2015 Jeep Grand Cherokee Visibility Problems

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that there was coolant intrusion into the engine, and that the left cylinder head and the A/C condenser needed to be replaced. The independent mechanic made the contact aware of an unknown recall; however, the VIN was not included. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 73,000.

NHTSA ID

11647415

Incident

Feb 25, 2025

Mileage

73,000 mi

Vehicle purchased 2/9/23 First claim is filed at tire kingdom 2/14/23 ( tires needed balancing , lower oil pan gasket , belt tensioner mentioned the engine shaking and was told they aren’t sure ) Tire kingdom ; 2/16/23 ( engine mounts changed ) Tire kingdom ; 2/20/23 engine diagnostics ( tire kingdom found no failure no check engine light ) Tirekingdom; 2/23/23 ( spark plugs , harmonic balancer ) Dealership 2/27/23 cylinder head replacements Dealership ; 3/14/23 engine mounts , alignment tire balance ( claim denied ) thermostat denied as no failure Tirekingdom ; 3/15/23 referred back to dealership for engine issue again . Dealership ; dropped off on 3/20/23 reported complete engine failure . Inspectors report 4/10/23 - inspection report confirmed engine failure . 4/22/23 received vehicle back 4/22/23 contacted silverrock and noted burning smell , poor acceleration, whining noises etc 4/23/23 check engine light comes on . 4/25/23 takes vehicle back to service center vehicle has an evap code . 5/1 contacted dealership to check on status of the vehicle , dealership has noted transmission failure , leaking oil pan . The engine that was used ( the dealership informed carvana / silverrock at the time of receipt is defective ) has indeed been categorized as defective .

NHTSA ID

11521602

Incident

Feb 9, 2023

Sunroof suddenly shattered on interstate 90. Nothing hit or fell on the car. Looks as if excessive pressure in the cabin exploded the glass sunroof out.

NHTSA ID

11510459

Incident

Mar 5, 2023

The plastic latch mechanism holding the eyeglass case (built into the overhead center console) shut broke. This prevents the holder from staying shut. The unlatched case blocks the rear view mirror thus preventing the operator from seeing rearward. Is this considered a visibility hazard? [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ID

11482468

Incident

Jul 11, 2022

AT 70000 MILES, MY AIR CONDITIONING SYSTEM BEGAN TO HISS AND NOT OPERATE FULLY. I AM TOLD IT HAS A LEAK IN THE SYSTEM BUT AS I LOOK ONLINE, THIS IS A COMMON JEEP PROBLEM FOR 2015 MODELS. THEY ARE RECOMMENDING A SYSTEM REPLACEMENT ON A 4 YR OLD VEHICLE (AT THE TIME OF FIRST OCCURRENCE). NORMAL WEAR AND TEAR. NO OFF ROAD USE. IT'S NOT ISOLATED. *TR

NHTSA ID

11328020

Incident

Jun 19, 2019

Mileage

75,000 mi

WHEN DRIVING ON THE HIGHWAY, THERE IS AN EXTREMELY LOUD BUZZING NOISE FROM THE FRONT OF THE WINDSHIELD WIPER AREA. THE ENCASING BEING LOOSE AND DRY ROTTING. THIS WILL EVENTUALLY FALL APART AND CAUSE ISSUES WITH THE WIPER MODULE.

NHTSA ID

11324859

Incident

Oct 19, 2019

Mileage

40,000 mi

THE DASH BOARD UPPER LEATHER IP IS DE-LAMINATING OR SEPARATING, RESULTING IN REDUCED DRIVER VISIBILITY.

NHTSA ID

11320029

Incident

Mar 23, 2020

Mileage

106,000 mi

THE FAN FOR HEAT AND AIR CONDITIONING SUDDENLY QUITS WORKING. THE FAN MOTOR MAKES A ROARING NOISE. THE WIPERS WILL ONLY WORK ON HIGH. OUR JEEP ONLY HAS 60K. WE HAVE ALREADY HAD AN OIL LEAK AND HAD TO REPLACE THE WATER PUMP. ALSO THE CHECK ENGINE LIGHT IS ON CODE SAYS IT'S AN EXHAUST LEAK. WE ARE VERY DISAPPOINTED IN THE OVER ALL QUALITY.

NHTSA ID

11307110

Incident

Jan 8, 2020

Mileage

63,000 mi

THE SINGLE PANE SUNROOF EXPLODED WHILE PARKED. GLASS SHATTERED EVERYWHERE. THE SHADEGUARD WAS CLOSED AT THE TIME AND PREVENTED GLASS FROM GETTING TO THE INTERIOR OF THE CAR. THIS HAPPENED IN THE OVERNIGHT HOURS AND NOTHING WAS SEEN ON THE VIDEO CAMERA MONITORING THE CARS TO CAUSE THIS. NO OBJECTS WERE FOUND NEAR THE CAR OR INSIDE THE SUNROOF AREA. I HAVE CALLED MY INSURANCE COMPANY AND WAS DIRECTED TO A GLASS COMPANY WHO HAS TOLD ME THEY DO NOT FIX SUNROOFS AND THAT MY INSURANCE COMPANY WILL CALL ME REGARDING MY CLAIM BUT I HAVE NOT HEARD BACK FROM THEM. I AM EXPECTING TO PAY FOR THIS MYSELF. I HAVE OWNED THE CAR FOR 2 YEARS. THE TEMPERATURE WAS EXCESSIVELY HIGH OUTSIDE DURING THIS TIME BUT THIS WAS OVERNIGHT AND UNDER LARGE TREES WITH SHADING AND NOT IN DIRECT SUNLIGHT. THE CAR HAD NOT BEEN DRIVEN FOR AT LEAST 2 DAYS BEFORE THIS INCIDENT NOR HAD IT BEEN MOVED FROM THE LOCATION.

NHTSA ID

11243318

Incident

Aug 8, 2019

Mileage

64,000 mi

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE CONTACT'S WIFE WAS DRIVING 65 MPH, SHE HEARD AN ABNORMAL NOISE AND THE SUN ROOF WINDOW SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO SUNLAND PARK CHRYSLER JEEP DODGE RAM (LOCATED AT 950 CROCKETT ST, EL PASO, TX 79922, (915) 228-2005), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 37,000.

NHTSA ID

11221782

Incident

Jun 20, 2019

Mileage

37,000 mi

I'VE NOTICED THAT MORE THAN 90% OF MY VISIBLY IS OBSTRUCTED BY THE WINDSHIELD FRAME, DOOR FRAME AND MIRROR. THERE IS A MAJOR BLIND SPOT, MAKING THIS VERY DANGEROUS TO VIEW ONCOMING TRAFFIC, OR A PEDESTRIAN.

NHTSA ID

11098052

Incident

May 1, 2018

Mileage

31,000 mi

THE FRONT SIDE WINDOWS OF THE DRIVER AND PASSENGER SEATS DO NOT WIPE OFF THE RAIN WHEN YOU PUT WINDOWS DOWN AND THEN BACK UP. THERE IS A BIG ENOUGH GAP WHERE LARGE RAINDROPS ARE UNMOVED WHEN THE WINDOW GOES DOWN. VISIBILITY IS POOR OUT OF WINDOWS AND SIDE MIRRORS DURING A STORM. JEEP SAID THE WINDOWS ARE DESIGNED TO KEEP DIRT FROM GETTING INSIDE OF THE DOOR EFFECTING THE ELECTRICAL EQUIPMENT BUT I HAVE NEVER HAD A CAR THAT COULDN'T DO BOTH. THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED.

NHTSA ID

10992778

Incident

Oct 1, 2016

I OWN A 2015 JEEP GRAND CHEROKEE LAREDO LIMITED, PURCHASED FROM A DEALER NEW. LAST WEEK I PULLED INTO MY DRIVEWAY, TURNED THE JEEP OFF AND WENT TO GET OUT AND MY ALARM SYSTEM WENT OFF. COULD NOT TURN IT OFF WITH EITHER FOB, I WAS EVEN ABLE TO START IT UP AND DRIVE. REMOTE START WOULD NOT WORK FOR 3 DAYS. CRUISE CONTROL JUST TURNS OFF WHEN IT WANTS WHILE DRIVING ON INTERSTATE OVER 60 MPH. GPS STATES I'M OFF ROUTE AND FREEZES IN THE LOCATION WHERE IT HAPPENED ON INTERSTATE, NORMAL WEATHER(NO OVERCAST/FOG). WIPERS JUST START WORKING WHILE SITTING IN THE DRIVEWAY IDLING, AS YOU'RE DRIVING...NO DUST, RAIN, BUGS ETC...WINDSHIELD LEAKS AND RAIN COMES IN FROM BEHIND THE REARVIEW MIRROR/SUNGLASS HOLDER WHEN IT RAINS AND YOU HAVE TO TAKE A SHARP TURN(NOT WITH NORMAL TURNS)...LEAKS DOWN ON CELL PHONE WHICH SITS IN LITTLE CUBBY TO CHARGE. THE VEHICLE SURGES WHEN GOING UNDER 20 MPH, USUALLY WHEN YOU ARE TRYING TO START FROM A STOP IS WHEN IT' WORSE. UNDER 25K MILES AND I AM AFRAID AS TO WHAT MIGHT HAPPEN NEXT.

NHTSA ID

10927026

Incident

Nov 10, 2016

Mileage

25,000 mi

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE WINDSHIELD SUDDENLY DEVELOPED A CRACK LOCATED ON THE PASSENGER SIDE. THE CRACK EXTENDED APPROXIMATELY 7 INCHES FROM THE BOTTOM OF THE WINDSHIELD AND OVER THE HEATING ELEMENT. DURING THE INCIDENT, THE HEATING ELEMENT WAS TURNED TO THE ON POSITION. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 12,500.

NHTSA ID

10836447

Incident

Feb 16, 2016

Mileage

12,500 mi

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 20 MPH IN INCLEMENT WEATHER, THE DEFROSTER WAS ACTIVATED BUT FAILED TO COMPLETELY DEFROST THE ENTIRE WINDSHIELD. THE TOP OF THE WINDSHIELD REMAINED FROZEN. IN ADDITION, THE WINDSHIELD WIPER FROZE ON THE WINDSHIELD AND FAILED TO FUNCTION. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,100. UPDATED 03/10/16*LJ

NHTSA ID

10821208

Incident

Jan 12, 2016

Mileage

7,100 mi

TL*THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED WHEN THE HEAT WAS TURNED ON, A TOXIC ODOR EMITTED INTO THE VEHICLE CAUSING THE CONTACT TO BECOME DIZZY. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN NUMBER WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 500.

NHTSA ID

10689937

Incident

Feb 4, 2015

Mileage

500 mi