2014 INFINITI QX60 Hybrid Engine Problems

The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the Vehicle Stability Assist (VSA) System warning light and the brake system failure warning light were illuminated. The vehicle was taken to the dealer; however, no failure was found. The failure recurred. The contact related the failure to NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System). The manufacturer was not made aware of the failure. The failure mileage was approximately 80,700.

NHTSA ID

11518618

Incident

Mar 24, 2023

Mileage

80,700 mi

The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated while driving from a complete stop, the accelerator pedal was depressed and the vehicle started shuddering, jerking, and hesitated to respond. An unknown warning light was illuminated. The contact was able to continue driving however, the failure persisted. The vehicle was taken to the dealer where it was diagnosed that the spark plugs and ignition coils needed to be replaced. The vehicle was not repaired and the failure persisted. The contact stated that on another occasion while driving and coming to a complete stop, the vehicle stalled. The vehicle was pushed to an independent mechanic who completed an unknown repair; however, the failure reoccurred. The vehicle was then taken to an independent mechanic where the sparks plugs and ignition coils were replaced. The failure reoccurred two weeks later. The contact later received notification of NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) and the vehicle was towed to the dealer where the recall repair was completed. Additionally, the dealer diagnosed that the CVT transmission needed to be replaced. The vehicle was not repaired. The vehicle was then towed back to the residence. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000.

NHTSA ID

11484464

Incident

Sep 14, 2018

Mileage

89,000 mi

The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while at a complete stop, the vehicle would hesitate without warning upon depression of the accelerator pedal. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to do the recall repair was not available. The contact had taken the vehicle to a dealer where it was left in their possession; the contact was given a loaner vehicle until the recall could be serviced. Months later, the contact received a call from the dealer that parts were now available and that her vehicle was repaired. Upon return of the vehicle, the contact stated that the original failure persisted and the vehicle was returned to the dealer. Once at the dealer, the vehicle was diagnosed with transmission failure and the contact was given an estimate for the repair. The manufacturer had been notified of the failure and verified that the recall was serviced and no additional assistance was offered. The vehicle was not repaired. The failure mileage was approximately 120,000. Parts distribution disconnect.

NHTSA ID

11457117

Incident

Nov 1, 2021

Mileage

120,000 mi

The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while at a complete stop, the vehicle would jerk upon acceleration without warning. The contact had taken the vehicle to the dealer and was informed that the jerking was a normal vehicle since the vehicle was a hybrid. As the failure persisted, the contact went to the manufacturer's website and discovered that her vehicle had been placed under NHTSA Campaign Number: 21V774000(ENGINE AND ENGINE COOLING, HYBRID PROPULSION SYSTEM); however, the parts for the repair were not available. The manufacturer was also notified of the recall and offered no assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was unknown. Vin tool confirms parts not available.

NHTSA ID

11453365

Incident

Oct 25, 2017

The contact owns a 2014 Infiniti QX60. The contact received a recall notification for NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11448229

Incident

Jan 20, 2022

The contact owns a 2014 Infiniti QX60 Hybrid. The contact received notification of NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

NHTSA ID

11444734

Incident

Nov 1, 2021

TL* THE CONTACT OWNS A 2014 INFINITI QX60 HYBRID. WHILE DRIVING 60 MPH, AN ABNORMAL NOISE WAS HEARD WITHOUT WARNING WHEN SHIFTING INTO FIRST GEAR. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE CONTACT NOTICED GREEN ANTIFREEZE LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO SANFORD INFINITI (995 RINEHART RD, SANFORD, FL 32771, (407) 710-2224) FOR A ROUTINE INSPECTION AND IT WAS DIAGNOSED THAT THE AIR CONDITIONER EVAPORATOR CORE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.

NHTSA ID

11233776

Incident

Mar 13, 2019

Mileage

53,000 mi

TL* THE CONTACT OWNS A 2014 INFINITI QX60 HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK AND JERKED VIOLENTLY. ADDITIONALLY, AN ABNORMAL KNOCKING NOISE WAS HEARD AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

NHTSA ID

11194625

Incident

Apr 1, 2016

Mileage

80,000 mi

WE PURCHASED THE CAR IN NOVEMBER 11, 2013 AND THE PROBLEMS STARTED SHORTLY THEREAFTER. WE HAVE EXTENSIVE PAPERWORK OVER THE COURSE OF 4 YEARS THAT CONFIRMS THE NUMEROUS TIMES WE'VE UNSUCCESSFULLY ATTEMPTED TO GET INFINITI TO SOLVE THE PROBLEMS. AT ONE POINT, INFINITI SUPPOSEDLY FIXED THE PROBLEM BY COMPLETELY CHANGING OUT THE SOFTWARE BUT THE PROBLEMS RETURNED. IN FACT, EVERY SINGLE TIME WE BROUGHT THE CAR TO INFINITI, EVEN IF IT WAS JUST FOR AN OIL CHANGE OR ROUTINE SERVICE, WE INFORMED THE DEALERSHIP THAT THE CAR WASN'T FUNCTIONING CORRECTLY. WE HAVE PUT ONLY 37,000 MILES ON THE CAR AND WE'VE TAKEN VERY GOOD CARE OF IT, PERFORMED EVERY SCHEDULED OIL CHANGE, USE ONLY PREMIUM GAS, ETC. FROM ALMOST AS SOON AS WE TOOK POSSESSION, WE BEGIN EXPERIENCING SEVERE ISSUES: "HIGH REVVING WHEN IDLING "LAG/HESITATION WHEN ACCELERATING FROM A DEAD STOP "HIGH REVVING WHEN APPLYING THE BRAKES. WE WERE TOLD TO NOT DRIVE THE CAR IN SPORT MODE WITH THE AIR CONDITION RUNNING. "TRANSMISSION HAS NEEDED SOFTWARE UPDATES "EXTREMELY LOUD SOUNDS FROM THE ENGINE "JUDDERING, ALMOST STALLING BECAUSE ENGINE IS NOT GETTING A STEADY SUPPLY OF AIR, FUEL OR POWER "FUEL TANK IS SLOW TO FILL AND FILLING NOZZLE SHUTS OFF BEFORE TANK IS FULL "MUCH LOWER MILEAGE THAN PROMISED - NO BETTER THAN A CONVENTIONAL ENGINE CAR REGARDLESS OF WHETHER IT IS ECONOMY, REGULAR OR SPORT MODE "BRAKING ISSUES. TOLD TO NOT DRIVE IN A LOWER GEAR GOING DOWN THE STEEP HILLS AS THE BRAKING ACTUALLY CHARGED THE HYBRID MOTOR EVEN THOUGH IT CAUSED OUR BRAKES TO WEAR OUT PREMATURELY. GIVEN THE LITANY OF UNREPAIRABLE PROBLEMS THAT RENDER THIS CAR UNSAFE TO DRIVE WITH MY KIDS, I THOUGHT THE NHTSA WOULD LIKE TO BE MADE AWARE IN THE EVENT THERE ARE OTHER CONSUMERS WITH SIMILAR PROBLEMS. I'VE REQUESTED THAT INFINITI INITIATE A REPURCHASE FOR MY QX60 HYBRID BASED ON MY STATE'S LEMON LAW.

NHTSA ID

11065779

Incident

Jan 29, 2018