Suspension
Filed Nov 14, 2024
Front ball joints went bad. Had to replace control arms and ball joints at 60,000 miles
- NHTSA ID
- 11625128
- Incident
- May 22, 2024
2020 Jeep Grand Cherokee Suspension Problems
Owner-reported complaints naming the suspension system, filed with NHTSA
Data refreshed
Suspension reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
8
Latest Nov 14, 2024
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
3%
of 229 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
1
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
0
What this page shows
Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 2020 Jeep Grand Cherokee submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming suspension
Shown in the owner’s own words, exactly as filed
SteeringSuspension
Filed Feb 28, 2024
The front right suspension makes weird noises when going over bumps and when turning. The noises can be described as if there is something loose moving in the front suspension. It is very noticeable when you turn and go over a bump. You can also hear it when going over road imperfections. The vehicle vibrates at certain speeds. This might be caused by this suspension issue.
- NHTSA ID
- 11574594
- Incident
- Dec 11, 2023
SteeringSuspension
Filed Jan 3, 2024
Crash reported
Lost control of steering which pushed vehicle to left and hit a retaining wall then to the right of the interstate. There were no warning lights. After vehicle stopped found front end had fallen off and left front tire was sitting on it's side.
- NHTSA ID
- 11563255
- Incident
- Sep 19, 2023
SteeringSuspension
Filed Jun 14, 2023
The rack and pinion isn’t working properly. Damaged.
- NHTSA ID
- 11527051
- Incident
- Jun 1, 2023
Other / unspecifiedSteeringSuspension
Filed Mar 28, 2023
After hitting a bump in the road, my 2020 Jeep Grand Cherokee Summit began to violently wobble while being flat towed behind my motor home on I-475. Vehicles in close proximity of the Jeep I was towing were at risk as there was a possibility that the vehicle could have broken loose or flipped endangering others. It appears that this defect is already known to the manufacturer of the Jeep and other models have been proven to have a defect that causes what is known as the DEATH WOBBLE. Apparently, Jeep has bought back some vehicles with the DEATH WOBBLE defect. The vehicle is currently being analyzed by the Newnan Peachtree Jeep dealership in Newnan Georgia. The owner's manual clearly states that the vehicle can be flat towed with all four wheels on the ground. Instructions to flat tow the vehicle were followed as written. Jeep should be liable to the damage caused by this defect and do whatever it takes to remedy the problem. Buying back this Jeep from the owner should also be an option to the owner/customer.
- NHTSA ID
- 11514330
- Incident
- Mar 20, 2023
Suspension
Filed May 4, 2022
The contact owns a 2020 Jeep Grand Cherokee. The contact stated while driving 70 MPH, the front-end of the vehicle suddenly collapsed. The contact veered to the side of the road and noticed that the rear driver's side tire had deflated. Upon towing the vehicle, the contact noticed that the driver's side control arm was fractured. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 16,319. Case number is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
- NHTSA ID
- 11463315
- Incident
- Apr 25, 2022
- Mileage
- 16,319 mi
Suspension
Filed Feb 24, 2022
Shocks failed at under 50k miles and should not have had this issue at such a low mileage. I have a baby so driving a vehicle with shocks that have busted does not feel safe at all. Dealership has done a diagnostic and no longer under warranty, Extended warranty does not cover it as well. Stuck paying a diagnostic fee and shocks are on back order with 250 plus in line to get them.
- NHTSA ID
- 11453730
- Incident
- Feb 23, 2022
Suspension
Filed Nov 3, 2020
THERE IS A THUMPING NOISE COMING FROM THE REAR OF THE VEHICLE WHILE IN MOTION. IT IS GETTING WORSE AND WE ARE NOT SURE WHAT IT IS AND THE SERVICE DEPARTMENT HAS BEEN UNABLE TO FIX IT. WE ARE CONCERNED WITH IT GETTING WORSE THE MORE MILES WE PUT ON THE CAR.
- NHTSA ID
- 11372825
- Incident
- Mar 1, 2020
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .