2016 Jeep Cherokee Airbags Problems

Took a hard Impact to the rear driver side tire and rear driver door corner small dent(near rear tire), and was spun 180° causing being propelled into a light pole on the passenger front and side. No airbags deployed in the entire vehicle. Multiple people in the vehicle in the vehicle sustained concussions, one also hit their head off the side window which resulted in a large bump forming, and also sustained a fractured rib. No warning lights were on and vehicle had recently been inspected. Currently there is a case opened with JEEP regarding the lack of deployment of the airbag system related to this accident.

NHTSA ID

11751477

Incident

Jul 15, 2026

The vehicle show code B0020-13. This is a fault in the wiring system for the airbags. Caused by Jeep engineering being bad. This has nothing to do with how is driven or used and is a massive safety issue and shuts the entire airbag system down. It requires fix 10-001-20. This issue is so common they have issued a bulletin. The fix is $1100. The fact that this isn't covered by Chrysler is an abomination to safety and is absolutely ridiculous. Then being allowed to not fix air bag issue they know they have caused should be illegal. I'm embarrassed to even have to write this. This is going to kill someone.

NHTSA ID

11750881

Incident

May 1, 2026

From airbags all of them. yes its available for inspection. the airbags deployed while I was driving and I couldn't control the car and ended up in a ditch. yes we were put at risk as well as others on the road. Nobody has inspected vehicle at this time. no prior issues or warnings. It deployed without any warnings. There was NO cause for this to happen, No impact when this ocured.

NHTSA ID

11726104

Incident

Mar 4, 2026

I was going home, speed limit 55 mph, so thats what I was doing. A suv entering a intersection ahead of me, ( i dont have a stop or yield sign, but they do) the suv never stops, rolling into the intersection, as im entering the intersection at 55 mph. I tried avoidance at last second to no avail. My front drivers corner smashed the middle, passenger side of the other suv. My Jeep continues to the right, uncontrollable, stops in someone's front yard, engine still running. The other car swerved to the left, still on the road, rolling on its side. My airbags never deployed, i didnt even get any lights on the dash, i had to shut the engine off. Not one airbag deployed, and nothing even recognized there was something wrong. This car is supposed to have all options for airbags, yet a collision at highway speed, with post wreck travel of less than 50 feet, and not one single air bag deployed. I very literally could have died right there. I honestly dont know how i didn't.

NHTSA ID

11718675

Incident

Oct 1, 2025

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a failed air bag module. The contact was informed that the air bag module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 112,930.

NHTSA ID

11649824

Incident

Mar 10, 2025

Mileage

112,930 mi

Start driving the vehicle multiple times during the operation you get a service airbag message with a code / dtc of b0020-13 which FCA put out a TSB for but when you do take the car in the code is not stored in memory, so they refused to repair it

NHTSA ID

11558022

Incident

Sep 6, 2023

PASSENGER AIRBAG INADVERTENT DEPLOYMENT. WARNING LAMPS: Service airbag system Service parking brake 4wd unavailable Driver seatbelt not fastened Phone unavailable occasionally Check engine DESCRIPTION LEADING UP TO INCIDENT: Several days of seeing warning lamps. Limited driving. Disconnected battery for 8 hrs. Reconnected battery. Backed out of garage into driveway. Sat in car idling at 2000 RPMs with AC on. After 3 mins, passenger airbag deployed. Additional Info: Nothing on passenger seat at time. No work had been done in or around IP. {instrument panel}.

NHTSA ID

11543243

Incident

Sep 4, 2023

The contact owns a 2016 Jeep Cherokee. The contact stated that while his fiancé was driving approximately 35 MPH, the vehicle crashed head-on into a tree. During the crash, the front-end was severely damaged but no air bags deployed. During the crash, the driver sustained head and neck injuries rendering her unconscious. The driver also sustained an injured right knee, leg contusions, and lacerations; along with chest and torso injuries. The driver was transported from the scene to seek medical attention. A police report was taken at the scene. The vehicle was towed from the scene. The vehicle was later deemed destroyed by the insurance company. The cause of the failure was not determined. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 70,000.

NHTSA ID

11498690

Incident

Dec 7, 2022

Mileage

70,000 mi

My wife was involved in an accident due to the other driver making an illegal u-turn. This collision involved a front impact of her Jeep causing several thousand dollars of damage. During this accident, the airbags did not deploy as would have been expected in an accident of this nature.

NHTSA ID

11419576

Incident

Jan 26, 2021

Airbags failed to deploy after front end no-fault collision.

NHTSA ID

11419502

Incident

May 21, 2021

SEVERAL DASHBOARD WARNING LIGHTS LIT UP AT THE SAME TIME (WITH ALARMS SOUNDING CONTINUOUSLY): CHECK ENGINE; PARKING BRAKE; SERVICE AIRBAG SYSTEM, TRACTION CONTROL OFF, SEATBELT WARNING GEAR INDICATOR LIGHTS WERE ALL ON AT THE SAME TIME: P, R, N. D AND THE MANUAL SHIFT +/- INDICATOR (ALL LIT RED) THE TRANSMISSION WOULD NOT SHIFT (OUT OF WHAT FELT LIKE 3RD GEAR) WHILE DRIVING DOWN THE FREEWAY. A FEW TIMES, THE TRANSMISSION WOULD NOT SHIFT OUT OF NEUTRAL, AND I COULD NOT GET THE CAR TO MOVE (AFTER COMING TO A STOP) ON THE OFF RAMP AND ON THE SIDE STREETS. KEY FOB WOULD NOT LOCK OR UNLOCK THE DOORS OR SET THE ALARM

NHTSA ID

11395677

Incident

Feb 10, 2021

Mileage

91,081 mi

IN FRONT END ACCIDENT HITTING A TREE AND AIRBAGS DIDN'T GO OFF.

NHTSA ID

11372862

Incident

Nov 1, 2020

Mileage

36,000 mi

AIR BAG SERVICE LIGHT IS ON. ALSO, THE SEATBELT LIGHT IS ON STATING DRIVER DOES NOT HAVE SEATBELT EVEN WHEN PLUGGED IN. VEHICLE WAS ON THE HIGHWAY WHEN THIS OCCURRED.

NHTSA ID

11363398

Incident

Oct 6, 2020

Mileage

44,000 mi

WAS TURNING LEFT AND VEHICLE SHUT OFF MIDTURN WAS NEARLY REAR ENDED TOOK JEEP IN SHOP DIDN'T FIX WAS STILL UNDER WARRANTY ALSO WAS DRIVING WHEN ALL JEEP INSTRUMENT WARNING LIGHTS CAME ON AND LOST ALL POWER COASTED TO A STOP RESTARTED, SHIFTING BECAME SLUGGISH MOTOR STARTED KNOCKING TOOK TO SHOP TO GET FIX SPEND OVER 2000 BUCKS TO GET FIX NOW THEY WANT 7000 BUCKS FOR ENGINE

NHTSA ID

11350810

Incident

Jul 14, 2020

Mileage

155,000 mi

I WAS DRIVING FOR ABOUT 20 MILES. STOPPED AT A STORE FOR 5 MINUTES, TURNED THE CAR OFF . GOT BACK IN THE CAR AND THE SERVICE AIRBAG SYSTEM LIGHT CAME ON. THEN IT WENT OFF AND ON FOR THE 20 MILE RIDE HOME. THEN IT STAYED ON ALL THE TIME. CALLED THE CAR DEALER AND TOLD THEM ABOUT MY PROBLEM. SAID THAT IT WAS PROBLEM DEFECTIVE. MADE AN APPOINTMENT FOR THE JEEP. WAS TOLD THAT THE INTERMEDIATE SEAT CONNECTOR UNDER THE SEAT WAS BAD. THAT THE PINS RE MAKING A POOR CONNECTION. HAD TO BUY A NEW HARNESS.

NHTSA ID

11342599

Incident

Jul 21, 2020

Mileage

91,376 mi

WHILE DRIVING MY VEHICLE TUES.5/26/2020,WE WERE APPROACHING A STOPLIGHT,WHEN I ACCELERATED TRANSMISSION ACT LIKE IT WAS IN NEUTRAL,SO I LOOKED AND IT WASN'T IT SLOWLY ACCELERATED AND AS WE CONTINUED THE DASH WENT DARK,WHEN IT CAME BACK,THE ENGINE LIGHT WAS ON AND HAD ERROR CODE STATING AIRBAG NEEDED UPDATE.I GOT HOME AND TRIED CHECKING TRANSMISSION AND NOTICED,A COMPUTER INSTEAD OF STICK SO I RESEARCH PROBLEM AND FOUND RECALLS ON YEAR AND TYPE VEHICLE.WHEN I CALLED TO CHECK AND DESCRIBE MY SYMPTOMS I WAS TOLD MY VEHICLE WASNT ON RECALL.I WAS WONDERING HOW EXACT YEAR,MAKE,AND MODEL OF VEHICLE ON RECALL,BUT EVEN THOUGH MINE IS EXPERIENCING THE EXACT SYMPTOMS AS DESCRIBED IN RECALL!! *TR

NHTSA ID

11326539

Incident

May 26, 2020

Mileage

64,000 mi

VEHICLE SHIF TO PARK WHILE DRIVING. ALL ELECTRICAL INDICATOR ON. VEHICLE CURRENTLY AT HUDSON VALLEY DODGE JEEP IN NEWBURGH NY. THIS VEHICLE HAS BEEN THERE MORE THAN 2 MONTH WITH ALL SPECIALIST AND THEY CANT RESOLVE THE ISSUE ITS NOT SAFE. CONTACT HQ FOR CHRYSLER JOHN THE CASE WORKER 8002479753 EXT305012. PLEASE RESEARCH BEFORE SOMEONE GET KILL, THEY ARE CASE BEING REPORTED ON YOUTUBE WITH THE SAME ISSUE. CAR WAS TOOL SAME DAY THEY CLAIM ISSUE WAS RESOLVE THE CAR WAS TOLL BACK WITH GEAR ENGAGE ON DRIVE WITH INDICATOR ON PARK. PLEASE CONTACT US AT (917)517-0921

NHTSA ID

11324848

Incident

Mar 1, 2020

Mileage

2 mi

TL* THE CONTACT OWNED A 2106 JEEP CHEROKEE SPORT. THE CONTACT STATED THAT HIS WIFE WAS DRIVING AT 25 MPH WHEN THE FRONT WHEEL ON THE DRIVER'S SIDE DETACHED FROM THE VEHICLE, CAUSING THE VEHICLE TO DROP TO THE GROUND. THE VEHICLE VEERED OFF THE ROAD GRAZING A TREE UNTIL IT STOPPED. THE CONTACT STATED THE AIR BAGS DID NOT DEPLOY CAUSING THE DRIVER TO HIT THE STEERING WHEEL. THE CONTACT STATED THAT HIS WIFE SUSTAINED BRUISING ON HER CHEST, EYES, ARMS AND SUFFERED A CONCUSSION. THE DRIVER WAS UNCONSCIOUS UNTIL WAS PULLED FROM THE VEHICLE. THE DRIVER DID NOT SEEK MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCREEN AND IT WAS TOTALED BY THE INSURANCE COMPANY. THE MANUFACTURER WAS CONTACTED AND A CASE WAS OPENED. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V284000 (POWER TRAIN) WHICH COULD HAVE BEEN THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000. *DT*JB

NHTSA ID

11321089

Incident

Apr 9, 2020

Mileage

44,000 mi

I WAS MAKING A LEFT HAND TURN IN MY 2016 JEEP CHEROKEE WHEN I WAS STRUCK BY ANOTHER VEHICLE WHO WAS HEADED THE TOWARDS ME. I SUSTAINED MAJOR FRONT END DAMAGE IN A COLLISION AND THE CAR WAS TOTALED, AND NONE OF MY AIRBAGS DEPLOYED. THE OTHER VEHICLE A CHRYSLER PACIFICA, SUSTAINED LESS FRONT END DAMAGE AND BOTH OF THEIR AIRBAGS DEPLOYED. THE IMPACT WAS HARD ENOUGH TO SPIN MY CAR COMPLETELY AROUND SO I WAS FACING THE OPPOSITE WAY AND ENDED UP FACING THE SAME DIRECTION AS THE CAR THAT HIT ME.

NHTSA ID

11307704

Incident

Feb 4, 2020

Mileage

55,000 mi

THE TWO FRONT AIRBAGS DID NOT DEPLOY. WE WAS HIT INTO A CEMENT DIVIDER ON FREEWAY WHILE GOING 65TO 70 MPH. FLIPPED ROLLED 5TO6 TIMES ON ALL SIDES OF CAR LANDED ON THE TOP AND THE FRONT AIRBAGS DID NOT DEPLOY. CAUSING INJURY TO DRIVER AND PASSENGER

NHTSA ID

11289375

Incident

Apr 19, 2019

Mileage

40,000 mi

I WAS IN A CAR WRECK ON NOV 21ST AND HIT MY FRONT END AT 65 MPH. MY SEAT BELT DID NOT TIGHTEN AND MY AIRBAGS DID NOT DEPLOY. THE CAR I HIT HOWEVER HAD THEIR FRONT AIRBAG DEPLOY AND I HIT THEIR REAR END. *LN*JB VIN NUMBER XXXXXXXXXXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

NHTSA ID

11287411

Incident

Nov 21, 2019

Mileage

66,000 mi

MY AIRBAG LIGHTS JUST RANDOMLY CAME ON AND I DIDN'T HIT ANYTHING OR NOTHING HIT ME AND I JUST BOUGHT THIS CAR TWO MONTHS AGO.

NHTSA ID

11268796

Incident

Oct 14, 2019

Mileage

6,000 mi

ONE DAY MY AIRBAG LIGHT CAME ON FOR NO REASON. I DIDNT HIT ANYTHING. NO ONE HIT ME AS FAR AS I KNOW.

NHTSA ID

11231588

Incident

Jul 12, 2019

Mileage

58,957 mi

FOR A LITTLE OVER A YEAR MY AIRBAG LIGHT KEEPS COMING ON. THE DEALERSHIP CONTINUES TO TURN ME AWAY

NHTSA ID

11165654

Incident

Jun 9, 2017

Mileage

27,000 mi

MY CAR, IN 4X4 MODE, LOST CONTROL ON AN OFF-RAMP AND STRUCK A CONCRETE BASE TO AN INTERSTATE STREET LIGHT. ZERO AIRBAGS WENT OFF DESPITE ME TOTALING THE CAR AND EXTENSIVE DAMAGE DONE TO THE FRONT END. THE SHEER FORCE OF THE IMPACT BRUISED MY ARM, BLACKENED MY EYE AND RIPPED MY EYELID IN HALF, INJURING MY RIGHT EYE AND SENDING ME TO THE TRAUMA UNIT FOR EMERGENCY SURGERY.

NHTSA ID

11163021

Incident

Nov 25, 2018

Mileage

38,000 mi