2018 INFINITI QX60 Problems

Subject of Complaint: Severe odometer fraud, mileage tampering, and title misrepresentation by the selling dealership: Phenix Motors, LLC ([XXX]), operated by [XXX]. The Discrepancy: The vehicle was sold to me with a falsely represented odometer reading. Subsequent electronic diagnostics and vehicle history reports reveal that the actual mileage is severely discrepant from the mileage disclosed on the official bill of sale and title paperwork provided by Phenix Motors, LLC. The dealership has since explicitly refused to participate in state-level consumer mediation with the Mississippi Attorney General's Office.Current Status & Evidence Location: The vehicle is currently completely inoperable with a dead dashboard/ECM display. On XXX, the financing lender, Magnolia Federal Credit Union, executed a repossession of the vehicle. Under the FTC Holder Rule, the lender is fully aware of the fraud claims. The physical car and its electronic control modules (the core evidence of the fraud) are currently being held by the lender's agent: United Auto Recovery (Account reference partial VIN: [XXX]).State Action & Reference History:Mississippi Attorney General's Office: Consumer Protection Division File closed due to Dealer Principal's ([XXX]) formal refusal to mediate.State Licensing Authority Contact: [XXX], Mississippi Motor Vehicle Commission / Mississippi Department of Revenue (Title and Dealer Enforcement Division: [XXX]).Request: I am requesting a formal federal investigation into Phenix Motors, LLC for systemic odometer manipulation, and a formal safety/title flag placed on this VIN to prevent the lender or dealer from washing the title or liquidating the vehicle at auction before the electronic evidence can be audited. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle shudders and jerks when you accelerate after that it good to go this is so aggravating but I love my Infiniti so much can Infiniti fix this problem and upgrade my transmission

Subject of Complaint: Severe odometer fraud, mileage tampering, and title misrepresentation by the selling dealership: Phenix Motors, LLC ([XXX]), operated by [XXX]. The Discrepancy: The vehicle was sold to me with a falsely represented odometer reading. Subsequent electronic diagnostics and vehicle history reports reveal that the actual mileage is severely discrepant from the mileage disclosed on the official bill of sale and title paperwork provided by Phenix Motors, LLC. The dealership has since explicitly refused to participate in state-level consumer mediation with the Mississippi Attorney General's Office.Current Status & Evidence Location: The vehicle is currently completely inoperable with a dead dashboard/ECM display. On XXX, the financing lender, Magnolia Federal Credit Union, executed a repossession of the vehicle. Under the FTC Holder Rule, the lender is fully aware of the fraud claims. The physical car and its electronic control modules (the core evidence of the fraud) are currently being held by the lender's agent: United Auto Recovery (Account reference partial VIN: [XXX]).State Action & Reference History:Mississippi Attorney General's Office: Consumer Protection Division File closed due to Dealer Principal's ([XXX]) formal refusal to mediate.State Licensing Authority Contact: [XXX], Mississippi Motor Vehicle Commission / Mississippi Department of Revenue (Title and Dealer Enforcement Division: [XXX]).Request: I am requesting a formal federal investigation into Phenix Motors, LLC for systemic odometer manipulation, and a formal safety/title flag placed on this VIN to prevent the lender or dealer from washing the title or liquidating the vehicle at auction before the electronic evidence can be audited. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Infiniti QX60. The contact stated that while driving approximately 50 MPH, the vehicle lost motive power, and the vehicle decelerated to 20 MPH. The contact stated that there was a knocking sound coming from the engine with the Check Engine warning light illuminated. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 126,422.

The vehicle is accelerating and braking randomly without my control.

TL* THE CONTACT OWNS A 2018 INFINITY QX60. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURERS RECALL IN REGARDS TO THE BRAKES HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

1. Airbags and seatbelt lights: The vehicle airbags light and seatbelt lights keeps flashing and after taking it to the dealer, they keep suggesting buying a new passenger seat assembly coasting thousands of dollars. Many similar complaints online with no resolutions or temporary solutions by the dealers. 2. CVT transmission problem: Vehicle jerking, and hesitating when driving. Vehicle also struggling to find the right amount of power. Dealer installed new transmission for free under extended manufacturer warranty. Problem is still there and has gotten worse. Struggling to accelerate or even lose power. Vehicle not in a drivable state with significant safety issue. Dealer insists there is nothing wrong after 3 subsequent visits after the first transmission installation. Vehicle pretty much totaled due to main component failure.

While driving, the vehicle often brakes and accelerates without my control. I've reported this issue before. My brakes are fine, according to the vehicle status.

Subject of Complaint: Severe odometer fraud, mileage tampering, and title misrepresentation by the selling dealership: Phenix Motors, LLC ([XXX]), operated by [XXX]. The Discrepancy: The vehicle was sold to me with a falsely represented odometer reading. Subsequent electronic diagnostics and vehicle history reports reveal that the actual mileage is severely discrepant from the mileage disclosed on the official bill of sale and title paperwork provided by Phenix Motors, LLC. The dealership has since explicitly refused to participate in state-level consumer mediation with the Mississippi Attorney General's Office.Current Status & Evidence Location: The vehicle is currently completely inoperable with a dead dashboard/ECM display. On XXX, the financing lender, Magnolia Federal Credit Union, executed a repossession of the vehicle. Under the FTC Holder Rule, the lender is fully aware of the fraud claims. The physical car and its electronic control modules (the core evidence of the fraud) are currently being held by the lender's agent: United Auto Recovery (Account reference partial VIN: [XXX]).State Action & Reference History:Mississippi Attorney General's Office: Consumer Protection Division File closed due to Dealer Principal's ([XXX]) formal refusal to mediate.State Licensing Authority Contact: [XXX], Mississippi Motor Vehicle Commission / Mississippi Department of Revenue (Title and Dealer Enforcement Division: [XXX]).Request: I am requesting a formal federal investigation into Phenix Motors, LLC for systemic odometer manipulation, and a formal safety/title flag placed on this VIN to prevent the lender or dealer from washing the title or liquidating the vehicle at auction before the electronic evidence can be audited. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Infiniti QX60. The contact stated that while driving approximately 50 MPH, the vehicle lost motive power, and the vehicle decelerated to 20 MPH. The contact stated that there was a knocking sound coming from the engine with the Check Engine warning light illuminated. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 126,422.

1. Airbags and seatbelt lights: The vehicle airbags light and seatbelt lights keeps flashing and after taking it to the dealer, they keep suggesting buying a new passenger seat assembly coasting thousands of dollars. Many similar complaints online with no resolutions or temporary solutions by the dealers. 2. CVT transmission problem: Vehicle jerking, and hesitating when driving. Vehicle also struggling to find the right amount of power. Dealer installed new transmission for free under extended manufacturer warranty. Problem is still there and has gotten worse. Struggling to accelerate or even lose power. Vehicle not in a drivable state with significant safety issue. Dealer insists there is nothing wrong after 3 subsequent visits after the first transmission installation. Vehicle pretty much totaled due to main component failure.

I was doing around 60 mph when a guy to my right did an illegal u turn right in front of my car. The front of my car hit the driver side of his car. There was extensive damage to the front end of my car but my air bags did not go off.

The vehicle is accelerating and braking randomly without my control.

I PURCHASED THIS VEHICLE AS A NEW VEHICLE. SHORTLY AFTER PURCHASING THE VECHICLE I BEGAN TO HEAR RATTLING AND NOISES. I TOOK THE VEHICLE TO THE DEALERSHIP AND THEY REFUSED TO OFFER ASSISTANCE. THE MANUFACTURER DID ASSIST. THEY SENT AN INSPECTOR IN TO REVIEW THE VEHICLE AND THEY GAVE ME COMPENSATION FOR MY NUMEROUS SERVICE VISITS. HOWEVER THE RATTLING REMAINS. ADDITIONALLY THE DRIVER SEAT MOVES BACK AND FORTH AND MG GAS TANK IS LOOSE.

THE DRIVER SEAT ON THIS VEHICLE IS LOOSE. IT ROCKS WHEN I DRIVE. THE VEHICLE IS STILL UNDER WARRANTY; HOWEVER, THE MANUFACTURER/DEALERSHIP HAS NOT RESOLVED THIS ISSUE. I HAVE REPORTED SEVERAL CONCERNS REGARDING THIS VEHICLE.

I PURCHASED THIS VEHICLE AS A NEW VEHICLE. SHORTLY AFTER PURCHASING THE VECHICLE I BEGAN TO HEAR RATTLING AND NOISES. I TOOK THE VEHICLE TO THE DEALERSHIP AND THEY REFUSED TO OFFER ASSISTANCE. THE MANUFACTURER DID ASSIST. THEY SENT AN INSPECTOR IN TO REVIEW THE VEHICLE AND THEY GAVE ME COMPENSATION FOR MY NUMEROUS SERVICE VISITS. HOWEVER THE RATTLING REMAINS. ADDITIONALLY THE DRIVER SEAT MOVES BACK AND FORTH AND MG GAS TANK IS LOOSE.

The power steering seems to lock up on me when making a turn from a complete stop to turning on to a busy highway or street. It is very unsafe. I have seen this same issue on multiple complaint boards online. Below are some links. I am having the exact same issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle purchased oct 23, 2021. Same day of purchase the vehicle displayed steering issues and acceleration issues. Vehicle difficult to steer and accelerate or push the pedal to make the vehicle go forward which has caused pain and stress to my arm and leg. Returned vehicle back to dealer next business day and the service center denies any mechanical issue with vehicle upon their alleged vehicle diagnoatic although the service man agreed and confessed to both myslef and the salesman that the vehicle has an issue that is not showing on the diagnoatic based on the service guy driving the vehicle himself. The dealerahip refuses to acknowledge that they sold me a defective 2018 infiniti QX60 with 22,000 miles that feels to have transmission malfunction and steering malfunction. Vehicle sold to me faulty as a lemon and I a feel useless with a vehicle unsafe and uncomfortable to drive on the road.

The contact owns a 2018 Infiniti QX60. The contact stated that while operating the vehicle with the front driver’s side or front passenger’s side seat belts unlocked, the seat belt not secured message would display on the instrument panel without the audible chime. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 32,000.

The contact owns a 2018 Infiniti QX60. The contact stated while driving 40 MPH, he heard an abnormal sound. The contact stated no warning light was illuminated. The contact was able to park at a nearby parking lot and noticed that the sunroof panel had shattered. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not repaired. The contact then towed the vehicle to Infiniti at HGreg Monrovia (821 E Central Ave, Monrovia, CA 91016: (626) 275-1385) and was informed that the sunroof panel had to be impacted with an object to shatter. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 61,000. The sunroof of my vehicle exploded while driving on the 105 freeway from the airport area in Los Angeles.. I also just found out there is a class action Law Suit. This was extremely dangerous. My life was at risk and order drivers on the freeway. Please don't let Infinity get away with murder. Sunroof on the vehicle exploded while driving on the 105 freeway from the airport area in Los Angeles.. Consumer also found out there is a class action Law Suit.

The contact owns a 2018 Infiniti QX60. The contact stated while driving 25 MPH and making a left turn, the contact stated that the rear of the vehicle was vibrating and shuddering. The contact stated that the vehicle failed to accelerate as needed. The vehicle was taken to the dealer and the contact stated that rear electric coupling needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and a case was filed. The failure mileage was 92,000.

DRIVING THE VEHICLE WITH THE SUNROOF OPEN AND IT MADE A LOUD NOISE SOUNDING LIKE A GUN SHOT. THE LOUD GUN SHOT NOISE OCCURRED A SECOND TIME THEN THE GLASS IN THE ROOF JUST EXPLODED.