Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Our database holds 29 NHTSA owner-reported complaints for the 1998 INFINITI QX4. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–25 of 29 · page 1 of 2
WHEN YOU LET OFF THE GAS PEDDLE THE REAREND STARTS A VIOLENTLY SHAKEING BACK AND FORTH AND WILL CAUSE YOU TO DRIVE OVER SOMETHING OR SOMEONE DUE TO DEFECTIVE BUSHINGS!!!HOW CAN THEY SELL US CRAP THAT CAN COST THE LIVES OF SO MANY PEOPLE AND NOT HONOR A RECALL ON REAR BUSHINGS...I NEARLY SHUT DOWN THE INTERSTATE ON MY LAST DRIVE......
I BROUGHT MY TRUCK IN FOR A RECALL WITH STRUT TOWER AND CHASSY,THEY PATCHED TBE CHASSY UP,WHEN I WENT TO PICK IT UP I DIDN'T GET 5 MINUTES UP THE ROAD AND IT WAS PULLING TO THE RIGHT HARD AND SHAKING AST 40TO 50MPH,IT'S A DRIVING HAZARD,I BROUGHT IT RIGHT BACK THEY DID AN ALIGNMENT ON IT,CALLED ME AND SAID IT'S STILL DOING IT AND THERE'S NOTHING ELSE THEY CAN DO,SO NOW I'M OUT OF A VEHICLE THEY TOLD CONSUMER AFFAIRS THAT I CALLED THAT IT COULD OF BEEN A,PRE EXISTING PROBLEM SO NOW CONSUMER AFFAIRS WON'T HELP ME SO WHAT DO I DO NOW IT'S MY ONLY VEHICLE AND THE DEALERSHIP WANTS ME TO JUST DRIVE OFF THEIR LOT WITH A HAZARDOUS VEHICLE,IT WAS FINE UNTIL THEY PATCHED THAT CHASSY UP THEIR WERE NO PRE-EXISTING PROBLEMS SO I DON'T KNOW WHAT TO DO NOW,PLEASE HELP?THE DEALERSHIP IS RAY CATINA INFINITI IN EDISON,NEW JERSEY,THE ONLY THING THEY HELPED ME WITH IS GETTING ME A LOANER CAR AND THEM PAYING FOR IT BUT NOW I HAVE TO BRING IT BACK,I JUST DON'T KNOW WHAT RIGHTS I HAVE OR
TL* THE CONTACT OWNS A 1998 INFINITI QX4. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE STEERING WHEEL FRACTURED. AS A RESULT, THE CONTACT WAS UNABLE TO STEER THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING WHEEL FRACTURED DUE TO CORROSION AND THAT THE STEERING COLUMN AND SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 173,757.
THE LEFT FRONT WHEEL WELL HAS RUSTED SO THAT NOW THE WHEEL WELL IS STARTING TO REST ON THE DRIVESHAFT. *TR
ON NOV.9 I WAS DRIVING HOME ON PATTERSONMILL RD. IN BARNWELL SC. A BUCK DEER HIT MY 1998 INFINITI QX4 I WENT OFF ROAD N HIT A TREE CUTTING IN HALF I WAS ABLE TO KICK OUT WINDSHIELD CRAWD OUT WENT TO NEIGHBORS HOME SHE CALLED FOR HELP MOREL TO STORY I HAVE A CRACK IN SKULL UNDER EYE CONTUSION AND CONCUSSION WITH CHRONIC PAIN UP DOWN MY SPINE I HAVE SURGERY ON MY ORBITAL FLOOR ON MONDAY PLEASE HELP ME CALL PLENTY LAWYERS BUT THEY DON'T HAVE THE EXPERIENCE TO HALIDE MY CASE MY DRIVER SIDE AIR BAG DIDN'T DEPLOY BUT PASSENGER SIDE DID I GOT HURT AND IS IN CHRONIC PAIN I WANT COMPENSATION FOR MY STRESS,INJURIES,PAIN N FUTURE PAIN AND SUFFERING FOR AIRBAG NOT DEPLOYING. *TR
TL* THE CONTACT OWNS A 1998 INFINITI QX4. THE CONTACT STATED THAT THE FRAME WAS RUSTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 90,000. UPDATED 9/4/13 *CN
I RECENTLY BOUGHT THIS CAR TODAY AND IT WAS DRIVING FINE AT LOW SPEEDS, BUT UNTIL I ACCELERATED OVER 40MPH THE REAR BACK WAS SWERVING LEFT TO RIGHT AFTER I RELEASE MY FOOT OFF THE GAS. ALMOST HAD 4 CRASHES. SOMETHING IN THE REAR IS MAKING THE CAR SWERVE LIKE ITS LOSING TRACTION BUT ONLY WHEN IT'S RELEASED OFF THE GAS PEDAL. IT WAS THE BIGGEST FATAL PART OF EXPERIENCE WITHIN DRIVING OF MY LIFE. ALL I KNOW IS THAT IT IS PRETTY RUSTED ON THE STRUT AREAS SINCE I CHECKED IF SOMETHING WAS BROKEN UNDER THE CAR. LOW SPEEDS AROUND 30MPH THE CAR DRIVES FINE BUT HIGHER SPEED ITS LIKE, I HAVE TO KEEP ACCELERATING TO PREVENT THE CAR FROM SWERVING IN THE REAR. MY LIFE WAS ENDANGERED FOR 40 MINUTES OF MY LIFE ON THE HIGHWAY. PLEASE CONTACT ME, THIS IS A VERY DANGEROUS SITUATION I NEED TO REPAIR. *TR
1998 INFINITI QX4. CONSUMER WRITES IN DISCONTENT CONCERNING RECALL REPAIRS *TGW THE CONSUMER STATED THE DEALER NEVER INFORMED HER IT WOULD TAKE AN EXTENDED AMOUNT OF TIME TO FIX THE STRUT TOWER. THE CONSUMER STATED THE DEALER HAD HER VEHICLE FOR THREE WEEKS. FINALLY, THE FIRST WEEK OF SEPTEMBER, THE CONSUMER WAS INFORMED THE CORROSION ON THE STRUT TOWER HOUSING WAS SO SIGNIFICANT, THAT IT NOT ONLY NEEDED SEALANT AND RESIN PATCHES AND ADDITIONAL WORK, BUT THE REPAIRS COULD NOT BE GUARANTEED BY THE MECHANICS. *JB
TL* THE CONTACT OWNS A 1998 INFINITI QX4. THE CONTACT WAS DRIVING 35 MPH WHEN THE VEHICLE BEGAN DRIFTING FROM LEFT TO RIGHT. THE CONTACT HAD TO SLOW THE VEHICLE DOWN IN ORDER TO STOP THE DRIFTING. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC WHERE THE MECHANIC STATED THAT THE REAR SPRING AND SHOCKS NEEDED TO BE REPLACED. THE CONTACT REPLACED BOTH REAR SHOCKS AND SPRINGS BUT THE REPAIR DID NOT REMEDY THE FAILURE. THE CONTACT TOOK THE VEHICLE BACK TO THE MECHANIC AND THE MECHANIC ADVISED THAT THE REAR BUSHING ALSO NEED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE DEALER ALSO CONFIRMED THAT THE REAR BUSHINGS NEEDED TO BE REPLACED, AS WELL AS THE REAR TRAILER ARM. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 161,000. UPDATED 09/27/11 *BF UPDATED 09/30/11.*JB
TL* THE CONTACT OWNS A 1998 INFINITI QX4. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED NHTSA CAMPAIGN ID NUMBER 11V244000 (STEERING:COLUMN). AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS ADVISED TO WAIT FOR AN OWNER NOTIFICATION LETTER TO ARRIVE IN THE MAIL. AN OWNER NOTIFICATION LETTER NEVER ARRIVED IN THE MAIL. AN AUTHORIZED DEALER WAS AGAIN NOTIFIED AND THE CONTACT WAS INFORMED THE PARTS NECESSARY TO REMEDY THE FAILURE WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE SITUATION. THE FAILURE MILEAGE WAS 160,000.
AS I PASSED THROUGH AN INTERSECTION, A VEHICLE WENT THROUGH A RED LIGHT. I TRIED TO VEER TO AVOID HIM, BUT THE STEERING COLUMN FAILED. AS A RESULT OF THIS EQUIPMENT FAILURE, THE CAR STRUCK MY VEHICLE AND MY CAR WAS TOTALLED. AFTER MY CAR WAS SCRAPPED, I RECEIVED THE SAFETY RECALL NOTICE.
HAD A RECALL ON OUR CAR AND WHEN WE CALLED TO TELL THEM WE HAD IT FIXED THEY WANTED US TO TAKE IT TO THEIR DEALER WHICH THE CLOSEST ONE TO US IS OVER 300 MILES AND IMPOSSIBLE FOR US TO DO I AM ON DISABILITY AND CAN BARLEY SURVIVE ON WHAT I GET AND THERE IS NO WAY POSSIBLE FOR ME TO BE ABLE TO AFFORD TO TRAVEL THIS DISTANCE MONEY WISE THEY ARE SUPPOSED TO REIMBURSED ME FOR THE REPAIR EXPENSES BUT WONT IF I CANT GET IT TO THEIR DEALER. I HAD IT REPAIRED IN AUGUST 2010 THE EXACT RECALL WORDING WAS FOR FRONT DRIVERS SIDE STRUT TOWER HOUSING I COULDN'T FIND THIS IN YOUR LIST AND WHEN I CALLED THE NUMBER THAT'S WHEN SHE TOLD US ABOUT THE FUEL LINE PROBLEM. *TR
STRUCTURE FRAME FRONT DRIVERS SIDE. EXCESSIVE NOISE WHEN TURNING THE STEERING WHEEL. FRAME RUBBING ON THE STEERING SHAFT FROM CORROSION DUE TO POOR DESIGN. SAFETY CONCERNS WHEEL SECTION COULD SEPARATE FROM FRAME CAUSING SEVERE INJURY TO OCCUPANTS OR OTHERS. CATASTROPHIC FAILURE OF FRAME COULD OCCUR WHILE DRIVING AND HITTING A POT HOLE. REPAIR COSTS IF POSSIBLE ARE IN THE THOUSANDS. THE FRAME SEPARATION IS A MAJOR SAFETY ISSUE CAUSED BY PREMATURE CORROSION PROBLEMS. THE FRONT FRAME LEFT AND RIGHT SIDES HAD TO BE WELDED USING STEEL PLATES TO SUPPORT FRONT STRUTS. VEHICLE IS IN EXCELLENT SHAPE EXCEPT FOR THE FRAME FAILURE PROBLEM. *TR
FRAME FAILURE ON INFINITI QX4 AND NISSAN PATHFINDER; MODEL YEARS 1997-2001. FRAME FAILURE ON INFINITI AND NISSAN VEHICLES; FAILURE IN MANUFACTURING TO ADEQUATELY PROTECT FROM ABNORMAL CORROSION AND ROT, THE FRAME, UNDERCARRIAGE AND MOUNTING BRACKETS OF NISSAN AND INFINITI SUV VEHICLES. EXCESSIVE CORROSION AND ROT TO FRONT APRON AND FRAME OF INFINITI QX4 AND NISSAN PATHFINDER VEHICLES; SUSPECT ASSOCIATION WITH NHTSA RECALL NUMBER 07V435000. INSUFFICIENT PROTECTION OF FRAME FROM ABNORMAL AND PREMATURE CORROSION AND ROT; RESULTANT CATASTROPHIC FAILURE OF FRAME WHILE HITTING A POTHOLE AT 10 MILES PER HOUR. FRAME IS BROKEN ABOVE LEFT FRONT AXLE; TEAR IS APPROXIMATELY 2 FEET LONG AND 2 INCHES WIDE. FRAME AREAS AROUND TEAR AND THROUGHOUT WHEEL AND AXLE COMPARTMENT ARE EASILY POKED THROUGH BY USING A FINGER. MECHANIC AND BODY SHOP MANAGER ADVISE THAT VEHICLE IS UNSAFE TO OPERATE. REPAIR COSTS FOR REPLACEMENT OF FRONT APRON OF FRAME ESTIMATED AT $3,000-$4,000. NISSAN BODY SHOP REPORTS THAT ABNORMAL AND PREMATURE CORROSION AND ROT OF FRAME ARE TYPICAL OF INFINITI QX4 AND NISSAN PATHFINDERS PRE-2003. SUBSEQUENT RESEARCH FINDS CONSUMER COMPLAINTS RELATED TO MODEL YEARS ASSOCIATED WITH FUEL LINE RECALL. NISSAN DOES NOT REPLY TO REPEATED REQUESTS FOR COMMENT NOR WILL IT ISSUE SAFETY WARNING IN RELATION TO POSSIBILITY OF HIGH SPEED FAILURE OF FRAME RESULTING IN COMPLETE SEPARATION OF TIRE FROM AXLE AND FRAME; SUBSEQUENT BROKEN FRAME WOULD TRAVEL THROUGH ENGINE COMPARTMENT AND SEVER BRAKE CYLINDERS AND STEERING. GRAVE POSSIBILITY OF LOSS OF LIMB OR LIFE. TYPICAL STATE SAFETY INSPECTIONS MAY NOT TEST FRAME INTEGRITY. RECOMMENDATION FOR ADVISORY NOTICE TO BE SENT TO STATE INSPECTION STATIONS AND TO VEHICLE MAINTENANCE AND REPAIR FACILITIES. *TR
TL*THE CONTACT OWNS A 1998 INFINITI QX4. THE CONTACT STATED THAT THE LEFT STRUT APRON BROKE AND IT WAS COVERED WITH RUST WHICH CAUSED THE STEERING COUPLING TO SHEAR OFF. WHILE DRIVING APPROXIMATELY 5 MPH, HE TRIED TO MAKE A TURN AND THE STEERING WHEEL DID NOT RESPOND. THE VEHICLE WAS TOWED TO A SERVICE STATION. HE ALSO NOTICED THAT WHEN DRIVING OVER POT HOLES THERE WAS LIMITED STABILITY IN THE STEERING WHEEL; ALTHOUGH, THE SHOCKS AND STRUTS WERE REPLACED PRIOR TO THE FAILURE. THE DEALER AND MANUFACTURER HAVE NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 135,000.
CONSUMER STATES THAT BEFORE THEY RECEIVED THE FIRST RECALL NOTICE FOR THEIR 1998 INFINITI QX4, THEY HAD A PROBLEM WITH CORROSION. *NJ THE CONSUMER STATED HE HAD THE REPAIRS MADE ON THE LEAKING FUEL FILLER TUBE PRIOR TO RECEIVING THE RECALL. THE CONSUMERS MECHANIC STATED THE VEHICLE WAS NOT SAFE TO DRIVE BECAUSE THE CORROSION HAD CAUSED THE DETACHMENT OF THE LEFT STRUT TOWER FROM THE FRAME AND NEAR THE DETACHMENT OF THE RIGHT FRONT STRUT TOWER FROM THE FRAME AND THAT THE FRAME IN THE GENERAL AREA OF THE FRONT END AND THE STRUT TOWERS WERE BADLY CORRODED. *JB THE CONSUMER NO LONGER OWNS THE VEHICLE. UPDATED 06/29/11. *JB
TL*THE CONTACT OWNS A 1998 INIFINTI QX4. THE CONTACT RECEIVED A RECALL NOTICE IN THE MAIL FOR A REPAIR THAT WAS PERFORMED IN JUNE OF 2007 AT HIS EXPENSE. HE IS CURRENTLY SEEKING REIMBURSEMENT FOR THE REPAIR; HOWEVER, THE MANUFACTURER WANTS TO ENSURE THAT THE REPAIRS WERE PERFORMED PROPERLY BEFORE PROVIDING COMPENSATION. THE CONTACT STATED THAT THE NEAREST DEALER IS TWO HOURS AWAY FROM HIS RESIDENCE. HE WOULD LIKE TO TAKE THE VEHICLE TO A NISSAN DEALER THAT IS LOCATED CLOSER TO HIM, BUT THE MANUFACTURER WILL NOT ALLOW THIS TO OCCUR. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 124,000 AND FAILURE MILEAGE WERE 112,454.
RECALL NUMBER 07V435000 COVER PATHFINDER AND QX4 BUT INFINITI WILL ONLY AUTHORIZE REPAIR AT INFINITI DEALERSHIP WHICH IS 2 HOURS AWAY. NISSAN DEALERSHIP IS ONLY MINUTES AWAY AND CAN DO REPAIR BUT INFINITI WON'T PREAUTHORIZE IT. *TR
MY INFINITY 1998 QX4 HAS ABOUT 88000 MILES I BOUGHT A DEMO IN JAN "99 RECENTLY I HAD TO REPLACE THE TRANSMISSION AT A COST OF $3000.00. I TOOK IT TO A NISSAN DEALER BUT THEY SAID THEY COULD NOT WARANTY IT BECAUSE IT WAS AN INFINITY SO I TOOK IT TO AN AAMCO. WHO WARANTEED IT FOR I YEAR.I MUST HAVE CHANGED THE BRAKEPADS 3 TIMES AND ACCEPT FOR THE DRIVERS SEATBELT NONE OF THE SEATBELTS WORK, ALSO DURING THE FIRST YEAR THE TIRES HAD TO BE REPLACED,I CONTACTED INFINITY AND LEARNED THAT TIRES THAT COME WITH NEW VEHICLES WERE NOT WARANTEED.THIS IS MY 4TH OR 5TH NISSAN PRODUCT BUT NEVER AGAIN!
MECHANICAL BREAKDOWN OF TRANSFER CASE. EARLIER REPORT (SERVICE BULLETIN NUMBER ITB99049FILED WITH NHTSA DOCUMENTED A WHINING NOISE FROM TRANSFER CASE.
WHENEVER ABS BRAKES WERE APPLIED, WOULD MAKE A CLUNKING SOUND. PROBLEM INTERMITTENT. HAVE TAKEN VEHICLE TO DEALER, AND INFORMED BY MECHANIC THAT PROBLEM COULD NOT BE LOCATED. OWNER FELT IT SOUNDED LIKE "U" JOINT WENT OUT.*AK
GAS PEDAL DOES NOT GO DOWN WHEN PRESSURE IS APPLIED. IT SUDDENLY ACCELERATES WHEN DEPRESSED WITH MORE FORCE. SOMETHING IS STUCK IN THE LINKAGE. DEALER (JEFF) ACKNOWLEDGES THAT THIS IS A COMMON PROBLEM WITH THIS MODEL VEHICLE. *AK
ON 7 SEPERATE OCCASIONS OVER THE PAST YEAR THE CAR HAS ACCELLERATED SUDDENLY WHILE DRIVER WAS ATTEMPTING TO BRAKE. THE THROTTLING EFFECT HAS OCCURRED AT VARIOUS SPEEDS BETWEEN 5 AND 50 MPH, BUT ALWAYS WHEN ATTEMPTING TO BRAKE. THE PROBLEM HAS OCCURRED SINCE THE FIRST MONTH OF OWNERSHIP. ON ONE OCCASION I HAVE APPLIED BOTH FEET ON THE BRAKE PEDAL AT FULL FORCE AND THE VEHICLE STILL ACCELLERATED AND WOULD NOT SLOW DOWN UNTIL I KNOCKED IT INTO NEUTRAL. I HAVE HAD 3 DIFFERENT PEOPLE IN THE CAR WHEN THE INCIDENTS HAVE OCCURRED. THE CAR HAS BEEN CHECKED BY DEALER TWICE AND I INSISTED THAT THE SERVICE MANAGER DRIVE THE CAR FOR A WEEK, BUT HE WAS UNABLE TO DUPLICATE PROBLEM AND ACCUSED ME OF DRIVER ERROR. I BELIEVE VERY STRONGLY THAT THE PROBLEM WITH THE VEHICLE WILL CAUSE DEATHS SOONER OR LATER AND NEEDS TO BE ADDRESSED. I WILL NOT DRIVE THE CAR IN ANY CITY AREA FOR FEAR I WILL RUN SOMEONE DOWN IN A CROSSWALK. ANY HELP WOULD BE GREATLY APPRECIATED.
DEALER HAS ATTEMPTED REPAIRS OF EMISSION SYSTEM. PROBLEMS STILL KEEP OCCURRING. ADDITIONALLY, AFTER DEALER ROTATED AND BALANCED WHEELS/TIRES, VEHICLE NOW HAS DISTINCT SHIMMY, BRAKE PROBLEMS, AND RAPPING IN STEERING SHAFT. AN INDEPENDENT CHECK REVEALED AND REPAIRED WHEEL BALANCE AS INCORRECT WEIGHTS WERE ADDED. HOWEVER, INDEPENDENT DEALER THEORIZES THAT BRAKE ROTORS MAY HAVE BEEN WARPED BY CENTRAL INFINITI. ADDITIONALLY, THERE APPEARS TO BE EXCESSIVE WEAR IN BOTH THE SUSPENSION AND STEERING SYSTEM.
VEHICLE EXPERIENCE SUDDEN ACELATION WHILE BACK OUT OF PARKING SPACE OF PARKING LOT; VEHICLE CAUSES DAMAGETO FENCE AND STAIRS LEADING TO BLDG. ALSO CAUSES THE VEHILE TO ROLLOVER. CONSUMER RECEIVES MINOR INJURIES. MFR. NOTIFIED.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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