2014 INFINITI QX60 Hybrid Problems

The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while driving at an undisclosed speed, the check engine and HEV warning lights illuminated. The contact stated the vehicle was shaking abnormally. The vehicle was taken to the dealer where it was diagnosed with a leaking seal. The contact was informed that the seal needed to be replaced. The vehicle was repaired. The contact stated a month later the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with misfires in the cylinder and that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and provided a monetary discount towards the cost of the repair. The failure mileage was approximately 39,000.

The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated while driving occasionally and making a left or right turn, the wheels became stuck. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the electronic coupler assembly needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that he would receive a call back. The manufacturer was not notified of the failure. The failure mileage was approximately 145,000.

The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the Vehicle Stability Assist (VSA) System warning light and the brake system failure warning light were illuminated. The vehicle was taken to the dealer; however, no failure was found. The failure recurred. The contact related the failure to NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System). The manufacturer was not made aware of the failure. The failure mileage was approximately 80,700.

The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated while driving from a complete stop, the accelerator pedal was depressed and the vehicle started shuddering, jerking, and hesitated to respond. An unknown warning light was illuminated. The contact was able to continue driving however, the failure persisted. The vehicle was taken to the dealer where it was diagnosed that the spark plugs and ignition coils needed to be replaced. The vehicle was not repaired and the failure persisted. The contact stated that on another occasion while driving and coming to a complete stop, the vehicle stalled. The vehicle was pushed to an independent mechanic who completed an unknown repair; however, the failure reoccurred. The vehicle was then taken to an independent mechanic where the sparks plugs and ignition coils were replaced. The failure reoccurred two weeks later. The contact later received notification of NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) and the vehicle was towed to the dealer where the recall repair was completed. Additionally, the dealer diagnosed that the CVT transmission needed to be replaced. The vehicle was not repaired. The vehicle was then towed back to the residence. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000.

The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the Vehicle Stability Assist (VSA) System warning light and the brake system failure warning light were illuminated. The vehicle was taken to the dealer; however, no failure was found. The failure recurred. The contact related the failure to NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System). The manufacturer was not made aware of the failure. The failure mileage was approximately 80,700.

The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while at a complete stop, the vehicle would hesitate without warning upon depression of the accelerator pedal. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to do the recall repair was not available. The contact had taken the vehicle to a dealer where it was left in their possession; the contact was given a loaner vehicle until the recall could be serviced. Months later, the contact received a call from the dealer that parts were now available and that her vehicle was repaired. Upon return of the vehicle, the contact stated that the original failure persisted and the vehicle was returned to the dealer. Once at the dealer, the vehicle was diagnosed with transmission failure and the contact was given an estimate for the repair. The manufacturer had been notified of the failure and verified that the recall was serviced and no additional assistance was offered. The vehicle was not repaired. The failure mileage was approximately 120,000. Parts distribution disconnect.

I HAVE TWO CONCERNS THAT NEED TO BE ADDRESSED BECAUSE THEY HAVE BEEN GOING ON FOR A FEW YEARS. THE CAR WOULD SHORT OF 'STALL' DURING ACCELERATION (CAR IS STILL ON)NO MATTER WHICH DRIVING MODE (ECO, STANDARD OR SPORT), WHICH IS A MAJOR CONCERN. IT HAD A RECALL ON THE SOFTWARE A FEW YEARS AGO, WHICH APPARENTLY WAS SUPPOSED TO FIX THE ISSUE . HOWEVER, IT HAS NOT AND I HAVE TAKEN IT IN SEVERAL TIMES FOR THE SAME ISSUE BUT THE DEALERSHIP COULD NOT FIND ANY PROBLEMS. YET THE SAME YEAR AND MODEL MINUS THE HYBRID IS CURRENTLY RECALLED FOR THE SAME ISSUE. IT'S A CONCERN WHEN MY KIDS ARE IN THE CAR AND IT STALLS WHILE MAKING A LEFT HAND TURN. OTHER ISSUE IS WHEN I HAVE THE DRIVER ASSIST ON AND A CAR NEXT TO ME IN A SEPARATE LANE MAKES EITHER A RIGHT OR LEFT HAND TURN AND MY CAR WOULD IMMEDIATELY BRAKE. THIS IS A CONCERN BECAUSE OF THE HIGH POSSIBILITY OF GETTING REAR ENDED.

AS I START TO ACCELERATE I CAN FEEL THE CAR STUTTER AT TIMES. WHEN I'M AT FULL ACCELERATION THE CAR SEEMS TO RUN FINE, BUT AS I START SLOWING DOWN UNDER 5 MILES AN HOUR I CAN FEEL A STUTTER AGAIN.

TL* THE CONTACT OWNS A 2014 INFINITI QX60 HYBRID. WHILE DRIVING APPROXIMATELY 30 MPH UPHILL, THE VEHICLE JERKED AND LOST POWER WITHOUT WARNING. THE FAILURE OCCURRED SEVERAL TIMES. THE DEALER DIAGNOSED THAT THE CVT NEEDED TO BE REPROGRAMMED OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED AN EXTENDED WARRANTY FROM THE MANUFACTURER ADDRESSING THE CVT ISSUE, BUT THE MANUFACTURER WOULD NOT HONOR THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 81,000.

SEPARATE BUT RELATED ISSUES: 1) CRASH- CAR WAS PARKED AT A GAS STATION WITH NOBODY INSIDE; AFTER A MINUTE OR TWO IT REVERSED, TURNED, CAME TO A STOP, THEN MOVED FORWARD AND CRASHED INTO A WALL. HAVE GAS STATION SURVEILLANCE VIDEO FOOTAGE TO SHOW. HAS BEEN DESCRIBED AS "HAUNTED." PERHAPS RELATED TO ACCIDENT AVOIDANCE SYSTEMS. 2) POWER DOES NOT ENGAGE ON INCLINE- ON SEVERAL OCCASIONS (REPEATABLE) WHEN THE CAR IS ON A MODEST INCLINE AND STOPPED, THE FORWARD POWER DOES NOT ENGAGE CAUSING CAR TO ROLL BACKWARD. GAS MUST BE PRESSED TO 3/4 FULL SPEED IN ORDER TO ENGAGE POWER. 3) TRANSMISSION DESIGN FLAW- IN ANY GEAR OTHER THAN PARK, THE CAR CAN ROLL FREELY IN ANY DIRECTION, WITH OR WITHOUT ENGINE RUNNING. FOR EXAMPLE IF FACING DOWNHILL AND IN REVERSE, WITH CAR RUNNING, THE CAR CAN ROLL FORWARD WITHOUT STOP OR RESISTANCE FROM THE TRANSMISSION / ENGINE OR STALLING OUT, HENCE LOCKING THE ENGINE. 4) BATTERY ISSUE- ON TWO SEPARATE OCCASIONS WITHIN A FEW MONTHS OF PURCHASE, THE BATTERY WAS COMPLETELY DEPLETED REQUIRING A JUMP START. GIVEN ALL THE ELECTRONICS IN THE CAR THAT PREVENT SUCH A THING (LIGHTS TURN OFF, CAN'T LOCK KEYS IN CAR, ETC) SEEMS IMPOSSIBLE. DEALER FOUND NO CAUSE.

TL* THE CONTACT OWNS A 2014 INFINITI QX60 HYBRID. WHILE DRIVING 60 MPH, AN ABNORMAL NOISE WAS HEARD WITHOUT WARNING WHEN SHIFTING INTO FIRST GEAR. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE CONTACT NOTICED GREEN ANTIFREEZE LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO SANFORD INFINITI (995 RINEHART RD, SANFORD, FL 32771, (407) 710-2224) FOR A ROUTINE INSPECTION AND IT WAS DIAGNOSED THAT THE AIR CONDITIONER EVAPORATOR CORE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.

WHILE DRIVING APPROXIMATELY 65 MILES AN HOUR IN MY 2 WEEK OLD INFINITI Q60 I WAS STARTLED BY THE SOUND OF WHAT I THOUGHT WAS A GUNSHOT. MY HUSBAND INSTRUCTED ME TO PULL OFF TO THE SIDE OF THE ROAD AS HE THOUGHT PERHAPS A TIRE HAD BLOWN. TO OUR SURPRISE THE SUNROOF HAD EXPLODED. THIS RESULTED IN A LARGE HOLE WITH GLASS FACING UPWARD. LUCKILY NO ONE WAS INJURED BY THE GLASS THAT ENTERED THE VEHICLE. *TR

WE PURCHASED THE CAR IN NOVEMBER 11, 2013 AND THE PROBLEMS STARTED SHORTLY THEREAFTER. WE HAVE EXTENSIVE PAPERWORK OVER THE COURSE OF 4 YEARS THAT CONFIRMS THE NUMEROUS TIMES WE'VE UNSUCCESSFULLY ATTEMPTED TO GET INFINITI TO SOLVE THE PROBLEMS. AT ONE POINT, INFINITI SUPPOSEDLY FIXED THE PROBLEM BY COMPLETELY CHANGING OUT THE SOFTWARE BUT THE PROBLEMS RETURNED. IN FACT, EVERY SINGLE TIME WE BROUGHT THE CAR TO INFINITI, EVEN IF IT WAS JUST FOR AN OIL CHANGE OR ROUTINE SERVICE, WE INFORMED THE DEALERSHIP THAT THE CAR WASN'T FUNCTIONING CORRECTLY. WE HAVE PUT ONLY 37,000 MILES ON THE CAR AND WE'VE TAKEN VERY GOOD CARE OF IT, PERFORMED EVERY SCHEDULED OIL CHANGE, USE ONLY PREMIUM GAS, ETC. FROM ALMOST AS SOON AS WE TOOK POSSESSION, WE BEGIN EXPERIENCING SEVERE ISSUES: "HIGH REVVING WHEN IDLING "LAG/HESITATION WHEN ACCELERATING FROM A DEAD STOP "HIGH REVVING WHEN APPLYING THE BRAKES. WE WERE TOLD TO NOT DRIVE THE CAR IN SPORT MODE WITH THE AIR CONDITION RUNNING. "TRANSMISSION HAS NEEDED SOFTWARE UPDATES "EXTREMELY LOUD SOUNDS FROM THE ENGINE "JUDDERING, ALMOST STALLING BECAUSE ENGINE IS NOT GETTING A STEADY SUPPLY OF AIR, FUEL OR POWER "FUEL TANK IS SLOW TO FILL AND FILLING NOZZLE SHUTS OFF BEFORE TANK IS FULL "MUCH LOWER MILEAGE THAN PROMISED - NO BETTER THAN A CONVENTIONAL ENGINE CAR REGARDLESS OF WHETHER IT IS ECONOMY, REGULAR OR SPORT MODE "BRAKING ISSUES. TOLD TO NOT DRIVE IN A LOWER GEAR GOING DOWN THE STEEP HILLS AS THE BRAKING ACTUALLY CHARGED THE HYBRID MOTOR EVEN THOUGH IT CAUSED OUR BRAKES TO WEAR OUT PREMATURELY. GIVEN THE LITANY OF UNREPAIRABLE PROBLEMS THAT RENDER THIS CAR UNSAFE TO DRIVE WITH MY KIDS, I THOUGHT THE NHTSA WOULD LIKE TO BE MADE AWARE IN THE EVENT THERE ARE OTHER CONSUMERS WITH SIMILAR PROBLEMS. I'VE REQUESTED THAT INFINITI INITIATE A REPURCHASE FOR MY QX60 HYBRID BASED ON MY STATE'S LEMON LAW.

THIS IS THE SECOND TIME MY CAR HAS ROLLED WITH MY CHILD INSIDE THE VEHICLE I HAD THE CAR IN MY DRIVEWAY WHICH IS ON A LEVEL GROUND NOT ELEVATED I PUT MY CAR IN PARK AND OPENED THE DOOR BECAUSE I REALIZED I HAD TO RUN INTO THE GARAGE TO CLOSE IT AND THE CAR STARTED ROLLING THIS TIME MY DRIVER DOOR GOT CAUGHT ON THE HOUSE AND NOW I HAVE OVER $3000 IN REPAIRS THE FIRST TIME NO DAMAGE TO MY CAR OTHER THAN MY SON GOING THROUGH EMOTIONAL TRAUMA AND MYSELF TOO . THE CAR ROLLED IN PARK IN MY DRIVEWAY OUT INTO THE ROAD WITH MY SON IN IT . THE CAR STOPPED WHEN IT HIT THE CURB OF THE SIDEWALK

TL ' THE CONTACT OWNS A 2014 INFINITI QX60 HYBRID. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE DEALER UPDATED THE SOFTWARE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 4,300. JCC UPDATED 10/1/14*CN UPDATED 3/30/2015 *JS

The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while driving at various speeds, the front passenger’s side low beam headlight started to dim and then became inoperable. The contact then stated that on another day, the front driver’s side low beam headlight became inoperable. No warning light was illuminated. The vehicle was not diagnosed. The vehicle was not repaired. The dealer was contacted and the contact was currently at the dealer The failure mileage was 101,966.

PURCHASED NEW 2014 QX60 HYBRID EQUIPPED WITH TECHNOLOGY PACKAGE, INCLUDING INTELLIGENT BRAKE ASSIST WITH FORWARD COLLISION WARNING, AND DISTANCE CONTROL ASSIST. INITIALLY THE ONLY ISSUE WAS THE VEHICLE HESITATING WHEN STARTING FROM A STOP. THE DEALERSHIP CLAIMED THE VEHICLE NEEDED A BREAK-IN PERIOD TO OPTIMIZE THE ENGINE AND HYBRID SYSTEM. TWO WEEKS LATER AS I WAS DRIVING THROUGH A PARKING LOT LESS THAN 15 MPH, THE DRIVER SEAT BELT SUDDENLY PRE-TENSED TIGHTLY AS I APPLIED THE BRAKES, SUDDENLY PINNING ME TO SEAT UNTIL VEHICLE WAS COMPLETELY STOPPED. IT HAPPENED AGAIN THE NEXT DAY WHEN GENTLY APPLYING BRAKE WHILE DRIVING AT LOW SPEED ON RESIDENTIAL STREET. TOOK VEHICLE TO DEALERSHIP AND EXPLAINED EACH TIME IT HAPPENED WHEN APPLYING BRAKES AT LOW SPEED WITH NO VEHICLES OR OBSTACLES IN VICINITY. THE DEALERSHIP SERVICE CHECKED THE VEHICLE OVER 24 HOURS AND COULD NOT DETECT THE PROBLEM, RETURNING THE VEHICLE TO ME. AFTER A WEEK IT BEGAN AGAIN, EACH TIME TIGHTENING QUICKLY AND PINNING ME INTO MY SEAT UNTIL VEHICLE COMPLETELY STOPPED. OCCURRED RANDOMLY AT SPEEDS LESS THAN 20MPH AND NO CARS, PEDESTRIANS OR OBSTACLES NEAR VEHICLE. NO ALARMS, NO WARNING AND NO REASON. NOW AFRAID TO DRIVE THE VEHICLE AS IT OCCURRED AS OFTEN AS 3 TIMES IN LESS THAN 24HRS, I LEFT MY VEHICLE AT DEALERSHIP FOR SERVICE AGAIN. AFTER SEVERAL DAYS, BOTH SERVICE REPRESENTATIVE AND SERVICE MANAGER STATED THEY WERE ABLE TO DUPLICATE THE PROBLEM AND THE SEAT BELT IS NOT COMMUNICATING WITH AIRBAG/SAFETY SYSTEM OR RECOGNIZE THE HYBRID SYSTEM. SERVICE REPRESENTATIVE CONFIRMED OTHER QX60 HYBRIDS DETECTED SAME SEAT BELT MALFUNCTIONING DURING MANUFACTURING LINE TEST. MY QX60 HYBRID IS STILL IN DEALERSHIP SERVICE AFTER TWO WEEKS AND THEY CANNOT DETERMINE CAUSE OF SEAT BELT MALFUNCTIONING. *TR