Owner-reported complaints naming the other system, filed with NHTSA
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Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above. Every record below is an owner-reported complaint about the 2023 Hyundai Santa Fe submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
The contact owns a 2023 Hyundai Santa Fe. The contact stated that the vehicle had caught on fire, however, the origin of the fire was unknown. The vehicle was unoccupied during the fire. The fire was self-extinguished. A Fire Department report was filed. The vehicle was towed to a tow yard. The manufacturer was notified of the failure. The failure mileage was 12,338.
I have been fighting this issue now for 2 years, vibration while driving interstate speeds, especially right rear seat. I have had tires replaced twice trying to fix balance issue only to find out that one rim will not road force balance correctly, even with tire matched it only reduced road force balance to 20lbs (30lbs with out match). I have had it at discount tire and Gettel Hyundai of Lakewood ranch, FL several times. Hyundai sent a senior tech to look at tires, did not speak to me to get explanation of my concern, did a balance, got same numbers and said was good to go. My other 3 rims have a max road force of 12lbs without even being matched. This causes vibrations when driving, extra wear and force on the tire and is a safety concern. This rim is the issue and Hyundai refuses to fix it.
Horn stopped working at 47,474 miles Check Tire Pressure System light is on, poor sensor at 45,650
I purchased my 2023 Santa Fe brand new off the show room floor in Jan 2024. After about 6k miles when braking on the highway the entire vehicle would shudder and shake including the steering wheel. I took it into the dealership where I was informed this is a KNOWN ISSUE with this year/make/model with the rotors. They claimed they would turn the rotors but if the issue persists they would replace them. About 2k miles later (apx 2 months) the shuddering happened AGAIN. So I made an apt to get them replaced where the new service tech tried to tell me again this is a KNOWN ISSUE but now I would be responsible for a $250 replacement of the rotors. I refused to pay as they are within the 12k or 1 year warranty and they refused to replace them. That service tech also said the day prior he had to deliver that news to 4 OTHER patrons about the replacement of their rotors. I feel extremely unsafe in this vehicle and the issue is still not fixed as I have a claim in process with the manufacture directly. The claim was put in on 12/7/24 where I was told I would be contacted within 2-3 BUSINESS DAYS by a manager due to my claim being escalated. It is now 12/15/24 and still NO CONTACT from Hyundai. The vehicle shuddering is increasingly worse and worse and I feel very unsafe in this suv.
Driving up steep hill to my mom’s house car would not drive up, as it hesitated I pressed gas pedal to no avail. I turned off car, got out & nothing was blocking me. Turned car back on & accelerated, this time it went forward.
Tire inside sidewall blew out on rear right tire. No curb, no pothole. 40mph speed
The harness does not stay tight on the child’s chest. The harness was adjusted to the correct fit, when pulled to check the tightness the harness does not stay taught. It releases without pushing the release button
2023 HYUNDAI SANTA FE- Consumer states: I saw the notice on TV regarding a recall on my specific vehicle for the trailer hitch issue. I immediately contacted my local Hyundai dealership and scheduled an appointment. The Service Department concluded that my vehicle was included in the recall, I was told that they had not yet received a recommendation from Hyundai on a remedy for this fire hazard. My invoice indicates "your vehicle does have a Genuine Hyundai Towing hitch and 4-pin harness installed, there is currently no remedy available however you can continue driving the vehicle, but it is recommended that you park the vehicle outside until a remedy has been performed.April, 2023, I called the Hyundai Corporate Office and was assigned a case manager, Rohan. I suggested that Hyundai buy back the vehicle, with 5000 miles on it, because if I cannot tow my boat, it's useless to me, and also because I cannot park the vehicle in my heated 3 car attached garage. Rohan said he would try to find a local business to install a new hitch. I would have pay for it and submit the bill to Hyundai for reimbursement. The next time I heard from Rohan, he instructed me to find a local business to install the hitch. I did contact a couple local businesses and they all indicated that they wanted nothing to do with the Hyundai recall. My question to Rohan was, if he thought a private business could do the fix, why hadn't Hyundai come up with a timely fix, given the potential devastation that the outcome could have if a fire did occur. At the end of April, 2023, Rohan stopped accepting and responding to my calls. I believe that Hyundai has failed to timely remedy the towing hitch issue which, according to Hyundai, may ignite a fire even with the ignition turned off. Hyundai has known that these issues existed well before it was announced on TV in March, 2023 but did not officially notify the owners of the vehicles until the end of May, 2023. It is very unnerving driving this vehicle knowing this is the one that could catch fire anywhe
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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