently as the ABS braking appeared to kick in. As the brakes were applied, the vehicle kept bouncing forward in spurts rather than stopping and it took almost twice as long to stop than it should have. There was a vehicle in front of me and my vehicle was a foot from rear-ending that car despite me slowing in advance and attempting to brake gently. The collision warning system kicked in and I suspect that the vehicle stopped itself, even though I was firmly holding the brake pedal down. My wife experienced te identical situation a week later, so this is becoming very concerning. A quick search on the internet has revealed that many other 2023 & 2024 model year have experienced the same issues, and apparently Hyundai USA is aware of the issue, but do not have a solution to fix it yet.
A severe safety concern with our 2023 Hyundai Palisade, which has been present since the day we received the vehicle. When braking on uneven roads, the brakes jitter and stutter. This issue does not seem to occur on flat surfaces; however, it is always at lower rate of speed when roads have bumps. On three separate occasions, I have experienced a complete loss of brakes, and my wife has faced the same issue at least five times. When this happens, standing on the brakes does not trigger any response—there are no warning alarms, and the brake system completely fails. The potential to hit another vehicle or pedestrian, or veer into oncoming traffic, is very high, and in fact, I’ve had to swerve into a curb (causing curb rash to the right passenger rim) to avoid a collision. Due to the severity of this problem, I no longer allow my wife to drive the vehicle. I have a appointment on 10/21 with McDonald Hyundai. I have noticed this since day 1 and regret that I did not act sooner! Upon conducting research, I discovered over 21 complaints on one website alone regarding the exact same issue. I am deeply concerned that the mechanics may not be familiar with this specific problem.
Sporadically, when in snow mode, the car refuses to accelerate at all. Moderate pressing of the gas pedal or completely flooring it, the car will not respond and accelerate. The only way to fix this is to change it out of snow mode. This does not happen 100% of the time when in snow mode. It is sporadic. This has happened multiple times to me and it always seems to occur when in the middle of making a turn, while accelerating, while in snow mode. The car will accelerate to about 25 or 30 mph and then all power is completely lost. The tachometer does not show any change and the gauge that shows acceleration power being sent to the individual wheels, at 0. This is extremely dangerous and has almost caused me to get in multiple accidents.
Driving with adaptive cruise control engaged in 45mph zone. Without intervention the cruise setting jumped to 90mph. I was able to press the pause bar to cancel it. Next I was able to re engage cruise normally without a repeat issue. There's been no outside inspection, or assessment. So far it's happened only once. The runaway speed was controllable. We're driving with extra care.
I was driving about 40mph on a sunny, dry day, and approached a red light. I depressed the brake, and rather than stopping, the brake vibrated and the car continued to coast an additional 2 car lengths. On a second occasion, about 2 months later, I was driving about 25mph on a sunny, dry day, and I came to an intersection. I applied the brake, and again, rather than stopping, the brake vibrated and the car coasted into the intersection. There was a car coming, so I had to honk the horn repeatedly to alert the other driver that my car was not stopping. I took the car to the dealership. They have been unable to reproduce the problem, so they insist that nothing has happened and they want me to take the car back.
On 7/26/2024 vehicle in to dealer because warning light coming on if doing 55-65 mph stating front radar blocked, front safety system disabled. Vehicle at that time had 15,488 miles on it. Told dealer warning light does NOT come on while local driving to stores, for gas etc. Dealer said radar module had damage due to "minor collision". Not so, I am [XXX] uses car for local trips mostly. Contacted service manager at dealer--- Conicelli in Conshohocken PA pursuant to procedure to be followed in Warranty booklet, no relief. He tried to push me to make a claim with my auto carrier which I did not. This is a warranty claim not a collision claim. I then contacted Hyundai direct & they also tried to steer me to a auto collision claim. I declined & filed a claim for ADR with the BBB & it is pending. Going on line I see this appears to be a common complaint with the Hyundai radar module. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I was driving over train tracks at about 5 mph when my car wouldn’t brake. I was jamming down on the pedal and that eventually triggered a really aggressive ABS and emergency braking. I came millimeters away from hitting the car in front of me and the whole time it felt like I had zero control of the car and the car just had a mind of its own. Based on what I’ve read online I believe this is a known issue that Hyundai is ignoring.
I was slowing down approaching an intersection with cars already at a full stop up ahead. I was braking to slow down in preparation to stop. As I got closer, I drove over railroad tracks and felt the brake pedal begin to vibrate like the automatic emergency braking system kicked in. With my foot still on the brake, the car continued forward without any additional decrease in speed. I pushed my foot down as hard as I could and the car stopped inches from the car in front of me. I’m not sure if me pressing on the brake more even did anything or if some other collision avoidance system in the car stopped it before colliding with the car in front of me. There was beeping and the display switched to show cameras in front of the car, which happens when getting close to something while parking, etc. Luckily I was slowing and not at a high rate of speed. If I had hit the car ahead of me, there would have been damage but not major. What if I was going faster when this occurred? Or if I was braking for a person or bike? Or if it was collision avoidance that actually stopped the car here but I was the first car stopping in the intersection and couldn’t stop.
I have lost all confidence in this vehicle and my family, and I are scared to drive in (especially my 5 year old daughter). The mechanical failures that were experienced during these events were intense and life risking. During the first incident the vehicle brakes engaged while driving and caused the vehicle to stall in the middle of an intersection while turning left to enter highway, numerous vehicles were traveling in opposite direction and could have resulted in head on collision. No systems worked during this event, neither the horn nor the headlights worked to signal other vehicles of problem. Had to slam on the gas, which led to violent vehicle take off, that jolted my daughter around in her car seat and narrowly avoided collision with other vehicles. That was on [XXX], and similar events happened on [XXX] and [XXX]. Video and pictures of event were taken as they occurred on [XXX] event. Claim (Case#: XXX) was opened with Hyundai Consumer Affairs on [XXX]. All videos and pictures were shared on multiple occasions with Hyundai Team. Hyundai refused to repurchase the vehicle under Lemon Law provisions and cited that the issue didn’t start until the [XXX] event, which exceeds the 12-month statute. However, the issues started in Aug of 2023 and the dealer service records clearly document this. Hyundai insists that since they could not replicate the issue it didn’t start until Feb 1, when they were able to replicate. I don’t agree with this view and should not be penalized because of Hyundai’s technical limitations. Furthermore, they were perfectly fine with using my family as Guinee Pigs as they instructed me to continue driving the car and bring it when it happened again. Completely dismissing the gravity and potential consequences of the events, as described above, that took place on [XXX]. This vehicle has proven to have major malfunctions and should be removed from circulation immediately. Hyundai claims the issues have INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 55
This incident occured on 4-2-2024, while driving to the doctor with my newborn daughter. Our 2023 Hyundai Palisade Limited did not respond/accelerate/move when pressing on the gas pedal. The engine/transmission seemed to malfunction when trying to pull off from a green traffic light. There was loss of power and the palisade would not move. This vehicle was purchased brand new and it is a serious safety concern that the vehicle can malfunction when attempting to accelerate.
When traveling at a modest rate of speed, if I apply the brakes going over any slightly uneven terrain the ABS triggers randomly and makes braking really difficult. It takes longer to stop and much harder pressure. I have reported this issue to the dealer but per usual they "cannot duplicate ", however it happens very often and my dash cam has caught it.
I have bought this 2023 hyundai palisade and the blue link button and the SOS EMERGENCY BUTTO do not work at all and I cannot get connected with the SOS emergency services in case of a crash or a medical emergency and that is a huge safety issue . I contacted hyundai blue link and hyundai customer service and it’s been 45 days with NO resolution yet and they don know how to fix this issue and cannot fix this issue . I want hyundai to open a recall on the blue link button and the sos button to fix it and repair this defect . Also I am enrolled in blue link till 1/26/2026 but t shows on the screen in my car that the blue link has expired on 12/31/2023 and that is wrong
The contact owns a 2023 Hyundai Palisade. The contact stated that while depressing the brake pedal, the vehicle continued to surge forward. The contact stated that the failure had occurred on several occasions while at a stop light. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 16,000.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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