2014 Jeep Compass Interior & seats Problems

Headrest airbag went off randomly with no reason while driving. It broke when it went off and cannot be put back or reset.

NHTSA ID

11676522

Incident

Jul 26, 2025

The 2014 Jeep Compass was in a parking lot and the driver side head restraint opened up as though there was an accident, but there was no accident and no warning system, message, or other symptoms. There is broken plastic inside the headrest, so it cannot be reassembled. It is a safety issue because the part cannot be put into the original configuration that was intended by Jeep, so the current safety of my neck while in this car is unknown. Police and insurance were not involved because there was no accident. Dealer claims that (a) Jeep will not pay for a replacement despite the existence of multiple TSB's, and (b) there is a federal law preventing replacement parts from being manufactured on hand, so they must be ordered for every occurrence of a complaint, meaning I have been waiting for months to get this replaced - while in an uncertain state of safety. I am concerned that I will approach a statute of limitations on my complaint and not be able to get it fixed at all.

NHTSA ID

11674056

Incident

Oct 9, 2024

What component or system failed or malfunctioned, and is it available for inspection upon request? The headrest in the passenger seat deployed without a car accident. Just randomly when the car was parked. Jeep dealership wants to charge me 140 dollars to inspect this and the air bags. Supposedly both have recalls but they have “expired”. How was your safety or the safety of others put at risk? It hit my husband in the head while he was sitting passenger. Now no one can sit comfortably in that seat and I’m scared the air bags are going to also deploy while I’m driving the car which could injure me and my kids in the process. Has the problem been reproduced or confirmed by a dealer or independent service center? No they are trying to charge me to look and told me it would be over 800 dollars to fix, which I do not have right now. The headrest is VERY obviously deployed. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

NHTSA ID

11653435

Incident

Apr 6, 2025

The headrest of my passenger seat deployed while I was driving on the highway. My twelve year old was sitting in the seat as it happened, and was hit in the head by the front of the headrest. There has been no formal inspection about it yet, but I witnessed it first-hand. There were no warning signals, lamps, or warnings associated with the incident and it happened very suddenly.

NHTSA ID

11533787

Incident

Jul 21, 2023

The drivers side headrest active restraint deployed, there was no accident or hit to it. Upon inspection there was broken plastic peices found and the head rest could not be reset. I saw on some sites that this was a known issue and the warranty was extended 10 years from 2022.

NHTSA ID

11527543

Incident

Jun 17, 2023

Headrest deployed, it can be inspected upon request. Headrest eployed after just closing the door, it impacted hard against the back of my head while parked, had this happened while driving it would've caused a serious accident. After getting home safely I did a quick resesrch of this issue with several reports from other car owners, plan on going to the dealer tomorrow to report the issue with them. Since it just happened I will report it to the dealer tomorrow but will keep a record for insurance report. No, there was no signs or alarms when the system failed, just with a visual inspection you can see broken plastic where it was supposed to be connected.

NHTSA ID

11481462

Incident

Aug 26, 2022

Headrest popped open while driving and hitting me in back of head

NHTSA ID

11467464

Incident

Jun 2, 2022

While driving on the road my passenger side headrest deployed. I was not braking just driving at a cruising speed. I have a picture of the headrest deployed. The sound of this unit activating distracted me from my driving and the sound was quite loud and very unexpected. I have not brought it to the dealer as I see this is not an active recall for my vehicle for this malfunction, but I am afraid if this happens with the driver headrest it may cause injury and a accident. There were no warning lights prior to the unit deploying and this was the first time this occurred.

NHTSA ID

11466852

Incident

May 31, 2022

The headrest’s whiplash safety feature popped unexpectedly while sitting in driveway, breaking the plastic inside.

NHTSA ID

11451764

Incident

Jan 17, 2022

driving vehicle and a torrential down pour of water came out of the front interior light which is located at the windshield . The water fell onto the entire entire of the car onto me driving and almost caused an accident as I was shocked and surprised. I have a sunroof in this vehicle and in researching it find that prior lawsuits have been filed and won. Jeep is aware of this and does not inform the buyers instead ignores it. I researched and saw that the drainage tubes were too small and tend to clog up and Jeep does not inform the customer of this. When researching further this has happened over and over and no recall has ever been started. I could have died or severely injured other, Brought it to Jeeps attention and they stated we do not start recall that is up to the US government(arrogance of a supervisor) They refused to tell me who to report this to and told me to do the research myself If line is recorded it occurred11/03/2021 at app 3:10 . I paid. approximately 920.00 for the repairs where the Jeep shop left 7 inches of water on my carpeting and drivers seat. Corporate stated my problem and to deal with Jeep repair shop If prior lawsuits were won on this every one is aware of this why is a recall not done to help the consumer and Jeep made to notify their customers to have maintenance done on drain tubes. Please help [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ID

11439222

Incident

Oct 18, 2021

While driving home from work one day I heard a loud sound like a gun. The headrest to the passenger seat just deployed on its own. Took it to my mechanic to be corrected and he said it couldn't be reset the clip or a pin must have broke. Then on Wednesday July 28th I got a warning light on my dashboard pertaining to airbags. Puts fear in me because I need to know that my airbags are there for me if needed. C&H AUTO CARE is aware of the problems with my vehicle. They are located in Joppa Maryland.

NHTSA ID

11427265

Incident

Jul 28, 2021

PASSENGER HEADREST DEPLOYED WITHOUT PROVOCATION WHILE SITTING IN A DRIVEWAY.CLIPS BROKEN SO CANNOT RESET.

NHTSA ID

11406283

Incident

Aug 21, 2019

Mileage

90,000 mi

IN THE SUMMER OF 2019 I STARTED A SUMMER JOB TO EARN A LITTLE CASH FOR COLLEGE. AROUND 3-4 WEEKS WHEN I GOT THE CAR. I WENT TO WORK AND ARRIVED FOR 4:30 AM, BECAUSE I WORK WITH MY MOM AND THAT IS WHEN SHE STARTS WORK. FOR ME I START WORK AT 5:00 AM SO I SIT IN THE CAR FOR 30 MINS JUST LISTENING TO MUSIC. AROUND THAT TIME I SUDDENLY HEAR A POP NOISE AND MY HEAD WAS PUSHED FORWARD WITH A DECENT AMOUNT OF FORCE THAT I STARTED HAVING A HEADACHE. I LOOKED AROUND TO SEE IF A CAR HAD HIT ME, BUT I SAW NO CAR IN MOTION AROUND ME AT ALL. THAT'S WHEN I SAW THAT MY HEADREST WAS POPPED OUT AND WAS CONFUSED AS TO WHY. I STILL CONTINUED TO GO TO WORK WITH A HEADACHE AFTERWARDS.*DT CONSUMER STATED HEADSET WAS REPLACED.*JB

NHTSA ID

11396543

Incident

Jun 20, 2019

Mileage

76,000 mi

PASSENGER SIDE HEADREST DEPLOYED WHILE DRIVING.

NHTSA ID

11362672

Incident

Sep 19, 2019

Mileage

550,000 mi

THE ACTIVE HEADREST ON THE DRIVER'S SEAT DEPLOYED WHILE THE CAR WAS PARKED AND OFF - THE PLASTIC CLIPS INTENDED TO HOLD IT IN PLACE IN RESTING POSITION SNAPPED AND THE HEADREST IS UNABLE TO BE RESET. NO ONE WAS IN THE CAR AT THE TIME.

NHTSA ID

11348488

Incident

Aug 10, 2020

Mileage

57,100 mi

PASSENGER SIDE ACTIVE HEADREST DEPLOYED WHILE SITTING IN THE DRIVEWAY WITH NOBODY IN THE VEHICLE. UNABLE TO RESET AS THE CLIPS ARE BROKEN, AS CAN BE SEEN IN THE ATTACHED PHOTOS.

NHTSA ID

11344045

Incident

Aug 3, 2020

Mileage

52,687 mi

HEADREST POPPED LOOSE WITHOUT IMPACT

NHTSA ID

11307832

Incident

Jan 20, 2020

Mileage

14,000 mi

THE DRIVER SIDE SEAT PANEL KEEP BREAKING OFF. THIS MAKES THE SEAT VERY UNCOMFORTABLE TO DRIVE. IT HAPPENED WHILE I WAS DRIVING. I HAVE HAD THE PIECE REPLACED ONCE AND IT BROKE NOT TOO LONG AFTER THAT.

NHTSA ID

11279777

Incident

Jul 13, 2018

Mileage

85,000 mi

PASSENGER SIDE HEADREST RESTRAINT DEPLOYED WHILE THE CAR WAS PARKED. IT LOOKS LIKE A PIECE OF PLASTIC BROKE AND IT SPURN APART

NHTSA ID

11265688

Incident

Sep 25, 2019

Mileage

32,500 mi

WHILE SITTING IN MY DRIVEWAY, THE ACTIVE HEAD RESTRAINT LAUNCHED WITHOUT PROVOCATION. CAR WAS NOT ON WHEN THE AHS BLEW, HITTING ME IN THE HEAD. IT WAS LATER DISCOVERED THAT THE PLASTIC CLIP THAT IS SUPPOSED TO HOLD THE HEADREST TOGETHER WAS BROKEN. I RECEIVED A MILD CONCUSSION, AND FEEL GRATEFUL THAT I WAS NOT DRIVING WHEN THIS TOOK PLACE. *DT*JB *DT *DT *DT *TR 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ID

11245126

Incident

Aug 4, 2019

Mileage

44,000 mi

ACTIVE HEADREST RESTRAINT SYSTEM DEPLOYED WHILE VEHICLE WAS PARKED IN THE DRIVEWAY. VEHICLE WAS PARKED IN THE DRIVEWAY OVERNIGHT, THE FOLLOWING DAY WE NOTICED THAT THE HEADREST HAD SPRUNG FORWARD. UPON INSPECTING THE HEADREST SYSTEM I NOTICED THAT THE RETAINING PIN WAS STILL ENGAGED IN THE RETAINING MECHANISM AND THAT IT HAD SPRUNG BECAUSE THE PLASTIC THAT HOLDS THE RETAINING PIN HAD BROKEN.

NHTSA ID

11228806

Incident

Jun 28, 2019

Mileage

31,800 mi

THE HEADREST ON THE DRIVER SIDE SEPERATED. (SPLIT AS IF IN AN ACCIDENT) THIS WOULD HAVE BEEN VERY DANGEROUS IF I HAD BEEN DRIVING WHEN THIS HAPPENED. I WAS NOT IN THE CAR WHEN THIS HAPPENED. AFTER INSPECTING THE HEADREST I NOTICED THAT A PIECE OF PLASTIC HAD BROKEN AND RELEASED THE SPRING LOADED HEADREST. THE CAR WAS IN MY DRIVEWAY, I FOUND THE BROKEN HEADREST IN THE MORNING.

NHTSA ID

11151705

Incident

Oct 25, 2018

Mileage

24,000 mi

THIS WEEK THE ACTIVE HEAD REST DEPLOYED OVERNIGHT WHILE PARKED IN THE DRIVE ON MY 2014 JEEP COMPASS. AFTER INSPECTING IT I NOTICED THAT THE PLASTIC TABS THAT HOLD THE HEADREST IN PLACE WERE BROKEN. THERE IS ONLY 47000 MILES MEANING IT IS NO LONGER UNDER WARRANTY AND THE REPAIR IS VERY COSTLY. I KNOW THIS IS A COMMON AND DANGEROUS PROBLEM WITH MANY JEEP VEHICLES AND THIS REALLY NEEDS TO BE ADDRESSED AND WHY IT HASN'T ALREADY IS BEYOND ME.

NHTSA ID

11110124

Incident

Jun 20, 2018

Mileage

47,000 mi

HTTPS://M.FACEBOOK.COM/STORY.PHP?STORY_FBID=10207201580178164&SUBSTORY_INDEX=0&ID=1243032237.

NHTSA ID

10910865

Incident

Sep 18, 2016

Mileage

23,713 mi

VEHICLE PURCHASED FROM LARRY H. MILLER CAR SALES, ON FEBRUARY 2ND,2014. A NEW JEEP COMPASS 2014. THE THIRD DAY AFTER PURCHASE I TOOK THE VEHICLE IN TO REPORT PROBLEMS WITH THE VEHICLE. 1: A LOUD NOISE IN THE REAR BRAKES. 2: REAR WINDOWS IN THE VEHICLE WENT DOWN BY THEMSELVES WHEN DRIVING THE VEHICLE. 3: FRONT PASSENGER DOOR COULD NOT BE UNLOCKED WITH THE KEY. I TOOK THE VEHICLE IN THREE TIMES FOR THESE REPAIRS. THE ONLY THING THAT WAS REPAIRED WAS THE FRONT PASSENGER DOOR LOCK. THE WINDOWS GOING DOWN WERE NEVER EVEN LOOKED AT, THEY SAID THEY COULD NOT DUPLICATE THE PROBLEM. THE LOUD NOISE IN THE REAR BRAKES WAS CHECKED BY THE TECHNICIANS, THREE TIMES AND THEIR ANSWER FOR THE PROBLEM WAS THERE WAS NOTHING WRONG WITH THE BRAKES AND THAT WAS JUST A CHARACTERISTIC OF THAT MODEL (JEEP COMPASS). I ASKED TO BE PUT IN A DIFFERENT VEHICLE, BECAUSE I AM AND WERE CONCERNED ABOUT THE STABILITY OF THE VEHICLE. I AM VERY DISAPPOINTED IN THE SERVICE I RECEIVED AND IN THE VEHICLE THAT WAS SOLD TO ME. THE NOISE IN THE REAR BRAKES IS OF GREAT CONCERN TO ME, AS FAR AS THE DEPENDABILITY AND SAFETY. I DO NOT WANT TO KEEP THIS VEHICLE. I BELIEVE IT IS A LEMON. *TR

NHTSA ID

10597214

Incident

Feb 5, 2014

Mileage

95 mi