2017 Toyota Prius Prime

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

The contact owns a 2017 Toyota Prius Prime. The contact stated that while driving at an undisclosed speed, the vehicle stalled. Several unknown warning lights were illuminated. The contact stated that while attempting to start the vehicle, the vehicle started. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact used a portable diagnostic machine to diagnosed the vehicle; however, no fault codes displayed. The contact stated that the failure had not reoccurred. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

NHTSA ID

11747144

Incident

Jun 26, 2026

Mileage

90,000 mi

In the 2017 Prius Prime when the car switches from Electric power to gas the car frequently fails to allow you to accelerate. It is like you are stuck in neutral on the freeway, taking your foot off of the acceleration pedal and pushing it down doesn't always fix the issue. The accelerator foot pedal can be completely down to the floorboard as you are losing speed. The safety issue is that you are losing speed, and on the freeway and the car doesn't recover losing some control. I have taken the car to the Toyota delearship and when taken in that say it is a software update, but this continues to happen. There is no real notification when this will occur as the battery milage switchover is often misreported by the car.

NHTSA ID

11724443

Incident

Mar 15, 2026

I have a 2017 Toyota Prius Prime advanced. It has the large infotaiment screen that is where I have to access many items. Often, seemingly randomly, the screen shuts down and reboots itself. During the time it is rebooting I do not have any access to the controls. It gives no warning when it is going to reboot. I have seen other Toyota recalls for a similar problem on the RAV4 vehicles and I wonder if it is related.

NHTSA ID

11705045

Incident

Dec 5, 2025

The dealer sold original Toyota Truestart H4, 12 Volt battery failed after 2 years and 9 months. The battery is warranted for 84 months/7 years.

NHTSA ID

11697127

Incident

Nov 3, 2025

Toyota has a very well known issue with head gasket failures right around 140k miles that they refuse to address. This is my second Prius and my second failure right at 140k miles. They refuse to acknowledge it, but the advisors in the service department say that's their "bread and butter." They repair bad head gaskets on priuses for $5k all day long. Toyota needs to do right by their clients.

NHTSA ID

11667467

Incident

Jun 13, 2025

Background Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement. Customer Support Program Coverage Details This Customer Support Program provides coverage for involved vehicles with the original factory Blizzard Pearl or Super White paint. The covered condition may occur when sunlight over time degrades the adhesion between the factory-applied paint primer coat layer and the base metal electrodeposition layer causing the paint to peel from the metal body panel. If the condition is verified, the specific panel affected will be repainted. · The Primary Coverage will be offered until December 11, 2022, regardless of mileage. · After the Primary Coverage, the Secondary Coverage is applicable for 10 years from the date of first use, regardless of mileage. My vehicle is a 2017 Toyota Prius prime with Blizzard pearl 070 paint and I am experiencing terrible paint chipping. My hood, roof, and A Pilars are starting to rust. When I tried speaking to Toyota dealerships and corporate about this issue they refused to help and said there's nothing they can do because my vin doesn't match the recall. The fact that this same paint code is showing such wear despite my vehicle being newer that the recalled vehicles should automatically make me a candidate for a paint replacement on the damaged areas.

NHTSA ID

11661243

Incident

May 2, 2022

Jbl touchscreen 11.6 on Prius prime plugin 2017 has capacitive buttons like FM AM SPEAKER/Audio, and resistive buttons like Volume and Sufio not registering a finger touch or pressure. All other icons on touchscreen work and respond. Bluetooth works but no sound when a text message is read from my iPhone. Started when heat index was 107 on June 23. With climate change I am concerned that EV and PHEV touchscreens may need to be recalled to prevent this kind of failure. Mechanic said it WAS NOT FUSES OR BATTERY, and AICHATGBT proffered a software glitch or a neede update

NHTSA ID

11597791

Incident

Jun 23, 2024

The contact owned a 2017 Toyota Prius Prime. The contact stated after the vehicle was in the park position and exiting, the vehicle accelerated on its own in reverse. The contact mentioned when she parked, the front tires pointed towards a curb which allowed her to get inside the vehicle and to depress the brake pedal. The vehicle continued accelerating, crashed into two trees on the front driver's side and front passenger side, jumped the curve, and crashed into a fence where the vehicle came to a stop. The contact mentioned that she was a professional driver for a living and assured that the failure was not a user error. A police report was not filed due to the incident occurring on her property. No injuries were sustained. A Toyota representative inspected the vehicle at the contact's residence to diagnose the vehicle but the results were not available. The unknown local dealer was contacted. The vehicle was not repaired. The vehicle was traded in at the dealer and the contact no longer owns the vehicle. The contact mentioned that after the failure incident, an unknown manufacturer recall was opened related to unintended acceleration. The manufacturer was notified of the failure and opened a case. The failure mileage was unknown.

NHTSA ID

11580732

Incident

May 15, 2021

Some 2005 – 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.

Some ECUs can set a DTC that is common with other ECUs. This can lead to accidental use of the wrong repair manual when diagnosing these type of DTCs.

Some ECUs can set a DTC that is common with other ECUs. This can lead to accidental use of the wrong repair manual when diagnosing these type of DTCs.

The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks.

Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: •Minor damage: requires only buffing to repair. •Moderate damage: usually requires neutralizing, color sanding, and buffing. •Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealer’s responsibility to protect and maintain the quality of the vehicle’s paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.

To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.