2022 Jeep Grand Cherokee 4XE Owner Complaints

The vehicle is displaying "service hybrid system" when driving at highway speeds. We have been told by the service center that this is just a code b273c-00, an error with the airbag system, and we should not worry about this since it is a computer glitch. I have confirmed with the service advisor that it is now impossible to distinguish a real hybrid system malfunction from a "fake" airbag system warning. I am told that the vehicle is safe to drive and nothing requires repair, however, Jeep star publication case S2408000063 states there is a fix, but it is only to be used to "mitigate buyback." That is unacceptable and needs to be remedied as soon as possible.

NHTSA ID

11650653

Incident

Mar 15, 2025

While driving on the highway, I heard a loud POP coming from the roof of my vehicle. I have a panoramic sunroof. I then pulled over and saw that my sunroof had shattered. The car is less than two years old. I did some research and discovered that I was not the first person to whom this happened. I contacted Jeep, and they were no help with it. They stated they were not responsible for anything and did not even care what I had to say.

NHTSA ID

11649069

Incident

Mar 18, 2025

This vehicle has a nonstop history of unresolved electrical issues cause numerous warnings of failed systems, failure to start and randomly going into "Limp mode". It has been to the Jeep service shop 7 times so far. Recently, the vehicle completely shut down and lost all power while driving at speeds higher than 50 mph on 2 separate occasions. On February 2nd 2025 the vehicle lost power on the freeway at 80 mph. I swerved into the left shoulder to prevent an accident. vehicle was towed to Jeep service center, a software upgrade was performed and returned to me as presumed "fixed" by Jeep. On February 25, 2025 the vehicle again lost all power while driving down a highway at 50 mph. Again, forcing me to swerve off the road onto the right shoulder to avoid an accident. Vehicle again was towed to a Jeep service center where it remains.

NHTSA ID

11645230

Incident

Feb 2, 2025

While driving on the freeway, the vehicle turned off. No engine, no electric, no headlights. I had to coast to the side during traffic. The mechanic is replacing the OCR module, stating the car thought it was in a collision and turned off. Though obviously it wasn’t. Before which, the screen flashes off from time to time. The car has had loss of power for a moment in the past but never all the way off. This was extremely dangerous and I’m concerned the OCR will not fix the issue. It is with the dealership now.

NHTSA ID

11644038

Incident

Feb 11, 2025

See attached document for complaint.

NHTSA ID

11643918

Incident

Jan 24, 2025

I started getting random "service hybrid electrical system" warnings. The warning would come up and go away after approximately 5 seconds. On 2/5/25 I was on the highway going about 65mph when this warning light came on and I lost power. I still had power steering and brakes, but no acceleration. I was in the middle lane during rush hour, trying to coast over to the shoulder. Luckily I was able to make it without causing an accident. I put the vehicle in park and was able to restart. This happened a second time, but luckily I had just parked and was idling. Obviously, this is a very scary, dangerous situation for a vehicle to suddenly lose power anytime let alone when on a very busy highway. The vehicle is currently at the Jeep dealer, but I have read that this is a very common problem with the Jeep hybrids and does not sound like Jeep has figured out the root cause.

NHTSA ID

11642599

Incident

Feb 5, 2025

I was driving in hybrid mode at approximately 50 mph gently accelerating up a gentle hill. All of a sudden, the vehicle lost a significant amount of its motive power and experienced a significant shudder. The power delivery to the vehicle was significantly reduced for 2-3 seconds, puting myself and family at significant risk. The red service hybrid system light lit up on the dashboard and blinked for approximately 5 seconds. The vehicle then returned to normal operation. I took the vehicle to the Jeep dealership the next day and they were not able to find any associated error codes or replicate the issue.

NHTSA ID

11639682

Incident

Jan 29, 2025

The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the RPM's increased and the vehicle stalled. The contact drove the vehicle to the shoulder of the road where the vehicle was turned off and restarted and the vehicle was driven to the residence. The vehicle was taken to the dealer however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. Additionally, the contact stated that the failure had occurred several times. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,095.

NHTSA ID

11638830

Incident

Nov 28, 2024

Mileage

85,095 mi

Event occurred within 2 days and 50 miles of recall 95B service being performed on 2022 Jeep Grand Cherokee 4xe showing passing results. After startup of the vehicle and being placed into 'electric' only drive mode and DRIVE engaged, the vehicle traveled down the driveway approximately 10 feet when the vehicle juddered, the driver display showed an error message "Service Hybrid Electric Vehicle System", a red wrench icon appeared in the dashboard/instrument cluster, and the vehicle automatically switch into 'hybrid' drive mode and started the gasoline motor. The vehicle was turned off, then restarted. Upon restart the error message was not visible and the red wrench icon was gone. Vehicle was then able to be operated in full electric drive mode. My safety was at risk because if the sudden juddering and loss of power occurred at speed on the general roadway instead of in my driveway I could have lost control of the vehicle and crashed. I do not know if this has been reproduced by the dealership but I have heard anecdotally about other 4xe drivers having this same issue immediately after the 95B recall service was performed. The vehicle is scheduled for inspection with a Jeep dealership on 1/21/25

NHTSA ID

11636105

Incident

Jan 8, 2025

On 12/28/24 we dropped the vehicle off for a check engine light issue + the 95B recall fix. It was discharged on 12/31/24. On 1/9/25 the vehicle lost all power while flashing the red wrech lightning bolt symbol. I had to coast to a stop (I had been exiting the interstate) and had to drive into a pile of recently plowed snow to avoid being rear ended. The vehicle put on the parking brake and the engine had shut off. I turned on the engine after a few moments and it worked fine and I was able to drive it straight to the dealership (2 miles away.) They kept the vehicle for 2 days and could not get the issue to happen again, however they said they re-did the 95B recall and seemed confused about it having been done a few weeks prior. Today on 1/15/25 while driving on the interstate at about 65mph the issue happened again and I had to quickly pull off on the shoulder. The dealership told me to record the issue, but that's impossible while trying to steer it with zero power on the interstate. The same lights flashed (red wrench lightning bolt) and it shut down. Upon restarting it worked as expected. I do not feel safe driving it anymore. The dealership cannot find the issue and I don't want my kids in the vehicle on the off chance I cannot get over, or someone is driving offensivly around me. I am in fear of my life for driving this vehicle so much so that I am considering buying a different car today and letting this one sit until my lease is up. There are no other warning lights at this time on my panel. I will be taking the vehicle back to the service department this afternoon.

NHTSA ID

11636060

Incident

Jan 15, 2025

I took the vehicle in to have the dealer implement the fix for safety recall. 24V-720 (manufacturer #95b). The steps documented in the NHTSA Saftey bulletin were not followed. They omitted the charging requirements and skipped the drive cycle test as required in the safety recall instructions. I do not feel this recall was completed accurately and could put me at risk of fire if I attempt to charge the vehicle. The dealer just says they completed the recall. Mileage on the vehicle only incremented 1 mile from drop off to pick up and the battery was not charged for per the recall, making it impossible to perform the required steps of the recall.

NHTSA ID

11635230

Incident

Jan 9, 2025

I recently had a recall fix for the hybrid system battery. Days after the car was serviced my dashboard displayed messages saying to service the Hybrid system and the 4WD. Two days later I was stopped at an intersection. I put my foot on the gas and after a few feet I lost power and the car only rolled. I was able to roll onto the shoulder while the dashboard was displaying multiple errors and showed the parking break was on, along with other warnings. I turned off the car and turned it back on. I selected the E-save setting wnich allowed me to complete the drive without any further issues.

NHTSA ID

11634772

Incident

Jan 8, 2025

After 95B (hiVolt battery recall) Car has had two system warnings - check hybrid system. Second time i was on fwy, high rush hour traffic and it was raining hard. Car made a big clunk sound (? Transmission shift or engine shift from hybrid elect to gas. Large red wrench displayed. Both times error messages went away after 1min or so. There were no stored messages displayed on computer dashboard along steering wheel column.

NHTSA ID

11634495

Incident

Jan 5, 2025

On commute to work today cabin heat (on high) was blowing cold air. Start of drive heating within cabin/windshield was possible. After 10 mins of driving heat, vents began to blow cold air. Temperature this morning was under 20 F with slight mist of rain, because of the conditions the windshield began to ice over. With no ability to defrost the windshield. This is the same defect as FCA Recall# 04B/NHTSA 24v-111, which could result in the loss of being able to defrost. In summary cabin heat and defrost inconsistent and during cold/wet weather could result in not being able to see through windshield.

NHTSA ID

11634259

Incident

Jan 6, 2025

I purchased a 2022 Jeep, my miles are under 20000, I took it to the dealership and told them something was going on with the vehicle. They checked the vehicle and said nothing was wrong with it. I ended up taking it back because the situation got worse, they finally told me it was my suspension. I also told them about the recall that was over looked. They told me to pick up my vehicle with no explanation to why. I had a warranty and there was no reason for them to deny me service.

NHTSA ID

11632285

Incident

Aug 5, 2024

See attached document for complaint.

NHTSA ID

11631461

Incident

Dec 3, 2024

I would like to register a formal complaint for the timing its taking to get the open recall resolved on this vehicle. NHTSA Recall Number24V-720. Due to this issue, I am unable to leverage the hybrid/electric features of my vehicle which is costly me more money in fuel costs. Where I previously filled my tank approximately every 3 months, i now have to do it weekly. I have read online that estimates are taking another 4-5 months before resolution. That is unacceptable solution to an existing problem. This is not a great experience for a first time hybrid buyer who is trying to adopt the new technology. When I purchased my vehicle, i influenced two friends to also purchase one. I would have not made this recommendation had I known open recall issues will not be resolved in a timely manner. Lastly, now i have the concern of parking the vehicle in my garage which could result in losing my entire household and its contents. This is unreal to me.

NHTSA ID

11630572

Incident

Dec 13, 2024

THIS RECALL HAS BEEN ACTIVE SINCE SEPTEMBER OF THIS YEAR. EVERY TIME I CALL THE DEALER THEY SAY THEY DO NOT KNOW WHEN OR IF THEY WILL GET PARTS IN TO FIX THIS. THIS IS A VERY SERIOUS SAFETY RECALL ESPECIALLY WITH CHILDREN. THIS ALSO HAS PROHIBITED ME FROM PLUGGING MY CAR UP TO CHARGE AS THIS COULD INCREASE THE RISK OF IT CATCHING ON FIRE. I WOULD LIKE TO GET A TIME FRAME OF WHEN THIS MAY BE FIXED OR GET A REPLACEMENT CAR UNTIL THEN IF POSSIBLE. I UNDERSTAND IT IS THE MANUFACTURER AND NOT THE DEALERSHIPS FAULT BUT ITS A SERIOUS MATTER THAT SHOULD HAVE BEEN FIXED ALREADY.

NHTSA ID

11630419

Incident

Sep 1, 2024

See attached document for complaint.

NHTSA ID

11629825

Incident

Nov 11, 2024

See attached document for complaint.

NHTSA ID

11629219

Incident

Sep 27, 2024

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11627592

Incident

Nov 26, 2024

Was driving 40 MPH when suddenly the vehicles dashboard lit up like a Christmas tree. The vehicle would not allow me to go more than about 20MPH. Luckily the person behind me stopped before rear ending me. This is the second time this has happened now. I am afraid to even drive this vehicle now, as I’m afraid it may cause an accident. I contacted Jeep about this, and they didn’t do anything about it and said there was no recall related to loss of motive power. If this happened in a highway, this would have been a disaster.

NHTSA ID

11626949

Incident

Nov 22, 2024

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11626658

Incident

Oct 15, 2024

The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with a Hybrid System not available message displayed. The vehicle was able to restart. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer where it was diagnosed that the battery pack assembly had failed and needed to be replaced. The vehicle was not repaired due to the remedy not being available for the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would become available. The manufacturer had provided the contact with a loaner vehicle. The approximate failure mileage was 36,000. VIN tool confirms parts not available.

NHTSA ID

11626437

Incident

Nov 20, 2024

Mileage

36,000 mi

The contact owns a 2022 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available

NHTSA ID

11625254

Incident

Sep 27, 2024