Owner-reported complaints naming the driver-assistance system, filed with NHTSA
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Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2020 Jeep Grand Cherokee submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 30 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 30, in the owner's own words
Safety Issue: The UConnect screen which displays backup camera image, has delaminated causing the display to not show the backup camera view. The same Uconnect screen , because of the delaminating failure auto selects radio channel changes and climate control to not respond to touching the screen.
RE: SAFETY RECALL W36 (NHTSA ID 20V-191). Manufacturer Stellantis (FCA US LLC) has reported this safety recall as "Complete" for my VIN. This reporting is inaccurate. The vehicle remains on firmware version 30.21.0, which is the defective version the recall was mandated to replace. The Head Unit and Telematics Box (TBM) hardware are failing to accept the required safety patch. Stellantis Case Management (Case #95948441) has refused to provide the mandated free remedy and is demanding a consumer-paid diagnostic fee to address this failed safety recall, in direct violation of 49 U.S.C. § 30120. Furthermore, the dashboard assembly is failing (adhesive degradation), causing significant rattle/distraction. The manufacturer refuses to honor the Federal Safety Act and remediate these defects without charge. I have already performed the diagnosis and provided firmware evidence which the manufacturer has ignored.
On September 15–16, 2025, my vehicle was serviced at AutoNation CDJR North Columbus, where the technician documented: “Oil filter housing failed internally.” •No repair, replacement, or warning was provided to me about the risk of catastrophic engine failure. •I was not presented a signed repair decline form. •Internal failure was documented but not escalated. On February 13, 2026, the engine failed completely, rendering the vehicle inoperable. The dealership quoted ~$13,094.83 for engine replacement but did not authorize repair. During this time, oil and coolant leaks were observed, indicating continued mechanical risk and potential safety hazards.
It was a clear day as I arrived at work. While pulling into a parking spot, the Jeep suddenly accelerated over a curb and into a tree. I was able to turn the wheel upon seeing the tree, which helped me avoid hitting other vehicles on the opposite side of the island. I had to depress the brakes multiple times before the vehicle finally stopped just short of another tree. During the incident, I was on a conference call. The attendees confirmed that there were no warning sounds from the vehicle—only the sound of the impact. Notably, the airbags did not deploy. The front driver-side area sustained extensive damage, causing the driver’s door to jam. Fortunately, I did not suffer any physical injuries. The vehicle was towed to an auto body repair shop. When connected to a scanner, no error codes were detected. Repairs took nearly five weeks. Although the front sensors were replaced, they still did not function properly. The shop consulted a technician who remoted in and advised them to replace all the sensors again and inspect the wiring. Although the vehicle has been repaired, I remain fearful of driving it. I’ve read similar reports on this board suggesting these issues may be related to the electrical system. I plan to contact the dealership to ask whether they have experience with such cases and if they can inspect the systems.
I was driving on the freeway and the car stuttered and then stopped, had to get towed home found out the aux battery was bad, replaced that and brake hub and sensor on driver tire but abs. And anti swerve light. Also no cruise control. Screen says Fcw unavailable service required, also 4wf service.
The contact owned a 2020 Jeep Grand Cherokee. The contact stated the vehicle had been driven for three hours and parked. Moments later, the vehicle was restarted and while driving approximately 35 MPH, the vehicle suddenly experienced unintended acceleration. While pressing the brake pedal, the vehicle did not stop and continued to accelerate forward, and the speed increased. While attempting to avoid driving into a river, the contact made a left turn and crashed into a tree. After crashing into the tree, the vehicle continued to accelerate forward and began to increase speed. The contact shifted the transmission shifter to the park position, and the vehicle was stopped. During the incident, no injuries were reported, a police report was taken the next morning, and the vehicle was towed to a nearby towing facility. The vehicle was later examined by an independent mechanic who diagnosed that the failure was caused by a computer malfunction. No further information was available. The manufacturer and local dealer were notified of the failure. The vehicle was destroyed. The failure mileage was 64,000.
My 2020 Jeep Grand Cherokee touch screen is delaminating. I have attempted to contact uConnect and Jeep. UConnect initially agreed to replace the screen free of charge after having it diagnosed, but once I had it diagnosed and called back uConnect claimed the first representative that approved the replacement was wrong and now refuses to rectify the situation. The screen has "ghost" touches - basically selecting options by itself, and the back up camera delays or freezes some of the time, not displaying the live video. The dealer diagnosed the delamination. There were no warnings or other indications of a problem. I only learned what was causing these issues by googling the bubbles in my screen. Based on the research I've done since, it appears this problem will get worse, changing climate control settings, system settings, heater settings, entertainment (radio) settings, and "drive mode" type settings eventually. I have seen so many posts on it spanning multiple models and model years, all related to the same problem with the same symptoms, it should really qualify for a recall. I am afraid to let my soon-to-be 16 yr old drive my car because of the distraction this defect can cause, and there is no prevention or reasonable remedy. The screen has not been intentionally damaged, no wipes or other products have been used on it regularly, and it is kept garaged when it is not being driven. The vehicle is used in a normal manner -driving to/from work and practice on city streets and highways, and is not subject to abuse. From my research it is a manufacturer's defect in the screen itself, which can only be avoided or resolved by replacing the unit. If owners don't cause the issue, and can't prevent it by any kind of regular maintenance, training, or care, then it isn't an issue owners should suffer safety concerns or financial obligations over.
I am reporting significant safety issues with my 2020 Jeep Grand Cherokee Limited X. The vehicle has repeatedly experienced failures in critical safety systems such as Adaptive Cruise Control (ACC), ParkSense, and Lane Departure, which randomly disable while driving, particularly in cold weather or after a restart. These failures compromise essential safety functions necessary for highway driving and parking. Additionally, I encountered a severe issue regarding the vehicle’s lack of over-voltage protection. While charging the battery, it was accidentally exposed to 48 volts instead of 12 volts, resulting in damage to key electronic modules, including those controlling safety systems. This lack of protection from foreseeable charging errors is concerning, especially given the advanced electronics in modern vehicles. Other Jeep owners have reported similar issues related to voltage fluctuations affecting ACC, Lane Departure, and ParkSense systems. Battery-related issues seem to be directly linked to the failure of these critical safety features(Jeep Cherokee Club)(Jeep Forum). Voltage instability, particularly with the Engine Stop/Start (ESS) system, has also been widely discussed, further pointing to potential flaws in Jeep’s electrical design. Given the critical nature of these systems, their failures due to inadequate over-voltage protection and inconsistent electrical performance represent a serious safety risk. I request that NHTSA investigate these concerns, as they may be affecting a broader range of Jeep vehicles, putting drivers and passengers at risk. While a fire did not occur, the potential is there due to the burning of electronics with strong odors and smoke.
Purchased used 2020 Grand Cherokee at Christmas time 2023. Vehicle had 25640 miles on it. On April 24, 2024 while driving home maybe 2 miles from home, I was lucky not to crash when losing steering response.A Warning Message appeared on the Speedo, stating, “POWER STEERING UNAVAILABLE SERVICE REQUIRED “. 28K miles is about 2,400 miles driven to date. I drove straight home and made an appointment for service. Koons Chevrolet where I bought the car performed diagnostic testing to determine Replacement of the Steering Gear RACK AND PINION would require replacement and the repair $5800 parts and labor. The module is internal and not serviceable therefore the Whole Steering Gear must be replaced. Cost is prohibitive for a fairly new vehicle.
My Jeep is a 2020, and I recently bought it last June as a certified preowned vehicle from a Jeep dealership. I was having electrical and fuse problems when my moon roof on the vehicle stopped working. Recently driving home at night, I lost all lights on the vehicle. Headlight, high beams, brake lights and turn signals, the lights do not work on the vehicle and I was driving in the complete dark. My gas tank also was having issues and it does not allow me to fill the tank because it thinks it is always “full” even though it is not. I brought the vehicle to the dealership and they stayed I have a completely fried computer system as well as the vent tube on my gas tank is “clogged” and the entire gas tank needs to be replaced. I have owned the car for less than a year and a half, it is only three years old and the warranty JUST expired. There is no way a vehicle with only 32,000 miles has a completely failed computer system along with needs a full gas tank replacement. They are stating to fix the safety issue it is $2700. The manufacturer is taking zero responsibility. Roughly 6 months before I took it to them because I was having fuse issues.
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving forward into a parking space the brake pedal was hard when pressed and the vehicle suddenly experienced unintended acceleration and crashed to the side of a building. After the incident, it was discovered that the front brakes had seized and the vehicle was undrivable. The contact indicated that during the crash the collision avoidance feature did not active. The vehicle was towed to the local dealer. A police report was taken at the scene. No injuries were reported. The manufacturer was notified of the crash and an engineer was sent to examine the vehicle. No further information was available. The failure mileage was 35,800.
The vehicle stops on its own without warning, and a few times it has run me off the road. Infotainment issues (this is the one that made the vehicle qualify for a lemon claim). I have a YouTube page dedicated to uploading videos. Some of the videos cannot be uploaded because of background music and copyrights. I'll attach a link here, feel free to look at all the videos. Sample video --> https://youtube.com/shorts/87vigoL8p_g?feature=share I have a lemon law claim going, but the company is, as expected giving me the runaround. The issues have met my state lemon law requirements for a claim. Verified by the lawyer I've hired.
PARK SENSE FEATURE IS TURNED OFF, BUT PARK SENSE KEEPS ENGAGING. WITH ERRO MESSAGE "PUT IN PARK THEN PUT IN GEAR. I RECEIVE THIS ERRO MESSAGE 4 0R 5 TIME, BEFORE I'M SBLE TO PUT IN GEAR AND DRIVE VEHICLE, THIS HAS BEEN HAPPENING PERIDOCALLY SINCE I BOUGHT THE VEHICLE, BUT GETTING MORE FREQUENT.
Hello dear….I suffer from a problem when I’m driving my truck and it’s as follows: when the gear is on D and my truck stopped ,and I stomp the gas pedal with a little force my truck keep going I can’t stopped for 40 seconds after which return to the normal driving state,this situation happened to me 5 times,I don’t know if the speed control cable can interfere with the speed control servo pulley and not allow the throttle to return to idle when disengaging the speed control (a stuck throttle could result)..,,
While slowly turning into a parking slot in front of a building, the vehicle surged forward, jumping the curb and striking a metal handrail and the corner of the building. Substantial damage resulted to the front, hood and cooling systems.
Screen constantly freezes and it's unresponsive for long periods of time, then reboots. Then the cycle repeats. Serious safety hazard as the back up camera image freezes on the screen and doesn't change, even though your moving and the image video should have changed. This has been happening since the car was bought new and dealership says they're nothing that can be done
The vehicle starts jerking at a high rate of speed that become dangerous. Often times the vehicle will shut off on its own. Also the unconnect system goes out a lot. Another problem going wrong with the jeep is that the back window Always makes noise as if it would crack or something.
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that after refueling and attempting to drive out of the service station, the vehicle independently accelerated to 60 mph. The contact was able to shift into neutral and drove the vehicle into a field and the vehicle returned to normal function. Additionally, the gear shifter was not operating as intended. The vehicle was towed to the dealer to be diagnosed. The mechanic located the wiring that failed and was able to return the vehicle to normal function. The contact also wanted to state that the dealer was unable to specify what caused the vehicle to independently accelerate. The gear shifter was repaired. The manufacturer was made aware of the failure. The failure mileage was 4,000.
The screen in my car will get stuck on my reverse camera, freeze that way for minutes after I've put the car into drive. It will also randomly cut off and back on which is distracting and annoying.
WHILE I WAS PARKING NEAR THE BEACH, THE CAR STARTED ACCELERATING AND THE BREAKS BECAME UNRESPONSIVE. AS A RESULT, THE CAR CRUSHED INTO THE WATER AND GOT SUBMERGED. I WAS ABLE TO LEAVE THROUGH THE WINDOW BEFORE IT GOT FLOODED
I HAVE HAD CONTINUED ISSUES WITH MY VEHICLE FOR OVER FOUR MONTHS. IT STARTED AS NOTICING THE "FAVORITE ARTIST" BUTTON NOT WORKING ON THE VEHICLE CORRECTLY. IT THEN CHANGED TO THE SCREEN RESTARTING WHILE I WAS DRIVING DOWN THE ROAD, SOMETIMES MULTIPLE TIMES. IT THEN PROGRESSED TO THE BACKUP CAMERA FREEZING, WHICH HAS ALMOST CAUSED MULTIPLE ACCIDENTS. THE DEALERSHIP UPGRADED THE SOFTWARE, REPLACED THE BACKUP CAMERA, AND MOST RECENTLY REPLACED THE RADIO ITSELF. AFTER MULTIPLE VISITS AND TIME SPENT WAITING FOR MY VEHICLE TO BE FIXED UNDER WARRANTY, THERE DOESN'T SEEM TO BE ANYTHING ELSE THEY CAN DO TO FIX MY PROBLEM. I BELIEVE MY VEHICLE IS A LEMON, AND I DO NOT FEEL SAFE WITH THE ELECTRICAL ISSUES. SINCE TESTING AND GETTING REPLACEMENT PARTS, MY VEHICLE CONTINUES TO RESTART ITS SCREEN RANDOMLY, THE BACKUP CAMERA FREEZES, AND THE ARTIST BUTTON DOES NOT WORK HALF THE TIME. THE SCREEN RESTARTING MID DRIVE FREAKS ME OUT BECAUSE IT JUST STOPS AND RESTARTS, AND THE BACKUP ISSUE IS A MAJOR SAFETY CONCERN. IT OFTEN STAYS FROZEN FOR LONG PERIODS OF TIME. (NOT ABLE TO UPLOAD VIDEO EVIDENCE, ONLY PICTURE OF SCREEN). SCREEN AT ONE POINT WOULDN'T LET ME BACK UP WITHOUT TURNING OFF THE PARKING SENSORS BECAUSE IT THOUGHT THEIR WAS SOMETHING BEHIND THE CAR, AND THERE WAS PHYSICALLY NOTHING TO MAKE THE SENSOR THINK THAT WAY. HAVE HAD MULTIPLE SERVICE CALLS TRYING TO FIX THE ISSUE AND AM NOW GOING TO VENTURE DOWN THE LEMON LAW LANE.
TL* THE CONTACT OWNS A 2020 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RADIO DISPLAY FAILED TO REMOVE THE REAR VIEW CAMERA IMAGE AFTER SHIFTING OUT OF REVERSE. THE VEHICLE WAS TAKEN TO NUCAR CHRYSLER DODGE JEEP RAM OF TILTON (40 E MAIN ST LOT C, TILTON, NH 03276, (603) 729-1167) WHERE IT WAS DIAGNOSED WITH NEEDING THE RADIO DISPLAY TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V191000 (BACK OVER PREVENTION) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,021.
PURCHASED NEW IN SEPTEMBER. CURRENTLY HAS 2100 MILES. CRUISE CONTROL "STICKS" AND FAILS TO DISENGAGE AT THE CONTROLS. WHEN THE ACCELERATE CONTROL IS DEPRESSED AND RELEASED, THE VEHICLE WILL CONTINUE TO ACCELERATE WITHOUT CAPPING THE INCREASE IN ACCELERATION UNTIL THE SYSTEM IS DISENGAGED WITH THE BRAKE PEDAL. VERY DANGEROUS! THIS SCENARIO OCCURS BOTH AT LOWER AND HIGHER SPEEDS OVER 55.
I SHIFTED FROM PARK TO DRIVE TO REVERSE OUT OF MY PARKING SPACE TO SHIFT TO DRIVE. I WAS DRIVING ON THE ROAD WHEN I NOTICED THE SCREEN STUCK ON THE REVERSE IMAGE. IT WAS BOT DO ANYTHING AND REMAINED FROZEN UNTIL I REACHED MY DESTINATION.
HOLDING THE "+" BUTTON DOWN FOR MORE THAN A SPLIT SECOND CAUSES THE SPEED TO QUICKLY INCREASE IN 5 MPH INCREMENTS. WHILE DRIVING ON THE INTERSTATE AT 65 MPH, I PRESSED THE "+" KEY AND WITHIN SECONDS THE SPEED CONTROL SETTING JUMPED TO 95 MPH. I HIT "CANCEL" AS FAST AS I COULD. IN JEEP'S 2017 AND 2019 MODELS THAT I OWNED THE SPEED INCREASED GRADUALLY WHEN THE "+" KEY WAS DEPRESSED. TH SELLING DEALERSHIP CHECKED OUT THE VEHICLE AND REPORTED TO ME THAT IT WAS WORKING AS DESIGNED. SEE ATTACHMENT.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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