RoadVitals

2019 INFINITI QX30

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Jul 10, 2023
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Sep 12, 2019
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
2
1 injuries, 0 deaths reported

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2019 INFINITI QX30, most frequently naming the driver assistance, airbags and electrical categories. 1 safety recall has been issued covering this model year; and 56 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Driver assistance250.0%
  • Airbags125.0%
  • Electrical125.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
19V654000

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Sep 12, 2019
1,228,830 units potentially affected
The defect: Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk: The lack of an image in the back-up camera display increases the risk of a crash.
The remedy: Nissan will notify owners in phases, having dealers update the back-up camera settings software, free of charge. The recall began November 11, 2019 and all affected VINs should be activated. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200.
Nissan North America, Inc.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Driver assistanceElectrical
Filed Jul 10, 2023

The accelerator position sensor and the related wiring is defective. It loses power during acceleration and does not accelerate properly. My safety and the safety of others is at risk because it has lost power while in 65-70 mph traffic which almost caused an accident. The dealer has confirmed this issue is with the wiring harness connection to the accelerator. I contacted the manufacturer but they were not willing to assist me, and have not inspected the vehicle. I will request the dealer to give me the defective parts once the repair is complete. Shortly before losing power, the following warning flashes: "emergency brake inoperative" and the stabilitrak/traction control light comes on and says to check the owners manual(manual does not provide explanation for this issue)

NHTSA ID
11531394
Incident
Jun 12, 2023
Driver assistance
Filed Mar 30, 2023
Crash reported

When driving on the highway at 55 mph Infiniti’s forward emergency braking failed it. resulted in a mirror collision with the vehicle ahead of me. Took my vehicle to Infiniti of coral gables current the vehicle is the service center with no updates

NHTSA ID
11514658
Incident
Mar 21, 2023
Airbags
Filed Dec 11, 2020
Crash reported1 injury reported

I HYDROPLANED MY VEHICLE WHILE DRIVE BETWEEN 55-60 MPH OF INTERSTATE 10 IN HOUSTON, TX ON 11/28/2020. I SLIDE ACROSS FOUR LANES AND FRONT END COLLIDED WITH A CONCRETE BARRIER. NOT ONE OF MY AIRBAGS DEPLOYED. THE FRAME WAS BENT AND RIPPED NEXT TO THE SENSORS AND I REPORTED THIS TO NISSAN/INFINITI. MY INSURANCE CRASH INVESTIGATOR AND THE BODY SHOP ALL STATED MY AIRBAGS SHOULD HAVE DEPLOYED. THE NISSAN INVESTIGATOR [XXX] DECLARED THAT SHE IS THE FINAL SAY ON THE SAFETY OF MY AIRBAGS AND CLAIMS THAT IT IS HER OPINION THAT I DID NOT MEET THE QUALIFICATION FOR MY AIRBAGS TO DEPLOY. I HIT THE CONCRETE WALL AT PROBABLY AROUND 30-40 MPH AND CAME TO A DEAD STOP. I HAD NOTHING TO HELP WITH THE SHARP SNAP OF MY NECK FROM THE IMPACT. [XXX] UNPROFESSIONALLY YELL AT ME THAT SHE IS THE AUTHORITY ON THE EFFECTIVENESS AND SAFETY AND THEN HUNG UP THE CALL ON ME AFTER STATING THAT I DID NOT SHARE HER OPINION AND ASKING HER MULTIPLE TIMES IF SHE WOULD SEND ME A REPORT OF HER FINDINGS FOR MY RECORDS, WHICH SHE REFUSED TO DO. I DO NOT KNOW HOW TO CONTACT ANYONE ELSE IN NISSAN INVESTIGATION DEPARTMENT AND I BELIEVE THIS IS SOMETHING THAT COULD HARM A LOT OF PEOPLE IF MY AIRBAGS WERE FAULTY. NISSAN/INFINITI HAD AIRBAG RECALLS IN THE 2017 MODEL AND IT IS POSSIBLE THERE ARE STILL ISSUES. I HAVE PHOTOS OF THE DAMAGE AND THE AIRBAG SENSORS.*DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID
11383034
Incident
Nov 28, 2020
Mileage
16,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

ITB09-063C

STRUCTURE:BODY

CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). · The “Certification Label” (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).

ITB12-011R

ELECTRICAL SYSTEM

TELEMATICS SERVICE INFORMATION See ITB19-029 for models built after those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active Infiniti Connection® or Infiniti InTouch Services™, the TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles. Ø A table has been provided on the next page that lists the model and year specific steps required to successfully configure a TCU after it has been replaced. Ø A check OFF sheet has been provided on page 21 to print and check off steps as they are performed. Please staple the completed Check OFF Sheet to the repair order.

ITB10-029C

ELECTRICAL SYSTEM

CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

ITB13-006D

ELECTRICAL SYSTEM

CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

ITB13-052E

ELECTRICAL SYSTEM

INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

ITB17-009H

VISIBILITY/WIPER

WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

INFINITI QX30 by model year
YearComplaintsRecallsInvestigationsIssue Index
2019Viewing310—
2018223152.6
2017334165.5

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.