2020 Jeep Grand Cherokee Fuel system Problems

While driving on the interstate at highway speeds, the vehicle suffered a sudden and complete loss of motive power without warning, causing the engine to stall. The vehicle became a severe safety hazard in active traffic as power steering and power braking assists were greatly reduced, nearly causing a high-speed rear-end collision before I could safely coast to the shoulder.Upon investigation, the vehicle completely ran out of gasoline, despite the dashboard fuel gauge explicitly indicating at least a 1/4 tank of fuel remaining.This is the second time this exact failure has occurred. The first instance happened during the vehicle's factory warranty period. At that time, the dealership misdiagnosed the issue and replaced the auxiliary battery, failing to address the underlying fuel delivery defect.The vehicle currently has 37,950 miles. The defect appears to be a failure of the auxiliary fuel sending unit/siphon pump inside the saddle-style fuel tank layout. This failure prevents fuel from transferring to the main pump, starving the engine of fuel while falsely reporting to the driver that gas is still available. This is a severe manufacturing defect that actively misleads the operator and causes unexpected stalling at highway speeds.

NHTSA ID

11756023

Incident

Aug 3, 2026

all grand cherokees have an issue where you lose all power to your jeep while driving and cant do anything! ON top of all the electrical issues. HUGE safety problem when your driving in traffic and cant control your jeep randomly

NHTSA ID

11744716

Incident

Jun 12, 2026

The internal fuel pump/fuel pump circuit on my 2020 Jeep Grand Cherokee (VIN: [XXX] ) failed prematurely, resulting in a sudden and severe 'no-crank' safety hazard. The fuel pump failure triggered a massive electrical current draw that shorted out the Powertrain/Engine Control Module communications and locked out the starter motor entirely. This electrical failure leaves the vehicle completely stranded, inoperable, and creates a significant risk of stalling in active traffic without power steering or propulsion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11739663

Incident

Oct 1, 2025

On September 15–16, 2025, my vehicle was serviced at AutoNation CDJR North Columbus, where the technician documented: “Oil filter housing failed internally.” •No repair, replacement, or warning was provided to me about the risk of catastrophic engine failure. •I was not presented a signed repair decline form. •Internal failure was documented but not escalated. On February 13, 2026, the engine failed completely, rendering the vehicle inoperable. The dealership quoted ~$13,094.83 for engine replacement but did not authorize repair. During this time, oil and coolant leaks were observed, indicating continued mechanical risk and potential safety hazards.

NHTSA ID

11722336

Incident

Sep 15, 2015

Frequently, my vehicle would not start. It would crank for a lengthy period of time but the engine would not turn over to start. Internet searches show that this is a widespread, known problem with Chrysler vehicles, yet only a small number of recalls have been issued. Unfortunately, my vehicle does not fall under the recall for unknown reasons. I have been advised that the fuel pump and auxiliary fuel pump need to be replaced, which is a costly repair. A fuel pump should not fail on a vehicle with under 50,000 miles on it.

NHTSA ID

11716397

Incident

Nov 1, 2025

My 2020 Jeep will regularly turnover but not start after pushing the start button. As of now, the vehicle will start normal after pushing the start button a second time. Research has shown many people have had and are still having this exact issue. It would seem that most of the ones with this problem have fixed the issue by having both fuel pumps replaced which is very expensive and in my opinion highly unreasonable being it is a very common issue for Jeep. Upon further research it would seem Jeep Grand Cherokees and Dodge Durangos which share the mechanical characteristics have been having this exact issue for at least 10 years now. I feel it is more than fair that the manufacturer should issue a recall and fix the defect they have obviously known about for quite some time now.

NHTSA ID

11701634

Incident

Jun 1, 2025

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the vehicle intermittently failed to start immediately, but started after the second attempt. The battery was replaced; however, soon after the battery replacement, the failure recurred, and the vehicle was taken to a dealer. A diagnostic test was performed, and the contact was informed that the failure was related to the fuel pump or the electrical system. The vehicle was not repaired and remained withthe dealer. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

NHTSA ID

11680460

Incident

Jul 15, 2025

Mileage

100,000 mi

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the vehicle failed to start while pressing the Push to Start button. There was no warning light illuminated. The contact stated that the vehicle eventually started after several attempts. The vehicle was taken to a dealer to be diagnosed; however, the dealer could not determine the cause of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 117,000.

NHTSA ID

11668101

Incident

Apr 3, 2025

Mileage

117,000 mi

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the air bag and seat belt failure warning lights were illuminated. After filling the fuel tank and attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the dealer, who diagnosed that the battery and fuse box water pump had failed and were replaced. The failure persisted. The dealer inspected the vehicle again and then diagnosed that the Occupant Restraint Control module had failed and caused the air bag to deploy inadvertently, failed to deploy, and needed to be replaced. The contact became aware of NHTSA Campaign Number: 15V046000 (Air Bags); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer confirmed the VIN was not included. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 38,000.

NHTSA ID

11651353

Incident

Mar 21, 2025

Mileage

38,000 mi

Water pump continues to have leak. I have replaced the water pump 3 times in the past year.

NHTSA ID

11651279

Incident

Sep 9, 2024

Driving down the interstate at 75mph, the vehicle all of a sudden lost the ability to accelerate and felt like it shifted into neutral. We were able to pull over to the side of the road safely and as we were getting out of the vehicle, we noticed flames shooting out from under the engine. My wife and I made it out safely and as we got about 100 yards away and looked back toward the vehicle, the entire front part of the vehicle was engulfed in flames. We sat along the side of the interstate and watched the vehicle burn for 20-25 minutes. We just had the vehicle in for service 6 days prior to get a new battery, a new aux battery, an advanced diagnostic, brake fluid exchange, and a fuel system service. The evening we picked up the vehicle from service, we got an email with a powertrain alert indicator. We then checked the app on the phone and everything in the powertrain section of the vehicle health report was green. I have several videos of the vehicle burning but it doesn't look like I can upload a video file.

NHTSA ID

11645225

Incident

Feb 24, 2025

My Jeep Cherokee has lost power twice. Once while idling at a red light and once while going 70 MPH on the Interstate. The gas pedal went to the floor without resistance and would not give any fuel to the engine. The lights were still on so I didn't lose power completely, but the engine was not responding. The recent recal 25V011000 sounds like what happened to my car, but the 2020 model is not included in the recall. I have taken it to the dealership, but they could not find anything wrong with it.

NHTSA ID

11638726

Incident

Oct 7, 2024

There are times when I go to start the car and it will not start. It sounds like it is trying but won’t completely turn on. When I press the starter to the off position and then try again it works. We took it to the dealership and they said I need a new Fuel Pump. There is a recall for this but not on my vehicle.

NHTSA ID

11626445

Incident

Oct 23, 2024

My Jeep is a 2020, and I recently bought it last June as a certified preowned vehicle from a Jeep dealership. I was having electrical and fuse problems when my moon roof on the vehicle stopped working. Recently driving home at night, I lost all lights on the vehicle. Headlight, high beams, brake lights and turn signals, the lights do not work on the vehicle and I was driving in the complete dark. My gas tank also was having issues and it does not allow me to fill the tank because it thinks it is always “full” even though it is not. I brought the vehicle to the dealership and they stayed I have a completely fried computer system as well as the vent tube on my gas tank is “clogged” and the entire gas tank needs to be replaced. I have owned the car for less than a year and a half, it is only three years old and the warranty JUST expired. There is no way a vehicle with only 32,000 miles has a completely failed computer system along with needs a full gas tank replacement. They are stating to fix the safety issue it is $2700. The manufacturer is taking zero responsibility. Roughly 6 months before I took it to them because I was having fuse issues.

NHTSA ID

11557552

Incident

Nov 23, 2023

This issue has now happened 3 times. The first time it happened I took it in and they said it was an auxiliary battery that was replaced. The issue is the vehicle will stall and shutoff completely because it is completely out of fuel even though the electronic gauge and the needle show it has gas in it. This Saturday we was driving on the interstate at around 70mph and it showed a little over a 1/4 tank on the needle and 130 miles to empty on the digital readout. It shutoff completely and we were almost hit on the interstate from behind I barely had enough coast to get over to the side of the road. The first time it happened it shutoff and was going much slower and it actually started back up and let me drive. The second time I was siting at the gas station with a little lesss than 1/4 showing on the needle and it shutoff and wouldn't start back until we pushed it to the pump and put gas in it. When this happens it never takes a full tank to fill it back up so there is gas in the vehicle.This is very dangerous.

NHTSA ID

11551463

Incident

Oct 21, 2023

The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving approximately 70 MPH the vehicle suddenly began to lose automotive power and stalled. The vehicle was later towed to a local dealer who was unable to identify the cause of the failure. The contact late drove the vehicle to a second dealer who was unable to determine the cause of the failure. Approximately one year later the same failure had occurred and the vehicle was towed to the dealer who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted regarding the failures. The failure mileage was 20,000.

NHTSA ID

11536530

Incident

Aug 5, 2022

Mileage

20,000 mi

I change my oil religiously on my 2020 Grand Cherokee, which has 67,000 miles on it. I went in today to change it at Bettenhausen Dodge (Bettenhausen Motor Sales Inc - Jeep, 8355 W 159th St, Tinley Park, IL 60477; [XXX] ; Phone: [XXX] ), and [XXX] , the service manager manager, told me I had no oil left in my car. He said something went wrong with a pump or something, and as a result I have no engine oil left.. And as a result some engine oil went into the radiator and other places. Plus, [XXX] added, they don't know yet if my engine is damaged as a result. Repairing only what they can see so far (i.e., radiator, pump, hoses etc and that's only if the engine was not damaged, which ostensibly they said they would check before work begins) will cost at least $4700. I asked why no "idiot red light" (as such warning lights used to be called, and such lights have been in every car I have owned since 1972) went on to alert me that there was NO ENGINE OIL LEFT in the car?? The manager said , none of their cars has a "low oil and/or no oil light". All they have is a computer program which informs the driver when to change the oil< and that computer warning system simply is based on miles driven, and it does not inform one if there is no engine oil or low oil. I can not hardly believe there is no red light to tell a person that there is low and/or no engine oil in the car!! The technology behind "idiot red lights" informing the driver of low oil and/or no oil has been around for over 70 years. I am i being lied to? What can I turn for help? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11534391

Incident

Jul 25, 2023

While slowly turning into a parking slot in front of a building, the vehicle surged forward, jumping the curb and striking a metal handrail and the corner of the building. Substantial damage resulted to the front, hood and cooling systems.

NHTSA ID

11497367

Incident

Dec 7, 2022

THE CHECK ENGINE LIGHT KEEPS COMING ON IT HAS TO DO WITH THE EMISSIONS CONTROL THE VEHICLE DOES NOT RUN PROPERLY. IT HAS BEEN IN THE SHOP 3 TIMES GOING ON NUMBER 4 FOR THE SAME EXACT PROBLEM. I WAS TOLD THAT IT FALLS UNDER THE LEMON LAW BECAUSE THE EMISSIONS CONTROL SYSTEM IS DEFECTIVE IN THAT VEHICLE. MY WIFE WAS DRIVING THE VEHICLE WITH OUR THREE MONTH OLD GRANDCHILD AND THE VEHICLE WOULD NOT ACCELERATE WOULD NOT MOVE AT ALL IN TRAFFIC ON A BUSY HIGHWAY WITH VEHICLES PASSING BY HER AT 45 TO 50 MILES AN HOUR.

NHTSA ID

11397080

Incident

Feb 19, 2020

Mileage

7,952 mi

YOU CANNOT PROPERLY FILL YOUR GAS TANK WITHOUT HAVING TO MANIPULATE THE PUMP HANDLE THE WRONG WAYS. EVERY TIME I'VE HAD TO FILL UP I HAVE TO SIT THERE AND CONSTANTLY HAVE TO RESET THE PUMP HANDLE BECAUSE ALL THE PUMP THINK THE TANK IS FULL. THIS IS A SAFETY ISSUE BECAUSE I NEVER KNOW WHEN THE TANK IS ACTUALLY FULL. I'VE EVEN PUT THE AUTO FILL HANDLE ON AND WHEN IT KICKED OFF THE PUMP WENT FLYING OUT AND GAS SPILLED EVERYWHERE. I HAVE NEVER HAD A PERFECT EXPERIENCE PUTTING GAS INTO MY JEEP SINCE I'VE BOUGHT IT. I'M ALWAYS AFRAID TO PUT THE AUTO FILL HANDLE ON AND TAKE MY HAND OFF THE PUMP.

NHTSA ID

11338535

Incident

Dec 31, 2019

Mileage

500 mi

LEASED MY GRAND CHEROKEE 2020. DROVE THE CAR TWICE. IT WASN'T EVEN 24 HRS SINCE I HAD THE CAR, MY CAR BROKE DOWN THE 2ND TIME I DROVE IT (ON A FRIDAY). I WAS WAITING ON LINE FOR MY SONS GRADUATION. IT WAS A DRIVE THROUGH GRADUATION BECAUSE OF COVID-19. I WAS THE 1ST ON LINE AND HAD 50 CARS BEHIND ME. WHEN I WAS ASKED TO PROCEED MY GEAR DIDN'T SHIFT. I TURNED THE CAR OFF AND TRIED RESTARTING IT AND IT DIDN'T START. HAD TO GET THE CAR TOWED TO A DEALER. I WAS TOLD ID HAVE TO WAIT TILL MONDAY. CALLED JEEP TO COMPLAIN. I ASKED FOR A LOANER AND WAS TOLD I HAD TO PAY FOR IT. I FIND THAT INSENSITIVE, RUDE & UNPROFESSIONAL. IT HADN'T BEEN 24 HRS THAT I HAD THE CAR, I ONLY HAD 88 MILES ON THE CAR AND I WAS BEING ASKED TO PAY FOR A LOANER FOR A CAR THAT BROKE DOWN BECAUSE OF A MANUFACTURE DEFECT. IM ASSUMING BECAUSE I FILED A COMPLAINT WITH JEEP, THEY PRESSED THE DEALER TO LOOK AT THE CAR ASAP. I RECEIVED A CALL TO SAY I RAN OUT OF GAS. MY GAS INDICATOR SHOWED I HAD A HALF TANK OF GAS. THE FUEL SENDING UNIT WHICH SENDS A SIGNAL TO THE GAS GAUGE ON THE DASH, LETTING YOU KNOW HOW MUCH FUEL IS IN YOUR THE TANK WASN'T WORKING. THE SENDING UNIT IS INTEGRATED WITH THE TANK FUEL PUMP & STRAINER. SO BOTH MY FUEL PUMPS NEED TO CHANGE. THE MAIN FUEL PUMP IS ON BACK ORDER AND I WAS TOLD I COULD BE WAITING WEEKS OR MONTHS FOR THE PUMP TO COME IN. I WAS TOLD AS LONG AS I GAS UP MY CAR EVERY 200-250 MILES I "SHOULD" BE FINE UNTIL THE FUEL TANK COMES IN. I WAS VERY DISAPPOINTED WITH JEEP CUSTOMER SERVICE. NOT ONLY WERE THEY UNAPOLOGETICALLY BUT THEY DID NOT TRY TO FIND A WAY TO ACCOMMODATE ME FOR A PROBLEM THAT THEY WERE RESPONSIBLE FOR. SADLY I JUST RECEIVED THIS CAR ON A 42 MONTH LEASE. I HAVE TO WAIT FOR THE CAR TO BE FIXED AND PRAY THAT I DON'T GET STUCK ON THE ROAD AGAIN OR ANY OTHER PROBLEM ARISE. I WOULDN'T WORRY ABOUT MY 42 MONTH LEASE IF I KNEW I COULD RELY ON THEIR CUSTOMER SERVICE. *TR

NHTSA ID

11329112

Incident

Jun 12, 2020

Mileage

88 mi