RoadVitals

2012 INFINITI M35 Hybrid

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Nov 24, 2020
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Jun 21, 2024
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2012 INFINITI M35 Hybrid, most frequently naming the brakes, fuel system and visibility categories. 3 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 69 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Brakes133.3%
  • Fuel system133.3%
  • Visibility133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
24V470000

POWER TRAIN:DRIVELINE:DRIVESHAFT

Jun 21, 2024
7,222 units potentially affected
The defect: Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
The risk: A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.
The remedy: Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.
Nissan North America, Inc.Manufacturer number R24A5, R24A7View on NHTSA.gov
20V755000

POWER TRAIN:DRIVELINE:DRIVESHAFT

Dec 7, 2020
2,708 units potentially affected
The defect: Nissan North America, Inc. (Nissan) is recalling certain 2011-2013 Infiniti M56, 2012-2013 M35 Hybrid, and 2014 Q70 and Q70 Hybrid vehicles. These models, equipped with 2WD and with a hybrid or VK56 powertrain, have a driveshaft that may break.
The risk: A broken driveshaft can cause a loss of propulsion, increasing the risk of a crash, or may disable the parking brake, increasing the risk of a rollaway and injury.
The remedy: Infiniti will notify owners, and dealers will replace the driveshaft, free of charge. The recall began February 5, 2021. Owners may contact Infiniti customer service at 1-800-662-6200.
Nissan North America, Inc.View on NHTSA.gov
16V527000

HYBRID PROPULSION SYSTEM

Jul 12, 2016
1,140 units potentially affected
The defect: Nissan North America, Inc. (Nissan) is recalling certain model year 2012-2013 Infiniti M35 Hybrid vehicles manufactured March 23, 2010, to September 9, 2013. A system overheat condition may cause the hybrid powertrain control module to shut off the engine.
The risk: If the engine shuts off while driving, there is an increased risk of a crash.
The remedy: Nissan will notify owners, and dealers will reprogram the hybrid control module, automatic transmission control unit, and inverter software, free of charge. The recall began on August 15, 2016. Owners may contact Nissan customer service at 1-800-647-7261.
Nissan North America, Inc.View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

DP22005ClosedDefect Petition

Pedestrian alert sounds

Opened Jan 27, 2023
Closed Aug 7, 2023

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

ELECTRICAL SYSTEM:PROPULSION SYSTEMLed to recall 22V063000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Brakes
Filed Nov 24, 2020

IT ALL STARTED WITH A SMALL VIBRATION THAT FELT LIKE A WHEEL NEEDING BALANCING. THIS SYSTEM HAPPEN INTERMITTENTLY AND FOR SHORT DURATIONS OVER THE COURSE OF A COUPLE OF WEEKS. THEN THE VIBRATION STARTED TO HAPPEN MORE OFTEN, FOR LONGER PERIODS OF TIME AND WITH MORE INTENSITY SUCH TO BECOME A SHUTTERING THAT WAS COMING FROM THE FRONT OF THE CAR. WHEN THE SHUTTERING SUDDENLY BECAME VERY SEVERE, THE SERVICE ENGINE LIGHT CAME ON. AT THIS TIME I WAS DRIVING ON A BUSY HIGHWAY GOING APPROXIMATELY 45 TO 50 MPH. I MANAGED TO PULLED THE CAR TO THE SHOULDER OF THE ROAD WHERE I OBSERVED AND WATCHED SMOKE COMING FROM THE DRIVER SIDE FRONT DISC BRAKES. IT APPEARED, THE BRAKE HAD TRIED TO LOCK UP. A DIAGNOSTIC ENGINE REPORT IDENTIFIED THE FOLLOWING CODES: BRAKE CODE, GENERAL ELECTRICAL FAILURE C1A6E AND C1A70 ALSO ANTILOCK BRAKE SYSTEM, GENERAL ELECTRICAL FAILURE C118C.

NHTSA ID
11376169
Incident
Nov 21, 2020
Mileage
220,000 mi
Visibility
Filed Mar 4, 2019

ON MARCH 4, 2019 WHILE DRIVING THROUGH JEFFERSON CITY DOING APPROXIMATELY 40 MPH I HEARD AND FELT A LOUD EXPLOSION. I PULLED OVER TO INSPECT THE CAR ONLY TO FIND MY SUNROOF HAD EXPLODED. A LARGE HOLE WAS IN THE SUNROOF WITH GLASS DEBRIS ON THE OOF. LUCKILY THE EXPLOSION WAS OUTWARD AND NOT INWARD INTO THE CAR. I TOOK PICTURES WHICH SHOWS THE DAMAGE AND THE GLASS THAT WAS LEFT ON THE ROOF. I SUSPECT THE REMAINING GLASS BLEW UP AND TOWARD THE BACK OF THE CAR.

NHTSA ID
11184177
Incident
Mar 4, 2019
Mileage
160,000 mi
Fuel system
Filed Sep 13, 2016

MY CAR WAS ISSUED A RECALL NUMBER 16V-527 IN JULY. AFTER MY CAR WAS TOWED TO THE DEALER AFTER IT SUDDENLY STOPPED WHILE DRIVING ON THE FWY DUE TO THE HYBRID SYSTEM. THE DEALER SAID THAT THEY COULD NOT COMPLETE THE RECALL WORK DUE TO THE LACK OF PARTS, EVEN THOUGH THE RECALL APPEARS TO RELATE DIRECTLY TO THE PROBLEM I AM HAVING WITH THE CAR. THE CAR WAS IN MTION ON THE FWY WHEN THE ENGINE SUDDENLY STOPPED DUE TO A HYBRID MOTOR ISSUE.

NHTSA ID
10906255
Incident
Sep 7, 2016
Mileage
58,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

ITB09-063C

STRUCTURE:BODY

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

ITB13-006D

ELECTRICAL SYSTEM

CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

ITB13-052E

ELECTRICAL SYSTEM

INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

ITB10-029C

ELECTRICAL SYSTEM

CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

ITB13-007I

VISIBILITY/WIPER

REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

ITB17-009H

VISIBILITY/WIPER

WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

INFINITI M35 Hybrid by model year
YearComplaintsRecallsInvestigationsIssue Index
2014010—
2013141—
2012Viewing331—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.