Owner-reported complaints naming the body or structure system, filed with NHTSA
Data refreshed
Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2016 Jeep Cherokee submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 32 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 32, in the owner's own words
The outside body of the vehicle is leaking, which is causing the Park break module to short circuit. This is causing my vehicle to suddenly stop and lock up.This has happened three times so far.
WATER LEAK ON FRONT PASSENGER DOOR FLOOR COMING OUT OF CABIN FILTER AREA. CONCERNED THAT IT WILL CAUSE ROTTING OF FLOORBOARD BODY OF VEHICLE. DEALER CLEANED OUT PLUG BUT THAT DID NOT FIX THE PROBLEM. DEALER DOES NOT KNOW HOW TO FIX IT. READ ON SEVERAL FORUMS THAT THIS IS A PROBLEM WITH OTHER JEEP OWNERS.
The contact owns a 2016 Jeep Cherokee. The contact stated that while it rained or after the vehicle had gone through a car wash, there was water entering the vehicle. The contact stated that there would be water on the front passenger’s side floor. The contact stated that there was mold inside the vehicle and the floorboard was full of water. While having the vehicle detailed, he was informed about the mold and water on the floorboard. The service shifter message was also displayed. The contact stated that the failure was related to TSB: 23-015-16 and TSB: 23-021-20. The local dealer was contacted, and the contact was informed about diagnostic testing and that there was no warranty coverage for the repair of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 70,000.
The contact owns a 2016 Jeep Cherokee. The contact stated while the vehicle was parked, the liftgate was unlocked; however. the liftgate failed to open as intended. The contact noticed a burning odor. The contact drove the vehicle for a short distance, and the liftgate opened with the door alarm and warning light illuminated. The vehicle was taken to the dealer however, the vehicle was not diagnosed. The manufacturer was made aware of the failure. The contact was informed of NHTSA Campaign Number: 23V338000 (Electrical System, Structure); however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 106,000.
The contact owns a 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The power liftgate stopped working. This is the exact issue described in the 23V-338 / 49A Recall. The year, make, and model of my car are the same as detailed in the recall, but this specific VIN is not included. The issue is due to an electrical short that poses a fire hazard. There is no manual way to open the liftgate, it completely relies on the functionality of the electric system. It is clear that the 23V-338 / 49A Recall should include a wider range of VINs including mine.
See attached document for complaint
The contact owns a 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that the parts were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and determined that the parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.
Automatic trunk does not open with either inside button on dash or outside button on latch. So I had to open it manually. While it was up the motor spontaneously activated, causing the trunk lid to hit me on the head. When it did hit my head, it did not automatically go back up. The issue is intermittent and when I took it to the dealer, they could not replicate it. This has happened several times.
The contact owns a vehicle 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owned a 2016 Jeep Cherokee. The contact stated that she had parked the vehicle in the driveway near the garage of her friend's residence, and 10 minutes later, she was informed that the vehicle had caught on fire. The contact stated that the vehicle caught on fire from the front seats onward. The contact stated that the fire expanded to the garage, causing the whole residence to catch on fire. The contact stated that the five adults and two children, who were occupying the residence immediately exited the residence. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. The contact did not recall whether a police report was filed. There was no injury sustained. The vehicle was totaled. There was no further information provided. The manufacturer was notified of the failure, and a case was opened. The manufacturer later informed the contact that the case had been closed as they were unable to investigate the remains of the vehicle. The contact related the failure to NHTSA Campaign Number: 23V338000 (Electrical System, Structure), however, the VIN was not included. The failure mileage was approximately 100,000.
The contact owns a 2016 Jeep Cherokee. The contact stated that while her son was driving at an unknown speed, there was smoke coming from the liftgate. Fellow motorists alerted her son of the failure as he pulled over and allowed the liftgate to cool down. The contact stated that her son was able to drive the vehicle home without further incidence; however, the liftgate failed to open. The dealer and the manufacturer were notified of the failure; however, the vehicle was not included in NHTSA Campaign Number: 23V338000 (Electrical System, Structure). The vehicle was not repaired. The failure mileage was 78,000.
The contact owns a 2016 Jeep Cherokee. The contact stated that upon entering her vehicle, there was an abnormal mildew odor inside the vehicle. The contact stated that while cleaning her vehicle she noticed mold on the front and rear passenger’s side carpet. The vehicle was taken to a dealer where they confirmed that mold had formed inside the vehicle. The contact was provided an estimate for the repair. Upon investigation, the contact discovered several articles online related to the issue. The information stated that the firewall was not completed during the manufacturing process; therefore, the vehicle was susceptible to mold forming inside the vehicle. The contact informed the dealer of her findings and was informed that they would look into her findings. The manufacturer was also notified of the failure and informed her that the warranty had expired. The vehicle was not repaired. The failure mileage was approximately 49,000.
Driver side and back side metal panels under mat water leakage.danger.
WITHIN 7 MONTHS OF BUYING THIS CAR FROM A DEALERSHIP, THE 4WD SAYS UNAVAILABLE, THE WIPER SPRAYER BROKE WHILE I WAS DRIVING AND I HAD TO PULL OVER BECAUSE I COULDN'T SPRAY MY WINDOW ON A SNOW-MELTING, MESSY DAY. THEN THE DRIVER'S SIDE WIPER BROKE WHILE DRIVING IN TORRENT RAINS WHERE I ALMOST GOT RUN OVER BY A SEMI-TRUCK ON THE HIGHWAY FOR HAVING TO PULL OVER. THE MUD FLAPS CONTINUE TO RIP CAUSING MUD AND ICE TO BUILD UP BEHIND THE TIRES. IN 15-BELOW WEATHER, I WENT TO START MY CAR TO GO TO WORK AND WHEN I TURNED THE HEAT HIGHER THAN 4 (OUT OF 7), IT MADE A LOUD, VIBRATING SOUND UNTIL I TURNED IT BACK DOWN, SO I WAS VERY COLD ALL THE WAY TO WORK. THE NEXT DAY IT WORKED FINE. THE DAY AFTER THAT, I WENT OUT TO START MY CAR AGAIN TO GO TO WORK, IT WAS 15-BELOW STILL, AND I HAD NO HEATER BLOWER AT ALL. I HAD NO HEAT. I COULD NOT DRIVE DUE TO THAT, HAD TO HAVE MY CAR TOWED TO A SHOP, AND ENDED UP CALLING IN SICK AT WORK, WHICH JEOPARDIZED MY BRAND NEW EMPLOYEE STATUS.
I RECEIVED A NOTIFICATION A FEW TIMES SAYING SERVICE TRANSMISSION. THE LIGHT WOULD STAY ON FOR A DAY THEN GO AWAY. UPON THE THIRD TIME OR RECEIVING THIS MESSAGE I NOTICED MY CAR STARTED SHIFTING HARD WHILE ACCELERATING. I HAD SOMEONE CHECK MY CODES AND I RECEIVED 3 CODES. B10E9, B10EA, AND P1DB7. I HAVE READ SO MANY SIMILAR PROBLEMS WITH THIS VEHICLE AND I NOTICED MY VIN IS NOT ON THE RECALL LIST. I ONLY HAD THIS CAR FOR 2 MONTHS BEFORE I GOT ANY OF THESE MESSAGES AND STARTED HAVING THESE ISSUES. I CAN'T AFFORD TO FIX THIS AT THE MOMENT AND IT'S REALLY STRESSFUL TRYING TO FIGURE OUT WHAT IS WRONG WITH MY CAR. ITS VERY DANGEROUS TO DRIVE. PLEASE HELP.
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THE LEATHER ON THE DASHBOARD STARTED TO LOOSEN ON THE PASSENGER'S SIDE AND CONTINUED TO THE DRIVER'S SIDE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 10,000.
LEAKING DURING HEAVY RAIN PASSENGER ( NOT WHEN DRIVING ) SIDE FRONT AND REAR FLOOR BOARDS
THE TWO FRONT AIRBAGS DID NOT DEPLOY. WE WAS HIT INTO A CEMENT DIVIDER ON FREEWAY WHILE GOING 65TO 70 MPH. FLIPPED ROLLED 5TO6 TIMES ON ALL SIDES OF CAR LANDED ON THE TOP AND THE FRONT AIRBAGS DID NOT DEPLOY. CAUSING INJURY TO DRIVER AND PASSENGER
REAR LATCH WOULD NOT CLOSE. ACTUALLY OPENED WHILE DRIVING. IF SLAMMED ENOUGH FINALLY CLOSES BUT COULDN'T OPEN FOR RISK OF NOT CLOSING. SENSORS READ AN OPEN DOOR . AFTER WAITING 3 MONTHS FOR PART EVENTUALLY BATTERY ISSUES.
TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WATER LEAKED INTO THE VEHICLE AND THE FRONT AND REAR FLOORS WERE CONSTANTLY WET. THE CONTACT ASSUMED THE WATER WAS DUE TO LEAVING THE WINDOWS OPEN AFTER A RAINY WEEKEND; HOWEVER, THE FAILURE OCCURRED EVEN WHEN THE WINDOWS WERE CLOSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MERIDIAN CHRYSLER (1210 39 N, MERIDIAN, MS 39301, 833-253-1910) AND WAS CURRENTLY BEING DIAGNOSED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 54,000.
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT THE LIFTGATE FAILED TO OPEN WITH THE ELECTRONIC BUTTON FUNCTION. THE CONTACT HAD TO MANUALLY OPEN THE LIFTGATE WITH THE POTENTIAL RISK OF BEING IMPACTED BY THE LIFTGATE COMING DOWN. LARRY H. MILLER CHRYSLER JEEP DODGE RAM BOISE (222 S AUTO DR, BOISE, ID 83709) INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN A MANUFACTURER RECALL CAMPAIGN AND DIAGNOSTIC TESTING WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
ON JULY 18, 2018 I WENT OUTSIDE TO GET AN ITEM OUT OF BACK OF MY VEHICLE WHICH WAS STATIONARY AND I COULDN'T GET LIFTGATE TO LIFT AND I NOTICED THERE WAS SMOKE IN MY CAR, I OPENED THE DRIVERS SIDE DOOR AND SMOKE BILLOWED OUT. AFTER A FEW MINUTES, I GOT IN THE VEHICLE AND MOVED IT BACK AWAY FROM MY HOUSE AND NOTICED I HAD NO A/C, RADIO OR ANYTHING WORKING ON DASHBOARD. I LOOKED IN BACK OF VEHICLE AND IT WAS BURNT IN THE BACK LEFT CORNER OF LIFT GATE. I IMMEDIATELY CALLED MY INSURANCE COMPANY AND THEY HAD IT TOWED TO MIKE SMITH AUTO GROUP IN BEAUMONT. THE SMELL IN THE VEHICLE WAS AWFUL, A COMBINATION OF BURNT RUBBER AND PLASTIC. THERE WAS A RECALL ON THIS VEHICLE FOR BACK LEFT LIFTGATE IN 2015 OF WHICH I TOOK IT IN AND SUPPOSEDLY IT WAS REPAIRED. I ALSO IMMEDIATELY CALLED THE DEALERSHIP OF WHICH THEY WERE NO HELP AT ALL AND VERY UNCONCERNED. I TALKED TO MY INSURANCE COMPANY AND THEY SAID IF IT WAS DUE TO A RECALL I SHOULD CALL CHRYSLER CORPORATION OF WHICH I DID DAILY WITH NO RESULTS. THEY WOULD NOT LET ME TALK TO ANYONE, THEY FINALLY SENT AN INSPECTOR OF WHICH HE JUST LOOKED AT THE INSIDE OF CAR, DID NOT TAKE THE PANELS OFF OR ANYTHING AND SENT TO THE CORPORATION AND THEY SENT ME A LETTER STATING IT WAS NOT DUE TO RECALL. MY INSURANCE COMPANY SENT AN ENGINEER WHO TOOK THE PANEL OFF AND SEARCHED IT THOROUGHLY AND DETERMINED IT WAS DUE TO THE RECALL. I CANNOT GET ANY HELP ON THIS WHICH IS NOT MY FAULT. *BF *TR *TT*JB
I CAME OUT OF MY DRIVE WAY AND STARTED DOWN THE ROAD (35MPH) AND ALL OF A SUDDEN WITHOUT ANY INDICATION MY PANORAMIC SUNROOF EXPLODED AND SHATTERED ALL OVER THE CAR. THERE WERE NO OTHER VEHICLES ON THIS ROAD, THE ROAD WAS PAVED WITH NO POTHOLES. THE TEMPERATURE WAS ANYWHERE BETWEEN 55-65 AND THE INSIDE OF THE JEEP WAS AT A CONTROLLED TEMPERATURE.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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