2019 INFINITI QX60 Driver assistance Problems

My backup camera is hard to see when I’m backing up at night.

NHTSA ID

11748128

Incident

Jul 1, 2025

COMPONENT/SYSTEM FAILURE: Timing chain and timing chain tensioner/guide assembly failure. The timing chain has stretched prematurely, causing the vehicle to fail to start, loss of acceleration response, check engine light illumination, and audible rattling noise from the engine compartment. The failed components are available for inspection upon request at the dealership. SAFETY RISK: The vehicle would not accelerate when the gas pedal was pressed, creating a dangerous situation where the vehicle could not respond to driver input. This poses a serious safety risk in traffic, highway merging, or emergency evasive situations. Additionally, the failure to start leaves occupants stranded without warning. DEALER CONFIRMATION: The problem has been diagnosed and confirmed by an authorized Infiniti dealer. The dealer determined the cause is timing chain stretching and has quoted $6,500 for repair, which includes timing chain, tensioners, and guides replacement. PRIOR WARNINGS: Approximately one week prior to complete failure, the vehicle began exhibiting a rattling noise from the engine. The check engine light illuminated. Shortly after, the vehicle would not start and would not accelerate when the gas pedal was pressed. KNOWN DEFECT: This is a documented defect. Infiniti Technical Service Bulletin ITB19-027a addresses timing chain-related diagnostic trouble codes on 2017-2024 QX60 vehicles with the VQ35DD engine. The timing chain tensioner and guide failure on VQ-series engines is a well-documented premature wear issue affecting vehicles well before expected service life. At 80,000 miles, this failure is premature and indicative of a design or manufacturing defect, not normal wear. REQUEST: I am requesting NHTSA investigate this safety defect and consider requiring a recall for affected Infiniti QX60 vehicles. Nissan/Infiniti corporate has declined goodwill assistance despite the existence of TSBs acknowledging the issue.

NHTSA ID

11718924

Incident

Feb 11, 2026

The contact owns a 2019 Infiniti QX60. The contact stated that while reversing, the back-up camera malfunctioned and a black screen appeared, causing a visibility hazard for the driver. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V654000 (Back Over Prevention). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 20,000.

NHTSA ID

11601179

Incident

Jul 11, 2024

Mileage

20,000 mi

FEB (sensors) display on our Infiniti QX 60 dashboard - this occurred within several months when we received the car. The car was inspected by their Infiniti Repair dealer and was told the problem was solved. It was not and the same issue appeared after several miles of driving. Reported to Consumer Affairs at Infiniti and was informed its an Infiniti Dealer issue. Further electronic defects occurred as I was not able to change gear from Park to Drive. Infiniti towed the car to their Dealer and purportedly they corrected. The same issue continued and placed several more calls to Infiniti Consumer affairs. Was told "we are sorry but we cant help you". Eventually brought this issue up to the highest level at Infiniti to [XXX] - head of Nissan North America. No action yet again - and was called by an assistant and thanked me for bringing it to his attention. informed Infiniti via email to [XXX] that it can be catastrophic at Front sensors are defective and do not function. I have video's and written correspondence to Infiniti. I am available for a Zoom call or can be contacted at [XXX]. Respectfully yours, [XXX] Brooklyn, NY INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ID

11486977

Incident

Aug 8, 2022

The car engine suddenly shut off itself while I am driving in the middle of the road. The engine and the collision sensor lights were on, I had to fully stop the car and put it into "P" then restart the engine in order to go again. It was a heavy snowing day, I drove pretty slow about 20- 30 mph. It happened twice that day and one of the times I was stopped at the middle of an intersection. There were no warning lamps or any other symptoms at all, and my car still has fuel which the dealer can prove. It's extremely dangerous because my car just suddenly has to stop especially it was a snowing day. I got the car tolled to an Infiniti dealer the next day, they ran a check and did a test drive (was not snowing the next day) but they couldn't duplicate the problem, so they cannot fix anything. Contacted Infiniti Cooperate but they said if the dealer couldn't duplicate the problem, they cannot do anything about it.

NHTSA ID

11448668

Incident

Jan 16, 2022

While driving home from work on the expressway, the FEB indicator came on even though there was no one in front of me for at least 1/4 mile. Then the BCI indicator came on when there was no vehicle behind me. The braking system started to engage for no apparent reason. I previously owned a 2017 QX60 and experienced the same issues. Infiniti could not correct the issue and I was granted a new vehicle under the lemon law. Unfortunately, my current QX60 has too many miles to consider for the lemon law again.

NHTSA ID

11444232

Incident

Dec 17, 2021

The emergency braking system occassionally engages when I am driving. On about four occassions I was driving and the alarm began beeping. The car suddenly began braking. Nothing was directly in front of my vehicle that should have triggered the system. The most recent incident was yesterday, 10/5/21. This afternoon on my way home from work, the following warning appeared after a brief beeping sound, " FEB. Warning. See Owners Manual." A symbol was also lit on the dashboard. This warning remained on until I turned my vehicle off once I arrived home. I have not restarted the vehicle to see if the warning reappears. There have also been at least two instances of the rear sensor going off.

NHTSA ID

11435761

Incident

Oct 6, 2021

TL* THE CONTACT OWNS A 2019 INFINITI QX60. THE CONTACT STATED WHILE REVERSING OUT OF A PARKING GARAGE THERE WAS VEHICLE BEHIND THEM, HOWEVER, THE REVERSE CAMERA DID NOT SHOW THE VEHICLE WAS NEARBY, NOR, DID THE VEHICLE'S ALARM SYSTEM INDICATED A VEHICLE WAS NEARBY. THE CONTACT ENDED UP HITTING THE VEHICLE BEHIND THEM ON THE LEFT BUMPER AREA WITH THE REAR OF THEIR VEHICLE. THE CONTACT'S VEHICLE WAS NOT TOWED. THE CONTACT DID NOT RECEIVE ANY INJURIES, NOR, DID THE PERSON IN THE OTHER VEHICLE. NO MEDICAL ATTENTION WAS NEEDED. A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THEIR VEHICLE RECEIVED DAMAGE TO THE REAR OF THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V654000 (BACK OVER PREVENTION), HOWEVER, THE VEHICLE HAD NOT BEEN REPAIRED FOR THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.

NHTSA ID

11317736

Incident

Jan 24, 2020

Mileage

4,000 mi

TL* THE CONTACT OWNS A 2019 INFINITI QX60. WHILE THE CONTACT WAS BACKING OUT OF HIS DRIVEWAY, THERE WAS A BLINDSPOT ON THE BACK UP CAMERA AND HE BACKED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES. THE CONTACT STATED THAT HE RECENTLY RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V654000 (BACK OVER PREVENTION). THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 450.

NHTSA ID

11282471

Incident

Sep 11, 2019

Mileage

450 mi

TL* THE CONTACT OWNS A 2020 (NA) INFINITI QX60. WHILE IDLING, THE VEHICLE SPONTANEOUSLY ACCELERATED. ADDITIONALLY, THE RPMS INCREASED TO 7,000 FOR 20 SECONDS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO INFINITI OF WILLIAMSVILLE (8137 MAIN ST, WILLIAMSVILLE, NY 14221, (716) 633-9585), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 1,000.

NHTSA ID

11251933

Incident

Aug 6, 2019

Mileage

1,000 mi

TL* THE CONTACT OWNS A 2019 INFINITI QX60. WHILE DRIVING 35 MPH WITH THE DRIVER ASSIST SYSTEM ACTIVATED, THE FORWARD COLLISION AVOIDANCE WITH PEDESTRIAN DETECTION SYSTEM WARNING INDICATOR ILLUMINATED. AS A RESULT, THE DRIVER ASSIST SYSTEM DEACTIVATED. THE CONTACT STATED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO BEAVERTON INFINITI (LOCATED AT 9500 SW CANYON RD, PORTLAND, OR 97225, (503) 626-8822) SEVERAL TIMES, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE DEALER ALSO STATED THAT THE SUN/PANORAMIC ROOF MOTOR AND HEADLINER NEEDED TO BE REPLACED. THE SUN ROOF MOTOR WAS REPAIRED, BUT THE HEADLINER WAS NOT. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 8,500.

NHTSA ID

11220204

Incident

Apr 19, 2019

Mileage

8,500 mi