2017 INFINITI QX50 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2017 INFINITI QX50, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Airbags321.4%
- Body & structure214.3%
- Brakes214.3%
- Visibility214.3%
- Electrical17.1%
- Engine17.1%
- Steering17.1%
- Transmission17.1%
- Driver assistance17.1%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
The Infiniti dealer (BERGLAND Infiniti Roanoke, VA recently inspected the car, 68000m flashing airbag light caused by passenger seat electronics. The part to repair is 12400$
The contact owns a 2017 Infiniti QX50. The contact stated that while driving at an undisclosed speed, the passenger’s side air bag sensor unexpectedly illuminated and failed to turn off. The vehicle was taken to the dealer, where it was diagnosed, and determined that the passenger’s side seat cushion had failed and needed to be replaced. The vehicle was repaired. The vehicle was later taken to an independent mechanic, who provided the same diagnosis and informed the contact that the passenger’s seat cushion needed to be replaced. The vehicle was repaired. The contact expressed concerns regarding the significant price difference between the dealer's repair cost and the estimate from the independent mechanic. The contact’s spouse was concerned that the failure made the vehicle hazardous to drive. The manufacturer was made aware of the failure. The approximate failure mileage was 89,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
Engine shut off while driving 45mph with no prior warning
SENSOR ON MY HANDLE AND THE KEY QUIT WORKING OVER THIS PAST YEAR MY CAR HAS BEEN AT THE SERVICE DEPARTMENT FOR DAYS AND WEEKS AT A TIME FOR THE SAME ISSUE DEALERSHIP HAS CHECK ALL SETTING THEY HAVE CHANGED THE BATTER THREE TIMES IN THE CAR AND TWICE IN THEY HAVE CHANGED THE BATTERY IN THE REMOTE , I'M NOW TOLD THAT THEY JUST CHANGED THE DOOR HANDLE AND WAS TOLD THERE IS NOTHING THEY CAN DO ABOUT IT, AND WAS ASKED TO PICK UP THE CAR , I STRESSED THAT I WILL BE OUT OF WARRANTY AND I DON'T WANT TO HAVE THIS SAME PROBLEM HEN ITS EXPIRED OR TRANSFER OR SELL TO SOMEONE ELSE TO INHERIT THIS ISSUE. PLEASE NOTE ,THE PUSH BUTTON ON THE HANDLE DO NOT WORK ON THE PASSENGER SIDE, AND THE PUSH BUTTON DO NOT WORK ON THE HANDLE ON THE DRIVER SIDE THIS WOULD HAPPEN RANDOMLY EACH TIME I HAVE TAKEN MY CAR QX50 TO THE DEALER FOR SERVICE ATTENTION I WAS TOLD THEY WILL NEED TO SEE THE ISSUE SO I PROVIDED THEM WITH THE VIDEO , THIS LAST TIME THEY SEEN IT THEMSELVES AND DECIDED TO HOLD ONTO THE FOR FURTHER RESEARCH , THIS IS WHEN I WAS ASKED TO PICK UP THE CAR IN ITS CONDITION. THEY CANNOT SAY WHY HANDLE SENSOR AND LOCK QUIT WORKING EVEN AFTER RUNNING DIAGNOSTICS. MY GUESS IS THAT SINCE BOTH SIDES AREN'T WORKING, IT IS UNLIKELY THAT THE PROBLEM IS WITH THE SENSOR AS BOTH SIDES WOULD HAVE HAD TO FAIL AT THE SAME TIME EACH TIME. *LN*JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
12/12/2017 - DRIVING ON A COUNTY SIDE STREET EAST BOUND, HAD JUST LEFT A 20 MPH SCHOOL ZONE AND ACCELERATED SLIGHTLY. APPLIED BRAKES VERY HARD AT APP 40 MPH WHEN CAR 100 FT. AHEAD STOPPED SUDDENLY. THE VEHICLE DID NOT SLOW DOWN MUCH AT ALL AND A CRASH RESULTED, CAUSING DAMAGE TO BOTH VEHICLES. AIR BAGS DEPLOYED. THE PAVEMENT WAS DRY BUT THERE WERE NO TIRE MARKS ON THE ROAD. VEHICLE HAS NOT BEEN DRIVEN SINCE AND IS IN REPAIR SHOP.
TL* THE CONTACT OWNS A 2017 INFINITY QX50. WHILE DRIVING APPROXIMATELY 45 MPH AND ATTEMPTING TO STOP, THE VEHICLE DID NOT IMMEDIATELY STOP WHEN DEPRESSING THE BRAKE PEDAL. AS A RESULT, A CRASH ALMOST OCCURRED. THE CONTACT INDICATED THAT THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO RAMSEY INFINITI IN RAMSEY, NEW JERSEY, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 2,500.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
The contact owns a 2017 Infiniti QX50. The contact stated while driving 65 mph, the moon roof glass shattered without impact. The moon roof shards fell inside the vehicle onto the driver however, there was no injury sustained. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with the moon roof needing to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 47,110.
I WAS DRIVING ON THE GARDEN STATE PARKWAY NORTHBOUND ON THE NEW YORK EXTENSION IN THE EVENING OF MARCH 24TH AT APPROXIMATELY 7:40 PM AT APPROXIMATELY 65 MPH WHEN OUT OF NOWHERE MY MOON ROOF EXPLODED. THERE WAS ABSOLUTELY NO OVERPASS REMOTELY NEAR WHERE THIS OCCURRED. THERE WAS NO OTHER DAMAGE ON THE CAR FORWARD OF THE MOON ROOF AND NO DAMAGE PAST IT ASIDE FROM SCRATCHING CAUSED BY GLASS ON THE ROOF AND REAR SPOILER. THERE WAS NO OBJECT THAT IMPACTED THE VEHICLE IN ANY WAY SHAPE OR FORM. BASED ON THE ATTACHED PHOTOS THE GLASS IS PROTRUDING FROM THE ROOF PANEL AS IF IT EXPLODED OUTWARD. THERE IS GLASS RESIDUE ON THE MOON ROOF COVER WHICH INDICATES THAT THE COVER WAS CLOSED AT THE TIME OF THE INCIDENT. FURTHERMORE IF THE COVER WASN'T IN PLACE THE GLASS WOULD HAVE RAINED DOWN INTO THE CABIN AND COULD HAVE HAD SIGNIFICANTLY INJURED MYSELF.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
Engine shut off while driving 45mph with no prior warning
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
Engine shut off while driving 45mph with no prior warning
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
THE CAR DRIFTS ALL OVER THE HIGHWAY AT NORMAL HIGHWAY SPEEDS. IT IS AS IF I AM ALWAYS FIGHTING A STRONG WIND. IT IS VERY DISTRACTING AND DANGEROUS. SEEMS LIKE ANYTHING OVER 60MPH IS VERY CHALLENGING TO KEEP BETWEEN THE LINES. I TOOK IT TO THE DEALER ON 2/01/2020 AND WAS TOLD THAT THIS IS NORMAL FOR THESE SPORTS SUV'S. THEY ALL DO IT. VERY DISCOURAGING. THIS WAS NOTICED ABOUT 10,000 MILES AGO AND SEEMS TO BE GETTING WORSE. THE CAR HAS 43,000 NOW
Too few reports in this category for a page of its own — they appear in the full complaint list.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
The contact owns a 2017 Infiniti QX50. The contact stated while driving 40 MPH and making a right turn, the vehicle shifted into neutral independently and there was a grinding sound coming from the vehicle. The contact shifted the gear shifter back into drive to resume normal driving. The contact stated that the failure was experienced twice. The vehicle was taken to the dealer. The dealer test drove the vehicle but was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The approximate failure mileage was 45,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
Engine light is on - transmission output speed sensor. Vehicle was inspect by Pep Boys # 208 My vehicle don't want to pick up speed. I don't know what caused the problem.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .