2001 International 4700 Lp

THIS INVESTIGATION FOCUSED ON INTERNATIONAL MEDIUM DUTY TRUCKSAND SCHOOL BUS CHASSIS WEIGHING UP TO 33,000 POUNDS, EQUIPPED WITH HYDRAULIC BRAKES AND BUILT WITH THE BOSCH ZERO OFFSET PIN SLIDE (ZOPS)BRAKE SYSTEM CALIPERS.INTERNATIONAL USED THE ZOPS CALIPERS FROM APRIL 1997 THROUGH JUNE 2002.ODI WAS CONCERNED ABOUT REPORTS OF THE BRAKE CALIPERS STICKING IN THE APPLIED POSITION, RESULTING IN EXCESSIVE HEAT.AS THE INVESTIGATION PROGRESSED, ODI BECAME AWARE OF WHEEL END FIRES, SOME OF WHICH OCCURRED ON SCHOOL BUSES.DURING THE INVESTIGATION ODI OBTAINED WARRANTY DATA WHICH WAS SORTED AND ANALYZED BY VRTC TEST ENGINEERS AND ODI TO GAIN AN UNDERSTANDING OF THE MAGNITUDE OF THE PROBLEM.AFTER A THOROUGH WARRANTY DATA ANALYSIS, RELATED TESTING AND DOCUMENT REVIEWS, ODI MET WITH INTERNATIONAL, SHARED THE DATA ANALYSIS AND SHORTLY AFTERWARDS, INTERNATIONAL AGREED TO A SAFETY RECALL.FURTHER DETAILS ARE INCLUDED ON PAGES 2 - 4.

TL*THE CONTACT OWNS A 2001 INTERNATIONAL 4700LP SERIES BOX TRUCK. WHILE DRIVING WITH THE CRUISE CONTROL ACTIVATED, THE CONTACT NOTICED THAT ALL THE GAUGES ON THE INSTRUMENT PANEL WOULD STOP FUNCTIONING WHEN THE VEHICLE DROVE OVER A BUMP IN THE ROAD. THE ODOMETER ALSO DID NOT INDICATE THE AMOUNT OF MILES TRAVELED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP BUT WAS OFFERED NO ASSISTANCE. THE CURRENT AND FAILURE MILEAGES WERE UNKNOWN. UPDATED 07/26/10. *LJ THE CONSUMER STATED THE SPEEDOMETER WAS NOT WORKING, AS WELL AS THE FUEL GAUGE, TEMP, OIL AND ODOMETER. UPDATED 09/28/10

NHTSA ID

10331157

Incident

May 4, 2010

PLEASE REFERENCE COMPLAINT CONFIRMATION NUMBER 10080983. SUMMARY: I RECENTLY SENT A COMPLAINT REGARDING MY 2001 INTERNATIONAL 4700LP TRUCK AND THE RECENT PROBLEMS WITH THE CALIPERS ON THE HYDRAULIC BRAKING SYSTEM.*AK THE FIRST INCIDENT HAPPENED 05/04/04 WHEN THE LEFT FRONT CALIPER SEIZED. THE SECOND INCIDENT HAPPENED 07/12/04 WHEN THE RIGHT FRONT CALIPER SEIZED. I GOT THE TRUCK REPAIRED AND BACK HOME ON 07/13/04. TODAY 07/14/04 THE REAR LEFT CALIPER SEIZED TODAY. ALL INCIDENTS WERE CAUSED BY THE CALIPERS BECAOMING EXTREMELY HOT AND SEIZING THE BRAKING SYSTEM. THE TRUCK IS BACK AT THE GARAGE FOR MORE REPAIRS. INTERNATIONAL IS NOT WORKING WITH US AT ALL. THE TELL US IT IS OUR PROBLEM. I FOUND YOUR INFORMATION STATING YOUR RECALL CAMPAIGN NUMBER 03V062000 AND ACTION NUMBER EA02034. I AM LOOKING FOR SOME WAY TO GET OUR MONEY BACK FOR THE REPAIRS. TOTAL TODATE IS $1948.00 NOT INCLUDING THE NEW ESTIMATED CHARGES OF $1600.00.

NHTSA ID

10081086

Incident

Jul 14, 2004

Mileage

19,195 mi

I OWN A 2001 INTERNATIONAL 4700 SERIES TRUCK. VIN NUMBER: [XXX]. ON MAY 4, 2004 I WAS TRAVELING IN WEST VIRGINIA WHEN THE LEFT FRONT HUB, BRAKE, AND BRAKE CALIPER GOT EXTREMELY HOT AND CAUGHT ON FIRE. THE TRUCK SEIZED UP ALMOST CAUSING A SEVERE ACCIDENT. I WAS TOWED TO A LOCAL GARAGE AND REPAIRS WERE MADE. THE RESULTS ON THE REPAIR BILL WERE AS FOLLOWS: TROUBLESHOOT BRAKE DEFECTS/COMPLAINTS. CHECK LEFT FRONT WHEEL AND BRAKES. HOSE FLAP BLOCKED FLOW OF FLUID AND CAUSED CALIPER TO HANG WHICH RUINED BRAKE PAD AND ROTOR. REPLACED CALIPER, ROTOR, BRAKE PADS (BOTH SIDES), WHEEL SEAL (LEFT SIDE)AND HOSE. FILLED WITH FLUID AND BLED BRAKES. ALL ADJUSTMENTS OK. TEST DROVE OK. THE REPAIR BILL WAS 735.05. THERE WERE 17333 MILES ON THE TRUCK. THE TOW BILL WAS APPROACH. $400.00. I E-MAILED INTERNATIONAL AND ASKED IF THERE WAS A RECALL ON THE TRUCK OR IF IT WAS UNDER WARRANTY ON 05/13/04. THE REPLY E-MAIL FROM JOHN BARRETT, MANAGER OF CUSTOMER SERIVCES, SAID THERE WAS NO RECALL OR WARRANTY. I E-MAILED BACK ON 05/15/04 AND TOLD HIM I DISAGREE WITH HIS FINDINGS. HIS REPLY WAS INTERNATIONAL KS WERE NOT RESPONSIBLE FOR OUR PROBLEM. I E-MAILED AGAIN ON 05/18/04 ASKING FOR MORE INFORMATION ON THE BRAKES ON THE TRUCK AND THE REPLY WAS "NO WAY IS INTERNATIONAL RESPONSIBLE. YESTERDAY 07/12/04 THE TRUCK HAD 19120 MILES ON IT AND THE SAME THING HAPPENED ONLY ON THE RIGHT HAND DRIVERS SIDE. THE BRAKE, HUB, AND CALIPER GOT EXTREMELY HOT, CAUGHT ON FIRE, AND THE TRUCK SEIZED UP. AGAIN I ALMOST LOST CONTROL AND LEFT THE ROAD. THE TRUCK IS PRESENTLY IN THE GARAGE FOR THE SAME REPAIRS AS ON 05/04/04. THE BILL ESTIMATE IS APPROXIMATELY. $800.00. I CALLED INTERNATIONAL AND ASKED IF THERE WAS A RECALL ON THIS SITUATION. I WAS TOLD NO THERE IS NOT.I FOUND ON YOUR WEB-SITE THAT THERE IS A RECALL CAMPAIGN NUMBER: 03V062000 ACTION NUMBER: [XXX]. I CALLED INTERNATIONAL AGAIN AND WAS TOLD THAT I WAS MAKING THE WHOLE THING UP JUST TO GET MONEY FROM THEM. *LA UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (

NHTSA ID

10080983

Incident

May 4, 2004

Mileage

17,333 mi

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