2015 Jeep Grand Cherokee Interior & seats Problems

The Active Head Restraint (AHR) deployed without a collision while I was slowing to a traffic signal. My vehicle was travelling approximately 5-7mph and slowing to a traffic signal when the Active Head Rest deployed, launching my head and trunk forward to the steering wheel. The Jeep Service Representative informed me that this is a well-known issue and the NHTSA closed the investigation without ordering a recall. (PE19014, opened 2019) The failure mechanism is reported to be mechanical as the AHR relies on a plastic bracket holding a metal rod that connects to hooks meant to trigger only in a rear-end crash, and that plastic simply fails under prolonged tension over time with no warning signs beforehand.

NHTSA ID

11766818

Incident

Sep 13, 2026

I was driving home on the freeway from picking my kids up from school and all the sudden there was a loud crashing noise and my head was slammed forward and when I looked back to calm down my kids, I see that the headrest had just snapped and pushed forward, slamming me in the head

NHTSA ID

11765124

Incident

Sep 17, 2026

The passenger seat belt does not retract. Also my passenger head rest just came out 1 day.

NHTSA ID

11759682

Incident

May 19, 2025

While driving home from the gym with my daughter in the front passenger seat, we were traveling less than 40 mph under normal driving conditions. Without warning, I heard a very loud pop/bang from inside the vehicle. We had not been in a collision, had not hit anything, and nothing had struck the vehicle. I immediately looked over and saw my daughter crouched down in her seat holding her neck. At first, I could not determine what had happened. I then noticed that the front passenger-side Active Head Restraint (AHR)/headrest had suddenly deployed or come apart and had struck her from behind. There were no warning lights, messages, alerts, or other symptoms before the incident. The deployment occurred suddenly and without any apparent event that should have triggered this safety system. My daughter sustained a neck injury as a result of the unexpected deployment and was taken to the hospital for evaluation and treatment. She was placed in a neck brace and had to wear it for approximately one week. The incident also created a safety risk while the vehicle was in motion. The sudden loud bang and my daughter's immediate reaction occurred without warning while I was driving, and I initially did not know whether something had struck the vehicle or what had happened to her. The vehicle has not yet been inspected by a dealer, manufacturer, insurance representative, police, or independent service center. The passenger-side Active Head Restraint remains in its deployed/dislodged condition.

NHTSA ID

11757682

Incident

Jul 9, 2026

part of the headrest assembly fractured suddenly causing the headrest to burst while I was sitting in the passenger seat. i was immediately sore from my shoulders up. there were no warning lights or recalls on my vehicle at the time.

NHTSA ID

11755661

Incident

Aug 8, 2026

I got into the car and noticed the front passenger head rest was not seated correctly and had extended forward. As soon as I moved the seat forward to see why, it sprung forward.

NHTSA ID

11750761

Incident

Jul 16, 2026

The passenger headrest exploded and whacked me in the head after we went over a little bump in the road.

NHTSA ID

11750665

Incident

Jul 15, 2026

the clips in my active headrest broke and the headrest deployed while I was riding in the passenger seat.

NHTSA ID

11747073

Incident

Jun 28, 2026

The active headrest on the driver’s side deployed unexpectedly. No accident or rear end accident happened. The car was in park and it just went off.

NHTSA ID

11741931

Incident

Jun 3, 2026

While driving, the drivers side head rest exploded and pushed my body/neck forward. There was no accident that prompted this and was slowing down to a stop light.

NHTSA ID

11740125

Incident

May 25, 2026

My husband was driving on a highway going 70 MPH and the drivers headrest exploded and lunged him forward

NHTSA ID

11736991

Incident

May 10, 2026

2/24/26 around 10:45am CST the passenger seat headrest exploded/combusted with a very loud popping noise while driving the car 40 mph on a smooth surface road. Luckily nobody was sitting in the passenger seat. I don't want to drive my car as now I'm afraid this will happen to the driver's seat headrest.

NHTSA ID

11720203

Incident

Feb 24, 2026

The drivers headrest randomly “popped” from the fixture smacking me in the back of the head hard enough to almost cause a collision

NHTSA ID

11719719

Incident

Feb 22, 2026

front driver and passenger seat belts do not retract, front passenger headrest clips failed and will not snap back in place

NHTSA ID

11708263

Incident

Aug 31, 2023

The active head restraint deployed September 30, 2025 overnight while my Jeep was parked on my driveway. The restraint has not been repaired and is available for inspection. If this head restraint would have deployed while driving with my wife I believe it would have injured her. I believe there is a defective part in the head restraint. I brought it to the dealer where I purchased the Jeep. I was told there was and extended warranty but it ended Sept. 25, 2024 so my active head restraint is not covered. I was never notified by FCA or the dealer about this extended warranty. There was no warning that addressed this issue. I spoke with numerous Customer Service Specialists about my situation and they said I would have to purchase a replacement head restraint.

NHTSA ID

11703817

Incident

Sep 30, 2025

While i was driving my both of my headrests popped open out of nowhere and i freaked out and pulled to the side of the road. Not sure how this happened but i didn't get in any accident thankfully. Not sure what caused it i didn't hit any bumps in the road or anything.

NHTSA ID

11697464

Incident

Oct 30, 2025

The adaptive headrest popped open without warning or accident. Wife was just trying to adjust headrest. Now can not pop back into place.

NHTSA ID

11693678

Incident

Oct 11, 2025

Driver side headrest deployed while driving almost causing an accident. Passenger headrest deployed 3-weeks later while parked with engine off. Both incidents left a metal pin behind.

NHTSA ID

11689504

Incident

Aug 21, 2025

On 10 September 2025 I was driving home from work in heavy traffic. I was stopped at a red light when I heard a loud explosion and the headrest on the driver seat slammed into the back of my head hard. I thought I had been rear ended but there was no other car close to me. Luckily the vehicle was not in motion when this happened. When I was able to pull to a safe location I saw that the headrest was split wide open. Contacted dealership who said to contact Chrysler who was contacted but has never followed up with a call back.

NHTSA ID

11687733

Incident

Sep 10, 2025

The driver's side head rest popped out and hit me in the back of the head, luckily I was not driving at the time, was stopped at a flagger for road work. It hit so hard that I thought the person behind me rear ended me, however when I looked in mirror that vehicle was nowhere near me. I have not had it to a dealer, nor called them yet, was checking first for a recall that maybe I missed. No warning lights at all, no noise ahead of time.

NHTSA ID

11687444

Incident

Sep 15, 2025

Last year while driving my 2015 Jeep Grand Cherokee, the headrest collision system went off for no reason, hitting me in the back of the head. Luckily I did not lose control of the vehicle and there was no collision or injury to myself. It was very scary, but I maintained control of the vehicle. I went to my local Jeep dealer Pembroke Pines Jeep Auto Nation at 13601Pines Blvd Suite A Pembroke Pines, FL 33027. They told me it was a known issue and the service person made an appointment for me later that week , at which they replaced the headrest at no cost to me under a recall service bulletin issued by Jeep/Stellantis. The same thing happened last week while driving, when the passenger side headrest activated for NO reason, this time striking my wife in the head. I went back to the same dealership. They told me that this headrest is no longer covered under the warranty which has now expired in April of 2025. and would cost $800 to repair. They told me to call Stellantis and see if they would cover the repair. I went home and called Stellantis, whose customer service agent advised me that he was going to escalate my concern to his supervisor. I got a call today and they told me that my car is not covered by any warranty and that I would be responsible for the repair. My car VIN number does not fall under the recall which has expired. He also told me that Stellantis is not responsible for the repair and he should ask the dealer to see if they would possibly split the cost of the repair with me. This could of been a very serious situation, had I lost control of the vehicle as a driver. I looked further online and in Jeep owners club forums and this seems to be a common problem with Jeeps and Dodge Durangos, both owned by Stellantis. This is a clear and dangerous safety issue!

NHTSA ID

11685289

Incident

Aug 23, 2025

While driving down the highway the passenger seat headrest airbag deployed. Causing it to hit the back of my head with no warning. There were not any lights on or anything.

NHTSA ID

11683555

Incident

Aug 25, 2025

I am writing to report a malfunction in the active headrest deployment system in my vehicle. While driving, the passenger’s side headrest unexpectedly deployed without any indication of an impact or collision, posing a potential safety risk. My wife was in the seat at the time when the unit deployed jarring her head forward. Upon my investigation, it appears that the one of the failure points were internal plastic components. This malfunction caused the headrest to deploy randomly, despite there being no collision or triggering event. While the headrest is designed to deploy during a rear-end collision to prevent neck injuries, its unintended activation while driving can cause discomfort, distraction, or even injury, especially if it occurs suddenly. If this happened during an emergency maneuver or while driving at high speed, it could also interfere with my ability to maintain control of the vehicle. At this time, the vehicle has not been inspected by the manufacturer, police, or insurance representatives. However, I believe a more thorough inspection of the headrest system, and perhaps the vehicle’s onboard diagnostics, could provide insight into the issue. There were no warning lamps, error messages, or other noticeable symptoms prior to the headrest deploying unexpectedly. This malfunction occurred without any prior indication of a problem. The deployment was a sudden event while driving, with no alerts or warnings beforehand.

NHTSA ID

11678102

Incident

Aug 3, 2025

Carbon fiber door panels completely fell off and driver rear end safety headrest went off while driving and gave me a minor blast on back off my head… I was not in a rear end collision!

NHTSA ID

11677923

Incident

Jul 29, 2025

I was driving down the highway to work and all of a sudden my headrest came apart and hit my head. I was able to get pulled over but was stunned with what had just happened. I called a dealership to get the part fixed and they want 750 dollars. I do not have that kind of money and now am driving my jeep with the headrest messed up. I do not know what to do to get this fixed as it is a safety issue as I am driving down the road. Any help would be greatly appreciated.

NHTSA ID

11674858

Incident

Jul 19, 2025