2018 INFINITI QX60 Powertrain (other) Problems

Subject of Complaint: Severe odometer fraud, mileage tampering, and title misrepresentation by the selling dealership: Phenix Motors, LLC ([XXX]), operated by [XXX]. The Discrepancy: The vehicle was sold to me with a falsely represented odometer reading. Subsequent electronic diagnostics and vehicle history reports reveal that the actual mileage is severely discrepant from the mileage disclosed on the official bill of sale and title paperwork provided by Phenix Motors, LLC. The dealership has since explicitly refused to participate in state-level consumer mediation with the Mississippi Attorney General's Office.Current Status & Evidence Location: The vehicle is currently completely inoperable with a dead dashboard/ECM display. On XXX, the financing lender, Magnolia Federal Credit Union, executed a repossession of the vehicle. Under the FTC Holder Rule, the lender is fully aware of the fraud claims. The physical car and its electronic control modules (the core evidence of the fraud) are currently being held by the lender's agent: United Auto Recovery (Account reference partial VIN: [XXX]).State Action & Reference History:Mississippi Attorney General's Office: Consumer Protection Division File closed due to Dealer Principal's ([XXX]) formal refusal to mediate.State Licensing Authority Contact: [XXX], Mississippi Motor Vehicle Commission / Mississippi Department of Revenue (Title and Dealer Enforcement Division: [XXX]).Request: I am requesting a formal federal investigation into Phenix Motors, LLC for systemic odometer manipulation, and a formal safety/title flag placed on this VIN to prevent the lender or dealer from washing the title or liquidating the vehicle at auction before the electronic evidence can be audited. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11752471

Incident

Feb 20, 2026

The vehicle shudders and jerks when you accelerate after that it good to go this is so aggravating but I love my Infiniti so much can Infiniti fix this problem and upgrade my transmission

NHTSA ID

11733782

Incident

Mar 1, 2026

1. Airbags and seatbelt lights: The vehicle airbags light and seatbelt lights keeps flashing and after taking it to the dealer, they keep suggesting buying a new passenger seat assembly coasting thousands of dollars. Many similar complaints online with no resolutions or temporary solutions by the dealers. 2. CVT transmission problem: Vehicle jerking, and hesitating when driving. Vehicle also struggling to find the right amount of power. Dealer installed new transmission for free under extended manufacturer warranty. Problem is still there and has gotten worse. Struggling to accelerate or even lose power. Vehicle not in a drivable state with significant safety issue. Dealer insists there is nothing wrong after 3 subsequent visits after the first transmission installation. Vehicle pretty much totaled due to main component failure.

NHTSA ID

11716975

Incident

Nov 18, 2025

The rear differential is messed up on this truck, and there is grinding noise - when i turn left or right, and there,s a whinning noise while driving, and also black fluid drips from in between the oil pan, and transmission and hissing sound when turned on..

NHTSA ID

11633450

Incident

Dec 30, 2024

Car is slipping and have had CV joints checked, fluids replaced. Was told it was the differential coupling. Looked it up and many, many others are having the same issue. This is a safety concern because the transmission is slipping on these cars when they get to 50,000+ miles.

NHTSA ID

11622556

Incident

Oct 28, 2024

Check Engine light came on. Diagnosis revealed timing chain needs to be replaced. Mileage is past the warranty but years is not past the warranty. Repair comes just a couple of months after gear shift locked up and full gear shift assembly had to be replaced.

NHTSA ID

11610790

Incident

Jun 21, 2024

Malfunction of Power Train from 2018 Infiniti QX60. On July 19th, I visited Infiniti of Beachwood due to engine error light (error code P0776, CVT tranmission malfunction) of 2018 Infiniti QX60 (VIN: 5N1DL0MN0JC533475, mileage 79600). Infiniti dealer service at beachwood asked me wait untill they receive transmission warranty approval from their regional Headquarter. During last 3 weeks, I called more than 20 times but warranty service was still not approved, and on 7th August Infiniti Service manager asked me to bring the car back regardless of driver's safety with mal-functioning transmission when I complained by phone. According to Court Quality Action on March 29th 2022, CVT Warranty of 2015-2018 Infiniti QX60, effective from June 1st 2022, was extended to 96th months/94,000 miles from 72 months/70,000 miles, therefore Infiniti should approve and provide warranty service immediately without approval pending on this. However, Infiniti does not respect Court decision of transmission warranty, nor does not provide warranty service properly timely either including irresponsible attitude of service employees as well. I want Infiniti USA to follow up the court decision of transmission warranty coverage of transmission to be applied immediately to replace it.

NHTSA ID

11537489

Incident

Jul 15, 2023

The contact owns a 2018 Infiniti QX60. The contact stated that while driving 40 MPH or at slower speeds, the All-Wheel Drive (AWD) failed to function as designed, causing the passenger’s side rear tire to spin. The contact stated that the vehicle was hesitating while attempting to accelerate. There were no warning lights illuminated. The contact took the vehicle to the dealer and was informed that the rear-end electric coupling needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure however, the vehicle was not covered under recall or TSB. The approximate failure mileage was 94,000.

NHTSA ID

11484628

Incident

Aug 18, 2022

Mileage

94,000 mi

I purchased my 2018 QX60 in 2021 at Competition Infiniti as a certified pre-own vehicle. I soon began to hear a rattling noise and the steering wheel would vibrate a little. I brought the vehicle back to the dealer several times with this complain and they keep telling me that their is nothing that the can do for me because that’s the way the vehicle is built. The noise as I was told is common in QX60 models and that I’m not the only person that has complained about it. I told him that I don’t expect for a $30,000+ Luxury vehicle to sound that. They also explained to me that it was something that was built in the vehicle to help with fuel efficiency. I think he called it a Droner or something like that. I love the look my vehicle but I hate driving my vehicle because of this noise. I filed a complaint with Infiniti consumer service as well, who instruct me to have the fail inspected by another Infiniti dealer to make sure the dealer is not refusing to fix the problem. I am disgusted that a vehicle that I purchased at an Infiniti dealer is sounding like this. If you can provide any help in this matter, it would be greatly appreciated.

NHTSA ID

11482763

Incident

Feb 1, 2022

Vehicle purchased oct 23, 2021. Same day of purchase the vehicle displayed steering issues and acceleration issues. Vehicle difficult to steer and accelerate or push the pedal to make the vehicle go forward which has caused pain and stress to my arm and leg. Returned vehicle back to dealer next business day and the service center denies any mechanical issue with vehicle upon their alleged vehicle diagnoatic although the service man agreed and confessed to both myslef and the salesman that the vehicle has an issue that is not showing on the diagnoatic based on the service guy driving the vehicle himself. The dealerahip refuses to acknowledge that they sold me a defective 2018 infiniti QX60 with 22,000 miles that feels to have transmission malfunction and steering malfunction. Vehicle sold to me faulty as a lemon and I a feel useless with a vehicle unsafe and uncomfortable to drive on the road.

NHTSA ID

11439552

Incident

Oct 23, 2021

II BOUGHT THIS VEHICLE IN 2019 WITH 16K ON IT THEY REPLACED THE TRANSFER CASE, WITH 73K ON IT I HAD TO REPLACE SAME TRANSFER CASE AGAIN, NOW WITH 93K ITS HAS LEAKED AGAIN. THIS IS A EXPENSIVE VENTURE AS 4 OTHER VEHICLE OWNERS ARE SUFFERING WITH THE SAME PROBLEM

NHTSA ID

11387171

Incident

Dec 27, 2020

Mileage

93,000 mi

THE TRANSMISSION STARTED SHUTTERING IN THE 20-25 MPH RANGE ON 8/16/19. I TOOK IT IN FOR SERVICE THE NEXT DAY AND THEY REPLACED THE TRANSMISSION CONTROL VALVE ON 8/23. THE SHUTTERING RETURNED ON 9/1 AND NOW OCCURS BETWEEN 20 TO 60 MPH. THIS ISSUE OCCURS DURING HIGHWAY OR STREET DRIVING. VEHICLE HAS 31K PLUS MILES

NHTSA ID

11252858

Incident

Aug 16, 2019

Mileage

31,000 mi

TL* THE CONTACT OWNS A 2018 INFINITI QX60. THE CONTACT STATED THAT HE DROVE AND PARKED THE VEHICLE IN HIS HOME GARAGE. LATER ON, THE CONTACT WENT INTO THE GARAGE AND FOUND THAT THE VEHICLE HAD ROLLED BACKWARDS. THE VEHICLE WAS UP AGAINST THE INSIDE OF THE GARAGE DOOR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED INFINITI OF NAPERVILLE (1550 W OGDEN AVE, NAPERVILLE, IL 60540, (630) 241-3000), BUT THE SHOWROOM MANAGER REFUSED TO ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 10,830.

NHTSA ID

11192486

Incident

Dec 31, 2018

Mileage

10,830 mi