RoadVitals

2011 Jayco Greyhawk Class C

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Nov 25, 2014
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Sep 14, 2012
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

Overview

Our database contains 4 NHTSA owner-reported complaints for the 2011 Jayco Greyhawk Class C, most frequently naming the electrical, suspension and tires & wheels categories. 3 safety recalls have been issued covering this model year; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical250.0%
  • Suspension125.0%
  • Tires & wheels125.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
12V451000

ELECTRICAL SYSTEM

Sep 14, 2012
1,596 units potentially affected
The defect: Jayco, Inc., (Jayco) is recalling certain model year 2008-2009 and 2011 Greyhawk Class C motorhomes, model year 2008-2011 Melbourne Class C motorhomes, and 2008-2010 Octane Sport Utility travel trailers manufactured from May 21, 2007, through September 10, 2010, equipped with Iota-brand transfer switches. These trailers may have an improper electrical connection at the buss bar on the affected transfer switches. This improper connection may lead to overheating and melting of the transfer switch.
The risk: Overheating and melting of the transfer switch increases the risk of a fire.
The remedy: Jayco will notify owners, and dealers will replace the transfer switch, free of charge. The recall began on October 10, 2012. Owners may contact Jayco at 1-800-283-8267.
JAYCO, INC.View on NHTSA.gov
11V494000

ELECTRICAL SYSTEM

Oct 11, 2011
502 units potentially affected
The defect: JAYCO IS RECALLING CERTAIN MODEL YEAR 2010- 2011 GREYHAWK CLASS C MOTOR HOMES MANUFACTURED FROM MAY 28, 2009, THROUGH SEPTEMBER 22, 2010 FOR AN IMPROPER ELECTRICAL CONNECTION AT THE BUSS BAR ON THE AFFECTED TRANSFER SWITCHES.
The risk: THIS COULD LEAD TO OVERHEATING AND MELTING OF THE TRANSFER SWITCH, INCREASING THE RISK OF A FIRE, INJURY OR DEATH.
The remedy: DEALERS WILL REPLACE THE TRANSFER SWITCH FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT JAYCO AT 1-800-283-8267.
JAYCO, INC.View on NHTSA.gov
10V500000

EQUIPMENT

Oct 21, 2010
836 units potentially affected
The defect: JAYCO IS RECALLING CERTAIN MODEL YEAR 2011 TRAVEL TRAILERS AND FIFTH WHEELS MANUFACTURED FROM AUGUST 16, 2010, THROUGH OCTOBER 1, 2010, EQUIPPED WITH ATWOOD 35 SERIES RANGE OVENS. A POTENTIAL EXISTS FOR A SMALL FRACTURE WITHIN THE LINE DELIVERING GAS TO THE OVEN CAVITY BURNER. SUCH A FRACTURE MAY CAUSE PROPANE GAS TO LEAK FROM THE LINE.
The risk: A PROPANE LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE AND/OR EXPLOSION CAUSING PROPERTY DAMAGE AND/OR PERSONAL INJURY.
The remedy: JAYCO IS WORKING WITH ATWOOD AND WILL REPLACE OR REPAIR THE STOVES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 8, 2010. OWNERS MAY CONTACT ATWOOD AT 1-574-266-4749 OR JAYCO AT 1-574-825-0608.
JAYCO, INC.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Suspension
Filed Nov 25, 2014

NO INCIDENT, BUT INTERESTED IN AN INVESTIGATION BECAUSE OF SAFETY. I AM ALSO INTERESTED IN CHECKING TO SEE IF JAYCO CAN ADDRESS THIS ISSUE WITH 2010-2015 CLASS C MOTORHOME OWNERS. HTTP://WWW.JAYCOOWNERS.COM/FORUMS/SHOWTHREAD.PHP?T=23499 WARNING SUSPENSION PROBLEMS - HELLWIG SPRINGS ADJUSTED INCORRECTLY FROM THE FACTORY JAYCO INCORRECTLY INSTALLED THE HELLWIG HELPER SPRINGS ON MANY GREYHAWK MOTORHOMES WITH THE "J-RIDE" PACKAGE. THIS CAN CAUSE LOSS OF VEHICLE CONTROL AND OR DEATH. THE REDHAWK BRAND MAY ALSO BE AFFECTED. IF YOU OWN A GREYHAWK OR REDHAWK MOTORHOME I STRONGLY SUGGEST YOU INSPECT YOUR HELLWIG SPRINGS ADJUSTMENT. I HAVE ATTACHED PHOTOS OF AN INCORRECTLY ADJUSTED SPRING AND A CORRECTLY ADJUSTED SPRING. IF THE SPRINGS ARE NOT CORRECTLY ADJUSTED THE SPRING SHACKLE CAN FAIL DUE TO THE BOLTS STRIPPING THE THREADS. GIVEN THE WEIGHT OF THE UNIT THE HELLWIG HELPER SPRINGS SHOULD BE ADJUSTED SO THERE IS APPROXIMATELY 3/4" - 1" OF DISTANCE TO THE FACTORY SPRINGS. *TR

NHTSA ID
10660795
Incident
Nov 25, 2014
Electrical
Filed Apr 2, 2014

I AM EXPERIENCING ISSUES WITH CARBON MONOXIDE ENTERING THE INTERIOR OF THE MOTOR HOME WHEN THE GENERATOR IS USED TO PROVIDE ELECTRICAL POWER. THE VEHICLE HAS BEEN TAKEN TO THE AUTHORIZED DEALERSHIP ON THREE OR FOUR PRIOR VISITS (CAMPING WORLD IN ALBUQUERQUE, NEW MEXICO) AND THEY REPORTED THAT THERE IS NOT A PROBLEM. I LIVED IN THE VEHICLE FOR A PERIOD OF TWO MONTHS BETWEEN THE PERIOD OF FEBRUARY 4, 2014 THROUGH MARCH 28, 2014, AND I DISCOVERED THAT CARBON MONOXIDE IS ENTERING THE LIVING AREA OF THE VEHICLE WHILE THE GENERATOR IS OPERATING. THE MOST SIGNIFICANT TIME OF CARBON MONOXIDE ENTRY APPEARS TO BE WHEN THE TEMPERATURE IS BELOW 40 DEGREES AND BETWEEN 11:00 P.M. THROUGH 6:00 A.M. (MOUNTAIN DAYLIGHT TIME). CAMPING WORLD TESTING IS NOT BEING CONDUCTED UNDER SIMILAR OPERATING CONDITIONS (TIME AND TEMPERATURE) AND IS NOT USING ADDITIONAL CARBON MONOXIDE MONITORING EQUIPMENT TO TEST OR DETECT THE LEVELS OF CARBON MONOXIDE INSIDE THE VEHICLE AND THAT IS WHY THEIR TESTING DOES NOT SHOW THE PRESENCE OF CARBON MONOXIDE. I WAS TOLD THAT THEY HAVE RUN THE GENERATOR FOR LONG PERIODS OF TIME AND WAITED FOR THE CARBON MONOXIDE DETECTOR ALARM TO SOUND. WE HAVE BECOME ILL ON SEVERAL OCCASIONS WHILE USING THIS VEHICLE WITH THE GENERATOR RUNNING, SO I NO LONGER USE THE GENERATOR WHILE SLEEPING, AS THE CARBON MONOXIDE DETECTOR ALARM ACTIVATES. *TR

NHTSA ID
10576839
Incident
Aug 31, 2013
Tires & wheels
Filed Mar 13, 2014

TL* THE CONTACT OWNS A 2011 JAYCO GREYHAWK CLASS C MOTOR HOME EQUIPPED WITH A SET OF MICHELIN LTX M/S TIRES, SIZE: LT225/75 R16. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13T012000 (TIRES) IN MID JANUARY 2014. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE TIRES REPLACED BUT THE DEALER STATED THAT THE TIRES WERE UNAVAILABLE. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOTIFIED BUT DID NOT PROVIDE ANY ASSISTANCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

NHTSA ID
10568992
Incident
Mar 13, 2014
Electrical
Filed Sep 14, 2011
Fire reported

ON SEPTEMBER 4 NIGHT A SERIOUS ELECTRICAL FIRE BROKE OUT INSIDE OUR NEW 2011 JAYCO 31SS. IT BURNED THROUGH THE AUTOMATIC TRANSFER SWITCH CONNECTORS, WIRING AND PLASTIC BOX. THE AUTOMATIC TRANSFER SWITCH AND TWO OTHER ELECTRONIC BOXES ARE UNDER THE BED AND THE FIRE COULD HAVE CAUSED SUBSTANTIAL BODILY DAMAGE AND/OR DEATHS. *KB ...UPDATED 08-03-12 *BF UPDATED 08/09/2012 *JS

NHTSA ID
10425398
Incident
Sep 4, 2011

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

INC 22-067

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.

INC 20-007

EQUIPMENT

Informational bulletin for repair that requires the removal of pullout cabinet extension drawers.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Jayco Greyhawk Class C by model year
YearComplaintsRecallsInvestigationsIssue Index
2011Viewing430—
2010110—
2009110—
2008110—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.