2017 INFINITI QX30 Problems

The contact owns a 2017 Infiniti QX30. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. Additionally, while reversing into the garage there was a popping sound coming from the steering column and the horn became inoperable. The cause of the failure was not yet determined. The local dealer was not yet contacted. The manufacturer was notified of the failure. The failure mileage was approximately 56,000.

The contact owned a 2017 Infiniti QX30. The contact stated that, while his wife was driving at an undisclosed speed on a highway, another vehicle suddenly merged into her lane. The driver was unable to react and collided with the rear of the vehicle. As a result, the vehicle swerved out of the lane towards the right shoulder, coming to a complete stop on the side of the roadway. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a storage facility and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact's wife was transported to an area hospital by EMT and treated for a fractured sternum and a large contusion on her forehead as a result of her hitting the windshield. The manufacturer was not notified of the failure. The failure mileage was 50,000.

The contact owns a 2017 Infiniti QX30. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. Additionally, while reversing into the garage there was a popping sound coming from the steering column and the horn became inoperable. The cause of the failure was not yet determined. The local dealer was not yet contacted. The manufacturer was notified of the failure. The failure mileage was approximately 56,000.

The contact owns a 2017 Infiniti QX30. The contact stated the vehicle was included in NHTSA Campaign Number: 21V419000 (Steering) for the lower steering shaft and was repaired under recall. After the recall repair, the steering wheel occasionally seized intermittently, the horn failed to operate, and the buttons on the steering wheel were inoperable. Additionally, the mileage, tire pressure, and other functions on the instrument panel were inoperable. The vehicle was returned to the dealer to be diagnosed, and it was determined that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.

The contact owns a 2017 Infiniti QX30. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. Additionally, while reversing into the garage there was a popping sound coming from the steering column and the horn became inoperable. The cause of the failure was not yet determined. The local dealer was not yet contacted. The manufacturer was notified of the failure. The failure mileage was approximately 56,000.

The contact owns a 2017 Infiniti QX30. The contact stated the vehicle was included in NHTSA Campaign Number: 21V419000 (Steering) for the lower steering shaft and was repaired under recall. After the recall repair, the steering wheel occasionally seized intermittently, the horn failed to operate, and the buttons on the steering wheel were inoperable. Additionally, the mileage, tire pressure, and other functions on the instrument panel were inoperable. The vehicle was returned to the dealer to be diagnosed, and it was determined that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.

The contact owns a 2017 Infiniti QX30. The contact stated that an unknown warning light was illuminated. Additionally, while driving at various speeds, the vehicle jerked abnormally. The vehicle steadily moved forward even after releasing the steering wheel and the accelerator pedal. The contact related the failure to an unknown recall. The vehicle was taken to the dealer, and the contact was informed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 100,000.

WHILE DRIVING DOWN THE ROAD AT HIGHWAY SPEED, THE VEHICLE SWITCHED ITSELF INTO PARK. IT LOST ALL POWER AND FORCED ME TO COME TO A COMPLETE STOP.

I am submitting this complaint regarding a safety and quality concern with my 2017 Infiniti QX30. The interior headliner in the rear section of my vehicle has begun sagging significantly, which obstructs rear visibility and creates a potential driving hazard. Based on my research and discussions with service professionals, this issue appears to be a manufacturer defect rather than normal wear. I have also learned that the Mercedes-Benz GLA 250—which shares a platform with the Infiniti QX30—experienced the same headliner sagging issue. In fact, this problem was considered a safety concern due to restricted rear visibility. Despite this being a known issue on a mechanically and structurally similar model, I was informed that my Infiniti dealer does not currently have a recall or coverage directive for this defect. As a consumer, I believe this issue should fall under manufacturer responsibility, as it affects visibility, vehicle safety, and structural integrity of the interior components. I respectfully request that NHTSA review this complaint as it relates to both driver safety and potential widespread defect concerns across this model. I also urge NHTSA to investigate whether Infiniti should extend the same consideration and remedy as Mercedes-Benz provided to GLA 250 owners for the same issue. Thank you for your time and attention to this matter.

The driver’s side heater does not function correctly. When heat is turned on, the passenger side warms but the driver’s side only blows cold air. This prevents the windshield on the driver’s side from properly defrosting/defogging in cold or wet conditions, which creates a serious visibility hazard. Additionally, none of the steering wheel controls function due to a diagnosed clock spring failure. This failure also affects the horn and may impact the driver’s airbag connection. A non-functioning horn prevents warning other drivers/pedestrians, and loss of airbag function creates a major crash safety risk. The vehicle was inspected at an Infiniti dealership, and the problems were confirmed. The issues appeared shortly after purchase and have been consistent since. Safety risk: – Reduced visibility due to inability to defrost/defog the driver’s side of the windshield. – Loss of horn function. – Potential failure of driver’s airbag deployment due to faulty clock spring.

While driving vehicle warning message appeared on cluster saying “ABS INOPERABLE” with ABS and traction control lights on. Minutes later all power steering is gone and vehicle is very difficult to steer. This not only put me in danger but also my passengers and others on the road as well. This has happened multiple times. Brought the vehicle to the infinity dealer to be told I needed 2 new batteries. Bought new batteries and is still happening. The owner manual says to rock steering wheel side to side while driving 12mph to reset. Sometimes it works sometimes it doesn’t. I have read multiple complaints on different forums for the same issue I am complaining about. Is Infinity waiting for someone to be injured or killed due to this malfunction before they issue a recall and fix this problem? In addition to this electronic issue I have also had other lights appear for “reverse not possible”, maintenance required, as well as others I can not remember at this time. Clearly there is an electrical issue with these vehicles.

THIS VEHICLE IS AN ABSOLUTE HAZARD. THE BRAKES AND POWER STEERING WILL FAIL WHILE DRIVING, AND THE VEHICLE WILL BE SLOW TO ACCELERATE WHILE THIS HAPPENS. I HAVE PERSONALLY HAD TWO NEAR ACCIDENTS WHEN THIS OCCURS. I HAVE RESEARCHED AND FOUND THAT I AM FAR FROM THE ONLY PERSON WITH THIS ISSUE AND INFINITI DOESN'T SEEM TO CARE. I HAVE TAKEN IT IN THREE TIMES ALREADY WITH NO SOLUTION OFFERED. I HAVE ATTACHED A FEW OF THE OTHER COMPLAINTS I FOUND ONLINE.

When i went to open the panoramic roof shade it ripped and tore. The manufacture acknowledges that there was a different design to fix the issue that came from the factory with a flaw in the design. The sun shade for the panoramic roof has had a different design created from a flaw in the original design. The original part will cause the shade to rip & tear. Once the rip and tear are created, that causes the sun to shine down into your eyes at certain angles from the side of the shade. Here are the part number lists for the part i am talking about Part Number: 91250-HW00E Supersession(s): 91250-HW00D; 91250HW00E

TL* THE CONTACT LEASED A 2017 INFINITI QX30. THE CONTACT STATED THAT HE NOTICED CONDENSATION INSIDE IN THE FRONT PASSENGER'S SIDE HEADLAMP. THE CONTACT ALSO STATED THAT THE HEADLAMP ASSEMBLY WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL AT VEHICLE START-UP. UPON RESEARCH, THE CONTACT DISCOVERED THAT A REPLACEMENT HEADLAMP WAS APPROXIMATELY $1,800.00. THE CONTACT DECLINED TO REPLACE THE HEADLAMP. ONCE THE LEASE AGREEMENT EXPIRED, THE CONTACT RETURNED THE VEHICLE TO RAMSEY INFINITI (535 NJ-17 S, RAMSEY, NJ 07446). A FEW MONTHS LATER, THE CONTACT RECEIVED AN INVOICE FROM THE DEALER FOR THE COST OF REPAIR FOR THE HEADLAMP. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.

The contact owns a 2017 Infiniti QX30. The contact stated that an unknown warning light was illuminated. Additionally, while driving at various speeds, the vehicle jerked abnormally. The vehicle steadily moved forward even after releasing the steering wheel and the accelerator pedal. The contact related the failure to an unknown recall. The vehicle was taken to the dealer, and the contact was informed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 100,000.

THIS VEHICLE IS AN ABSOLUTE HAZARD. THE BRAKES AND POWER STEERING WILL FAIL WHILE DRIVING, AND THE VEHICLE WILL BE SLOW TO ACCELERATE WHILE THIS HAPPENS. I HAVE PERSONALLY HAD TWO NEAR ACCIDENTS WHEN THIS OCCURS. I HAVE RESEARCHED AND FOUND THAT I AM FAR FROM THE ONLY PERSON WITH THIS ISSUE AND INFINITI DOESN'T SEEM TO CARE. I HAVE TAKEN IT IN THREE TIMES ALREADY WITH NO SOLUTION OFFERED. I HAVE ATTACHED A FEW OF THE OTHER COMPLAINTS I FOUND ONLINE.

WHILE PARKING,THE CAR RAPIDLY ACCELERATED WITH ONLY LIGHT PRESSURE ON THE GAS PEDAL. THE CAR WAS PULLING FORWARD INTO A PARKING SPOT AND ENDED UP IN THE BUSHES.

THIS COMPLAINT IS THAT OF SERIOUS HEALTH AND SAFETY RISK IGNORED WITH IGNORANCE AND BELLIGERENCE BY INFINITI. THE QX30 IS AN AUTOMATIC TRANSMISSION CAR THAT IS NOT JUST ROLLING BACKWARDS WHILE IN DRIVE HOWEVER IT APPEARD TO BE DRIVING BACKWARDS IN DRIVE. WHILE THE QX30 IS STATIONARY ON AN CITY OR HIGHWAY, WITH OR WITHOUT THE AUTOMATIC SHUT OFF ENGAGED, THE VEHICLE WILL NOT JUST ROLL SLIGHTLY, HOWEVER ENGAGE IN BACKWARDS MOTION TO A POINT OF THE CAR SEEMINGLY DRIVING BACKWARDS WHILE THE CAR IS IN DRIVE. THE CAR ESSENTIALLY DRIVES IN REVERSE, WITHOUT OPERATOR CONTROL. I TOOK THE VEHICLE TO JBA INFINITI ELLICOTT CITY, MD WHERE THE MANAGER KEN STATED THIS WAS A "DESIGN FLAW" WITHIN THE QX30. I STATED THE SERIOUSNESS OF THIS SITUATION, AS THIS OCCURS WHILE ON AN INCLINE OR NOT. IT WAS STATED THE QX30 DOES NOT HAVE A TRANSMISSION LOCK WITHIN THE DESIGN OF THE VEHICLE AND THEREFORE THE VEHICLE DOES HAVE THE ABILITY TO ESSENTIALLY "ROLL AWAY WHILE IN DRIVE". I EXPLAINED THE SERIOUS NATURE AND RISK TO PUBLIC SAFETY. I WAS DIRECTED TO BRING MY ISSUE UP WITH INFINITI CONSUMER AFFAIRS. INFINITI CONSUMER AFFAIRS IS A WASTE OF WORDS AND PLACE THE LIVES OF THE PUBLIC WITHOUT WORTH. THE CASE NUMBER RECIEVED IS 36476934 07/23/2019 @ 3:30PM. PLEASE RETRIEVE THE CALL. IT HAUNTS MY SOUL TO KNOW THAT DEATH MUST OCCUR RO HAVE SOMETHING SO CRUCIAL TAKEN SERIOUSLY.

What component or system failed or malfunctioned, and is it available for inspection upon request? I am not entirely sure what specific part of my car is causing this issue, but from the research I have done regarding other people with my make/model of the car, it seems like it is something with the electrical system/auxiliary battery. Yes, it can be examined upon request at this time. How was your safety or the safety of others put at risk? My car has an ecostart button that is automatically on when you get into the car, and there is no way to turn it off unless you remember to press the button to turn it off manually. My car (and many other people's cars with this make/model) have described the exact same issue when driving. The ecostart is malfunctioning. The engine will shut off at a red light, and when I go to lift my foot off the brake to go again, the car will make a loud popping noise and shut off entirely. A message pops up that says "Do not shift gears. See dealership." I have to physically turn the car on and off again to move, and I only figured this out after having been stuck at a red light in the middle of traffic. It is not safe that this car will completely lose functionality in the middle of traffic. Has the problem been reproduced or confirmed by a dealer or independent service center? I took it to a mechanic that confirmed the check engine light was on for an ecostart code, but they could not figure out why the code was being pulled. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? I only received a message when the car started failing. There were times where the car would make the popping noise, the radio would turn off, and then it would slowly come back on without the entire car shutting off.

There is a vibration and traction issue when driving less than 25 miles per hour and when making turns. There is also concern with the radio/camera. The camera is.distorted at times and warning coolant light illuminates yet the fluids are topped abd tye sensor eas replaced

BASE ASSY-FUEL FILLER PART # 781205DA0A AND ACTUATOR ASSY-FUEL FILLER LID OPENER PART # 788505DAB. LID WAS STUCK AND WAS UNABLE TO OPEN TO FUEL CAR. HAD TO FORCE IT OPEN AND IT BROKE THE LATCH ON THE DOOR SECTION AND THE OPENER WAS STUCK. SENDING IT TO THE DEALER TO HAVE IT FIXED, SHOULD BE UNDER WARRANTY. VEHICLE WAS STATIONARY