2017 INFINITI QX30

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

The contact owns a 2017 Infiniti QX30. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. Additionally, while reversing into the garage there was a popping sound coming from the steering column and the horn became inoperable. The cause of the failure was not yet determined. The local dealer was not yet contacted. The manufacturer was notified of the failure. The failure mileage was approximately 56,000.

NHTSA ID

11753683

Incident

Jun 30, 2026

Mileage

56,000 mi

The contact owns a 2017 Infiniti QX30. The contact stated that an unknown warning light was illuminated. Additionally, while driving at various speeds, the vehicle jerked abnormally. The vehicle steadily moved forward even after releasing the steering wheel and the accelerator pedal. The contact related the failure to an unknown recall. The vehicle was taken to the dealer, and the contact was informed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 100,000.

NHTSA ID

11732668

Incident

Apr 21, 2026

Mileage

100,000 mi

I opened my sunroof cover and the back of my headliner dropped. The back window is already small and the headliner hangs in front of it obstructing the view. It seems like everyone has this same issue or defect which is pretty pricey to repair.

NHTSA ID

11697438

Incident

Jul 9, 2025

I am submitting this complaint regarding a safety and quality concern with my 2017 Infiniti QX30. The interior headliner in the rear section of my vehicle has begun sagging significantly, which obstructs rear visibility and creates a potential driving hazard. Based on my research and discussions with service professionals, this issue appears to be a manufacturer defect rather than normal wear. I have also learned that the Mercedes-Benz GLA 250—which shares a platform with the Infiniti QX30—experienced the same headliner sagging issue. In fact, this problem was considered a safety concern due to restricted rear visibility. Despite this being a known issue on a mechanically and structurally similar model, I was informed that my Infiniti dealer does not currently have a recall or coverage directive for this defect. As a consumer, I believe this issue should fall under manufacturer responsibility, as it affects visibility, vehicle safety, and structural integrity of the interior components. I respectfully request that NHTSA review this complaint as it relates to both driver safety and potential widespread defect concerns across this model. I also urge NHTSA to investigate whether Infiniti should extend the same consideration and remedy as Mercedes-Benz provided to GLA 250 owners for the same issue. Thank you for your time and attention to this matter.

NHTSA ID

11690911

Incident

Jun 2, 2025

The contact owned a 2017 Infiniti QX30. The contact stated that, while his wife was driving at an undisclosed speed on a highway, another vehicle suddenly merged into her lane. The driver was unable to react and collided with the rear of the vehicle. As a result, the vehicle swerved out of the lane towards the right shoulder, coming to a complete stop on the side of the roadway. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a storage facility and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact's wife was transported to an area hospital by EMT and treated for a fractured sternum and a large contusion on her forehead as a result of her hitting the windshield. The manufacturer was not notified of the failure. The failure mileage was 50,000.

NHTSA ID

11690551

Incident

Sep 30, 2025

Mileage

50,000 mi

The contact owns a 2017 Infiniti QX30. The contact stated the vehicle was included in NHTSA Campaign Number: 21V419000 (Steering) for the lower steering shaft and was repaired under recall. After the recall repair, the steering wheel occasionally seized intermittently, the horn failed to operate, and the buttons on the steering wheel were inoperable. Additionally, the mileage, tire pressure, and other functions on the instrument panel were inoperable. The vehicle was returned to the dealer to be diagnosed, and it was determined that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.

NHTSA ID

11686974

Incident

Jul 10, 2025

The driver’s side heater does not function correctly. When heat is turned on, the passenger side warms but the driver’s side only blows cold air. This prevents the windshield on the driver’s side from properly defrosting/defogging in cold or wet conditions, which creates a serious visibility hazard. Additionally, none of the steering wheel controls function due to a diagnosed clock spring failure. This failure also affects the horn and may impact the driver’s airbag connection. A non-functioning horn prevents warning other drivers/pedestrians, and loss of airbag function creates a major crash safety risk. The vehicle was inspected at an Infiniti dealership, and the problems were confirmed. The issues appeared shortly after purchase and have been consistent since. Safety risk: – Reduced visibility due to inability to defrost/defog the driver’s side of the windshield. – Loss of horn function. – Potential failure of driver’s airbag deployment due to faulty clock spring.

NHTSA ID

11682513

Incident

Aug 16, 2025

The contact owns a 2017 Infiniti QX30. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the clock spring module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,892.

NHTSA ID

11655911

Incident

Apr 21, 2025

Mileage

107,892 mi

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

TELEMATICS SERVICE INFORMATION See ITB19-029 for models built after those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active Infiniti Connection® or Infiniti InTouch Services™, the TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles. Ø A table has been provided on the next page that lists the model and year specific steps required to successfully configure a TCU after it has been replaced. Ø A check OFF sheet has been provided on page 21 to print and check off steps as they are performed. Please staple the completed Check OFF Sheet to the repair order.

INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.